A group of tireless campaigners who fought for justice for subpostmasters and mistresses caught up in the Post Office Horizon scandal have been recognised in the 2025 New Year Honours list. Among the honourees are Seema Misra, Lee Castleton, Josephine Hamilton, and Christopher Head, each named Officers of the Order of the British Empire (OBE) for their unwavering commitment to justice.
The honours spotlight their pivotal roles in exposing the flawed Horizon IT system, which led to wrongful convictions of hundreds of subpostmasters for financial discrepancies. Also recognised was Dr Kay Linnell, a forensic accountant and expert witness whose advisory work with the Justice for Subpostmasters Alliance was instrumental in achieving restitution.
The Horizon scandal, one of the UK’s most significant miscarriages of justice, saw subpostmasters falsely accused of theft and fraud due to errors in the Post Office’s IT system.
Jo Hamilton and cast and crew accept the Impact Award for “Mr Bates vs The Post Office” on stage during the NTAs 2024 at The O2 Arena on September 11, 2024 in London, England.Photo by Lia Toby/Getty Images for the NTA's
Misra told Asian Trader the OBE was not just for her, but for every single campaigner who has fought for justice and that it gives them all the determination to continue to fight to see those responsible face criminal investigations.
“This is definitely a collective award - each and every single postmaster played a part, and the general public, too, for the support they have and continue to give us,” said Misra.
“The fight is not over – this award will keep the story alive.”
Misra, 48, was wrongly imprisoned in 2010 after being accused of stealing £75,000 from her Post Office branch in Surrey, where she was the subpostmistress. Her conviction finally overturned in 2021.
She was two months pregnant when she was jailed and said had she not been expecting her second child, she would have ended her own life “for sure”.
Now her son is 13 years old and Misra said it will be a “beautiful moment” when he accompanies her to Buckingham Palace to receive her award.
"He's very excited. He’s already asking if it happened during the weekday, if he will get time off school to attend.”
The previous Conservative government unveiled legislation in March to exonerate those wrongly prosecuted and compensate them after ITV drama Mr Bates vs The Post Office renewed focus on their plight.
Retail and consumer sector leadership
Leena Nair, the global chief executive of Chanel, was awarded the CBE for her services to the retail and consumer sector – with Chanel being the biggest investor in the UK cultural landscape under her leadership and commitment.
The British Indian business executive is the first female chief executive of the French luxury brand.
Prior to that, she was the first female and youngest-ever chief human resources officer of Unilever - a position she resigned from to join the iconic group in January 2022.
“I am deeply grateful for this profound honour. This recognition reinforces our commitment as a business to have a positive impact in the world,” Nair said.
“I am thankful to my passionate and dedicated teams whose support makes all this possible. It inspires me to continue striving for excellence and contributing to wider society. I hope it encourages others to break barriers and follow their dreams.”
Leena Nair attends TIME100 Women's Leadership Forum at Chelsea Piers, Studio 59 on September 10, 2024 in New York CityPhoto by Shannon Finney/Getty Images for TIME
Tarsem Singh Dhaliwal, chief executive of Iceland Foods, received an OBE for his contributions to the Welsh economy, retail, and charity.
Born in India in 1963, Dhaliwal moved with his family to the UK in 1966. He grew up in Warrington where he was educated at Woolston comprehensive school and gained his initial retail experience helping his father to run a market stall.
His connection with Iceland dates back 40 years; he joined the company as a trainee accountant in 1985, shortly after college. Dhaliwal worked at Iceland until 2001, leaving after the company was acquired by Big Food Group, which brought in new management. However, he soon returned, teaming up with founder Malcolm Walker and other investors to buy back Iceland when it struggled under the new leadership.
Since rejoining in 2005, Dhaliwal and his colleagues have revitalised Iceland Foods, transforming it into a profitable venture. The company, which runs around 1,000 stores and employs 30,000 people, reported a 24 per cent increase in underlying profit to £315.7m in its 2024 financial year, with sales growing 6.6 per cent to £4.3 billion.
Tarsem Singh DhaliwalPhoto: Iceland Foods Ltd
Dhaliwal was appointed group CEO in 2018, after a year as group managing director and 12 prior years as group finance director.
He also serves as a trustee of the Iceland Foods Charitable Foundation, which celebrated its 50th anniversary last year with a spectacular charity ball in Liverpool.
“I am deeply honoured to have received this award, considering that over 61 years ago, I was born in a small village in India called Bhamipura, which, at the time, had no electricity or running water,” Dhaliwal told Asian Trader.
“I wish my mum and dad were alive to enjoy this recognition with me and the family. However, it will go into the history books that a Dhaliwal from Bhamipura has an OBE.
"A huge thank you to everyone who has helped to make this happen.”
Victoria Robertshaw, founder of Green Street, an organisation that helps to develop greener British high streets, was also named an OBE for her impact on the retail sector.
Richard Price, managing director of clothing & home at Marks and Spencer, and Paul Buchanan, trustee of John Lewis Partnership Foundation have been recognised with MBEs from the retail sector.
Community champions and industry leaders
Hemandra Hindocha and Richard Gresham Haley, postmasters serving their local communities in Epworth, Doncaster and Westcotes, Leicester respectively, received Medals of the Order of the British Empire (BEM).
Better known as “H” by customers, Hindocha has been at the heart of his Westcotes community for nearly 38 years after initially starting his postmaster career in Northampton, for five years.
The 73-year-old has always considered the role of a being a postmaster as a “prestigious position” and maintains that it has been an honour to work for the Post Office.
“I was surprised and delighted to find out I had been named in the New Years’ Honour list. I still love coming to work every day, even on my days off,” Hindocha, said.
Hemandra Hindocha
“I especially enjoy the rapport with my customers and understand the importance of building good relationships with them – they are like extended family. I have got to know several generations of the same family. People I served in my early days, many now have children and grandchildren.
“This is a very multi-cultural area and not everyone speaks English well, so I have trained my staff to be patient, to explain things simply and to help customers with forms. We like to be helpful and word soon spreads and their family and friends come in as they have heard good things about the service they have received.”
Anne Croucher, Community Champion at Tesco, has also won a BEM for services to the community in Dumfries and Galloway.
Younis Chaudhry, founder of Regal Food Products Plc, was honoured with an MBE for his business contributions and community work in Bradford.
Founded in 2001, Regal Foods is a manufacturer and distributor of a vast range of world food products as well as producers of a large selection of mainstream confectionery products. The business started by supplying a small selection of bakery products to grocery shops within the local area, initially to meet the growing needs of the South Asian consumers.
Younis ChaudhryPhoto: Regal Foods Products Group
The business (home of Regal Bakery, Regal Foods, Yorkshire Baking Company, Just Desserts Yorkshire and Love Handmade Cakes) now has a portfolio of over 400 products within the world food, bakery, and confectionary categories, which span over multiple brands. Besides distributing to the UK retail, it also exports products to over 40 countries around the world.
“When I started in business over twenty years ago, nothing would have prepared me for the journey I have been on, both in business and in life. The community in where I live and where I have built my business is everything to me and I am humbled to be a part of it,” Younis Chaudhry commented on winning the honour.
“Whilst I feel it is my duty to give back, I feel truly honoured to have received such recognition. I wouldn’t be the person I am today if it wasn’t for my family, I would personally like to thank my parents for their prayers and blessings and for the guidance they have given me in life. A heartfelt thanks also goes to my wife, children, and brothers for the support they continue to give.
“I am honoured to work with around 300 people who make up my brilliant team at Regal Food Products Group, I thank each and every one of them for joining me in my Regal journey and for working with me in building the great food group you see today.”
Dr William Bain Lumsden, director of distilling, whisky creation and whisky stocks at The Glenmorangie Company, whose main product is the range of Glenmorangie single malt whisky, and Duncan Farrington, founder of Farrington Oils, Northamptonshire-based producers of Mellow Yellow Cold Pressed Rapeseed Oil have also won MBEs in the food and drink sector.
Variety store chain Poundland has seen a significant reduction in serious incidents of theft and lesser cases of anti-social behaviour after installation of body cameras, one of its top executives has stated.
Calling body cameras are a "great visual deterrent" Adam Starkey, Investigations Manager at Poundland stated, "Since installation of the body cameras, we have seen a significant reduction in serious incidents.
"Colleagues have commented that the cameras support their confidence in dealing with anti-social behaviour and they feel protected in the working environment."
Having analysed data from the six months before and after installation, the stores where body cameras have been deployed have seen an average of an 11 per cent decrease in incidents reported, specifically violence towards colleagues, whereas stores without the body cameras have seen a significant increase, especially in violent, weaponised crime.
A high number of spotlight stores (high shrinkage outlets) have benefited from a significant decrease in shoplifting or have dropped off the spotlight list entirely.
"As a company we are focused on listening to our colleagues’ safety concerns and to help them with the issues they face in stores. We hold regular listening groups to encourage utilisation and share best practice.
"From an evidential point of view, the footage is of great quality and easy to manage. This gives further reassurance to our teams when we use the footage for successful prosecutions.”
The body cameras have now been deployed in 177 of the highest risk stores across Poundland and Dealz, with teams in several Pepco stores also equipped with the cameras. Stores across England, Scotland, Wales and Northern Ireland were selected based on their incident and shrinkage data.
Poundland is using Motorola Solutions’ VideoManager digital evidence management solution to prepare, store and process video data, including the ability to tag and match body camera videos with CCTV footage and other incident data.
CSE has over 30 years’ experience in providing two-way radio and body camera video solutions. It branded the cameras with bespoke logo labels for each store.
Scottish independent retail chain PGNJ Group has reached a significant milestone in its ongoing support for Glasgow charities, with total donations now exceeding £20,000.
This incredible achievement reflects the dedication and generosity of PGNJ colleagues and customers across its 11 stores, with further locations in development for 2025.
Community lies at the heart of PGNJ Group’s ethos. Through its stores and Nisa’s Making a Difference Locally (MADL) initiative, the retailer has raised over £8,000 last year alone.
Recent funds will directly support vital programs that ensure that every baby, child and young person treated at Scotland's largest children's hospital receives the extra special care they deserve.
The charity provides funding life-changing projects and services for the children and families treated at Scotland's largest children's hospital.
“The Glasgow Children’s Hospital Charity is incredibly close to the hearts of our staff and customers," said Jay Javid, Director of PGNJ Group. "I’m so proud of what we’ve achieved together. Every penny raised in our stores through MADL and other efforts is helping to make a real difference to children and families who need it most. Thank you to everyone who has contributed.”
PGNJ Group has a proud history of giving back through MADL. Recent donations include £1,000 to James Aiton Primary School and contributions of £700 to Glasgow Cash for Kids. These acts of kindness highlight the collective commitment of PGNJ colleagues and customers to supporting their local communities.
Stores raise money through a variety of initiatives, from donation tins at checkouts to the sale of Co-op own brand products in store. This spirit of giving and connection drives the retailer’s success and deepens its bond with the communities it serves.
Kate Carroll, Head of Charity at Nisa, added: “I know how passionate Jay and his staff are about supporting their communities, so I’m delighted to see this generous donation to the Glasgow Children’s Hospital Charity. I’m sure the money will go to some fantastic initiatives to support young people treated at the hospital.”
By reaching this £20,000 milestone, PGNJ Group has not only demonstrated its dedication to Glasgow Children’s Hospital Charity but also reinforced its mission to put community first. As the group expands its presence in 2025, it remains steadfast in its commitment to making a difference locally and supporting causes that resonate with its staff and customers.
Using cash not only affects consumer spending habits but also supports a deep psychological sense of ownership - something rarely experienced with digital transactions, shows a new research exploring how different payment methods influence spending behaviour.
The study, published in Qualitative Market Research in late 2024, reinforce the well-documented advantages of cash, such as its accessibility, resilience, and data privacy.
The study concludes that "when we handle cash, we are not just spending money; we are parting with a piece of ourselves." While digital payments are undoubtedly convenient, the research underscores the vital role cash continues to play in both monetary systems and society.
Cash remains the most inclusive payment method, accessible to everyone, including the elderly, unbanked individuals, and those in rural areas, states the report. With increasing bank closures, access to cash has been under threat.
However, new laws from the Financial Conduct Authority (FCA) regulations introduced in September 2024 ensure continued protection and improvement of cash access for businesses and consumers alike.
During natural disasters, power outages, and cyberattacks, cash serves as a crucial fail-safe. Unlike digital payments, which depend on electricity and internet connectivity, cash transactions remain unaffected, ensuring that businesses can continue operating in critical situations, states the report.
As digital transactions grow, so do concerns over data privacy and fraud risks. Cash payments remain anonymous, providing consumers with peace of mind that their financial activities are not being monitored or exploited.
A 2021 white paper study from cash handling specialists Volumatic highlighted strong consumer demand for payment choice, with many preferring a combination of cash and digital methods. A diverse payment ecosystem strengthens economic stability, allowing banks and businesses to mitigate risks associated with system failures and cyber threats.
Mike Severs, Sales & Marketing Director at Volumatic, said: “With the upcoming rise in National Insurance and the National Living Wage rates, coupled with increasing business costs, we understand the challenges businesses face. Investing in cash handling equipment not only boosts efficiency but also improves financial performance - further proving the enduring value of cash.
“With cash usage on the rise and its benefits extending beyond financial considerations to consumer well-being, businesses must adapt to customer preferences.
"Offering a choice between cash and digital payments is key to meeting customer needs and ensuring a resilient, stable economy.”
For retailers concerned about handling and processing cash, innovative solutions from Volumatic offer seamless and secure management. As experts in cash handling technology, Volumatic provides tailored solutions that enhance efficiency while reducing costs.
Volumatic’s all-in-one cash-handling solution, the CounterCache intelligent (CCi), has helped retail businesses cut cash processing costs by up to 75 per cent. Acting as a secure storage device, forgery detector, and cash counter, the CCi - when paired with CashView Enterprise software - delivers real time reporting and full visibility from POS to bank deposit.
For businesses seeking simpler solutions, Volumatic also offers a range of money-counting scales, friction note counters and secure deposit devices - designed to improve efficiency and security while saving valuable time and resources.
Specialty wholesaler Cotswold Fayre has been paying a hefty amount to combat rising crime and theft on its depots by installing CCTVs and extra staff on the shop floor.
Paul Castle, managing director of Cotswold Fayre, a specialty wholesaler based in Reading, told BBC that it “paid a fortune” to have CCTV cameras installed in its two sites while employing extra staff to reduce theft loss.
Castle told BBC, “I think the independent sector is always going to get hit harder than the multiples, because we don’t have as many security guards and all of the barriers.”
Castle said that to prevent theft, Cotswold Fayre has had to hire extra staff to be on the shop floor.
He explained that while this has stopped some of the stock loss, it has also increased the company’s overheads.
"You either suffer the loss of the product going, or you pay for the extra wages to prevent it going in the first place. The reality of it is, we’ve got no other protection or backing or support from anybody or anything. It’s your wits against that of the thief.”
The cost to businesses is about more than just the value of the lost stock.
Castle said, “If somebody comes in and pinches three bottles of vodka and they’re the only three bottles of vodka I’ve got and I’ve got to wait another week [for more], I lose the sales as well as the product.”
Cotswold Fayre
Cotswold Fayre
Cotswold Fayre supplies as a wholesaler the products of over 400 brands into around 2,000 retail sites. In recent years, it begun to operate its own large scale farm shops, under the Flourish brand, which it uses to showcase the range in its wholesale division.
Its currently supplies to a broad mix of operators from farm shops, which account for 30 per cent of sales, delis, garden centres, convenience stores, which has grown to 13 per cent of sales, department stores, and online retailers, which is now accounts for a hefty 30 per cent of revenues.
Castle's statement comes as an annual crime survey by the British Retail Consortium (BRC) found that in the year to last August, customer theft rose by more than 20 per cent to £2.2 billion, taking the total cost of crime in the retail sector to nearly £4.2 billion, including the cost of crime prevention. Incidents of violence and abuse exceeded 2,000 a day for the first time.
The survey from the BRC found that a third of larger retailers rated the police response to crime on their premises as fair, good or excellent, while majority (61 per cent) considered it poor or very poor.
Diageo, the company behind Smirnoff vodka and Johnnie Walker whiskey, has said US tariffs could damage a recovery in its sales, hitting its tequila portfolio and Canadian whisky in particular.
Debra Crew, the chief executive who took over in June 2023, today (4) said that Diageo had planned for a number of potential scenarios regarding tariffs, but said the new duties announced over the weekend “could very well impact this building momentum".
“In the US, our largest market, the products which would be impacted by the tariffs would mainly be our tequila portfolio, which given geographic origin requirements must be made in Mexico, and also Canadian whisky.
“We are taking a number of actions to mitigate the impact and disruption to our business that tariffs may cause, and we will also continue to engage with the US administration on the broader impact that this will have on everyone supporting the US hospitality industry, including consumers, employees, distributors, restaurants, bars and other retail outlets.”
This could include higher prices, fewer promotions, as well reallocation of investment, inventory and supply chain management.
The warning came as the world’s largest spirits maker, which has almost 30 malt distilleries in Scotland and owns global brands such as Johnnie Walker whisky, Guinness stout, Smirnoff vodka and Captain Morgan rum, revealed that net sales dipped 0.6 per cent to £8.8bn for the six months to December 31, as an increase in organic sales was dragged back by “unfavourable” currency exchange rates.
Crew said, “Our fiscal 2025 first-half results marked a return to growth, delivering organic net sales growth of 1 per cent despite a challenging industry backdrop as consumers continue to navigate through inflationary pressures.
“The confirmation at the weekend of the implementation of tariffs in the US, whilst anticipated, could very well impact this building momentum. It also adds further complexity in our ability to provide updated forward guidance given this is a new and dynamic situation.
Reported operating profit declined 4.9 per cent for the group’s first-half period, Diageo reported.
Diageo's finance chief Nik Jhangiani said today (4) that the company estimates an around £160 million hit to operating profit in its current financial year if US tariffs on Mexico and Canada are implemented in March, about 40 per cent of which it could mitigate before any price impact.