Boyle’s SPAR Ballycastle is celebrating 60 years of their community store after investing £100,000 into the business this year.
The recent expansion heavily focused on increasing the store’s fresh food range with their food-to-go and Deli offering both doubling in size, as well as the installation of additional refrigeration, which has allowed the store to increase their range of locally sourced and made in-store fresh products.
The store opened in 1964, trading as Mace until 2004 when they began trading with Henderson Group, under the SPAR brand. Upon opening, the store was owned by Brian Boyle and had just four employees and now employs 35 from the local area. The store remains a family-focused business to this day, as it is now owned and operated by Ronan and Aidan Boyle, who have managed the business since 1999.
Over the years, the Boyle family have made significant investments into the store, totaling over £1 million. Boyles SPAR Ballycastle’s current site was newly built in 2009 when the family made the move from their original site. They then completed a full refit of the store in 2019 totaling £300,000, followed by their latest refurbishment earlier this year.
The Automated External Defibrillator (AED) remains in place after the refurbishment. It’s installed outside the store and available for the community 24/7, providing essential access to potentially lifesaving equipment even when the store is not open to the residential area.
To further celebrate this incredible milestone, store staff embarked on an in-store charity cycle on 7 December, aiming to reach 60 miles for Marie Curie NI. 60p from the sale of every Barista Bar coffee also went towards the charity from 2–8 December as part of the celebration week.
Shoppers were also in with a chance to win a £60 store voucher every day of the week, while also picking up a number of 60p special deals the store were offering to mark the occasion.
“Our local community is central to everything we do and that is why we have made such significant investments over the years to expand our services and product offering for our shoppers,” Ronan Boyle commented. “Our team decided that we wanted our 60th year to be about our community and celebrating with them. We have enjoyed being able to thank our shoppers with competitions and special offers.”
The team has always been community focused, supporting a number of local sports teams including Ballycastle GAA, Carey GAA, Naomh Padraig GAA, Ballycastle Runners AC, Ballycastle Cycling Club and Ballycastle United Football Club, as well as local charities such as Marie Curie. The team at the store has raised £300,000 for these local sports teams, charities and community groups through numerous instore fundraisers and community events over the years.
Aidan Boyle added: “We are passionate about supporting local charities, community groups and sports teams. A number of our team members have strong connections with local sports teams and it is so important to us that we show our commitment to them. Being a hub in the community, we have supported many young people from the local area with employment during their education and it is always a pleasure to help them grow and develop their careers through our store.
“We wish to extend a huge thank you to our team for their loyalty, with a special thank you to Michael McLernon who has worked at the store for 41 years. We would also like to thank our shoppers for their support over the past 60 years and we look forward to many more successful years of the store.”
Paddy Doody, sales and marketing director at Henderson Group which owns the SPAR brand in Northern Ireland, commented: “We wish to congratulate Ronan, Aidan and the whole team at Boyle’s SPAR Ballycastle on their incredible milestone of 60 years. They are such an integral part of their local community, having a positive impact and giving back to local charities and community groups, all while providing value on the doorsteps of their shoppers, and this is what SPAR is all about. We wish them every success for years to come.”
Convenience stores emerged as largest growing category in terms of store opening last year, a recent report has stated, showing overall decline in chain outlet closures with 2024 having the second fewest closures in a decade, reflecting an improving picture for retailers.
According to Store Opening and Closing Data 2024 by PwC, a total of 12,804 shops and outlets belonging to multiples and chains (those with five or more outlets) exited UK high streets, shopping centres and retail parks in 2024.
This is equivalent to 35 closures per day, a decrease from last year and the second fewest closures in a decade – closures were only lower in 2022.
Openings are following a similar trend, with numbers slowing slightly to 25 per day. This is an improvement from the number of store openings during the pandemic but lower than the 34 per day peak during the mid-2010s.
The fastest growing category this year was convenience stores, as large supermarket chains accelerated growth in the fastest growing store format in the UK grocery market.
In fact, the net growth of full-sized supermarkets slowed slightly from the previous year, as discounters in particular slowed down their roll out plans.
Coffee shops were the only other category with more than 1 net opening per week in 2024.
This category saw a continuation of openings out-of-town and in drive-thrus seen in previous years, as well as chains expanding into city centres as the pandemic working-from-home trend began to reverse.
When it comes to declining categories, half of all net closures are accounted for by four categories- chemists, pubs and bars, banks, and car-related outlets.
However, these net declines are generally smaller than those seen in previous years, reflecting the improving closure trend across the board, states the PwC report.
This year’s results show higher net closures in the South and East of the England, while Wales, Scotland and the North West have seen fewer net closures.
In line with last year’s results, retail parks have continued to grow in 2024, significantly outperforming other locations and maintaining the positive performance.
Encouragingly though, rates of decline have fallen across all other location types over the last year too. For instance, shopping centres have more than halved the number of closures in 2024, with their recovery being boosted by an increasing pivot to growing leisure categories.
Meanwhile even high streets have seen net closures decline by about a quarter compared with 2023.
This year’s data reinforces a continued move away from the high street, where slower openings that are unable to offset concentrated closures. In contrast, out-of-town locations are seeing fewer closures and a net increase in store openings.
The results for 2024 show improvement. Closures are stabilising with fewer one-off failures and restructurings leading to just 10 net closures per day, three less than in 2023.
However, long-run analysis does show the 2 per cent per annum decline in chain outlets is in-line with the wider trend of shopping and services continuing to move online, despite the stated preference of many younger consumers to shop in store.
Despite being a nation of food lovers, when it comes to food waste, fresh produce are the UK’s most binned items, states a recent report, recommending that more fresh produce needs to be sold/bought loose to help break the "UK’s £1,000 a year food waste habit".
In Food Waste Action Week, Love Food Hate Waste publishes its annual Household Food Management Survey giving a snapshot of the nation’s behaviours and attitudes towards food.
Each year in UK homes an estimated 510,000 tonnes of potatoes are binned, representing 46 per cent of all potatoes bought.
The largest and longest running survey of its kind, the latest Love Food Hate Waste Household Food Management Survey show that self-reported food waste has increased to 21 per cent for the four key food items monitored (bread, milk, potatoes and chicken), meaning a fifth of these end up in the bin.
The rise in self-reported food waste recorded coincided with the easing of several key pressures that had kept food waste in check over recent years, including food price inflation and concerns about the cost-of-living and food availability.
But Love Food Hate Waste says one reason why so much fresh produce ends up in our bins is because most is sold packaged, denying shoppers a chance to buy an amount closer to their needs.
In the UK, only 19 per cent of fresh produce is sold loose by large retailers.
Jackie Baily, Senior Campaign Manager Love Food Hate Waste, “We see fresh produce as the real kitchen victim when it comes to food waste. Because most fruit and veg is sold packaged, we have to buy what we’re given not what we need, and that means a lot goes to waste.
"As a result, our bins have a diet that most nutritionists would envy. And we’re a long way from breaking our food waste habit because of this packaging.”
Ahead of the roll out of separate food waste collections in England, Love Food Hate Waste is keen to help people reduce the amount of fresh fruit and vegetables ending up in the bin through better access to loose produce.
An estimated 60,000 tonnes of food waste could be prevented if all apples, potatoes and bananas were sold loose, representing 8.2 million shopping baskets’ worth of food.
Love Food Hate Waste is using Food Waste Action Week to show the growing public demand for more loose fruit and veg in the fresh produce aisles. And WRAP, the environmental action NGO behind Love Food Hate Waste, is also calling for a consultation for a potential ban on packaging for 21 products in the fresh produce aisles.
Food waste made flesh
Love Food Hate Waste found that our ability to judge how much is the right amount to buy has weakened slightly for the first time in several surveys and that except for bread, most people find judging the right amount of fresh produce trickier than any other product – particularly potatoes.
When it comes to buying loose, people enjoy not having a date label on loose fresh produce and we’re happy to use judgement alone on when fruit and vegetables are still good to eat far more than a Best Before date - most noticeably for onions (75 per cent).
Outside of the fresh produce category, people use date labels (Use-By) for items for which food safety is an issue, such as fresh chicken and pork. But for milk, we’re evenly split between using our judgement or a date label.
On a per capita basis, the latest survey suggests that 27 per cent of UK citizens classify as ‘higher’ food wasters. In addition, Love Food Hate Waste found a disparity between people’s perception of their own waste and the reality, with nearly 8 out of 10 interviewees believing they waste less than the average.
Food waste occurs across all sociodemographic groups in the UK, without exception. But Love Food Hate Waste warns that certain groups are more prone to falling into the high food waste category.
Higher levels of food waste were concentrated among younger people, those with children and those with a higher number of displaced meals (when plans change last minute, or something happens meaning we don’t eat the food we’d planned at home).
In addition, Love Food Hate Waste found a link between people who use alternative methods of food shopping and higher levels of reported food waste, albeit a far lesser number.
This includes those who use Click and collect (38 per cent higher food waste), fruit and veg box schemes (48 per cent), subscription delivery (47 per cent) and delivery companies (40 per cent).
Love food Hate Waste has put forward a range of recommendations to help mitigate against household food waste.
These include making it easier to purchase the right amount of food through better access to loose produce, introducing smaller pack sizes at comparable prices and curbing in-store promotions encouraging over-purchasing for perishable foods (e.g., impulse-driven multibuy offers).
And enhancing individual citizens’ skills in meal planning and portion estimation.
Retail crime is on the rise and the impact on staff, businesses and communities can be overwhelming, shows a Scottish retail industry's report released today (13), prompting calls from retailers for urgent support.
Figures published in the SGF Crime Report & Safer Business Guide 2024/25, reveal the appalling escalation in retail crime in recent years is only getting worse, while the sector continues to call for urgent action from government.
Findings gathered from convenience retailers all over Scotland by the trade association show that almost two thirds of stores (62.5 per cent) now have at least one member of staff who has experienced mental health and wellbeing issues as a result retail crime.
While 83.5 per cent of those surveyed report an increase in violence toward shop workers.
Adding to that, the average cost of retail crime skyrocketed to £19,673 per store in 2024-25 (up 38 per cent from the previous year).
Scaling up the sample to represent all 5,220 convenience stores in Scotland, this accounts for an annual cost of approximately £102.7 million which is crippling the sector.
Information gathered for the report and published during the SGF annual Crime Seminar, being held at Doubletree by Hilton, Edinburgh, shows that almost all (99.8 per cent) convenience retailers agree that shoplifting has increased in the past year, while 99.5 per cent say that shoplifting is now a daily occurrence.
More than eight out of every ten stores report that Hate Crime occurs once a month, while almost all say that violence against staff occurs at least once a month (83.3 per cent and 99.6 per cent respectively).
Likewise, almost all (98.8 per cent) of respondents also report experiencing weekly incidents of abuse when refusing a sale or when asking for proof of age.
SGF Chief Executive, Dr Pete Cheema OBE, said, “The reality for many shop workers across Scotland is that each time they go to work, they risk being assaulted, stabbed, spat on, threatened, or abused.
"Our latest Crime Report which has been published at the SGF Crime Seminar in Edinburgh today, shows the true extent of crime devastating the Scottish convenience sector.
“Across every metric, retail crime is on the rise and the impact on staff, businesses and communities can be overwhelming. That is why we have named our event today ‘Retail Crime - A Threat We Can’t Ignore!’, and our question to the government is, what will it take for decision makers to act?
“Retailers desperately need urgent support, now. The police and courts can’t cope, and many crimes are going unreported because retailers don’t believe the authorities will respond.
"Offenders know they’re unlikely to face any consequences for their crimes and even if they are arrested, many will spend years awaiting conviction.
“Finally, I want to thank everyone who helped make today’s event a reality, we have some wonderful speakers from the likes of Police Scotland, Facewatch and Holyrood. Without their support and the support of our members and sponsors, SGF would not have the impact we do.”
Analysis of the data also reveals a fall in confidence in the Scottish Justice System to tackle the growing problem of retail crime. With, for example, almost half (48.2 per cent) of respondents saying they are either unlikely or very unlikely to report shoplifting incidents to the police.
Over the past year, the UK’s local shops have recorded an estimated 6.2 million incidents of shop theft, compared to 5.6 million in the previous year.
The Association of Convenience Stores (ACS) has released its 2025 Crime Report today (10), revealing another record level of theft committed against convenience store retailers.
Key figures from this year’s report include:
Crime cost retailers an estimated £316m over the last year
Retailers have spent over £265m on crime prevention and detection measures in their store over the last year
Taken together, the cost of crime and investment in crime prevention amount to a 10p crime tax on every transaction in a convenience store
There were over 59,000 estimated incidents of violence in the convenience sector over the last year, and 1.2million incidents of verbal abuse
59 per cent of retailers believe that incidents involving organised crime have increased over the last year
Behind every figure in the report is a retailer and their colleagues, working hard in a community to provide essential services but facing crime on a regular basis. Two retailers featured in this year’s report have been subject to robberies, abuse, theft and physical violence.
Amit Puntambekar, who runs a Nisa Local in Fenstanton, was attacked and injured when he attempted to challenge a thief and has been dealing with violent threats for months.
Speaking in the report, he said, “When your staff are threatened with a hammer, when someone threatens to kill you who lives near your shop and the police don’t take it seriously, what’s the point?”
Ian Lewis, who runs a SPAR store in Minster Lovell, had his store targeted by two ram raid attacks in recent months, the second of which between Christmas and New Year where thieves ripped out the stores’ cash machine.
Speaking in the report, he said, “My business was ram raided by criminals in a Land Rover and the cash machine ripped out. My parents live above the shop, I will never forget the voicemail that I got from my parents when this happened.”
The report comes as parliament considers the Crime and Policing Bill at Second Reading stage today (10). The Bill aims to introduce a separate offence for assaulting a shopworker, to scrap the £200 threshold for shop theft offences, and to increase police powers to deal with anti-social behaviour, among other measures to deal with prolific offenders effectively.
ACS has backed the Crime and Policing Bill as a long-overdue turning point on retail crime, and is urging everyone involved in the justice system, from local forces to Police and Crime Commissioners, to make tackling retail crime a priority this year.
Association of Convenience Stores chief executive James Lowman said, “The levels of theft, abuse and violence experienced by retailers over the last year makes for shocking reading, but it will not surprise our members who are living it on a daily basis.
"Criminals targeting local shops without fear of reproach cannot be allowed to continue, which is why we’re fully supportive of the Government’s Crime and Policing Bill.
"In our Crime Report, we have set out ways that retailers and the police have made a positive difference, putting in place strategies that work to keep retailers and their colleagues safer, and we need stronger legislation to back that up.
"This must be the moment we commit to ending the retail crime crisis, through Government, police and retailers working together.”
Quick delivery is no longer a luxury or a gimmick, it’s the clear roadmap to profitability and a guaranteed route to expansion for convenience stores aiming to increase turnover, finds Asian Trader.
For decades, convenience stores have thrived on their ability to provide instant access to essentials. Propelled by Covid lockdown and changes in habits, the consumers’ definition of convenience now also includes within-minutes delivery at home.
Currently, between physical and online stores, the physical option remains the most prominent, although with the increased popularity of rapid grocery delivery services, shoppers today are comfortably open to the idea of buying groceries and food online to save time and hassle.
In fact, the penetration of Brits shopping online for food and other groceries has nearly doubled since 2016. The UK grocery delivery market is projected to skyrocket to £31.38 billion by 2025, a clear indicator of where consumer preferences are weighted.
While 59 per cent of Brits prefer to buy their groceries in-person at a traditional storefront, the rest of the consumers are open to shop either online or in-stores, shows Statista’s recent data, signifying the huge pool to tap into.
The last edition of Asian trader explored how the convenience sector is seeing a dip contrary to the overall grocery retail movement. Among the many measures discussed that can arrest this trend, delivery emerged as one of the ways forward.
In fact, many retailers with a keen focus on the delivery side are reaping some great benefits.
Just like retailer Natalie Lightfoot whose store Londis Solo Convenience Store in Glasgow has doubled sales since launching a delivery service.
She now services about 85 delivery orders each day from her 620-square-foot store.
“For me, since growth couldn't happen through physical expansion, I decided to just start bringing the store to customers’ doorsteps.
“The customer on the end of the order line doesn't care what the size of the store is, as long as he is getting what he ordered well in time,” Lightfoot told Asian Trader.
With delivery accounting for 40 per cent of her sales, Lightfoot is confident that rapid delivery is the way forward.
In Middlesex, Londis retailer Atul Sodha shares similar sentiments. As shared previously with Asian Trader, he feels that online quick delivery expanded his store’s reach to people who wouldn't normally visit it.
Clearly, rapid delivery can elevate c-stores expand beyond physical limitations thus increasing sales and turnover.
By placing indie stores on the digital map, the platforms like Snappy Shopper, Deliveroo, and Just Eat are now leveling the playing field.
These platforms help convenience stores bridge the gap between local service and professional-level logistics, fielding them on the same playing field as major grocery delivery players such as Sainsbury’s Chop Chop, Asda Express Delivery, Tesco Whoosh, and Ocado Zoom.
In Wellingborough, when retailer Biren Patel thought to start a delivery service during Covid at his Budgens Berrymoor store, he wanted to do it in a “professional way”. After a quick consideration of all the platforms, he decided to join Snappy Shopper.
Results started clocking up immediately.
“Deliveries added another chapter in my store’s turnover. Snappy Shopper helped me to sell not just locally, but about five miles down the road; I otherwise would never have got those customers.
“Snappy Shopper has been very supportive. Their promotions, tie-up with different brands and suppliers helps us compete with the big boys,” Patel told Asian Trader.
Budgens Berrymoor now has a dedicated bespoke branded car for delivery with staff doing the rounds from eight in the morning until eight o'clock at night.
Sweet Success
Meanwhile in Glasgow, retailer Girish Jeeva is taking his store’s delivery service to another level altogether.
The owner of Girish's Premier Barmulloch, in collaboration with Snappy Shopper, has recently launched a 24-hour delivery service, the first of its kind in Scotland.
It has been just a month since the launch, but the response, he says, has been “phenomenal.”
Jeeva shared with Asian Trader, “We started the delivery service about two years ago since we saw a market for it. We have been doing great since the start.”
Jeeva’s store’s growth was not accidental. He has been strategic, investing in two eye-catching, vibrant wrapped cars, which turn vehicles into moving billboards, reaching potential customers across a wide geographical range.
Zooming around the town or even in the parking lots, such well-designed car wraps work as a great marketing tool as they attract attention while the eye-catching graphics increase brand recognition and recall.
He also employs 10 drivers throughout the week, with five on standby, ensuring that the service remains smooth without affecting in-store operations.
Elevating the delivery service to 24-hour service came to Jeeva as an epiphany.
“I was thinking what new I should do in 2025. It was mid-January and then it struck me to try 24-hour delivery.
“We already have night shift staff for refilling and stocking. All we needed to do was to bring in a driver and turn on the Snappy Shopper device,” he said.
What started as an experiment quickly exceeded expectations. The store did 29 orders the very first night. It now gets about 27 to 28 orders per night with the highest until now being 39 orders.
“We were aiming for five to six deliveries more in the night hours. To our surprise, it’s going faster than we expected. The first week, we generated almost £5000,” he said.
Although Jeeva remains committed to in-store sales and in boosting the shopping experience as well, delivery is going to be his special focus area for the coming times.
Considering that delivery accounts for about 20 per cent of the store’s sales, there is still a huge room for growth.
Jeeva’s light-bulb moment, coupled with his bold move, might have opened a new channel for convenience stores.
Retailer Daniall Nadeem, who runs Spar Motherwell Road in Belshill, soon followed Jeeva’s footstep, joining him as trailblazers in convenience retail.
When it came to venturing into deliveries, Snappy Shopper has been fast emerging as an obvious choice for many retailers. The platform now has more than 2000 stores, a 40 per cent increase from last year.
The platform is being favoured by c-store retailers majorly owing to its unprecedented weekly trading, immense marketing support, and soaring customer adoption.
In 2024, Snappy Shopper saw weekly trading volumes surge by 42 per cent, marking the platform’s most significant growth since the surge in demand during the Covid-19 pandemic in 2020.
As stated by Snappy Shopper CEO Mike Callachan, the dominant key trend seen in Snappy Shopper stores is that their home delivery business grows more quickly than in-store sales, allowing the retailer to win lots of new customers.
During December, Hayat’s Premier Store, based in Dundee, hit the milestone of more than £200,000 worth of grocery deliveries in a single month. At the time, the store was doing more deliveries per hour than the nearby supermarket!
Inside issues
While it seems all rosy and easy, having rapid delivery service comes with its own set of challenges like labor shortages and stiff competition.
For retailers like Jeeva, the biggest challenge is the availability of skilled delivery drivers. Before getting his own bespoke branded cars, the retailer used to hire drivers who used their own cars which in turn used to create many logistical issues.
Having his own cars ironed out hiccups to a lot of extent but availability of drivers remains a concern for Jeeva.
"It's really hard to find reliable drivers,” he said.
“Now with two cars of my own, if something goes wrong while enroute to delivery, there is always extra vehicles available for the drivers to jump in and take care of the matter and get the orders to customers,” explained Jeeva.
Staff training for the delivery orders is another tricky part since being visible online, there is no room for mistakes.
Jeeva shared with Asian Trader, “When it comes to picking and packing the products, we only trust our well-trained and experienced staff who has a good understanding of the products.
“A single mistake can have huge impact in this model as it impacts the store’s reviews. We have to make sure that whoever is doing it is picking the product is the perfect person fit to do that.”
Patel will agree with Jeeva here as he also remains extra careful about his orders and online store reviews.
“Delivery is good, but it has to be done at the right time in the right way. It has to be looked after; you can’t just set it up and leave it,” he said.
Patel takes pride in his store’s delivery service and boasts of having loyal online customers for over five years.
He explained, “We take extra care with delivery customers, like if we get an order and we don’t have one thing, we call and ask for replacements rather than removing it from list or adding something from our side.”
On the other side of the coin, small average order sizes coupled with high operational costs means that profit remains a challenge for rapid grocery companies.
Sharing some of the concerns, Michael Watt, Regional Growth Manager at Snappy Shopper, told Asian Trader, “The challenges Snappy face is the competition from larger supermarkets and wholesalers who now want a slice of the q-commerce market.
“Tesco are rolling out Whoosh and other supermarkets are partnering with providers like Deliveroo and Uber Eats to offer grocery delivery.
“We believe in our mission of levelling the playing field for independent retailers to be able to compete and even outmaneuver these bigger players.”
Next level
Despite the challenges, Callachan is optimistic about the role of delivery in c-stores.
“The physical sales in-store are always limited and dependent on passing traffic and footfall whereas home delivery can always reach new customers via massive platforms such as Facebook and TikTok.
“We continue to innovate and have some very exciting new features in the app coming, the most recent being a host of features to support retailers to launch a 24-hour service which again can radically increase sales for the retailer,” he added.
Jeeva, Lightfoot and Patel echo a similar takeaway, that if a convenience store wants to take the sales to the “next level”, they need to join a platform for rapid delivery.
As they like to put it, “With home delivery, we are taking the products to the customers, not waiting for the customers to come to our stores”.
Aiming high, Jeeva is optimistic about 2025.
“There is definitely a huge potential and with a supportive platform like Snappy Shopper, the possibilities are endless.
“With 24-hour delivery service in place, I am aiming to touch £30,000 a week sale this year, which will take our whole store turnover to £100,000 week, something that I could not have thought otherwise,” he concluded.
Clearly, rapid delivery, with its promise of growth and extra sales through with minimal input and maximum output, seems to be the sure short way forward for c-stores.