A group of tireless campaigners who fought for justice for subpostmasters and mistresses caught up in the Post Office Horizon scandal have been recognised in the 2025 New Year Honours list. Among the honourees are Seema Misra, Lee Castleton, Josephine Hamilton, and Christopher Head, each named Officers of the Order of the British Empire (OBE) for their unwavering commitment to justice.
The honours spotlight their pivotal roles in exposing the flawed Horizon IT system, which led to wrongful convictions of hundreds of subpostmasters for financial discrepancies. Also recognised was Dr Kay Linnell, a forensic accountant and expert witness whose advisory work with the Justice for Subpostmasters Alliance was instrumental in achieving restitution.
The Horizon scandal, one of the UK’s most significant miscarriages of justice, saw subpostmasters falsely accused of theft and fraud due to errors in the Post Office’s IT system.
Jo Hamilton and cast and crew accept the Impact Award for “Mr Bates vs The Post Office” on stage during the NTAs 2024 at The O2 Arena on September 11, 2024 in London, England.Photo by Lia Toby/Getty Images for the NTA's
Misra told Asian Trader the OBE was not just for her, but for every single campaigner who has fought for justice and that it gives them all the determination to continue to fight to see those responsible face criminal investigations.
“This is definitely a collective award - each and every single postmaster played a part, and the general public, too, for the support they have and continue to give us,” said Misra.
“The fight is not over – this award will keep the story alive.”
Misra, 48, was wrongly imprisoned in 2010 after being accused of stealing £75,000 from her Post Office branch in Surrey, where she was the subpostmistress. Her conviction finally overturned in 2021.
She was two months pregnant when she was jailed and said had she not been expecting her second child, she would have ended her own life “for sure”.
Now her son is 13 years old and Misra said it will be a “beautiful moment” when he accompanies her to Buckingham Palace to receive her award.
"He's very excited. He’s already asking if it happened during the weekday, if he will get time off school to attend.”
The previous Conservative government unveiled legislation in March to exonerate those wrongly prosecuted and compensate them after ITV drama Mr Bates vs The Post Office renewed focus on their plight.
Retail and consumer sector leadership
Leena Nair, the global chief executive of Chanel, was awarded the CBE for her services to the retail and consumer sector – with Chanel being the biggest investor in the UK cultural landscape under her leadership and commitment.
The British Indian business executive is the first female chief executive of the French luxury brand.
Prior to that, she was the first female and youngest-ever chief human resources officer of Unilever - a position she resigned from to join the iconic group in January 2022.
“I am deeply grateful for this profound honour. This recognition reinforces our commitment as a business to have a positive impact in the world,” Nair said.
“I am thankful to my passionate and dedicated teams whose support makes all this possible. It inspires me to continue striving for excellence and contributing to wider society. I hope it encourages others to break barriers and follow their dreams.”
Leena Nair attends TIME100 Women's Leadership Forum at Chelsea Piers, Studio 59 on September 10, 2024 in New York CityPhoto by Shannon Finney/Getty Images for TIME
Tarsem Singh Dhaliwal, chief executive of Iceland Foods, received an OBE for his contributions to the Welsh economy, retail, and charity.
Born in India in 1963, Dhaliwal moved with his family to the UK in 1966. He grew up in Warrington where he was educated at Woolston comprehensive school and gained his initial retail experience helping his father to run a market stall.
His connection with Iceland dates back 40 years; he joined the company as a trainee accountant in 1985, shortly after college. Dhaliwal worked at Iceland until 2001, leaving after the company was acquired by Big Food Group, which brought in new management. However, he soon returned, teaming up with founder Malcolm Walker and other investors to buy back Iceland when it struggled under the new leadership.
Since rejoining in 2005, Dhaliwal and his colleagues have revitalised Iceland Foods, transforming it into a profitable venture. The company, which runs around 1,000 stores and employs 30,000 people, reported a 24 per cent increase in underlying profit to £315.7m in its 2024 financial year, with sales growing 6.6 per cent to £4.3 billion.
Tarsem Singh DhaliwalPhoto: Iceland Foods Ltd
Dhaliwal was appointed group CEO in 2018, after a year as group managing director and 12 prior years as group finance director.
He also serves as a trustee of the Iceland Foods Charitable Foundation, which celebrated its 50th anniversary last year with a spectacular charity ball in Liverpool.
“I am deeply honoured to have received this award, considering that over 61 years ago, I was born in a small village in India called Bhamipura, which, at the time, had no electricity or running water,” Dhaliwal told Asian Trader.
“I wish my mum and dad were alive to enjoy this recognition with me and the family. However, it will go into the history books that a Dhaliwal from Bhamipura has an OBE.
"A huge thank you to everyone who has helped to make this happen.”
Victoria Robertshaw, founder of Green Street, an organisation that helps to develop greener British high streets, was also named an OBE for her impact on the retail sector.
Richard Price, managing director of clothing & home at Marks and Spencer, and Paul Buchanan, trustee of John Lewis Partnership Foundation have been recognised with MBEs from the retail sector.
Community champions and industry leaders
Hemandra Hindocha and Richard Gresham Haley, postmasters serving their local communities in Epworth, Doncaster and Westcotes, Leicester respectively, received Medals of the Order of the British Empire (BEM).
Better known as “H” by customers, Hindocha has been at the heart of his Westcotes community for nearly 38 years after initially starting his postmaster career in Northampton, for five years.
The 73-year-old has always considered the role of a being a postmaster as a “prestigious position” and maintains that it has been an honour to work for the Post Office.
“I was surprised and delighted to find out I had been named in the New Years’ Honour list. I still love coming to work every day, even on my days off,” Hindocha, said.
Hemandra Hindocha
“I especially enjoy the rapport with my customers and understand the importance of building good relationships with them – they are like extended family. I have got to know several generations of the same family. People I served in my early days, many now have children and grandchildren.
“This is a very multi-cultural area and not everyone speaks English well, so I have trained my staff to be patient, to explain things simply and to help customers with forms. We like to be helpful and word soon spreads and their family and friends come in as they have heard good things about the service they have received.”
Anne Croucher, Community Champion at Tesco, has also won a BEM for services to the community in Dumfries and Galloway.
Younis Chaudhry, founder of Regal Food Products Plc, was honoured with an MBE for his business contributions and community work in Bradford.
Founded in 2001, Regal Foods is a manufacturer and distributor of a vast range of world food products as well as producers of a large selection of mainstream confectionery products. The business started by supplying a small selection of bakery products to grocery shops within the local area, initially to meet the growing needs of the South Asian consumers.
Younis ChaudhryPhoto: Regal Foods Products Group
The business (home of Regal Bakery, Regal Foods, Yorkshire Baking Company, Just Desserts Yorkshire and Love Handmade Cakes) now has a portfolio of over 400 products within the world food, bakery, and confectionary categories, which span over multiple brands. Besides distributing to the UK retail, it also exports products to over 40 countries around the world.
“When I started in business over twenty years ago, nothing would have prepared me for the journey I have been on, both in business and in life. The community in where I live and where I have built my business is everything to me and I am humbled to be a part of it,” Younis Chaudhry commented on winning the honour.
“Whilst I feel it is my duty to give back, I feel truly honoured to have received such recognition. I wouldn’t be the person I am today if it wasn’t for my family, I would personally like to thank my parents for their prayers and blessings and for the guidance they have given me in life. A heartfelt thanks also goes to my wife, children, and brothers for the support they continue to give.
“I am honoured to work with around 300 people who make up my brilliant team at Regal Food Products Group, I thank each and every one of them for joining me in my Regal journey and for working with me in building the great food group you see today.”
Dr William Bain Lumsden, director of distilling, whisky creation and whisky stocks at The Glenmorangie Company, whose main product is the range of Glenmorangie single malt whisky, and Duncan Farrington, founder of Farrington Oils, Northamptonshire-based producers of Mellow Yellow Cold Pressed Rapeseed Oil have also won MBEs in the food and drink sector.
UK retail footfall fell by 2.2per cent in 2024 compared to the previous year, marking the second consecutive year of decline, according to the latest data from BRC-Sensormatic.
December’s crucial festive period delivered underwhelming results despite a slight improvement compared to November.
Footfall in December was down 2.2 per cent year-on-year, an improvement from November's 4.5 per cent decline, attributed partly to the later timing of Black Friday in 2024. High streets saw a 2.7 per cent drop in December, while shopping centres experienced a more significant decline of 3.3 per cent. Retail parks remained stable, with no year-on-year change, benefiting from their free parking and larger store formats.
Across the UK, all nations experienced footfall declines in December, with Northern Ireland hit hardest, down 5.8 per cent, followed by Wales (-2.6 per cent), England (-2.1 per cent), and Scotland (-1.5 per cent). Over the three months to December—the critical ‘Golden Quarter’—footfall decreased by 2.5 per cent year-on-year.
Helen Dickinson, chief executive of the British Retail Consortium, described December as a “drab” end to a challenging year for UK retail. “High streets and shopping centres were hit particularly hard throughout the year as people veered towards retail parks,” she said. “The Golden Quarter, typically the peak of shopping activity, provided little relief, with footfall down over the period.”
Dickinson also highlighted the need for structural changes to support the retail sector. “Investment in town centres and high streets is held back by our outdated business rates system, which penalises town and city centres,” she said, calling for government reforms that do not increase rates for any retailer and instead foster investment and growth.
“With retailers facing £7 billion in additional costs this year from increased tax and regulations, the changes to the business rates system must be made in way that supports retail investment and growth in the years ahead,” she noted.
Andy Sumpter, retail consultant EMEA for Sensormatic, echoed the sentiment, noting that December's footfall failed to meet expectations despite some busy trading days. "As footfall limped towards the festive finish line, December's lacklustre performance compounds a disappointing end to 2024, marking the second consecutive year of declining store traffic,” Sumpter said.
“Retailers will now need to look afresh to 2025 and chart a course to adopt innovative strategies to reverse this trend or maximise the sales potential of fewer visitors, finding new ways to make each store visit count.”
Phil Whitehead has been appointed President and Chief Executive Officer of the EMEA & APAC division of Molson Coors Beverage Company.
Whitehead has been Managing Director of the company’s Western Europe region for the past eight years and prior to this was European Supply Chain Director. He will continue to lead the Western Europe business until a successor is appointed.
Starting in the UK and Ireland business back in 2006, Whitehead has worked his way up the ranks over his tenure with the international brewer. During his time as Western Europe Managing Director, he has led for the continued growth of powerhouse brands like Carling and Coors, as well as the premiumisation and diversification of the company’s portfolio with world beer brands including Staropramen, Cobra and Madri Excepcional. As the brewer expanded beyond the beer aisle, Whitehead oversaw the acquisition of Aspall Cyder in 2019 and a distribution partnership with Rekorderlig Cider in the UK.
Commenting on his appointment, Molson Coors Global President & Chief Executive Officer Gavin Hattersley said: “Throughout his time with our business, Phil has proven himself to be the kind of smart and strategic business leader who is capable of driving successful results for our business. I am confident Phil will put his strong combination of leadership traits to work to the benefit of our EMEA & APAC business, and all of Molson Coors.”
A former Chair of the British Beer and Pub Association and strong advocate for the beer and hospitality industry in the UK, Whitehead said of his new appointment: “It has been an absolute honour to have led our Western Europe business over the past eight years. I have been incredibly fortunate to have worked with a fantastic local team and alongside great customers and peers as part of our wider brewing industry.
“I look forward to taking this next step with a company I am incredibly proud has been my home over the past 18 years, and continuing to work alongside my EMEA & APAC and global colleagues to drive the successful growth of our business.”
Commons Business and Trade Committee has called for legally binding timeframes on Government at each stage of processing claims under the Horizon Convictions Redress Scheme, backed by financial penalties awarded to the claimant if the deadlines are missed.
As mentioned in the report titled "Post Office and Horizon scandal redress: Unfinished business" released by Commons Business and Trade Committee on Wednesday (1), just £499 million of the £1.8 billion set aside for financial redress has been paid out across the four redress schemes, with 72 per cent of the budget for redress still not paid.
In the case of the Horizon Shortfall Scheme, 14 per cent of those who applied before the original 2020 deadline have still not settled their claims.
The Committee found that the “schemes are so poorly designed that the application process is akin to a second trial for victims” with an excessive burden placed on claimants to answer complex requests for information about their losses in the scandal, and delays processing those requests and disclosures back from the Post Office.
On the scheme administrators’ side, legal advice has been extensive and costly. To date, Post Office Ltd has spent £136 million on legal fees relating to the redress schemes, including £82 million to just one firm, Herbert Smith Freehills, for services including their legal advice on the HSS and Overturned Convictions Scheme.
Victims however have been offered no legal advice up-front in submitting their claims, despite being required to grapple complex legal concepts about the amount of redress they were owed.
The committee also mentioned that many years had passed and the victims no longer had access to the financial records of where Horizon’s systemic errors had occurred. The Committee says it is “imperative” now that claimants are offered legal advice up front, at no cost to themselves but paid for by the scheme administrators.
Chair of the BTC Rt Hon Liam Byrne MP said, “Years on from the biggest miscarriage of justice in British legal history, thousands of Post Office Horizon victims still don’t have the redress to which they’re entitled for the shatter and ruin of their lives.
“Ours is a nation that believes in fair play and the rule of law. Yet victims told us that seeking the redress to which they’re entitled is akin to a second trial. Payments are so slow that people are dying before they get justice. But the lawyers are walking away with millions.
“This is quite simply, wrong, wrong, wrong.
"The government has made important steps forward. Almost half a billion pounds of redress payments are now out the door, the budget has gone up to being fully funded and the Post Office was ordered to write to everyone who might be owed something for what happened to them.
“But we can’t go on like this. Justice delayed is justice denied. So today, we’re setting out a practical, common-sense plan to reboot the redress system.
“Victims should have upfront legal advice to help make sure they get what’s fair. We need hard deadlines for government lawyers to approve the claims with financial penalties for taking too long. Crucially, we need the Post Office, which caused this scandal in the first place, taken out of the picture.”
The Committee calls on Government to remove the Post Office from administering any of the redress schemes and to introduce binding timeframes for scheme administrators at each individual stage of each scheme, with financial penalties passed on to the claimant if these deadlines are not met.
The MPs have also asked the Government to appoint an independent adjudicator for each scheme and empower them to provide directions and case management to ensure claimants move through the process swiftly.
The Government is also called on to provide clear, strong instructions to taxpayer-funded lawyers to maximise the speed of redress, eliminate legal delays, enhance the benefit of doubt given to claimants, and publish the costs spent on lawyers for the public and Parliament to see.
The majority of UK households are heading into 2025 feeling financially secure, but more people think the health of the economy is worsening than improving, a recent report has shown.According to KPMG UK’s Consumer Pulse survey, nearly three times more people feel secure (fifty-seven percent) than insecure (twenty-one percent) about their financial situation.
While the picture for financial security is largely positive, consumer opinion regarding the health of the UK economy was more mixed – with four in ten consumers saying the economy is worsening, compared to a quarter saying it’s improving.
Pessimism about the UK economy is highest among two-thirds of those aged sixty-five and over, with those aged 25-34 the most optimistic. Regionally, London is the most upbeat, with the North East the most downbeat about the economy.
A wage rise would be the most likely reason to increase an individual’s spending beyond 2024’s levels.
A third of consumers say that retailer promotional events could convince them to part with more money during the course of the year, with a quarter saying improved loyalty scheme prices would.
Reflecting upon the findings, Linda Ellett, head of consumer, retail and leisure for KPMG UK, said, “Whether due to confidence in their ability to spend or their ability to manage household bills, it is positive news that the majority of UK households are heading into 2025 feeling financially secure.
“Despite four in ten people saying the UK economy is worsening, a higher amount than those thinking it is improving, planned spending on big ticket items over the next twelve months looks healthy. Whether that spend comes to fruition will depend on a range of factors, including continued reduction in interest rates and whether perception about economic worsening becomes a reality in the form of increased job insecurity.”
Comparing their spending in the last three months (Sept, Oct, Nov) to the previous (June, July, Aug), groceries was the number one category for those spending more money while eating out was the activity consumers most commonly spent less money on.
A quarter of consumers reported buying promotional or discounted items more over the last three months, while half of consumers said they bought big ticket items – most commonly on a holiday, followed by household appliances.
Price was the top purchasing driver for both everyday purchases and one-off higher cost items.
Ellett added, “Promotional periods and the value consumers place on loyalty pricing throughout the year have all demonstrated that shoppers remain savvy when it comes to searching out better deals.
"This will continue in 2025 and our research shows that up to a third of consumers may increase their overall spending levels if retailer offers are sufficiently appealing to them.
"Retailers will be looking to capitalise on this by using customer data and AI to ensure offer targeting is increasingly personalised in the coming twelve months.”
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Vape products are displayed for sale on October 27, 2024 in London, England
The Scottish Government has been urged to introduce a robust licensing system for vape and tobacco sales as part of its regulatory strategy.
Currently, retailers in Scotland are only required to register to sell tobacco and vaping products, with no licensing fees and limited enforcement mechanisms.
Gillian Mackay, the Scottish Green health spokesperson, argued that this lenient system has enabled vape sales to proliferate in unconventional locations such as barbers and phone shops.
Mackay is advocating for a licensing framework similar to alcohol sales, where local councils have the authority to refuse licenses and impose stricter penalties on non-compliant retailers. Unlike the current system, which relies on fixed penalty notices with limited financial impact, the proposed scheme would involve more stringent repercussions, including the potential for license revocation.
“The tobacco and vaping industries are doing a huge amount of damage to the health of people in Scotland and beyond, yet they remain very poorly regulated,” Mackay said. “A robust licensing scheme can tip the balance and ensure that we are taking action to put health before the profits of an industry which all too often targets young people and encourages addictive and harmful behaviours.”
Mackay highlighted the forthcoming ban on disposable vapes as a critical milestone for public health. However, she added that retailers must also contribute by providing recycling points and services, potentially as a condition of their license.
“Local authorities should have the power to refuse licences and introduce proper repercussions including the removal of a licence for retailers who flout the rules,” Mackay said. “We also need retailers to play their part by making their licence conditional on providing recycling points and services.”
Additionally, she proposed that a licensing fee could not only cover administrative costs but also generate revenue for local councils to support essential services.