East of England Co-op has completed its roll out of EDGEPoS, the award-winning global software system from Henderson Technology, at five forecourt sites.
Located in Felixstowe, Colchester, Brightlingsea, Ipswich and Framlingham, EDGEPoS has been installed in two tills per site, and fully integrated to receive fuel sales.
Implementing EDGEPoS has meant there is now a direct product feed from the central database to the forecourts. Membership cards can now be accepted along with employee discount cards. The forecourt sites can also streamline the customer accounts process, and store colleagues have increased visibility of Drive Off and No Means To Pay transactions.
James Norman, Chief Finance Officer at the East of England Co-op said: “We were very motivated to switch to EDGEPoS as the system ticked all boxes for us. Being able to extract data and use it to understand what customers on our forecourts are actually buying is vital especially in today’s competitive marketplace. We are now able to provide consistency in our offers, across our food stores and forecourts so we can provide our members and customers the best value whenever they shop with us.”
Henderson Technology, Retail Technology Operations Director, Darren Nickles added, “We are delighted to be working in partnership with East of England Co-op. By boosting their forecourt operations with EDGEPoS, it means the system integrates with their fuel pumps, enabling efficient transactions, real-time fuel monitoring, and comprehensive reporting. It is great to hear that the EDGEPoS cutting-edge technology has been able to improve customer satisfaction and modernise their forecourt management.
“We look forward to implementing promotional offers, integrating stock management and pricing systems and providing the sites with greater reporting visibility.”
East of England Co-op is the largest independent retailer in East Anglia, with over 3,000 colleagues across Norfolk, Suffolk, Essex, Cambridgeshire and Hertfordshire with approximately 280,000 members and over 120 food stores and supermarkets across the region.
EDGEPoS from Henderson Technology is a powerful system supporting quick transactions, inventory management, and detailed sales analytics. The user-friendly, robust solution maximises efficiency and provides exceptional customer service.
Helen and Andrew Wood of Edith Weston Village Store in Edith Weston, Rutland
