Baroness Philippa Stroud has on Tuesday been announced as the chair of the Low Pay Commission (LPC).
She replaces Bryan Sanderson, who has been chair of the LPC since 2019.
CWU veteran Nigel Cotgrove and BIRA chief executive Andrew Goodacre have also been announced as commissioners.
The LPC is an independent body that advises the government about the National Living Wage and the National Minimum Wage.
“Baroness Philippa Stroud is a fantastic appointment to this role. Her extensive leadership background and specialised experience in social justice will ensure the LPC continues its vital work on pay for our lowest paid workers,” business minister Kevin Hollinrake said.
“I’m grateful to Bryan Sanderson for all his hard work in his time as chair and wish him well for the future.
“I’d also like to welcome Nigel Cotgrove and Andrew Goodacre in their roles as commissioners.”
Baroness Philippa Stroud is a British think tanker and the co-founder of Forum. She is the chief executive of the Alliance for Responsible Citizenship and chair of the Social Metrics Commission. Prior to this, she was the chief executive of the Legatum Institute and co-founder and chief executive of the Centre for Social Justice.
She was created a life peer on 1 October 2015.
Nigel Cotgrove is a trustee director of the BT Pension Scheme and a member of the Prison Service Pay Review Body.
Cotgrove worked for the Communication Workers’ Union (CWU) for 31 years. He served as a national officer for over 20 years representing workers in the telecoms, ICT and financial services sectors. Prior to that, he worked as a CWU research officer.
BIRA (British Independent Retailers Association) chief executive Andrew Goodacre has devoted his career to strengthening Britain’s high streets and the communities they support.
Since taking over BIRA’s leadership in 2018, Goodacre has expanded membership by nearly a third, by ensuring the needs of independent retailers are heard by government decision makers.
He represents BIRA on the Department of Business Retail Sector Council and serves as a member of the British Retail Consortium’s policy board and the Welsh Retail Council.
Prior to leading BIRA, Goodacre spent many years in the hospitality industry, which helped to reinforce his belief of the importance of local high streets to the fabric of local communities and their contribution to the government’s levelling-up agenda.
x-hoppers, the leading AI-powered in-store communication platform, has announced new features to its connected store suite, designed to strengthen loss prevention, boost team productivity and automate key retail tasks, all in a single, unified system.
By combining hands-free headsets, AI-powered theft detection and real-time automation tools, x-hoppers helps retailers cut shrink, improve team coordination and deliver faster, safer in-store experiences. Built for the pace of frontline work, it replaces disconnected tools with one seamless solution, supporting associates and elevating the customer journey, from stockroom to checkout.
Retailers attending the Retail Technology Show (April 2-3, ExCeL London, Booth C40) will be the first to experience these innovations, already proven to reduce shrink by 60 per cent and detect up to 26 theft incidents per store daily, all before they escalate.
“Retail doesn’t slow down and neither can technology,” said Graham Dixon, chief technology officer, x-hoppers. “That’s why our team pushes continuous updates across AI, automation and usability. x-hoppers isn’t just a product, it’s a growing ecosystem designed to meet the changing pace of store life. Every feature we add is tested in real-world environments to ensure it works for retailers, not the other way around.”
Latest enhancements
The newest release reflects x-hoppers’ commitment to solving store-level pain points with practical, intelligent tools that scale.
1. AI-Powered Security & Theft Prevention
Enhanced AI Theft Detection with AIVA (AI Video Alerts): x-hoppers’ proprietary AI-powered security solution now builds on its proven success with upgraded gesture recognition technology, offering greater precision in detecting suspicious behaviour and identifying high-risk theft periods.
StaffSafe Integration: Theft-deterrent announcements help de-escalate incidents before they happen, while live alerts connect teams with remote intervention units for immediate response.
2. Workforce Optimisation
AI Assistant 2.0: Employees can now log in via voice authentication, receive real-time task recommendations and access multi-language training.
Intelligent Voice and Chat Agents: These digital agents bridge the gap between online and in-store operations, resolving customer queries, assigning tasks, and escalating alerts, all without manual input.
Dedicated Mobile App: The new channel offers greater flexibility, featuring push-to-talk, theft alerts and real-time notifications.
Customisable AI-Driven Smart Headsets: Designed for the dynamics of frontline work, now available in various styles for retail associates, security personnel and managers.
3. Task & Store Automation
MOOS Smart Shelf Integration: AI-driven restocking alerts, high-value item tracking and automated inventory replenishment, transforming stores into self-optimising environments.
Trello Integration: The new integration bridges task management and in-store execution by sending card assignments directly to the corresponding associate’s headset, turning digital workflows into immediate frontline action.
Proven at Scale
Since launching in April 2024, x-hoppers has already driven measurable results, with clients reporting:
60% reduction in shrink, detecting an average of 26 theft incidents per day before escalation.
35% increase in sales through faster, more personal customer service.
50% faster employee onboarding with real-time AI training and support.
3+ hours saved per employee per day through automation and hands-free communication.
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Jars of Nescafe Gold Instant coffee, part of food giant Nestle's portfolio, are seen at the company's headquarters in Vevey, Switzerland, February 21, 2024.
If your favourite coffee beans have vanished from the shelves, don't worry - they will return soon. The bad news is they will be up to 25 per cent more expensive.
Roasters such as Lavazza, Illy, Nestle and Douwe Egberts maker JDE Peet's are currently in talks with retailers about passing on costs from a near doubling of arabica coffee prices over the past year, according to eight industry sources.
Raw arabica prices have spiked due to four successive seasons of deficit as adverse weather makes it harder to grow enough of the delicate beans to meet consumer demand.
As roasters press for price hikes, grocery stores and supermarkets push back, postponing signing new supply deals to the point where some have run out of coffee stock.
In one such example Dutch supermarket chain Albert Heijn, the country's largest, ran out of coffee products like Douwe Egberts and Senseo.
The products returned to the shelves on 20 March, albeit at higher prices, a spokesperson for Albert Heijn said after the firm concluded talks with JDE Peet's, one of the world's top coffee roasters.
"JDE's purchase prices have increased significantly. We will absorb part of this price increase to keep the products affordable," the Albert Heijn spokesperson said.
L'or and Douwe Egberts coffee packets are seen at a Carrefour supermarket in Brussels, Belgium, May 22, 2020. REUTERS/Francois Lenoir/File Photo
JDE Peet's, which has warned of a profit decline this year due to surging coffee costs, said the stand-off with buyers in the Netherlands and Germany resulted in some of its products missing from the shelves. It added, however, that it has since concluded 90 per cent of its price negotiations globally.
Global prices for arabica, typically used in roast and ground blends, have gained more than 20 per cent this year after soaring 70 per cent last year as Brazil - producer of nearly half the world's arabica - suffered one of its worst droughts on record.
On average, the raw beans account for about 40 per cent of the wholesale cost of a bag of roast and ground coffee.
That means that if last year's raw bean price jump was passed through in full this year, it would equate to a 28 per cent price rise to the consumer, said Reg Watson, director of equity research at Dutch Bank ING.
Watson believes prices will rise 15 per cent-25 per cent and that in some markets consumers may feel the hike in one shot.
Rationing
Even steeper rises are taking place in countries whose currencies have weakened significantly against the dollar. These include Brazil, the world's second largest consumer of the beverage as well as the top grower.
According to documents sent to clients and seen by Reuters, 3 Coracoes, a large Brazilian roaster, raised roast and ground prices by 14.3 per cent on March 1, having previously hiked them by 11 per cent in January and 10 per cent in December.
3 Coracoes did not respond to requests for comment.
Brazilian coffee roasters association ABIC said price rises in the country are steep because in local currency terms, raw bean prices rose 170 per cent in Brazil last year.
In response, Brazilian shop shelf prices have surged 40 per cent, with more increases coming as early as this month, said ABIC.
"People are already rationing, changing their habits. If before they used to make a big thermos at home for the family, sometimes throwing what was left down the sink, now they cut the waste," ABIC president Pavel Cardoso told Reuters.
Data prepared for Reuters by market research firm Nielsen shows the volume of roast and ground coffee sold in North America and Europe, by far the world's biggest consuming regions, fell 3.8 per cent last year as prices rose 4.6 per cent.
With price rises this year expected to be far steeper, the decline in sales volumes should widen.
Folgers coffee maker J M Smucker, which sells to US retailers such as Walmart and Target, expects a decline in volumes in its fiscal year starting in May as it raises prices again, its chief financial officer Tucker Marshall said at a conference call earlier this month.
The firm, which also sells Dunkin and Cafe Bustelo coffee, already raised prices last June and October.
Living hand to mouth
Of equal concern for roasters is the fact that cash strapped consumers are pushing back against higher priced goods by bargain hunting or trading down to supermarket brands like Tesco's finest.
These brands, which the industry calls "private label", include many products beyond coffee and are produced in-house by supermarkets in order to cut on costs and provide consumers with cheaper alternatives.
Data prepared for Reuters by Chicago-based market research firm Circana shows that in terms of volumes sold, US private label coffee's share of the total market grew by 13 per cent between 2021 and 2024, from 20.51 per cent of the total market to 23.12 per cent.
Roasters are, as such, in a bind. They can absorb some cost increases and hope consumers keep buying, or they can raise their prices so that their profit margins don't fall.
Either way the result is a hit to overall profits that hasn't even spared coffee house chains such as Starbucks - far less exposed than the likes of JDE Peet's as raw beans account for less than 2 per cent of the cost of a cup of coffee in a cafe.
Roasters and traders are meanwhile buying as little coffee as possible as they struggle to pass on costs to supermarkets. An executive at a large storage sector firm said coffee depots close to US ports currently have half their normal volumes.
Financial stress has emerged as the top cause of poor wellbeing for retail workers in 2025, shows UK’s latest State of Financial Wellbeing Index.
The new report, published by the Financial Wellbeing Forum and supported by Wagestream and the Retail Trust, finds a staggering 92 per cent of retail workers think the cost of living crisis “will never end”- even higher than the UK average of 88 per cent.
Money was already the top concern at the beginning of the crisis, when the index was first launched in 2022, but the gap between money and any other wellbeing concerns has widened – by 59 per cent.
Employers have rushed to put additional financial support in place, with around 75 per cent of retailers offering new types of financial education since the Cost of Living Crisis began.
But the report delves into the complexities of retail workers’ financial situations, revealing that they often hold conflicting views about money – making it challenging for employers to provide effective support.
Rather than focusing on short-term reaction to the current cost of living crisis, the researchers say there is still time for employers to pre-emptively tackle the wider ‘Cost of Life’ from colleagues’ financial stress.
This shift would see retailers considering practical, flexible initiatives both for the long-term, like workplace savings schemes and financial coaching, and immediate relief such as debt helplines and discounts.
“Retail’s large workforce and the fact that wages are skewed to the lower end of the scale means that the cost of living crisis is more acutely felt in our sector,” said Chris Brook-Carter, CEO of the Retail Trust.
“While many of the employers we work with have been taking steps to address this, the report highlights what more they can do to support the long-term financial wellbeing of their employees and foster a healthier, happier and more productive workforce.”
Therese Procter, FWF chair, says, “This is the next big shift in workplace financial benefits, where retailers move from fire-fighting to future-planning. It’s about equipping employees with the financial skills and tools they need to not just survive but thrive long-term.
"This means tools to build healthy savings habits, manage debt effectively, and plan for the future.”
The report is being launched today at an exclusive industry event attended by leaders from major retailers like Tesco, Next, Aldi and Primark.
The FWF Summit will provide a forum for discussion and collaboration on how to best support the financial wellbeing of retail workers.
New rules about how and where foods high in fat, salt and sugar (HFSS) can be promoted and displayed in larger shops and online have been passed by the Senedd.
The regulations are designed to prevent impulse purchases and over-consumption and expected to help to tackle the growing problem of obesity in Wales.
The Food (Promotion and Presentation) (Wales) Regulations 2025, which largely mirror rules already in place in England, will:
restrict promotions that can encourage over-consumption, such as multi-buy offers and free refills of sugary drinks
restrict the presentation of foods high in fat, sugar and salt products at prime selling locations such as store entrances, checkouts and website homepages
apply to medium and large businesses with 50 or more employees
The Welsh government said, citing research, up to 83 per cent of purchases made on promotion are impulse buys, with almost half (43%) of food and drink products in prominent store locations promoting sugary foods and drinks.
“These regulations are a key part of our strategy to tackle Wales’ growing obesity problem,” Welsh health secretary Jeremy Miles said after the vote in the Senedd.
“We want to make it easier for people to make healthier choices and we’ll achieve this by improving the food environment around them. If we ensure healthier food and drinks are more available, accessible and visible to people in shops and stores, it will support our efforts to reduce obesity rates and improve public health.”
Miles has earlier said that the government will continue to support businesses and local authorities to implement and enforce the requirements introduced by these regulations.
The regulations will come into force in March next year following a 12-month implementation period.
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JET New North Road store in Ilford has become the go-to place for quality flowers
JET New North Road store in Ilford, London is expecting its flower sales to cross £85,000 this year from popular calendar days, including Mother’s Day, International Women’s Day and Valentine’s Day.
Tulips, roses and mixed bunches are among the bouquets expected to sell well this Mother’s Day weekend, with predicted sales of £20-25,000.
Valentine’s Day remains the most popular flower-buying event, with sales of £35,000, while the increasingly popular International Women’s Day celebration recently led to sales of £25,000 for the family-run business.
JET New North Road in Ilford
“We’ve seen our flower sales skyrocket over the years – helped along by calendar days like these,” Kayur Patel, business manager at JET New North Road, said.
“Flowers bring so much joy, and we’re proud to be a part of helping customers bring that joy to their loved ones with a beautiful bouquet!”
Offering high-quality flowers from Amsterdam and Kenya, the Ilford-based service station has become the go-to place for quality flowers in the community - with more than 1,000 customers expected to buy Mother’s Day flowers this weekend.