Best-One Hurlford expands business with dedicated delivery hub

Imran Akhtar, owner of Best-One in Hurlford, is creating a new hub store focused solely on home delivery after hitting £1million in sales through Snappy Shopper, one of the UK’s fastest-growing grocery home delivery solutions.

The retail hub will allow Imran to meet surging customer demand for online ordering, as more and more of his customers opt for the convenience of home delivery. The leading retailer is investing £40,000 in the new store and predicts the move will result in 25 per cent incremental growth.

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Imran’s store has expanded since signing up to the Snappy Shopper platform 18 months ago, processing on average 730 online transactions per week.

It is also increasing customer loyalty with 90 per cent repeat customers ordering through Snappy Shopper. Imran has mastered the art of success by providing consistent high levels of service, ensuring orders are delivered on time and complaints are dealt with swiftly.

“The new hub will allow me to provide 100 per cent availability to my punters on the platform with a dedicated delivery fleet and staff packing the orders," said Imran. "Joining Snappy Shopper has future-proofed my business, so my store can reach a whole new customer base who shop online”.

Dael Links, Head of B2B Marketing at Snappy Shopper, added: “Imran is a great example of a retailer who has embraced the opportunity of home delivery, offering an outstanding service and growing his business in the process. This new store is a testament to his continued success on the Snappy Shopper platform.”