Business groups demand more targeted support as ‘lockdown by stealth’ disrupts retail
A pedestrian wearing a face covering to combat the spread of Covid-19, walks past the Christmas-themed window display of a clothes shop on Oxford Street in central London on December 15, 2021. (Photo by TOLGA AKMEN/AFP via Getty Images)
As the chief medical officer advised the public to ‘de-prioritise social contacts’ in response to the spread of the Omicron coronavirus variant, business groups have warned about the enormous impact of the new regulations on businesses, particularly in the retail and hospitality sector.
Baroness Ruby McGregor-Smith, president of the British Chambers of Commerce, said the Treasury’s silence in the current episode is ‘baffling’.
“Until now the Treasury has stepped up at every stage of this crisis to help offset restrictions that limited business' ability to trade fully, which is what makes its complete absence at this crucial moment all the more baffling,” she said.
“Businesses have heard nothing from the Treasury since this new round of Covid interventions arrived over a week ago. Not even a rationale has been provided for why it believes no new support is required. They deserve better.”
With the UK recording its highest ever number of Covid cases in a single day, and this being set to rise further in the coming days and weeks, McGregor-Smith noted that businesses now face “the two-punch combination” of serious issues with staff absence and plummeting consumer confidence.
“Many of these firms, who have survived nearly two years of challenging trading conditions, are now seeing their vital festive income melt away in front of their eyes,” she said.
“A great number of sectors have been impacted by these restrictions already and the number of firms at risk is growing every day. The Treasury knows what can be done, we have already written with a suite of policy measures they can put in place right now to alleviate this crisis.”
Bira chief executive Andrew Goodacre said the independent retailers are currently feeling a “sense of déjà vu” as another important December is being disrupted by Covid.
“After good sales in October and November, it is so disappointing to see retail activity curtailed in December with the announcement of new regulations to deal with the spread of Omicron,” he said. “The current wave of announcements with new regulations throughout the UK makes the current situation feel like lockdown by stealth.”
Whilst shops are not closed, Goodcare said the restrictions have a negative impact on consumer confidence and sentiment and this is evident in the reduced footfall being reported throughout the UK.
Noting that businesses need to be able to plan ahead with a degree of certainty, he urged the government to provide a clear statement regarding the support that will be made available to businesses, consistently reviewed to target the support to those businesses suffering a drop in demand/ sales.
His other asks include:
Implementation of the Business Rates Relief Fund before Christmas so local authorities can help impacted businesses as soon as possible
Review the recent budget by reducing 2022/23 business rates down to the current scheme (i.e. 50% reduction increased to 75% reduction)
Reintroduce free testing kits for businesses as more individuals are expected to take daily tests
Explore options for utilising existing resources for supporting the most impacted businesses in the short-term
Provide further flexibility of the repayment of CBILs and Bounce Back Loans to those businesses suffering significant financial hardship but not classed as in distress
Federation of Small Businesses (FSB) added that it’s not only Plan B restrictions that small firms are having to grapple with at the moment.
“Surging operating costs, labour shortages and supply chain disruption are adding to the nightmare before Christmas being experienced by millions of small business owners,” FSB national chair Mike Cherry said, referring to the new Office for National Statistics figures which show 14.3% growth in the headline rate of input prices in the year to November, and a 5.1% rise in the consumer prices index over the same period.
He added that the imposition of Plan B, in this backdrop, meant a new set of rules for small firms to get across, and a further hit to already suppressed consumer demand for festivities, in an environment where high prices are already eroding returns.
“Despite that fact, business support measures have not been adjusted to reflect new realities,” he said. “Many small businesses – especially those in the hospitality sector – which were thriving at the start of last year are now struggling to make ends meet because of a coalescing of factors beyond their control. This supposedly pro-enterprise government needs to step up.”
Cherry asked the government to reinstate the Covid sick pay rebate so smaller firms can recover the cost of supporting those who need to isolate and relaunch the workplace testing initiative – enabling test and release in scenarios where staff are pinged at work.
He also asked to increase the current 66% business rates discount for hardest-hit firms to 100% to directly assist firms with the spiralling costs of doing business.
“Coupling that adjustment with an increase in the targeted Employment Allowance to £5,000 would make a real difference. Policymakers also need to accelerate delivery of the £1.5bn business rates relief fund. It was launched many months ago, but is yet to pay out a penny,” he said.
JTI has announced the appointment of Stephane Berset as UK General Manager.
Stephane will head up the UK division and has taken over the position from Tom Osborne. Having been with the business for 24 years, Stephane has developed vast experience across multiple functions and continents.
He joined JTI in 2001 and has extensive knowledge of the company having worked in various JTI marketing and commercial roles worldwide in Hong Kong, Switzerland, Turkey, Austria, Greece, Italy, Czechia and the United Kingdom.
His previous role was as General Manager for JTI Czech Republic, Hungary & Slovakia, from 2021 to 2024. Before that, Stephane held the position of Marketing Vice President at JTI UK from 2017 to 2021.
I’m pleased to re-join the exceptional JTI UK team after my time in Europe," said Berset. "My priorities are to maintain JTI’s leading market share in the UK, grow our presence in Reduced Risk Products and adapt our business to any new regulation in the Tobacco and Vapes Bill. The measures contained within the Bill pose significant challenges for both JTI UK and the retail sector, and it will give the already rampant illicit trade yet another boost.
"JTI UK remains committed to working with and supporting our retail partners to ensure that together we can continue to thrive, meet the evolving needs of our UK consumers and stamp out illegal activity.
"At this time, it is more important than ever for the voice of the local retailer to be heard. We encourage retailers to continue to speak with trade bodies and contact local MPs to share their views on the challenges and negative impacts of this legislation.”
Tom Osborne has moved to a new role as Regional President North Asia at JTI and is now based in Japan.
Authorities have seized more than £30,000 worth of suspected counterfeit and unfit-for-sale vapes and cigarettes from a shop in Rotherham last week following a joint operation by South Yorkshire Police and trading standards officers.
As informed by South Yorkshire Police on Wednesday (19), the raid on Feb 13 was launched in response to intelligence from residents and local businesses, who had raised concerns about anti-social behaviour linked to the store.
The store has not been identified by the authorities.
During the inspection, officers uncovered £28,000 worth of counterfeit vapes, vape liquids, and cartridges, along with over 150 packs of illegal cigarettes valued at approximately £1,400. The operation forms part of an ongoing crackdown on the sale of illicit tobacco and vape products in the region.
Rotherham South NPT Inspector Darren Birley said, “Not only do these vapes undercut legitimate businesses, but they also pose a serious risk to people’s health. It isn’t uncommon for these counterfeit products to find their way into the hands of children.
“This is a great piece of work which continues to highlight how important our ongoing work with Rotherham Council is to ensure the safety of our local communities."
Rotherham Council’s Assistant Director of Community Safety and Street Scene, Sam Barstow said, "We are committed to keeping people safe from harm across the borough. This operation is another example of the close partnership working between Rotherham Council and South Yorkshire Police.
"Joint operations of this nature to tackle illegal tobacco and vape products have resulted in over £639,000 worth of illicit items being removed from sale.”
Earlier this month, almost 10,000 counterfeit and smuggled cigarettes and other tobacco and nicotine-based products have been seized from multiple stores in Oxfordshire.
As reported by Oxfordshire County Council, the raids, carried out on Jan 21, were part of Operation CeCe, a national initiative to tackle the sale and supply of illegal tobacco products.
Premises involved included off-licences, convenience stores, food retailers and barbers in Banbury, Kidlington and Oxford, the council stated.
The operation resulted in the seizure of 9,340 illegal cigarettes, 700g of counterfeit hand rolling tobacco, 180 unit packs of non-compliant nicotine pouches and 42 disposable electronic cigarettes, or vapes, with a capacity of nicotine containing liquid nine times the maximum allowed.
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bp launches first dedicated EV charging, convenience hub
Marking a major shift in its retail strategy, bp has launched its first dedicated EV charging and convenience hub at Cromwell Road on the A4 in Hammersmith, London.
As announced by bp today (20), the site has been completely transformed, with fuel removed and five ultra-fast BP Pulse 300kW chargers installed, each capable of charging two vehicles simultaneously under newly designed canopies.
Inside, a redesigned convenience store features an upgraded Wild Bean Café and an expanded M&S Food range, tailored to meet the needs of EV drivers and customers on the go.
This combined food, drink and convenience offer reflects the increase in drivers’ expectations of services they want to access while their car is charging.
The instore and outside design, with its contemporary new look, enhances the customer experience by optimising the layout with an open and inviting environment and product offerings, targeting customers who want food-for-now, states bp.
Richard Bartlett, SVP for bp pulse and mobility & convenience, Europe at bp, said, “The launch of our Cromwell Road EV convenience hub is a significant milestone in how we are evolving to meet the needs of a new generation of EV drivers in the capital and beyond.
“This new format site is not just about providing fast, reliable charging where drivers need it but also delivering an outstanding retail experience, in a strategic location connecting central London with Heathrow and the west of England.
“Whether you’re looking for EV charging, traditional fuel, or just a great place to rest and recharge, bp is ready to become first choice for customers on the roadside.”
This all-electric charging hub at bp Cromwell Road is part of the company’s broader strategy to evolve its mobility and convenience network across the UK meeting customers’ needs wherever they are on the energy transition.
More than 50 per cent of bp’s customers in the UK visit its retail sites purely to shop.
As bp delivers the next stage of its convenience retail offer, it will test, adapt and learn from live sites and customer feedback to ensure it is continuing to give customers what they want, when and where they want it.
The opening of Cromwell Road adds the fifth charging hub to bp pulse’s west London charging corridor along the A4 to Heathrow. bp pulse's existing network now includes almost 3,500 rapid and ultra-fast charge points, including at over 225 bp retail sites.
bp has been transforming food on the forecourt to meet evolving customer needs. Last year, it brought in Hannah Munns as UK convenience trading director.
With over two decades of experience with retailers such as M&S, Sainsburys, Morrisons and ASDA, Munns came with an extensive knowledge and a passion for food to bp’s UK retail business.
Nan from Del Monte: Honoring Britain’s Baking Traditions
Canned fruit brand Del Monte has crowned Pauline Crosby, a 74-year-old grandmother from Norfolk, as the first-ever “Nan from Del Monte.” This campaign revives the iconic “Man from Del Monte” concept with a fresh, modern approach aimed at celebrating and preserving Britain’s baking traditions.
Pauline, a former military policewoman, was selected following a nationwide competition and public vote to identify a figurehead who embodies the spirit of intergenerational cooking and baking. Nominated by her granddaughter, Poppie, Pauline was praised for her role in creating lasting family memories through her recipes. She is also a proud member of the Women’s Institute, a testament to her commitment to the culinary community.
The “Nan from Del Monte” campaign was born from consumer research conducted by Del Monte, revealing that:
39% of Brits view their grandmothers as key culinary influences.
41% recall their fondest baking memories with a grandparent.
74% worry about the loss of family recipes.
Pauline will serve as an ambassador for traditional baking, sharing her treasured recipes and endorsing new Del Monte creations. Her innovative trifle recipe, featuring Del Monte mandarin slices, will be highlighted on the brand’s website, providing inspiration for families to reconnect in the kitchen. Pauline will also receive a year’s supply of Del Monte products and a NutriBullet blender.
“To win the title of ‘Nan from Del Monte’ is such a privilege,” said Crosby. “I think many of us remember the ‘Man from Del Monte’ adverts, which still make me smile. Now, the ‘Nan from Del Monte’ says yes! Baking has always been at the heart of my family, and I feel so proud to know that my recipes and traditions are being celebrated in this way by such an iconic brand. It’s a joy to see the next generation enjoy the dishes I’ve passed down, and I hope this recognition inspires others to keep these precious family traditions alive.”
Thierry Montange, Marketing Director for Europe and Africa at Del Monte, added: “We are thrilled to announce Pauline as our first-ever ‘Nan from Del Monte.’ This campaign was designed to reignite the nation’s passion for traditional baking and ensure cherished family recipes are preserved for future generations. Pauline truly embodies the spirit of this initiative, and her story reminds us of the invaluable role grandparents play in shaping our culinary culture. We hope her win inspires families everywhere to revive their baking heritage and continue creating lasting memories together.”
Simon Kerry Appointed MD of Molson Coors Western Europe
Simon Kerry has been appointed Managing Director of Molson Coors Beverage Company’s Western Europe division, effective from 24 February.
Kerry takes over from Phil Whitehead, who became President and Chief Executive Officer of the international brewer’s EMEA & APAC division last month.
Kerry, who has been at Molson Coors for 13 years, was formerly Finance Director for the UK and Ireland before becoming Molson Coors’ EMEA & APAC Chief Finance Officer in 2019.
“Simon knows our local and international business very well and has been an instrumental part of our company’s performance over a number of years. He has the drive and vision required for the next stage of our journey and the continued evolution of our brand portfolio.
“A great leader and passionate ambassador for our wider beer and hospitality industry, I can think of no one better to take us forward from here.”
Simon Kerry said: “What this business has achieved over the past few years, particularly coming out of the pandemic and rebuilding in a very volatile economic environment, is a testament to the passion and commitment of our people and the strength of our brands. I feel privileged to take on this role and to have the opportunity to lead this business through its next chapter.”