Global dairy giant FrieslandCampina has announced a strategic office relocation of its UK headquarters from Horsham to Victoria, London.
The company, whose brands include leading flavoured milk brand Yazoo, premium offering Chocomel, and RTD coffee brand Barista, said the move underlines the company’s enduring commitment to future growth and innovation within the dairy industry.
“This relocation marks a pivotal moment for FrieslandCampina as we position ourselves for the next phase of growth and development in the UK and Ireland,” Will Jones, managing director UK & Ireland at FrieslandCampina, said.
“We’ve invested significantly in our iconic brands in recent years. Now it is time to match that investment in our people. Not only will the new space enhance our operational efficiency, but it also enables us to stay agile and responsive to the evolving needs of our customers – as well as delivering the elevated environs that our colleagues deserve to help them to deliver their most effective work. This is a move that will set the stage for more innovation, more collaboration, and more sustained growth.”
The move follows a recent strategic review that highlighted the UK as a key growth market for FrieslandCampina in Europe. The UK serves as a pivotal, top five market for member value for the dairy co-operative, which is collectively owned by over 14,500 member farmers and has branch offices in 29 different countries, while selling products in over 100 countries worldwide.
After over 30 years at the previous UK headquarters in Horsham, the move to London signifies a measured step towards creating a more modern and dynamic workspace that facilitates greater integration of teams and collaborative culture close to key customers and partners, whilst benefitting from the city’s diverse talent pool and vibrant atmosphere.
It features a custom-built bright and airy open-plan layout and dedicated themed meeting rooms that pay homage to each brand’s distinct identities. The new space offers a vibrant work environment that aims to both nurture and empower individuals, and benefits from Victoria’s unparalleled connectivity as a major transport hub, allowing for better integration of stakeholders in the UK and beyond.
Embracing modern work dynamics, the office supports FrieslandCampina’s existing, agile working model, whereby employees can work remotely, ensuring flexibility across the team to suit busy personal and professional schedules.
“We believe that the inspiring and modern work environment will be a magnet for professionals who share our vision for excellence and innovation and help FrieslandCampina attract and retain top talent in the industry,” Jones added.
“The UK team will take occupancy of this brilliant new space in Q2, and we’re excited about what our future in the city may bring!”
A new study by the British Retail Consortium (BRC) has revealed that cash usage in shops has risen for the second consecutive year, as more consumers turn to coins and notes amid the ongoing cost-of-living crisis. The research found that one in five transactions last year were made using cash, as shoppers cite it as an effective budgeting tool.
The rise in cash usage follows recent data from major surveys, including one from payments platform Paysafe, which confirms that payment choice remains a key factor for UK shoppers, with many valuing the availability of cash. This is further supported by new laws introduced by the Financial Conduct Authority (FCA) to protect access to cash through an increase in banking hubs and Post Office facilities.
“The latest BRC findings highlight the surge in cash usage over the past two years," said Mike Severs, Sales & Marketing Director at Volumatic, who supply cash-handling technology. "It’s a trend that businesses need to pay attention to. Despite tough times, cash remains a vital payment option for many consumers, and we can help businesses process it more efficiently.
“Cash is universal, easy to accept, and doesn't come with the risks of data breaches or cybercrime. Retailers, restaurants, and leisure venues are encouraged to continue accepting cash to offer customers choice ensure they are accepting cash as a valid form of payment, offering customers the choice of how to pay. The growing trend of cash usage is something that can’t be ignored, especially as cash remains the second most used payment method after cards.
“Businesses that stop accepting cash risk excluding a significant portion of customers, including vulnerable groups, who may be dependent on cash for various reasons,” said Severs. "The benefits of cash are clear: it doesn’t rely on technology, can be more secure for certain demographics, and helps businesses avoid data breaches."
A recent study by Which? found that the refusal of cash in retail stores left many customers unable to purchase basic necessities. While larger retailers have mostly reintroduced cash payment options, smaller businesses that refuse cash are losing out on important trade.
One of the primary concerns businesses have regarding cash is the time it takes to process. However, Volumatic offers intelligent cash handling solutions that streamline the process, ensuring cash is counted, stored, and reconciled quickly and securely.
Severs concluded: “Investing in Volumatic’s cash handling solutions means businesses can continue to offer cash payments with ease, boosting customer satisfaction and efficiency.”
The government has on Tuesday officially recognised Capture, the software which preceded Horizon, could have created shortfalls affecting postmasters.
It has asked the Post Office to urgently review its files and evidence so the Criminal Cases Review Commission (CCRC) and the Scottish Criminal Cases Review Commission (SCCRC) can ensure no one was wrongfully convicted of a Horizon-style injustice.
Responding to the independent Kroll report into the software, the business secretary has promised to provide redress for postmasters who suffered losses as a result of Capture. The government said it will work swiftly with victims to determine its form and scope, alongside eligibility criteria, by Spring 2025.
The Capture accounting system was rolled out across some Post Office branches from 1992 before it was replaced by Horizon in 1999. The government commissioned the independent report following postmasters coming forward publicly in January indicating they had faced detriment due to the Capture system. In its report, Kroll concluded Capture could have created shortfalls.
The response comes as the government marks £500 million paid to more than 3,300 Horizon victims.
“It is thanks to testimony of postmasters that this has been brought to light and failings have been discovered,” business and trade secretary Jonathan Reynolds said.
“We must now work quickly to provide redress and justice to those who have suffered greatly after being wrongly accused. I’d like to encourage anyone who believes they have been affected by Capture to share their story with us so we can put wrongs to right once and for all.”
Post office minister Gareth Thomas added: “It’s taken a long time to reach this point which is why my priority now is to deliver justice and redress to postmasters as swiftly as possible. We will do everything we can to correct the mistakes of the past and ensure they are not repeated.
“Postmasters have raised concerns with me that their income has not kept up with inflation over the past decade. The government therefore welcomes that the Post Office is going to make a one-off payment to postmasters to increase their remuneration.”
Due to the length of time which has passed since the Capture system was in use several issues have complicated the investigation including:
Far greater timescales, meaning a greater population of the users may have sadly died
Loss or destruction of relevant evidence for example relating to shortfalls, suspensions, terminations, prosecutions, and convictions
At least 19 different operational versions of the Capture software during the period
Ambiguous number of users during this period
Unlike Horizon, it is currently uncertain how many criminal prosecutions were based on Capture evidence. These challenges also mean it will be difficult for claimants to corroborate their claims with evidence.
The Post Office has indicated it holds further information on convictions and prosecutions during the Capture period. The government has asked them to carry out their review of these records urgently and send information to the CCRC and SCCRC.
£20 million boost to postmasters
Minister Thomas has also announced the government will support the Post Office network with a further £37.5 million subsidy. It comes as the Post Office today announced a £20 million boost for postmasters to address their concerns that their income has not kept up with inflation over the past decade.
“This government is committed to strengthening the Post Office and making sure postmasters receive the income they deserve for the vital services they provide for communities across the country,” Thomas said.
“That’s why we are providing a further £37.5 million of network subsidy this financial year which is essential to stabilise the organisation. I welcome the Post Office’s one-off payment this month to postmasters, which will go a long way in easing the burden they face ahead of Christmas.”
The £20 million boost to postmaster remuneration comes as the Post Office moves quickly to deliver on its ‘New Deal for Postmasters’ following its Transformation Plan announcement on 13 November.
Both independent postmasters and Post Office’s retail partners that operate branches on its behalf will receive the top-up payment ahead of Christmas. The top-up payment will be based on both the standard fixed and variable remuneration the branch received in November.
“As we implement our ‘New Deal for Postmasters’ we are fast-tracking payments to postmasters in recognition of the challenging trading conditions they are currently experiencing. Our customers want services in the run-up to Christmas that are convenient and in-person, and that’s what our postmasters and retail partners offer. We want our postmasters to focus on what they do best, serving their communities, and not to be worried about making ends meet,” Neil Brocklehurst, Post Office acting chief executive, said.
Calum Greenhow, chief executive for the National Federation of SubPostmasters, welcomed the announcement.
“The NFSP has long campaigned for a significant increase in postmasters’ remuneration to reflect the value of the vital public services that postmasters deliver to communities. We know that right now many of our postmasters are struggling and are very worried about their ability to pay bills and provide for their families,” Greenhow said.
“This £20m as a one-off payment in December is not only well timed but very much required. We look forward to working with the government and Post Office to deliver a further £100m uplift in annual remuneration by March 2026.”
Subject to the government funding, the Post Office’s Transformation Plan provides a route to adding an additional quarter of a billion pounds annually to total postmaster remuneration by 2030 by dramatically increasing postmasters’ share of revenues.
As part of the plan, postmasters can expect up to £120m in additional remuneration by the end of the first year of the Plan, representing a 30 per cent increase in revenue share. The ambition is to double average annual branch remuneration by 2030 with the right market and regulatory landscape.
The Federation of Wholesale Distributors has announced, with sadness, the death this week of Alan Parfett, founder of Parfetts / Go Local back in 1980, and a former FWD chairman.
The Federation wrote:
It is a fitting tribute to the Parfetts family and the business they set up that Parfetts was crowned best retail wholesaler at last month's The Federation of Wholesale Distributors Gold Medal awards. In 2011 FWD recognised the Parfett family, Alan, Steve Parfett and Robert, with a special award. Below is the citation, posted as a tribute to Alan, very much a legend of our trade. Rest In Peace Alan.
"This is a special award presented at the request of the FWD council of members to recognise the remarkable achievement of three gentlemen who have dedicated their lives to their family business since 1980, and have worked in the Grocery trade for most of their lives.
The ownership of the business has passed from father to sons back in 1989 and the company continues to this day to play a huge role in the wholesale sector
Starting from humble surroundings and making a massive family commitment to buying a cash & carry depot back in 1980, this company now has six depots and has just surpassed £300m turnover in its 30th year of trading.
After a dreadful arson attack back in 1986, which could have easily destroyed the company, they have gone from strength to strength, continually re-investing in their business to reach their current success.
Father and son have also served the Landmark Wholesale Group with distinction and also both served as Chairman of the FWD Council."
Smithy Green Nisa Local, a popular convenience store in Wigan operated by brothers Mitesh and Hepesh Halai, has donated over £14,000 this year alone through Nisa’s charity, Making a Difference Locally (MADL).
This brings their total contributions to an impressive £30,000, supporting a wide range of local causes and organisations.
The brothers have embraced MADL’s mission since 2022, supporting initiatives that reflect the heart of the community. Their contributions range from rugby clubs and schools to Morris dancers and community cafés, many located just steps from the store.
Their commitment to giving was sparked by a MADL funded collaboration with Arts at the Mill CIC, which gave 200 local children the chance to experience a live theatre production—an unforgettable opportunity for many. Since then, the brothers have embraced MADL’s programs, including the Heart of the Community Awards, A Moment in Time, and Pride Pots, becoming a shining example of what independent retailers can achieve.
The brothers go beyond financial support, regularly donating popcorn and biscuits to schools and helping host festive events, such as arranging for Santa to visit local charity Toucan Group. They are now preparing the next generation of community champions, with Mitesh’s son Ritul joining the family business.
Among their many partnerships, their work with Wigan St. Pat’s Girls Under 13 Rugby Team stands out. Head coach John Bowhay said: “The donations from Mitesh and Hepesh have been incredible. Their support with kits and equipment ensures every girl feels valued, and their presence at games has made them part of our team.”
Ince Rose Bridge Sports and Community Club, located nearby, used MADL funds to purchase essential machinery for maintaining its pitches. Club chairman Mark Alder said: “Thanks to Mitesh, Hepesh, and MADL, grassroots sports in our community are thriving. Their generosity is truly game-changing.”
Across the street, The Cosy Café received £1,000 from MADL’s Winter Warmers Awards to fund craft sessions and meals for local children, creating a safe, welcoming space for families.
Kate Carroll, Head of Charity for MADL, praised their efforts: “Mitesh and Hepesh’s genuine connection to the community is inspiring. They go above and beyond to ensure every donation makes a meaningful difference.”
Funds are raised through sales of Co-op branded products, collection tins, and a clothing bank at the store, ensuring every customer plays a part in supporting Wigan’s vibrant community.
Results from a survey of 1,000 retailers conducted on behalf of JTI* has found that 63 per cent of retailers would prefer raising the minimum legal age of purchase for tobacco to 21, rather than a generational smoking ban.
Retailers revealed several concerns about a proposed generational smoking ban, with 78 per cent feeling that it would lead to more illicit tobacco in their local area. With 30 per cent of cigarettes and 54 per cent of hand rolling tobacco in the UK already coming from illegal and other non-duty paid sources, this is a problem that the Government needs to clamp down on and not exacerbate.
The survey found that eight out of ten retailers (78 per cent) believe the Government’s budget would be better spent tackling illegal tobacco rather than on implementing a generational smoking ban, suggesting a disconnect between Government priorities and those of retailers. An additional survey of JTI360 users also showed that 70 per cent of retailers do not think enough is currently being done to tackle illicit tobacco in their area**.
With age verification one of the top reasons for violence against retailers, understandably, retail crime was also a concern to those surveyed. Violence against retailers continues to rise at an alarming rate, almost doubling year-on-year with 76,000 incidents in 2024 vs 41,000 in 2023. Nearly two thirds (62 per cent) of respondents* suggested that the proposed generational smoking ban would lead to further increase of threatening behaviour towards retailers.
“This survey clearly identifies the concerns of the retail community regarding a potential generational smoking ban," said Sarah Connor, Communications Director at JTI UK. "At a time when convenience stores across the country are facing unprecedented levels of theft, violence and abuse, we urge the Labour Government to consider the views of retailers before implementing any new legislation. Retailers can share their concerns around the Tobacco and Vapes Bill by writing to scrutiny@parliament.uk before 7 January.
“JTI and many retailers we have spoken to are calling for an increase in the minimum age of purchase to 21 as a viable alternative to a generational smoking ban. In recent years we’ve seen sales of illicit tobacco continue to rise at an alarming rate. Whilst we welcome the proposed granting of new powers for Trading Standards, additional funding is still required so that they have the resources required to combat the ever-growing illicit tobacco trade.”
*Research conducted with 1,000 independent and symbol convenience retailers in September 2024 by Acorn Retail Promotions on behalf of JTI UK
** Survey of 1458 retailers via the JTI360 Tobacco Trade site – August/September 2024.