There are many choices in the world of chillers and freezers, each with different functions, placements and price
It is no surprise that we all take refrigeration – chilling or freezing – for granted. Or at least we did until recently, when escalating electricity bills forced a rethink about how many metres of cool were feasible, whether shelling out for more ecological or lower consumption units was economical over the short- or long-term, and whether more frozen and fresh chilled sales could close the difference between expense and revenue.
“The Frozen and Chilled category is a powerful asset for C-Stores!” says Husky, a leader in UK refrigeration.
Commercial refrigeration is a significant investment for retailers and plays a vital role in driving profits. “The good news is that retailers are now capitalising on the surge in frozen and chilled sales, which has been accelerated by the cost-of-living crisis. As a result, they are dedicating more space to these categories.”
According to Husky, there is no doubt that commercial fridges and freezers are an essential piece of equipment for any convenience store. So, for the savvy shopkeeper looking to improve their shop’s efficiency and bottom line, they say that investing in a Husky PRO fridge and freezer is a great option. If a store sells soft drinks, beer, and wine, they must keep them cold to retain customers – that's the convenience sector’s edge over the multiples.
Likewise, it's evident that frozen food and ice cream need to be frozen, Husky reminds us. Chillers and freezers, running 24/7, are major expenses. Therefore, retailers must carefully consider their refrigeration choices. By switching from a 1mtr Open Fronted Dairy Deck to a Husky 1mtr Double Door Chiller, you could save over £3,000 per year in energy costs (based on an electricity rate of 45p per kwh).
Turn it up!
Bird’s Eye has recently revealed research they have done that shows increasing freezer temperature by three degrees can save a lot of electricity.
Just a 3oC increase in frozen food storage temperatures could reduce its energy consumption in freezers by over 10 per cent, says the frozen food maker.
Brand owner Nomad Foods announced the results of a pilot study to investigate the potential to store frozen food at slightly higher temperatures.
The study, conducted over six months with leading food science and technology organisation, Campden BRI, showed how storing frozen food at -15oC, instead of the industry standard -18oC (Zero degrees Fahrenheit), could reduce freezer energy consumption by more than 10 per cent without any noticeable impact on product safety, texture, taste or nutrition of the frozen food products.
“Nine products were tested in the pilot including poultry, coated fish, natural fish, vegetables, plant based and pizza. Four temperatures (ranging from -18oC up to -9oC) and eight key areas including food safety, texture, nutrition, energy use and packaging impact were tested.
Husky display freezer
“Results showed no significant change to the products across the areas tested at any of the higher temperatures with the following exceptions. There was some change in sensory for Mixed Veg at -9oC and Salmon Fillets at -12oC. There was also some impact on Vitamin C for vegetable products when stored at the highest temperature -9oC,” states the report, adding that for every 3oC increase in temperature there is a drop in freezer energy consumption of 10-11 per cent.
“Clarence Birdseye pioneered frozen food technology almost 100 years ago and as we approach the anniversary of his ground-breaking innovation, frozen food is more than ever a great choice for consumers and a great choice for the planet,” said Stéfan Descheemaeker, Nomad Foods’ CEO.
“This new pilot study with Campden BRI shows that we have the potential to significantly reduce energy use when storing frozen products, without reformulating. Delivered at scale, this could revolutionise our industry and deliver substantial energy use and cost reductions for manufacturers, food retailers and consumers and further reduce the carbon footprint of frozen food products.
“This is not something that we can deliver on our own and so we look forward to sharing our results with trade bodies, retail partners and other key stakeholders to explore opportunities for broader collaboration.”
Worth investing
While the idea of using “free" refrigerators supplied by drink brand manufacturers is tempting, it often comes with strict plan-o-gram commitments that limit retailers from stocking a diverse range of products. In contrast, Husky explains that its PRO Display Chillers offer complete freedom in merchandising, allowing retailers to showcase a wide variety of products, both new and classic favourites, without restrictions.
With the ongoing "big night in" trend, the PRO Display Chiller models are also dairy-safe, creating opportunities for cross-merchandising food and drinks to create the perfect meal deal for those shoppers who are on their way home, but don’t want the hassle of queuing at the large supermarkets! To optimise refrigeration space, it's crucial to allocate it based on fastest-selling lines and customer preferences. The Husky PRO range's full-length LED lighting ensures that the stock contents are well-lit and visible, catering to the customer on the go.
There has been an enormous uptick in chilled sales as purchasing and eating habits were remoulded by lockdown and then (and still) by new, home-based work habits.
Husky Double Door F10PRO Upright Freezer
And alongside chilled consumption – much of it bought hyper-locally at c-stores – the volume of frozen food sales has also increased, notes Husky, with consumers seeking high-quality frozen meals: “Independent stores' extended hours make them the go-to option for emergency purchases, presenting an excellent opportunity to tempt customers with a variety of impulse frozen products which must include Ice Cream!”
Embracing the Frozen and Chilled category with reliable and versatile chilled and frozen refrigeration solutions can help c-stores boost sales, cater to evolving consumer trends, and become the preferred shopping destination for their local community. “In addition, the Husky PRO fridges and freezers are designed to complement each other and would add a touch of sophistication to your shop. Their sleek and modern appearance will create a super smart look that is sure to impress your customers.”
Compressors and seals don’t last forever, and the best time to replace a Glass Door Display Fridge or Freezer “is when your current refrigerator constantly runs or is ten years old or more.” Husky advises that if you notice that your fridge (compressor) is running non-stop, it's a clear sign that it's working harder than necessary to maintain the desired temperature. Upgrading to a modern PRO fridge or freezer will not only improve performance but also lead to significant energy savings, cutting down on operational costs while optimising your profitability.
What to buy?
Thornbury Refrigeration, of Witham in Essex, have been in the business of keeping things chilled for many years, and they use J & E Hall condenser unit which, in their opinion, is the most efficient for it's application on the market. Choosing the correct refrigerators to display stock is essential, the choice of fridges can seem endless!
The right choice is important, not least because it can influence the rate of impulse sales by the simple expedient of removing a door or cover (which helps however to preserve food and save electricity).
Fridges are generally available in remote (motor outside) or integrated (all components built – in) styles, and here Robin Ranson, Head of Sales at Thornbury, gives us an extremely useful guide to the main kinds of chillers and freezers:
Remote fridges and freezers
Remote systems run with a condenser motor situated away from the fridge, generally outside the building. This allows the heat removed by the fridge to escape via the remote air-cooled condensing unit.
Having the condenser sited outside ensures the heat is removed from the building, otherwise that heat would be expelled into the premise’s surroundings which would affect the potential of any other electrical equipment on site, raising electricity consumption and heat in the premises.
Remote systems offer vastly more display capacity, the motor is outside the building, allowing more shelves for display within the case. They can be multiplexed (bolted together) to offer a continuous run.
They are quieter and cheaper to run than integrated systems but are more expensive to buy and difficult to move without professional help.
- Integrated (plug-in) fridges and freezers
Integrated refrigerators have all running components built into them, either above or beneath the display area. More economical to buy and easier to handle, many are supplied on legs (some with wheels as an optional extra). They can be an effective alternative to remote styles when landlords or local planning regulations prevent the installation of exterior condensers needed to power remote fridges.
Integrated or Integral fridges consume more electricity for their size and offer less gross display area than their remote alternatives.
- Open refrigerators
Open refrigerators (referred to as open decks) offer the bestselling solution for your produce, they are great for impulse (Grab and Go) selling. Generally, with five rows of shelving, stock is displayed in a clear and concise style. Integral open decks will consume more power during the summer. They are the fridge for greengrocer’s fruits and vegetables. Open decks are cheaper to buy than doored (closed) fridges but consume more electricity. They are more accessible for the physically impaired.
(Photo: Thornbury Refrigeration)
Remote open decks will remove residual heat from the shop, depending on the size of the shop this usually results in the appearance of free air conditioning, as refrigeration works by removing heat, not adding cool air! If you are considering air-conditioning then wait until you have had a remote open deck installed … you may be pleasantly surprised. Remember, chocolates and customers enjoy chilled shops, the customer doesn’t notice the chilled shop in the winter but enjoys the aspect on a hot day and stays that little bit longer in your premises, extending impulse-selling opportunities.
Open deck chillers are most popular for chilled dairy display, such as milk, cheese and yoghurts.
Open decks require more maintenance and cleaning as they pull in dust which will affect the evaporator fan motors and mix with the water all fridges produce on defrost that can block their drains.
- Glass door (closed) refrigerators
Glass door fridges are more environmentally friendly, they consume less electricity and so are cheaper to run. The doors keep the heat out and so their compressors run less. The Arneg Osaka consumes 61 per cent less than open decks. The aspects of glass and doors, on patisserie (+1 to +10 Deg C) or serve-over cabinets, are well suited to protect delicate stocks such as fish and meat (minus one degree centigrade), and fresh cream cakes (+3 degrees C). Serve-over cabinets are the best fridges for Butcher shops.
Sales can potentially be reduced by 30 per cent as the physical barrier of doors impedes the impulse buy. The glass door cabinets are more expensive to purchase but save power over a period of time.
Freezers
Thornbury’s freezer ranges are designed for commercial storage and display.
“Upright freezers occupy little floor space compared to their storage capabilities. Organising stock is easy as they have shelves, and glass-door models are ideal to view stock at a glance. Upright freezers are more expensive to run but the glass door option will boost sales,” says Robin.
Horizontal freezers (island sites, chest freezers etc) are a great budget option and offer around 20 per cent more storage capacity. The glass lid option is great for same product display (e.g., frozen whole fish) and mass storage, however, stock can become easily unorganised without the aid of dividers. Their footprint on the shop floor will be greater than an upright alternative.
Freezing your costs
There is no doubt that under current conditions, with electricity bills remaining elevated (scandalously now, considering that wholesale power prices have fallen way back), the right choice of chiller or freezer is a non-trivial decision for the future prosperity of your store.
Last September, Iceland supermarket’s executive chairman Richard Walker said that its energy costs had grown by more than £20m, so that they were “fighting to keep the lights on”. Fair enough, Iceland has more chillers than most, but even for convenience traders, the development of the sector has meant that in recent years refits mean more chiller meters in store, in response to consumer demand for fresh and frozen food locally. For Iceland, the result was that it decided to convert open chiller cabinets to fridges with doors in 150 of its stores.
Photo: Thornbury Refrigeration
Responding to that need was pretty much riskless until the war in Ukraine sent electricity prices spiralling, and now it is important to weight the return on investment against ready cash and revenue.
Nonetheless, with the great options on offer from companies such as Husky and Thornbury, who are committed to the convenience sector, upgrading, modernising and buying the best refrigerator plant you can afford must be the smart choice, even under current conditions.
And Thornbury has now dropped its prices! “We offer plug in chillers and freezers unpacked and sited within your premises, prices from £650 + vat for the upright single glass door chillers,” Ranson told Asian Trader. “Remote chillers, serve-overs and walk-in cold stores are always available. Choose the correct equipment for your stock, dairy produce must be kept at 3oC and frozen food at -18oC. The present economic climate dictates choosing chillers with doors which greatly reduces the consumption of electricity but forms a barrier between customer and stock which will affect quantity of sales.
Thornbury Refrigeration will supply and advise on 01376 512974.
Greater Manchester-based wine and spirits firm Kingsland Drinks Group has announced the appointment of Sarah Baldwin as Managing Director.
Baldwin will lead the employee-owned, full-service drinks company from April, leaving Purity Soft Drinks, where she sat as chief executive for over six years.
With a strong background in FMCG covering retail, consumer brands and own label, she has extensive and proven commercial experience earned in senior leadership roles at Gü Puds as managing director, Arla Foods as VP marketing (UK) and Asda as category director. Baldwin is also a long-standing board member and executive council member of the British Soft Drinks Association.
Baldwin’s appointment follows the departure of Ed Baker, who led the business until November 2024.
Andy Sagar, Kingsland Drinks Group chairman, said: “Sarah’s extensive experience in drinks and the wider FMCG industry will play a considerable role in the coming years as we continue to build our position as a competitive full-service drinks company.
“We cater for every part of the drinks industry, from UK high street retailers and the national on trade, to global brands requiring a production and packing partner and challenger brands wishing to scale. We are confident that Sarah’s expertise and vision will continue to drive our company forward and help us deliver our long-term company vision - to build a better drinks industry and society. We welcome Sarah to the Kingsland family.”
Baldwin commented: “I’m joining a talented and well-developed team in a unique business at an exciting time. I very much embrace the opportunity to embark on this new chapter at Kingsland Drinks Group and be part of how the firm grows in the long term.”
In recent years Kingsland has upweighted its focus on spirits and no and low alcohol creation and increased its capacity to pack wines and spirits in new and emerging formats including new carbonation, bottling, Bag in Box and canning lines.
The company also reinstated its onsite winery and expanded its NPD capabilities with a new laboratory in recent years. In 2021, the company transitioned into an employee-owned model, enabling its members to have a say in how the company is run.
Essex has seen a staggering rise of over 14,000 per cent in illegal vape seizures in the past 12 months, a new report has revealed.
The shocking figures place the county just behind the London Borough of Hillingdon for total seizures - which leading industry expert, Ben Johnson, Founder of Riot Labs, attributes to its proximity to Heathrow airport.
The Illegal Vape report, released by vape retailer Vape Club following a Freedom of Information request, revealed the ten counties with the highest seizures in the past 12 months and the percentage change versus 2023.
Two illegal vapes were seized every minute in 2024, with almost £9 million worth of illegal products removed from UK streets. The number of illegal vapes seized year-on-year since 2020 saw a dramatic 100-fold increase.
Ben Johnson, who’s company has launched Riot Activist to defend the vape sector and protect smokers trying to quit, claims the government have a golden opportunity to reduce illegal vapes through the introduction of a licensing scheme.
“The bottom line is, the illegal vape black market is booming due to a lack of enforcement and the government’s ongoing attempts to use prohibition, which is only fueling the problem. Prohibition does not work,” Johnson commented.
“A well-executed licensing scheme for vapes which would be self-funded, and therefore enforced, is the best option to crack down on illegal vapes and manage the youth vape problem. Vapes have a vital role to play in the government’s smoke free ambitions, helping millions of adult smokers quit. Their current approach is absolute self-sabotage, and as these staggering figures show - they urgently need to wake up.”
In England, London contributed to nearly half of all illegal vape seizures (47%), while Newport, in Wales, saw significant increases contributing to 70 per cent of Wales’ total seizures.
In Scotland, Renfrewshire Council - the home of Glasgow airport - reported the highest number of seizures (3,814).
Dan Marchant, chief executive of Vape Club, added: “Innocent Brits who are using vapes as a legitimate tool to quit are being exploited by the black market, and more has to be done to protect them. Dangerously high nicotine levels and contaminated products are reaching consumers due to this illicit activity, and the government must reconsider its current position - and properly study the proposed retail and distributor licensing framework which is the most effective approach to solving the youth vape problem, without impacting smokers who use vaping to quit smoking.”
How to tell if you have an illegal vape:
Illegal vapes are dangerous, unregulated devices with unknown ingredients or much higher nicotine levels which can pose serious risks to health. The telltale signs to look out for include:
Vapes with a tank size larger than 2ml
Vapes with a nicotine strength greater than 20mg/ml
Vapes without the correct health or nicotine warnings
Poor quality packaging with low-resolution photos or labels
Vapes without a UK address or labelling in a foreign language
Untested vapes that haven't been properly safety checked, including vapes without full ingredient list displayed on packaging
Britain will investigate the long-term effects of vaping on children as young as eight in a decade-long study of their health and behaviour, the government said on Wednesday.
The government has been cracking down on the rapid rise of vaping among children, with estimates showing a quarter of 11- to 15-year-olds have tried it out.
A ban on disposable vapes is due to come into force in June, and the Tobacco and Vapes Bill, currently passing through parliament, will limit flavours and packaging on vapes designed to attract children.
"The long-term health impacts of youth vaping are not fully known, and this comprehensive approach will provide the most detailed picture yet," the health department said.
The £62 millionstudy will track 100,000 people aged 8-18 years through the 10-year period, collecting data on behaviour and biology as well as health records, the statement said.
The World Health Organisation has urged governments to treat e-cigarettes similarly to tobacco, warning of their health impact and potential to drive nicotine addiction among non-smokers, especially children and young people.
"It is already known that vaping can cause inflammation in the airways, and people with asthma have told us that vapes can trigger their condition," said Sarah Sleet, CEO of British lung charity Asthma + Lung UK.
"Vaping could put developing lungs at risk, while exposure to nicotine - also contained in vapes - can damage developing brains."
In Britain, unlike traditional cigarettes which are heavily taxed and face strict advertising limitations, vapes are not subject to 'sin tax' and carry colourful designs and fruity flavours that make them stand out on shop shelves.
The government, which plans to introduce a flat rate duty on vaping liquid from next October, said the study would provide researchers and policymakers with the evidence needed to protect the next generation from potential health risks.
It also launched a nationwide vaping campaign, due to roll out primarily on social media to "speak directly" to younger audience using influencers.
Commenting, Marina Murphy, senior director, scientific affairs at vape firm Haypp, said the study will help to build a strong scientific evidence base for UK policymakers.
“Without a strong evidence base, there may be a temptation to default to measures such as flavour bans that don’t directly address issues around youth access but may instead discourage adult smokers from switching. In other jurisdictions, flavours bans have led to increased smoking,” Murphy said.
“The first ever public health campaign to discourage youth vaping is a welcome step, but we must remember that vapes are already an adult only product. We also need clear information about vapes from government to adult smokers. Half the adults in the UK already believe vapes to be as harmful or more harmful than cigarettes, and this type of misinformation needs to be countered to encourage adult smokers to switch to less harmful vapes.”
United Wholesale, JW Filshill and CJ Lang & Sons emerged as the stars of Scotland wholesale world in the recently held annual Scottish Wholesale Achievers Awards.
Achievers, now in its 22nd year and organised by the Scottish Wholesale Association, recognises excellence across all sectors of the wholesale industry and the achievements that have made a difference to individuals, communities and businesses over the last year.
Over 500 guests attended the Achievers gala dinner and awards presentation, hosted by sports broadcaster Eilidh Barbour, at the O2 Academy Edinburgh, on Thursday (20). Scotland’s Cabinet Secretary for Rural Affairs, Land Reform and Islands, Mairi Gougeon MSP, was in attendance and presented two awards.
The Supplier Sales Executive of the Year award was won by Craig Barr, regional business development manager at AG Barr, who the judges described as “absolutely dedicated to his company and his customers”.
Multiple winners on the night included United Wholesale (Scotland) – picking up Best Delivered Operation – Retail, Best Cash & Carry for its depot in Queenslie, Glasgow, Best Licensed Wholesaler – Off-Trade, and Best Marketing Initiative.
In the Best Cash & Carry category, the judges praised United’s “first-class customer service and shopping experience, with particularly impressive NPD activation and digital activity”.
They added: “It offers retailers advice, collaborates closely with suppliers, and has a dedicated and well-supported team.”
In Best Delivered Operation – Retail, while United claimed the title, the worthy runner-up, CJ Lang & Son, went on to win Best Symbol Group, with the judges pointing to the Dundee-based Spar business’s “excellent execution in-store, and its onboarding strategy and initiatives involving local communities” which made it stand out from its competitors.
Meanwhile, United’s “Spin To Win” concept entered for Best Marketing Initiative was described by the judges as a “game-changer and a fantastic way to generate excitement for a brand, drive footfall into depots, and gain distribution”, ensuring another accolade for the wholesaler’s award cabinet.
For west of Scotland wholesaler JW Filshill, it was “meeting its vast number of sustainability and environmental goals” that saw it take home the important Sustainable Wholesaler of the Year category – with the judges stating that the business has worked on several initiatives that have been “for the wider benefit of other wholesalers, suppliers and retailers”, with staff empowered by senior management to take the lead in driving sustainability initiatives.
In the two drinks categories, United Wholesale (Scotland) won Best Licensed Wholesaler with the judges pointing to its “incredible supplier and customer relationships” and pushing NPD in a tough market, helping suppliers and customers understand Scottish legislation and investing in its retailers – and having a “forward-thinking attitude in the digital space”.
Suppliers were recognised for their support of the wholesale sector with awards in categories including Best Overall Service and Best Foodservice Supplier – both won by soft drinks giant AG Barr.
Both of these awards involves wholesaler members of the SWA voting each month over a four-month period for the shortlisted suppliers.
AG Barr also shone in the Project Wholesale category for “The Great Transition”, its project to move all the sales from Barr Direct into the wholesale industry. And in a fun segment during Achievers, attendees watched five TV ads shortlisted by wholesalers across Scotland with the Best Advertising Campaign going to the supplier’s IRN-BRU – ‘Mannschaft’.
The event also recognised wholesale members Dunns Food and Drinks and JW Filshill, both of which are celebrating their 150th anniversaries in 2025.
SWA chief executive Colin Smith said, “Tonight is all about recognising and celebrating the exceptional achievements of not only businesses but also individuals in the Scottish wholesale channel, the gateway to Scotland’s food and drink industry.
“The people who work in wholesale are the glue that binds our food and drink industry together – be it those who work in partnership with our producers and suppliers, or those who help support, develop and deliver into the local retailer, hotel, school or hospital.
“Once upon a time, the wholesale industry largely flew under the radar of those in the corridors of power, but today, Scotland’s wholesale industry is far more widely recognised by MSPs and MPs alike for the vital role it plays in the food and drink supply chain.
“Every wholesaler, every supplier – be they local or national, large or small – are an essential cog in Scotland’s complex food and drink supply chain. That’s why is it more important than ever that we celebrate their success and recognise everything they do to ensure that food and drink reaches our plates and tables.”
While a community group recently criticised self-service checkouts, saying automation lacks the "feel good factor", retailers maintain that rise in the trend is a response to changing consumer behaviour and the need of the hour.
Taking aim at self-checkouts in stores, Bridgwater Senior Citizens' Forum recently stated that such automation is replacing workers and damaging customer service.
"More and more supermarkets are replacing staff with machines, and we must help to reverse the trend," BBC quoted Forum chairman Ken Jones as saying.
"The knowledge and advice of retail staff is invaluable, but we also value human interaction above machines and artificial intelligence.
"Just saying hello to someone makes you come back, especially in dark days of winter. The feelgood factor, you can't put a price on it can you?"
Self-checkouts are present in 96 per cent of grocery stores worldwide.
In the UK's convenience channel, about 17 per cent of convenience stores now have a self-service till, states "Local Shop Report" by the Association of Convenience Stores, signifying a significant portion of the country's convenience stores offer self-checkout options.
Convenience stores often see self-checkout tills as an asset as they save time and queues at the counter in case of staff shortage.
Budgens Berrymoor has a self- checkout till. Retailer Biren Patel considers having the system as an asset and also as a backup in case of lesser staff.
Patel told Asian Trader in a recent conversation, "In future, in case, if I have to reduce the staff, I can have just one staff at the till and the other one customers can use themselves and save time by standing in the queue."
Retailers also argue self-service tills reflect changing consumer habits and offer speed and convenience.
Kris Hamer, director of insight at the British Retail Consortium, said, "The expansion of self-service checkouts is a response to changing consumer behaviours, which show many people prioritising speed and convenience.
"Many retailers provide manned and unmanned checkouts as they work to deliver great service at low cost for their customers".
Apart from convenience, upcoming rise in wages is also expected to further push the use to self-checkout tills in the stores.
However, there is a con for retailers here as multiple studies show that shoppers tend to cheat at self-checkout tills while some use such tills to steal from stores.
According to the poll of 1,099 adults by Ipsos, one in eight adults (13 per cent) said they had selected a cheaper item on a self-service till than the one they were buying. If applied to the entire UK adult population, it would mean six million people have taken advantage of self-checkouts to steal from shops.
Earlier this month, another new research revealed that almost 40 per cent of UK shoppers have failed to scan at least one item when using self-checkouts.