Spring budget 2024 is a perfect opportunity to introduce measures to rein in rising costs in terms of business rates, employment costs, cost of providing access to cash, energy bills, and anti-crime grants, echo the collective voices from retailers and wholesalers.
Chancellor Jeremy Hunt will deliver the 2024 Spring Budget in the House of Commons on March 6. The economic backdrop against which the Spring Budget will be taking place is one of stagnant growth, diminished living standards and above target inflation.
Against this backdrop, Hunt is under growing pressure from businesses and industry leaders to deliver tax cuts and business-boosting policies. It presents a critical opportunity for the Chancellor to address the pressing concerns of retailers, small businesses, and wholesalers and it is highly speculated that that the Chancellor will leverage the timing by announcing voter-pleasing tax cuts and reforms.
Convenience stores in particular have battled through difficult times in the last few years, first during the pandemic, then the huge surge in energy costs, supply chain chaos, and most recently the hikes in inflation that have resulted in both cost of living and cost of trading crisis. ACS chief executive James Lowman states that many stores are trading close to the edge of viability and need the right conditions to invest and evolve.
Taxes and Cuts
Retailers are unanimous in their view that the level of the tax raised by business rates must come down.
Businesses are expected to face higher business rates from April with the start of the new tax year. Business rates in England remained frozen as part of last year's Autumn Statement, with 75 per cent relief still in place. In Wales, business rates are set to increase for pubs, shops, and restaurants, with 75 per cent relief reducing to 40 per cent.
The Association of Convenience Stores (ACS) is calling on the Chancellor to extend these reliefs further ahead.
In its submission to the Treasury, ACS has highlighted the importance of support provided through business rates reliefs in recent years to thousands of stores – particularly the retail, hospitality and leisure reliefs that are set to stay in place through 2024-25.
ACS has urged the Chancellor to extend these reliefs further ahead, giving businesses more certainty about their costs in the medium term.
The British Independent Retailers Association (Bira) has also called upon Hunt to address the issues facing the UK's high street when he speaks in parliament on March 6.
Bira stresses the importance of making the current retail discount permanent at 75 per cent for businesses with a rates payable value of up to £110,000 per annum. This measure, coupled with a frozen rates multiplier, can create a stable business environment and foster an atmosphere conducive to investment.
(Photo by Ian Forsyth/Getty Images)
Bira is calling for the implementation of policies aimed at enhancing consumer confidence and spending. Recognising the symbiotic relationship between consumers and retailers, Bira believes that these measures will create a positive economic environment, driving growth and stability within the retail sector.
British Retail Consortium (BRC) strongly believes that there should not be any increase in business rates and the system needs “fundamental reform”.
“In the absence of measures to address this, there is one thing you can do to at least soften the blow of the uplift to the standard multiplier this April. By readjusting the figure by which rates will increase to the CPI forecast for this April, you can provide the industry with some breathing space.
“This uplift would also be more reflective of economic conditions at the time the increase comes in, rather than seven months previously,” BRC’s submission to HM Treasury, seen by Asian Trader, states.
Another change that the businesses think could boost the UK economy would be increasing the VAT threshold. This hasn’t changed since April 2017, making it possible for an increase is being considered.
With the current VAT threshold set at £85,000, many smaller businesses attempt to keep their business turnover below this to avoid registering for VAT – potentially missing out on new business growth opportunities. If the VAT threshold was raised, small businesses would have more opportunities to grow without the need to pay VAT.
The industry body has also been calling for bringing back tax-free shopping.
Bira highlights the necessity of reinstating tax-free shopping to stimulate retail activity, particularly in tourist destinations across the country. This move is expected to foster increased spending, catering to the rising number of tourists and promoting economic resilience within the retail sector.
Support and Relief
Rising energy bills is another major reason to worry.
Given the recent fall in energy prices, Bira is calling for immediate action to liberate businesses from expensive energy contracts, saying this proactive step will alleviate financial burdens on retailers, enabling them to redirect resources toward growth and sustainability.
Urging the government to address the issues critical in ensuring the continued growth and prosperity of the retail sector, Goodacre, CEO of Bira, said, that the sector’s wishes represent a collective vision for a vibrant and flourishing retail landscape.
“We believe that by addressing these crucial issues in the Spring Budget, the government can lay the groundwork for a prosperous future for independent retailers and the UK economy as a whole."
Currently, eligible businesses are able to access the Energy Bill Discount Scheme to receive a discount on wholesale prices of gas and electricity, but this scheme is expected to end on March 31. Trade association Energy UK has also called on the chancellor to address key energy issues affecting the nation – suggesting cutting taxes for businesses investing in low-carbon technology.
It is also calling for the Spring Budget to address more support options for those struggling with energy debt.
Rise in National Living Wages is another development that is expected to spike the business costs, leaving small retailers with no choice but to cut down on staff numbers. ACS’ submission warns of the challenges of persistent above inflation rises in National Living Wage rates and the impact that they are already having on businesses.
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Retailers are already taking difficult decisions to reduce the overall number of paid staff hours in their stores, reducing profit margins, and ultimately reassessing the viability of the business. The future trajectory of the National Living Wage is currently uncertain as the Low Commission achieved its target this year of reaching two thirds of median earnings, with no further targets in place at present.
ACS has called on the Chancellor to maintain the two-thirds target for the foreseeable future, with the option to pause any individual rise to combat wage increases.
Raising this issue, Bira states that by April, the National Minimum Wage will have risen by almost 20 per cent in the past two years. Bira advocates for a proportional 20 per cent increase in the employer's national insurance allowance.
“This adjustment is crucial to providing essential support to businesses, helping them manage costs and maintain a balanced operational framework,” it states in its recently released Spring Wish List.
Industry body Federation of Small Businesses (FSB) has reportedly urged the Chancellor to use the Spring Budget to increase the Employment Allowance from £5,000 to £6,500. It said that doing so would enable a small employer to hire four employees on the new National Living Wage of £11.44 before having to pay the 13.8 per cent jobs tax.
This would help make it more viable for firms to maintain and extend jobs and hours, including to those currently economically inactive and others out of work, according to the business group.
The move would also help support businesses to afford the increases to the National Living Wage in April, the FSB reportedly said.
The business group says that if employers' National Insurance Contributions stay the same from April 2024, the current £5,000 will only cover three full time employees instead of the four it was originally designed to cover at the NLW of £11.44 an hour.
Another key area that retailers are looking for action on in this year’s Budget is access to cash.
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For years, the options for consumers looking to take out money have been declining, with thousands of bank branches abandoning high streets and convenience stores often the only place locally where an ATM is available, states ACS.
The fees that are paid by LINK on behalf of banks to run ATMs (interchange fees) have also been falling in an attempt to reduce the costs of running the network, with the consequence being retailers either removing their free-to-use ATM or switching it to a charging model.
Highlighting this issue, ACS is urging the Chancellor to conduct an urgent review of interchange fees to ensure that they are fit for purpose and can sustain a network of ATMs that provides access to cash to every community across the UK.
ACS has also highlighted an urgent need to address the rising cost of accepting card payments.
Echoing the concern of card fee, UK’s leading retailer body BRC has also asked Hunt to hold a full review to examine whether interchange fees are fit for purpose in the UK payments landscape.
Amid inflation and lowered demand, retailers are also battling with record levels of crime rate. To save their businesses owing to insufficient police response, they are resorting to CCTV footage, and other facial recognition technology.
Expressing the alarm over the 20-year-high shoplifting rate, the Federation of Independent Retailers (the Fed) has been calling for government grants of £1,500 to help independent retailers beef up their security systems that will not only help deter crimes from being committed but will also reduce the strain on local police forces.
Wholesalers’ Wish list
It is not only local retailers but wholesalers are also getting impacted heavily by rising crime.
Highlighting this problem and acknowledging it as a “burning issue”, wholesalers body Federation of Wholesale Distributors (FWD) is calling for immediate actions to safeguard businesses and their staff.
Goods worth up to £5,000 are routinely stolen from customers in cash and carry car parks and then sold on the unrestricted black market. Earlier this year, one member suffered a loss of over £500,000 in one robbery alone. Wholesalers are targeted by criminals, primarily to access tobacco to sell on the black market, with regular incidents against wholesalers and retail customers getting reported in both depots and shops.
As responsible distributors of alcohol and tobacco products, FWD members collect millions of pounds in duty on behalf of the Treasury.
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“Our principle ask is for there to be better police prioritisation of theft and robbery from customers at cash and carry premises, and crimes/attempts where violence or threat of violence is used against staff or customers. The victims of car park theft are often the small independent retailers, not large wholesalers so the impact of the financial loss affects their ability to trade profitably and provide a service for their communities,” states FWD’s submission to Treasury, seen by Asian Trader.
FWD adds that it would welcome the establishment of a standalone offence for assaulting or abusing a wholesale worker – as exists in Scotland, coupled with stricter penalties for offenders. Funding for law enforcement measures in this area must also continue.
Alcohol and tobacco fraud is costing legitimate wholesale business but also the Exchequer. Investment in this area will ultimately lead to savings for the government and help deal with serious organised crime.
Wholesalers also want a strong funding stream available for tackling alcohol fraud in the Spring Budget, saying that illegal trade in both alcohol and tobacco represents the biggest threat to the profitability of law-abiding wholesalers in the food and drink sector. Duty-avoided beers, wine and spirits cost the Exchequer £1.5billion in lost revenue in 2019-20 as criminal gangs have taken trade away from legitimate wholesalers. Recent government statistics have shown that the amount of beer sold illegally now represents 9 per cent of the total UK market.
In particular, investment in a name look-up function for Alcohol Wholesaler Registration Scheme (AWRS) will be vital in stamping out remaining fraudulent activity.
“This has already been implemented in the Isle of Man, where it has been very effective. HM Treasury should consider its introduction as part of the Alcohol Duty Review,” states FWD’s submission.
Wholesalers are also concerned that an increase in duty rates on alcohol and tobacco products will further promote the illicit trade by growing the price differential between legal and illicit products. The Exchequer currently loses £1bn to the illicit alcohol market and £1.5bn annually to the illicit tobacco market.
FWD is urging the government to consider the implications of increased duty rates for the illicit market. It is calling on the government to freeze duty rates on alcohol and tobacco products and focuses its resources on enforcement activity to remove criminals from trading in illicit and non-duty-paid goods.
Most wholesalers are currently grappling with a series of challenges posed by the Windsor Framework.
“While we support and welcome the Framework, particularly the aim of the dual-lane system to simplify trade, it remains complex and will necessitate time for full integration. This adds a degree of complexity as businesses navigate the new Framework. The introduction of "not for EU" labels for goods remaining in Northern Ireland may also increase costs for suppliers, farmers, or consumers.
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“To help alleviate pressures on our members, we ask that the UK government offer resources and support to businesses to ensure they are fully compliant with the new trade rules. This can include assistance with customs procedures, documentation, and trade compliance best practices. We also ask that the government's intention to introduce a UK-wide labeling requirement on 1 October 2024 goes ahead,” says FWD.
Wholesalers are also asking the government to continue the reimbursement scheme for the tax tariff, to allow wholesalers and traders to reclaim EU duty paid on goods that can be shown not to have entered the EU.
Wholesalers are also calling to cut fuel duty by 15p per litre to bring the UK in line with Germany, France, The Netherlands, Ireland and others across Europe. The cut will bring some relief to this sector, considering the fact that wholesalers collectively operate over 7,000 delivery vehicles which make over 200,000 deliveries every week to small businesses in every postcode of the UK.
Business rates are on the minds of wholesalers too.
Wholesalers want a freeze on the multiplier in 2024-25. In the longer term, the current system, which mandates annual inflationary increases to the multiplier regardless of economic conditions or business performance, should be abolished. Instead, the burden on all parties can be lightened by reducing the multiplier to its original rate of 34.8p.
“This would improve a complex and regressive tax and create a more fertile environment for wholesale investment in communities across the UK, from improvements to existing premises to the opening of warehouses and distribution centres, strengthening the UK’s supply chain and resilience to shocks,” states FWD.
Hoping for the best
As FWD CEO James Bielby told Asian Trader, the government is still finalising what will be included in the budget, and as of yet there have not been any leaks or hints. However, given that we are in an election year, we expect the government to use their fiscal headroom and introduce further tax cuts and a freeze to the business rates multiplier.
Expectations are high from the Chancellor to introduce tax cuts and reforms that resonate with voters. As the final chance before the general elections, the Spring Budget holds significant implications for the future trajectory of the UK economy and the livelihoods of businesses- big or small.
Bira wants the government to sow the seeds for a robust and thriving retail landscape.
“Independent retailers are the lifeblood of our economy, and we believe that addressing key issues in the Spring Budget will not only support businesses but also contribute to the overall economic well-being of the nation."
With the general elections in near sight and this Budget may be the final chance for the government to lay out tax and spending plans, there are good chances that Chancellor could be tempted to pull a rabbit out of the hat to woo voters.
PayPoint and Fuel Bank Foundation are working together to deliver fuel vouchers to support those most in need.
Each year in the UK, many households who prepay for their energy lose access to heat, light and power because they can’t afford to top-up their meter. The Fuel Bank Foundation is the only national charity who gift energy top-up vouchers for prepayment meters to help people and families living at the sharp end of fuel poverty.
Those who receive Fuel Bank energy vouchers can redeem their pre-paid top-up vouchers for energy meters in any PayPoint store, to get their heat, light and power back on as quickly as possible. Therefore, it is so important that these emergency energy vouchers are applied directly and immediately to the customers energy key or card, so they receive the necessary support. They should not be exchanged for cash, as this does not address the essential need of restoring warmth, light, and power to their homes.
Fuel Bank Foundation has supported more than 1.9 million people since launching in 2015. With energy costs showing no signs of coming down and following the Government announcement last year that only those claiming pension credit or other means-tested benefits will receive the Winter Fuel Payment, the charity anticipates that demand for support this year will be greater than ever.
Whilst the fuel voucher addresses the immediate need of keeping the lights and heating on, Fuel Bank Foundation also provide person-centred advice that empowers the people they support to address the issues that are making things difficult for them.
“Over the next few months, we estimate that more than a quarter of a million people will turn to Fuel Bank Foundation for emergency help because they can’t afford to top-up their energy meter or fill their heating oil tank, coal bunker or log store," said Matthew Cole, CEO of Fuel Bank Foundation. "Sadly, many of them will be young families with children at home or vulnerable.
“Without our help, they will be forced to live in cold, damp homes, with no energy for heating, lighting, cooking or cleaning. Living in a cold home can have a devastating impact on the physical health and mental wellbeing of both the young and old. Many children, for example, are forced to go to school tired, hungry and in dirty uniforms, and are condemned to a lifetime of poverty.
“There are around six million households in the UK in fuel poverty. It’s sorrowful to think that so many people face disconnection simply because they cannot afford energy. The consequences are profound: children unable to bathe in warm water, parents skipping meals to pay for energy, and elderly people living in homes that exacerbate health conditions. That is why it is so important that we get help to people as quickly and as easily as possible.”
Jo Toolan, Managing Director of Payments at PayPoint said: "Supporting Fuel Bank Foundation has never been more important to guarantee effective distribution of the scheme and ensuring it is able to support as many people as possible.
“Through our extensive network, we're ensuring that energy support is accessible when and where it's needed most. This reinforces our commitment to ensuring retailers serve as a vital support pillar for communities across the UK, whilst also offering additional sources of revenue generation for our store owners.”
"With over 30,000 locations across the UK, more than 99 per cent of Brits live within one mile of a PayPoint retailer partner. The stores offer convenience and flexibility for consumers, including those topping up energy meters, thanks to their accessibility and early-until-late opening hours. This is particularly important for households on prepayment meters during the colder months, as they need to top up meters outside of standard working hours.
"The provision of emergency fuel voucher redemption is so important, and demonstrative of the key role PayPoint retailer partners play in their local communities, ensuring that vulnerable households receive fast, efficient, and secure access to essential fuel support during challenging times."
JTI has announced the appointment of Stephane Berset as UK General Manager.
Stephane will head up the UK division and has taken over the position from Tom Osborne. Having been with the business for 24 years, Stephane has developed vast experience across multiple functions and continents.
He joined JTI in 2001 and has extensive knowledge of the company having worked in various JTI marketing and commercial roles worldwide in Hong Kong, Switzerland, Turkey, Austria, Greece, Italy, Czechia and the United Kingdom.
His previous role was as General Manager for JTI Czech Republic, Hungary & Slovakia, from 2021 to 2024. Before that, Stephane held the position of Marketing Vice President at JTI UK from 2017 to 2021.
I’m pleased to re-join the exceptional JTI UK team after my time in Europe," said Berset. "My priorities are to maintain JTI’s leading market share in the UK, grow our presence in Reduced Risk Products and adapt our business to any new regulation in the Tobacco and Vapes Bill. The measures contained within the Bill pose significant challenges for both JTI UK and the retail sector, and it will give the already rampant illicit trade yet another boost.
"JTI UK remains committed to working with and supporting our retail partners to ensure that together we can continue to thrive, meet the evolving needs of our UK consumers and stamp out illegal activity.
"At this time, it is more important than ever for the voice of the local retailer to be heard. We encourage retailers to continue to speak with trade bodies and contact local MPs to share their views on the challenges and negative impacts of this legislation.”
Tom Osborne has moved to a new role as Regional President North Asia at JTI and is now based in Japan.
Authorities have seized more than £30,000 worth of suspected counterfeit and unfit-for-sale vapes and cigarettes from a shop in Rotherham last week following a joint operation by South Yorkshire Police and trading standards officers.
As informed by South Yorkshire Police on Wednesday (19), the raid on Feb 13 was launched in response to intelligence from residents and local businesses, who had raised concerns about anti-social behaviour linked to the store.
The store has not been identified by the authorities.
During the inspection, officers uncovered £28,000 worth of counterfeit vapes, vape liquids, and cartridges, along with over 150 packs of illegal cigarettes valued at approximately £1,400. The operation forms part of an ongoing crackdown on the sale of illicit tobacco and vape products in the region.
Rotherham South NPT Inspector Darren Birley said, “Not only do these vapes undercut legitimate businesses, but they also pose a serious risk to people’s health. It isn’t uncommon for these counterfeit products to find their way into the hands of children.
“This is a great piece of work which continues to highlight how important our ongoing work with Rotherham Council is to ensure the safety of our local communities."
Rotherham Council’s Assistant Director of Community Safety and Street Scene, Sam Barstow said, "We are committed to keeping people safe from harm across the borough. This operation is another example of the close partnership working between Rotherham Council and South Yorkshire Police.
"Joint operations of this nature to tackle illegal tobacco and vape products have resulted in over £639,000 worth of illicit items being removed from sale.”
Earlier this month, almost 10,000 counterfeit and smuggled cigarettes and other tobacco and nicotine-based products have been seized from multiple stores in Oxfordshire.
As reported by Oxfordshire County Council, the raids, carried out on Jan 21, were part of Operation CeCe, a national initiative to tackle the sale and supply of illegal tobacco products.
Premises involved included off-licences, convenience stores, food retailers and barbers in Banbury, Kidlington and Oxford, the council stated.
The operation resulted in the seizure of 9,340 illegal cigarettes, 700g of counterfeit hand rolling tobacco, 180 unit packs of non-compliant nicotine pouches and 42 disposable electronic cigarettes, or vapes, with a capacity of nicotine containing liquid nine times the maximum allowed.
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bp launches first dedicated EV charging, convenience hub
Marking a major shift in its retail strategy, bp has launched its first dedicated EV charging and convenience hub at Cromwell Road on the A4 in Hammersmith, London.
As announced by bp today (20), the site has been completely transformed, with fuel removed and five ultra-fast BP Pulse 300kW chargers installed, each capable of charging two vehicles simultaneously under newly designed canopies.
Inside, a redesigned convenience store features an upgraded Wild Bean Café and an expanded M&S Food range, tailored to meet the needs of EV drivers and customers on the go.
This combined food, drink and convenience offer reflects the increase in drivers’ expectations of services they want to access while their car is charging.
The instore and outside design, with its contemporary new look, enhances the customer experience by optimising the layout with an open and inviting environment and product offerings, targeting customers who want food-for-now, states bp.
Richard Bartlett, SVP for bp pulse and mobility & convenience, Europe at bp, said, “The launch of our Cromwell Road EV convenience hub is a significant milestone in how we are evolving to meet the needs of a new generation of EV drivers in the capital and beyond.
“This new format site is not just about providing fast, reliable charging where drivers need it but also delivering an outstanding retail experience, in a strategic location connecting central London with Heathrow and the west of England.
“Whether you’re looking for EV charging, traditional fuel, or just a great place to rest and recharge, bp is ready to become first choice for customers on the roadside.”
This all-electric charging hub at bp Cromwell Road is part of the company’s broader strategy to evolve its mobility and convenience network across the UK meeting customers’ needs wherever they are on the energy transition.
More than 50 per cent of bp’s customers in the UK visit its retail sites purely to shop.
As bp delivers the next stage of its convenience retail offer, it will test, adapt and learn from live sites and customer feedback to ensure it is continuing to give customers what they want, when and where they want it.
The opening of Cromwell Road adds the fifth charging hub to bp pulse’s west London charging corridor along the A4 to Heathrow. bp pulse's existing network now includes almost 3,500 rapid and ultra-fast charge points, including at over 225 bp retail sites.
bp has been transforming food on the forecourt to meet evolving customer needs. Last year, it brought in Hannah Munns as UK convenience trading director.
With over two decades of experience with retailers such as M&S, Sainsburys, Morrisons and ASDA, Munns came with an extensive knowledge and a passion for food to bp’s UK retail business.
Nan from Del Monte: Honoring Britain’s Baking Traditions
Canned fruit brand Del Monte has crowned Pauline Crosby, a 74-year-old grandmother from Norfolk, as the first-ever “Nan from Del Monte.” This campaign revives the iconic “Man from Del Monte” concept with a fresh, modern approach aimed at celebrating and preserving Britain’s baking traditions.
Pauline, a former military policewoman, was selected following a nationwide competition and public vote to identify a figurehead who embodies the spirit of intergenerational cooking and baking. Nominated by her granddaughter, Poppie, Pauline was praised for her role in creating lasting family memories through her recipes. She is also a proud member of the Women’s Institute, a testament to her commitment to the culinary community.
The “Nan from Del Monte” campaign was born from consumer research conducted by Del Monte, revealing that:
39% of Brits view their grandmothers as key culinary influences.
41% recall their fondest baking memories with a grandparent.
74% worry about the loss of family recipes.
Pauline will serve as an ambassador for traditional baking, sharing her treasured recipes and endorsing new Del Monte creations. Her innovative trifle recipe, featuring Del Monte mandarin slices, will be highlighted on the brand’s website, providing inspiration for families to reconnect in the kitchen. Pauline will also receive a year’s supply of Del Monte products and a NutriBullet blender.
“To win the title of ‘Nan from Del Monte’ is such a privilege,” said Crosby. “I think many of us remember the ‘Man from Del Monte’ adverts, which still make me smile. Now, the ‘Nan from Del Monte’ says yes! Baking has always been at the heart of my family, and I feel so proud to know that my recipes and traditions are being celebrated in this way by such an iconic brand. It’s a joy to see the next generation enjoy the dishes I’ve passed down, and I hope this recognition inspires others to keep these precious family traditions alive.”
Thierry Montange, Marketing Director for Europe and Africa at Del Monte, added: “We are thrilled to announce Pauline as our first-ever ‘Nan from Del Monte.’ This campaign was designed to reignite the nation’s passion for traditional baking and ensure cherished family recipes are preserved for future generations. Pauline truly embodies the spirit of this initiative, and her story reminds us of the invaluable role grandparents play in shaping our culinary culture. We hope her win inspires families everywhere to revive their baking heritage and continue creating lasting memories together.”