East of England Co-op rolls out self-service in 80 stores

East of England Co-operative Society has deployed self-service solutions, powered by DN Vynamic Self-Service software, in over 80 stores across East Anglia, reports stated today (19).

Since the rollout was completed, over 35 per cent of transactions are being processed using self-service.

John Dixey, Head of IT Development, at East of England Co-op, says, “We have a strong commitment to supporting our communities and require more self-service journeys to reduce the operational pressures on our stores while improving the in-store service experienced by our members and customers.”

“Diebold Nixdorf took the time to get to know our values, challenges and goals, and created a seamless solution that supported our specific needs. Our transition from basic maintenance to DN AllConnect Services helps ensure the highest availability of our technology.”

Ben Gale, Regional Vice President and Managing Director, EMEA Retail Sales Management, at Diebold Nixdorf, comments: “We’re proud of the partnership we have built with East of England Co-op.”

“We worked together to determine that a self-service journey would be highly beneficial to both consumers and the co-op, even in smaller stores.”

Gale claimed that the comprehensive solution will provide consumers with the “shopping experience they want, improve in-store efficiency and provide the lowest total cost of ownership for our customer”.