There are many choices in the world of chillers and freezers, each with different functions, placements and price
It is no surprise that we all take refrigeration – chilling or freezing – for granted. Or at least we did until recently, when escalating electricity bills forced a rethink about how many metres of cool were feasible, whether shelling out for more ecological or lower consumption units was economical over the short- or long-term, and whether more frozen and fresh chilled sales could close the difference between expense and revenue.
“The Frozen and Chilled category is a powerful asset for C-Stores!” says Husky, a leader in UK refrigeration.
Commercial refrigeration is a significant investment for retailers and plays a vital role in driving profits. “The good news is that retailers are now capitalising on the surge in frozen and chilled sales, which has been accelerated by the cost-of-living crisis. As a result, they are dedicating more space to these categories.”
According to Husky, there is no doubt that commercial fridges and freezers are an essential piece of equipment for any convenience store. So, for the savvy shopkeeper looking to improve their shop’s efficiency and bottom line, they say that investing in a Husky PRO fridge and freezer is a great option. If a store sells soft drinks, beer, and wine, they must keep them cold to retain customers – that's the convenience sector’s edge over the multiples.
Likewise, it's evident that frozen food and ice cream need to be frozen, Husky reminds us. Chillers and freezers, running 24/7, are major expenses. Therefore, retailers must carefully consider their refrigeration choices. By switching from a 1mtr Open Fronted Dairy Deck to a Husky 1mtr Double Door Chiller, you could save over £3,000 per year in energy costs (based on an electricity rate of 45p per kwh).
Turn it up!
Bird’s Eye has recently revealed research they have done that shows increasing freezer temperature by three degrees can save a lot of electricity.
Just a 3oC increase in frozen food storage temperatures could reduce its energy consumption in freezers by over 10 per cent, says the frozen food maker.
Brand owner Nomad Foods announced the results of a pilot study to investigate the potential to store frozen food at slightly higher temperatures.
The study, conducted over six months with leading food science and technology organisation, Campden BRI, showed how storing frozen food at -15oC, instead of the industry standard -18oC (Zero degrees Fahrenheit), could reduce freezer energy consumption by more than 10 per cent without any noticeable impact on product safety, texture, taste or nutrition of the frozen food products.
“Nine products were tested in the pilot including poultry, coated fish, natural fish, vegetables, plant based and pizza. Four temperatures (ranging from -18oC up to -9oC) and eight key areas including food safety, texture, nutrition, energy use and packaging impact were tested.
Husky display freezer
“Results showed no significant change to the products across the areas tested at any of the higher temperatures with the following exceptions. There was some change in sensory for Mixed Veg at -9oC and Salmon Fillets at -12oC. There was also some impact on Vitamin C for vegetable products when stored at the highest temperature -9oC,” states the report, adding that for every 3oC increase in temperature there is a drop in freezer energy consumption of 10-11 per cent.
“Clarence Birdseye pioneered frozen food technology almost 100 years ago and as we approach the anniversary of his ground-breaking innovation, frozen food is more than ever a great choice for consumers and a great choice for the planet,” said Stéfan Descheemaeker, Nomad Foods’ CEO.
“This new pilot study with Campden BRI shows that we have the potential to significantly reduce energy use when storing frozen products, without reformulating. Delivered at scale, this could revolutionise our industry and deliver substantial energy use and cost reductions for manufacturers, food retailers and consumers and further reduce the carbon footprint of frozen food products.
“This is not something that we can deliver on our own and so we look forward to sharing our results with trade bodies, retail partners and other key stakeholders to explore opportunities for broader collaboration.”
Worth investing
While the idea of using “free" refrigerators supplied by drink brand manufacturers is tempting, it often comes with strict plan-o-gram commitments that limit retailers from stocking a diverse range of products. In contrast, Husky explains that its PRO Display Chillers offer complete freedom in merchandising, allowing retailers to showcase a wide variety of products, both new and classic favourites, without restrictions.
With the ongoing "big night in" trend, the PRO Display Chiller models are also dairy-safe, creating opportunities for cross-merchandising food and drinks to create the perfect meal deal for those shoppers who are on their way home, but don’t want the hassle of queuing at the large supermarkets! To optimise refrigeration space, it's crucial to allocate it based on fastest-selling lines and customer preferences. The Husky PRO range's full-length LED lighting ensures that the stock contents are well-lit and visible, catering to the customer on the go.
There has been an enormous uptick in chilled sales as purchasing and eating habits were remoulded by lockdown and then (and still) by new, home-based work habits.
Husky Double Door F10PRO Upright Freezer
And alongside chilled consumption – much of it bought hyper-locally at c-stores – the volume of frozen food sales has also increased, notes Husky, with consumers seeking high-quality frozen meals: “Independent stores' extended hours make them the go-to option for emergency purchases, presenting an excellent opportunity to tempt customers with a variety of impulse frozen products which must include Ice Cream!”
Embracing the Frozen and Chilled category with reliable and versatile chilled and frozen refrigeration solutions can help c-stores boost sales, cater to evolving consumer trends, and become the preferred shopping destination for their local community. “In addition, the Husky PRO fridges and freezers are designed to complement each other and would add a touch of sophistication to your shop. Their sleek and modern appearance will create a super smart look that is sure to impress your customers.”
Compressors and seals don’t last forever, and the best time to replace a Glass Door Display Fridge or Freezer “is when your current refrigerator constantly runs or is ten years old or more.” Husky advises that if you notice that your fridge (compressor) is running non-stop, it's a clear sign that it's working harder than necessary to maintain the desired temperature. Upgrading to a modern PRO fridge or freezer will not only improve performance but also lead to significant energy savings, cutting down on operational costs while optimising your profitability.
What to buy?
Thornbury Refrigeration, of Witham in Essex, have been in the business of keeping things chilled for many years, and they use J & E Hall condenser unit which, in their opinion, is the most efficient for it's application on the market. Choosing the correct refrigerators to display stock is essential, the choice of fridges can seem endless!
The right choice is important, not least because it can influence the rate of impulse sales by the simple expedient of removing a door or cover (which helps however to preserve food and save electricity).
Fridges are generally available in remote (motor outside) or integrated (all components built – in) styles, and here Robin Ranson, Head of Sales at Thornbury, gives us an extremely useful guide to the main kinds of chillers and freezers:
Remote fridges and freezers
Remote systems run with a condenser motor situated away from the fridge, generally outside the building. This allows the heat removed by the fridge to escape via the remote air-cooled condensing unit.
Having the condenser sited outside ensures the heat is removed from the building, otherwise that heat would be expelled into the premise’s surroundings which would affect the potential of any other electrical equipment on site, raising electricity consumption and heat in the premises.
Remote systems offer vastly more display capacity, the motor is outside the building, allowing more shelves for display within the case. They can be multiplexed (bolted together) to offer a continuous run.
They are quieter and cheaper to run than integrated systems but are more expensive to buy and difficult to move without professional help.
- Integrated (plug-in) fridges and freezers
Integrated refrigerators have all running components built into them, either above or beneath the display area. More economical to buy and easier to handle, many are supplied on legs (some with wheels as an optional extra). They can be an effective alternative to remote styles when landlords or local planning regulations prevent the installation of exterior condensers needed to power remote fridges.
Integrated or Integral fridges consume more electricity for their size and offer less gross display area than their remote alternatives.
- Open refrigerators
Open refrigerators (referred to as open decks) offer the bestselling solution for your produce, they are great for impulse (Grab and Go) selling. Generally, with five rows of shelving, stock is displayed in a clear and concise style. Integral open decks will consume more power during the summer. They are the fridge for greengrocer’s fruits and vegetables. Open decks are cheaper to buy than doored (closed) fridges but consume more electricity. They are more accessible for the physically impaired.
(Photo: Thornbury Refrigeration)
Remote open decks will remove residual heat from the shop, depending on the size of the shop this usually results in the appearance of free air conditioning, as refrigeration works by removing heat, not adding cool air! If you are considering air-conditioning then wait until you have had a remote open deck installed … you may be pleasantly surprised. Remember, chocolates and customers enjoy chilled shops, the customer doesn’t notice the chilled shop in the winter but enjoys the aspect on a hot day and stays that little bit longer in your premises, extending impulse-selling opportunities.
Open deck chillers are most popular for chilled dairy display, such as milk, cheese and yoghurts.
Open decks require more maintenance and cleaning as they pull in dust which will affect the evaporator fan motors and mix with the water all fridges produce on defrost that can block their drains.
- Glass door (closed) refrigerators
Glass door fridges are more environmentally friendly, they consume less electricity and so are cheaper to run. The doors keep the heat out and so their compressors run less. The Arneg Osaka consumes 61 per cent less than open decks. The aspects of glass and doors, on patisserie (+1 to +10 Deg C) or serve-over cabinets, are well suited to protect delicate stocks such as fish and meat (minus one degree centigrade), and fresh cream cakes (+3 degrees C). Serve-over cabinets are the best fridges for Butcher shops.
Sales can potentially be reduced by 30 per cent as the physical barrier of doors impedes the impulse buy. The glass door cabinets are more expensive to purchase but save power over a period of time.
Freezers
Thornbury’s freezer ranges are designed for commercial storage and display.
“Upright freezers occupy little floor space compared to their storage capabilities. Organising stock is easy as they have shelves, and glass-door models are ideal to view stock at a glance. Upright freezers are more expensive to run but the glass door option will boost sales,” says Robin.
Horizontal freezers (island sites, chest freezers etc) are a great budget option and offer around 20 per cent more storage capacity. The glass lid option is great for same product display (e.g., frozen whole fish) and mass storage, however, stock can become easily unorganised without the aid of dividers. Their footprint on the shop floor will be greater than an upright alternative.
Freezing your costs
There is no doubt that under current conditions, with electricity bills remaining elevated (scandalously now, considering that wholesale power prices have fallen way back), the right choice of chiller or freezer is a non-trivial decision for the future prosperity of your store.
Last September, Iceland supermarket’s executive chairman Richard Walker said that its energy costs had grown by more than £20m, so that they were “fighting to keep the lights on”. Fair enough, Iceland has more chillers than most, but even for convenience traders, the development of the sector has meant that in recent years refits mean more chiller meters in store, in response to consumer demand for fresh and frozen food locally. For Iceland, the result was that it decided to convert open chiller cabinets to fridges with doors in 150 of its stores.
Photo: Thornbury Refrigeration
Responding to that need was pretty much riskless until the war in Ukraine sent electricity prices spiralling, and now it is important to weight the return on investment against ready cash and revenue.
Nonetheless, with the great options on offer from companies such as Husky and Thornbury, who are committed to the convenience sector, upgrading, modernising and buying the best refrigerator plant you can afford must be the smart choice, even under current conditions.
And Thornbury has now dropped its prices! “We offer plug in chillers and freezers unpacked and sited within your premises, prices from £650 + vat for the upright single glass door chillers,” Ranson told Asian Trader. “Remote chillers, serve-overs and walk-in cold stores are always available. Choose the correct equipment for your stock, dairy produce must be kept at 3oC and frozen food at -18oC. The present economic climate dictates choosing chillers with doors which greatly reduces the consumption of electricity but forms a barrier between customer and stock which will affect quantity of sales.
Thornbury Refrigeration will supply and advise on 01376 512974.
UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.
Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.
The updates follow news this week of higher inflation in Britain - an outcome that caused the Bank of England on Thursday to leave interest rates unchanged.
Retail sales by volume grew 0.2 per cent in November after a drop of 0.7 per cent in October, the Office for National Statistics said Friday.
That was less than analysts' consensus for a 0.5-percent gain.
"It is critical delayed spending materialises this Christmas to mitigate the poor start to retail's all-important festive season," noted Nicholas Found, senior consultant at Retail Economics.
"However, cautiousness lingers, slowing momentum in the economy. Households continue to adjust to higher prices (and) elevated interest rates."
He added that consumers were focused on buying "carefully timed promotions and essentials, while deferring bigger purchases".
The ONS reported that supermarkets benefited from higher food sales.
"Clothing stores sales dipped sharply once again, as retailers reported tough trading conditions," said Hannah Finselbach, senior statistician at the ONS.
Retail sales rose 0.2% in November 2024, following a fall of 0.7% in October 2024.
Growth in supermarkets and other non-food stores was partly offset by a fall in clothing retailers.
The Labour government's net borrowing meanwhile dropped to £11.2 billion last month, the lowest November figure in three years on higher tax receipts and lower debt-interest, the ONS added.
The figure had been £18.2 billion in October.
"Borrowing remains subject to upside risks... due to sticky interest rates, driven by markets repricing for fewer cuts in 2025," forecast Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics.
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, commented that the later than usual Black Friday weekend meant November’s retail sales figures saw only a slight uptick as cost-conscious consumers held off to bag a bargain.
“Despite many retailers launching Black Friday offers early, November trade got off to a slow start which dragged on for most of the month. This was driven by clothing which fell to its lowest level since January 2022. The only saving grace was half-term and Halloween spending helped to slightly offset disappointing sales throughout November,” Baker said.
“As consumer confidence continues to build and shoppers return to the high street, this should translate into more retail spending next year. However, there are big challenges coming down the track for the sector, so retailers will be banking on a consumer-led recovery to come to fruition so they can combat a surge in costs.”
Thomas Pugh, economist at RSM UK, added: “The tick up in retail sales volumes in November suggests that the stagnation which has gripped the UK economy since the summer continued into the final months of the year.
“While the recent strong pay growth numbers may make the Bank of England uncomfortable, it means that real incomes are growing at just under 3 per cent, which suggests consumer spending should gradually rise next year. However, consumers remain extremely cautious. The very sharp drop in clothing sales in particular could suggest that consumers are cutting back on non-essential purchases.
“We still expect a rise in consumer spending next year, due to strong wage growth and a gradual decline in the saving rate, to help drive an acceleration in GDP growth. But the risks are clearly building that cautious consumers choose to save rather than spend increases in income, raising the risk of weaker growth continuing through the first half of next year.”
Dutch dairy collective FrieslandCampina has agreed to merge with smaller Belgian rival Milcobel, creating a leading dairy cooperative.
FrieslandCampina, whose brands include Yazoo and Chocomel, said the merger will provide the foundation for a future-oriented organisation that has dairy front and centre for member dairy farmers, employees, consumers, and customers.
The proposed merger is subject to approval by FrieslandCampina’s members’ council, Milcobel’s extraordinary meeting of shareholders, and antitrust authorities. The companies said member dairy farmers, employees, works councils and trade unions have been informed about the merger proposal.
Both companies, owned by dairy farmers for many generations, complement each other well in market positions and product portfolios. The merger offers further business development opportunities in market segments such as consumer cheese, mozzarella, white dairy products (such as milk, buttermilk, and yoghurt), and ingredients, as well as benefits in efficiency and expertise, for example in the area of sustainability.
“The combination of FrieslandCampina and Milcobel is bigger than the sum of its parts. It creates a future-oriented, combined dairy cooperative that is resilient and capable of capitalising on opportunities in the dynamic global dairy market,” said Sybren Attema, chair of the board of Zuivelcoöperatie FrieslandCampina.
“This strengthens our appeal to member dairy farmers, business partners and employees. Moreover, this step supports us in realising a leading milk price for our member dairy farmers, now and in the future.”
Betty Eeckhaut, chair of the board of Milcobel, said: “The cooperative philosophy, which is deeply rooted at both Milcobel and FrieslandCampina, is the bedrock for this proposed merger. Our goal remains to create added value for our member dairy farmers.
“Through our regional complementarity we will become the cooperative dairy partner of choice for current and new members, with a solid milk supply for a successful future. For employees, the new organisation provides great opportunities to grow in an international environment. For customers, this merger means more innovation, an expanded product portfolio and further professionalisation of our services.”
Based on the combined 2023 annual figures of FrieslandCampina and Milcobel - excluding Milcobel's Ysco business, which is in the process of being divested - the new, combined organisation has a pro forma revenue of more than €14 billion (£11.6bn) , operates in 30 countries, employs nearly 22,000 staff worldwide, and processes a total volume of approximately 10 billion kilograms of milk.
The boards of the cooperatives and executive management of the two parties have signed a framework agreement regarding the proposed merger. The companies aim to finalise a detailed merger proposal in the first half of 2025, which will then be discussed with the members of FrieslandCampina and the shareholders of Milcobel.
The UK government has pledged stronger measures to combat anti-social behaviour and shoplifting, which it acknowledges as serious crimes that disrupt communities and harm businesses.
Addressing a House of Lords debate on Monday, Home Office minister Lord Hanson detailed plans to abolish the controversial £200 shoplifting threshold and to introduce a new offence for assaults on retail workers.
“Anti-social behaviour and shop theft are not minor crimes. They cause disruption in our communities,” Lord Hanson stated.
“Shop theft in particular costs retailers across the nation millions of pounds, which is passed on to us as customers, and it is not acceptable. That is why, on shop theft, we are going to end the £200 effective immunity. For shop workers, we will protect them by introducing a new offence, because they are very often upholding the law in their shops on alcohol, tobacco and other sales.”
He also emphasised the government’s commitment to restoring visible neighbourhood policing, with 13,000 additional officers and Police Community Support Officers (PCSOs) planned, as well as piloting new “respect orders” to ban repeat offenders from town centres.
Later on Wednesday, the home secretary announced a £1 billion funding boost for police across England and Wales to restore neighbourhood policing. The money will include new funding of £100 million to kickstart the recruitment of 13,000 additional neighbourhood officers, community support officers and special constables.
The debate was initiated by Labour peer Baroness Ayesha Hazarika, who painted a vivid picture of the toll anti-social behaviour takes on workers and communities. “Many people who work in shops feel like they are living in a war zone,” she said. “Anti-social behaviour can so often be the canary down the coal mine and tell a wider story about what kind of society we are living in.”
Baroness Hazarika also urged the use of technology such as facial recognition to target hardened criminals responsible for terrorising shops and local residents.
Lord Hanson agreed, adding that the government is equipping police with the resources to better address persistent offenders, including funding initiatives like Operation Pegasus, which targets organised retail crime.
Retail trade union Usdaw has welcomed the Lords debate tackling anti-social behaviour and shoplifting.
“We very much welcome that Baroness Hazarika has raised this hugely important issue for our members. It is shocking that over two-thirds of our members working in retail are suffering abuse from customers, with far too many experiencing threats and violence,” Paddy Lillis, Usdaw general secretary, said.
“After 14 years of successive Tory governments not delivering the change we need on retail crime, we are pleased that the new Labour government announced a Crime and Policing Bill in the King’s Speech and all the measures that it contains, as set out by Lord Hanson.
“The chancellor announced in the Budget funding to tackle the organised criminals responsible for the increase in shoplifting, and the government has promised more uniformed officer patrols in shopping areas. It is our hope that these new measures will help give shop workers the respect they deserve.”
In response to the mounting pressures faced by postmasters across the UK, the Post Office has unveiled a centralised wellbeing platform aimed at simplifying access to support resources.
Post Office said the surge in shoplifting and violent incidents, documented in the 2024 ACS Crime Report, has only intensified the demand for comprehensive support.
With shoplifting on the rise year-on-year since 2021, and the Christmas trading period presenting heightened risks due to increased footfall and stock levels, the wellbeing of postmasters has become a pressing concern.
The new wellbeing platform, accessible via the Branch Hub app, provides a single point of access to a range of resources designed to meet Postmasters' immediate and ongoing needs. It is divided into three sections:
‘I Need Help Right Now’: Offers urgent support, including access to emergency services, mental health first aiders, , area and business support managers and organisations like Samaritans.
‘More Support and Guidance’: Provides practical tools such as security advice, social media abuse resources, and connections to organisations like Citizens Advice and Mind.
‘Access Community Support’: Encourages peer connections through WhatsApp and Facebook groups, as well as in-person meetings.
The initiative, a collaboration between the Post Office, the National Federation of Sub-Postmasters (NFSP), and Voice of the Postmaster, underscores a shift towards a more cooperative approach between historically independent groups, and creates a shared wellbeing network that is accessible to all postmasters, regardless of affiliation.
Mark Eldridge, postmaster experience director at Post Office, said the initiative will ensure that anyone who needs help can find it quickly and easily.
“It’s about creating a culture of care and resilience in the face of the challenges our postmasters face every day. If the initiative means helping just one postmaster, then we have done our job successfully,” Eldridge added.
Tony Fleming, postmaster at Thorne Post Office, shared how the initiative provided vital support following a traumatic armed robbery at his branch.
“It was incredibly difficult for the person faced with this violent threat, as well as the wider team. It’s a traumatic experience to go through as part of your day job and having the immediate support of the Wellbeing resource was invaluable – it really was wellbeing personified and gave me and everyone in the branch the support to get back to doing what we do best, serving our fantastic community in Thorne,” Fleming said.
Paul Patel, a Hampshire-based postmaster, echoed this sentiment, highlighting the platform’s ability to combat isolation and foster collaboration:
“It has been a difficult time for all postmasters who continue to serve their communities every day often feeling alone in their daily work life. It’s such a privilege to collaborate across the network to support Postmasters wellbeing from forming friendships to guiding for more professional support.”
Christine Donnelly of the NFSP highlighted the initiative’s accessibility and symbolic value.
“From a postmaster perspective this works on several levels. It is an easily accessible resource that offers advice and facts, but it also says by implication that we care, that participants from different areas of the business recognised a need and worked together to make it the best it could be,” Donnelly noted.
“It says you are not alone or the only one - how can you be if there is a whole site available?”
The Post Office plans to evolve the platform based on postmaster feedback, ensuring it remains relevant to emerging challenges.
Earlier this week, Post Office has announced a £20 million boost for postmasters to address their concerns that their income has not kept up with inflation over the past decade.
Both independent postmasters and Post Office’s retail partners that operate branches on its behalf will receive the top-up payment ahead of Christmas. The top-up payment will be based on both the standard fixed and variable remuneration the branch received in November.
Independent retailers have weathered one of their most challenging years in 2024, with multiple headwinds affecting the sector, according to the British Independent Retailers Association (Bira).
With pressures mounting throughout the year, independent retailers have faced an increasingly difficult trading environment marked by changing consumer behaviour and economic uncertainties.
"2024 has presented unprecedented challenges for independent retailers,” said Andrew Goodacre, CEO of Bira. “Consumer spending on non-food items has declined significantly, while persistent footfall problems and fragile consumer confidence have impacted high streets nationwide. Despite inflation coming under control, interest rates are falling slowly, affecting both business and consumer spending."
"The retail landscape has become increasingly competitive, with large chains implementing deeper and longer discount periods. The rise of ultra-fast fashion retailers like Shein and Temu has created additional pressure on margins, whilst deflation on non-food items has further squeezed profits," he added.
The sector has also grappled with retail crime, with Bira's latest survey showing 78.79 per cent of businesses reporting increased frequency or severity of theft incidents.
Research from PwC earlier this year also highlighted the scale of the challenge, with 6,945 outlets shutting – equating to 38 store closures per day, up from 36 per day in 2023. The figure outnumbered the rate of new store openings, which rose modestly to 4,661, averaging 25 openings each day.
Mr Goodacre said: "The key difficulties independent retailers are grappling with include low consumer demand, as consumer confidence remains fragile and shoppers are highly value-focused. Independent shops struggle to compete on price as large chains are able to discount more deeply and for longer periods."
Looking ahead to 2025, retailers face new challenges. He added: "Medium-sized retailers will see a significant increase in employment costs, while thousands of smaller retailers will be hit with higher business rates as relief drops from 75per cent to 40 per cent."
However, Mr Goodacre said he sees reasons for optimism and added: "We expect 2025 to bring some positive changes. Wages are set to rise faster than inflation, which should boost consumer spending. Both inflation and interest rates should continue to fall, helping to rebuild consumer confidence."
"The circular economy presents a growing opportunity for independent retailers, and with economic growth set to improve, we anticipate better trading conditions. While challenges remain, independent retailers who stay adaptable and resilient will find opportunities in the year ahead."