Bira CEO Andrew Goodacre talks all things sustainability and who retailers need to embrace change for the good
With the retail landscape continuing to evolve, perhaps no challenge is as pressing as the need for sustainability. As independent retailers, we have a unique opportunity – and responsibility – to lead the charge in creating a sustainable and circular economy.
Sustainability in retail goes far beyond simply offering eco-friendly products. It's about reimagining our business model, from sourcing and packaging to energy use and waste management. The circular economy takes this a step further, aiming to eliminate waste and maximise resource use through continuous reuse, repair, and recycling.
Consumer attitudes towards sustainability are evolving. Many are now actively trying to reduce their environmental impact and increasingly expect the same from brands. Research suggests a significant portion of consumers are influenced by businesses with sustainability credentials. This shift in behaviour represents a significant opportunity for independent retailers who embrace sustainable practices.
While exact figures may vary, the overall trend is clear. Sustainability is becoming a key factor in consumer decision-making.
Sustainability often goes hand-in-hand with efficiency and cost savings. By reducing waste, minimising packaging, and optimising energy use, retailers can significantly cut operational costs. For instance, switching to LED lighting or installing solar panels can lead to substantial savings on energy bills over time.
But perhaps most importantly, as independent retailers deeply rooted in our local communities, we have a responsibility to be good stewards of our environment. So, how can independent retailers start their sustainability journey? Here are a few practical steps:
Offer eco-friendly products. Look for suppliers who prioritise sustainability in their manufacturing processes.
Minimise packaging. Opt for minimal, recyclable, or biodegradable packaging options.
Implement a recycling programme. Make it easy for customers to recycle or return products at the end of their lifecycle.
Reduce energy consumption. Switch to energy-efficient lighting and appliances and consider renewable energy sources.
Educate customers. Share information about your sustainability efforts and how customers can participate.
Join initiatives like #BeatTheReceipt. Commit to making paper receipts optional, reducing paper waste.
Bira CEO Andrew Goodacre
At Bira, we've developed a Sustainability Policy to guide our own practices and offer resources to help retailers implement sustainable strategies. We're also proud sponsors of The Sustainable Business Podcast.
Sustainability isn't just about being environmentally responsible – it's about future-proofing your business. As regulations tighten and consumer expectations evolve, sustainable practices will become increasingly crucial for business success.
The journey towards sustainability may seem daunting, but remember, every small step counts. Start with what you can manage today, and gradually build on your efforts: our collective actions can make a significant impact.
As we look to the future of independent retail, let's commit to being at the forefront of sustainable business practices. By doing so, we're not just ensuring the longevity of our own businesses but contributing to a healthier planet for future generations.
Independent retailers association Bira has held a meeting with members of the Treasury team to discuss concerns following its robust response to the Government’s recent Budget announcement.
The Budget, labelled by Bira as "devastating" for independent retailers, was met with widespread indignation from Bira members.
Andrew Goodacre, CEO of Bira, said: “Thank you to all the members who have shared their thoughts on the impact of the budget. Based on this feedback, Bira has been robust in its response and judgement of the budget, especially where it is hurting the medium sized independents by as much as an extra cost of £200K per annum.
“We have also held a meeting with members of the Treasury team to discuss our concerns. Whilst there were no indications that any changes would be made, our concerns were listened to.
“We also discussed the proposed reform to business rates which is due to be in place for April 2026. It was clear from the meeting that Bira will be fully involved with this reform.”
Bira, representing over 6,000 independent retailers across the UK, earlier stated that the reduction in business rates relief from 75 per cent to 40 per cent (capped at £110k) from April 2025 will more than double costs for many retailers.
As a post-budget reaction, Goodacre said on Oct 30, "This is without doubt the worst Budget for independent retailers I have seen in my time representing the sector. The government's actions today show complete disregard for the thousands of hard-working shop owners who form the backbone of our high streets.
"Small retailers, who have already endured years of challenging trading conditions, now face a perfect storm of crippling cost increases. Their business rates will more than double as relief drops from 75 per cent to 40 per cent, while they're hit simultaneously with employer National Insurance rising to 15 per cent and a lower threshold of £5,000, down from £9,100. Add to this the minimum wage increase to £12.21, and many of our members are telling us they simply cannot survive this onslaught."
East of England Co-op said it has improved labour productivity whilst improving customer service delivery in-store with an Electronic Shelf Label (ESL) solution from Pricer, the leading in-store automation and communication solutions provider.
Established in 1861, East of England Co-op is now the largest independent retailer operating in the East of England. In addition to the 120 food stores it operates in the region, the regional cooperative also offers customers specialist services, such as funerals, security, travel agents and petrol filling stations across Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire.
Having announced the roll-out of Pricer’s ESLs to its entire store estate in March, East of England Co-op now uses Pricer’s solution, powered by its cloud-based Plaza platform, to centrally manage and control pricing, product information and promotions across all its ESLs.
Eliminating the need for manual updates, the ESLs deliver real-time price and promotions updates, reducing the risk of pricing errors and ensuring accuracy and efficiency in shelf-edge operations.
The solution also drives overall store efficiency by enabling store colleagues to focus their efforts on customer-focused and value-adding tasks that deliver store performance.
With the new ESL solution now deployed in around 40 per cent of its retail estate, East of England Co-op has already seen significant boosts to labour productivity, drastically reducing the manual effort of store colleagues in maintaining shelf-edge processes, including printing and tearing label strips as well as replacing paper labels.
Before it was spending tens of thousands of labour hours each year completing manual shelf-edge processes, now it estimates labour time that would have been spent on maintaining traditional paper labels has been reduced by 70 per cent.
This also allows store associates to focus time on customer-facing, service-oriented tasks to improved customer experience in-store. Additionally, the move to ESLs has also helped East of England Co-op reduced store printing costs by 50 per cent as well as saving paper use and waste from traditional physical labels.
“The standout aspect of our ESLs Programme is the collaborative spirit Pricer has fostered within the delivery team,” Stephen Lamb, head of program delivery, East of England Co-op, commented.
“This partnership has navigated the challenges of an intensive change programme, demonstrating resilience and adaptability while exceeding the original scope of price and promotion for tangible benefits. Built on a foundation of trust, the feedback from our Co-op technical teams, business units, store colleagues and Pricer highlights how we’ve worked together to seize opportunities.”
Peter Ward, UK country manager at Pricer, said: “We know driving labour productivity in-store is a key focus for retailers, who want to be able to leverage one of their most important and valuable assets – their store staff – to those tasks that drive the most value to customers. Through ESLs, East of England Co-op has freed store associates to serve, deliver efficiency gains and customer experience enhancement, whilst still achieving all the automated operational requirements to effectively merchandise and maintain the shelf-edge.”
PayPoint Plc has on Thursday has announced a robust financial performance for the half year ending 30 September, making continued progress towards achieving an underlying EBITDA of £100 million by the end of FY26.
The company’s UK retail network increased to 30,151 sites during the period, from 29,149 at the end of the previous fiscal year. 70 per cent of these are independent retailers, and the rest in multiple retail groups.
The group reported a 20.6 per cent year-on-year increase in underlying EBITDA, reaching £37.5m, and a 23.4 per cent rise in underlying profit before tax to £26.9m.
“This has been a strong half year for PayPoint where we have delivered a positive financial performance,” Nick Wiles, chief executive, said.
“The resilience of our businesses combined with the growing opportunities to deliver value-add solutions to our clients, continue to underline our confidence in building further momentum in our key growth building blocks.”
Wiles said consumer behaviour has improved from a slow start in April although remains subdued, with broader economic indicators demonstrating the continuing challenging environment for UK consumers.
“We are now putting greater focus on harnessing our enhanced platform through better connecting our increased capabilities and achieving greater collaboration across the business as a whole, opening up more revenue opportunities to the benefit of our clients and customers,” he added.
Total revenue rose by 6.7 per cent to £135m, with net revenue increasing by 6.0 per cent to £84.6m. PayPoint's Shopping division, a cornerstone of the business, saw net revenue grow by 2.5 per cent to £32.9m, supported by a 10.3 per cent increase in service fees. Card payment revenue also grew marginally by 1.2 per cent to £16.6m, despite a 2.8 per cent dip in total card processed values to £3.6 billion.
The UK retail network increased to 30,151 sites (31 March 2024: 29,149), with 70.0 per cent in independent retailer partners and 30.0 per cent in multiple retail groups
The E-commerce division reported the most substantial growth, with net revenue surging 56.9 per cent to £8.0 million. Parcel transactions soared by 47 per cent to 61.9 million, buoyed by the expanded Collect+ network, which now spans over 13,400 sites, with further expansion planned to support volume growth and the rollout of Royal Mail partnership.
The Love2shop segment saw net revenue climbing 7.4 per cent to £18.m. The division processed £67 million in billings during the period, reflecting the success of corporate API integrations and a restructured new business team.
The Payments and Banking division experienced a slight decline, with net revenue dipping by 0.8 per cent to £24.9m, attributed to the phasing out of legacy energy bill payments and reduced cash transactions.
The group has also introduced a new strategic focus, described as the “seventh building block,” which aims to connect PayPoint’s diverse capabilities across payments, rewards, gifting, and loyalty solutions to drive growth.
Despite the challenges posed by a subdued consumer environment in the UK, Wiles said the business remains confident in its growth trajectory.
“Our core characteristics of strong earnings growth, cash flow generation, and capital discipline, along with the continued growth across the group, give the board confidence in delivering further progress in the year and meeting expectations,” he said.
UK claimants announced Wednesday legal action against US pharmaceutical and cosmetics giant Johnson & Johnson, alleging that women diagnosed with cancers were exposed to asbestos in the company's talcum powder.
J&J risks UK court action for the first time over the allegations, having faced a series of similar lawsuits in North America.
KP Law, the firm representing about 2,000 claimants, said "women who have been diagnosed with life-changing and life-limiting cancers were exposed to asbestos contained within the company’s talcum powder".
In response Erik Haas, J&J's worldwide vice president of litigation, said "Johnson & Johnson takes the issue of talc safety incredibly seriously and always has".
Haas added that J&J's own analysis found an absence of asbestos contamination in its products and said "independent science makes clear that talc is not associated with the risk of ovarian cancer nor mesothelioma".
J&J has until the end of the year to respond to a letter sent on behalf of KP Law's clients, following which documents will be filed in the High Court.
The law firm is representing predominantly women regarding the case, and says it has been contacted by thousands more, adding that some have died of their cancers.
Lawyers claim that the US-based corporation knew "as early as the 1970s that asbestos in its talc products was dangerous but failed to warn consumers and carried on producing and selling the products in the UK until as recently as 2022".
J&J said that Kenvue, its former consumer-health division that it separated out in 2023, is responsible for "any alleged talc liability that arises outside the US or Canada".
"Decades of testing by experts... demonstrates that the product is safe, does not contain asbestos, and does not cause cancer,” Kenvue said in a statement.
However, in September, J&J increased its offer to settle talc claims relating to ovarian cancer in the US to around $8 billion (£6.32bn) to be paid over 25 years.
Earlier this year, the company agreed to pay $700 million to settle allegations it misled customers about the safety of its talcum-based powder products in North America.
The company did not admit wrongdoing in its settlement but withdrew the product from the North American market in 2020.
The World Health Organisation's cancer agency in July classified talc as "probably carcinogenic" for humans.
A summary of studies published in 2020 covering 250,000 women in the US did not find a statistical link between the use of talc on the genitals and the risk of ovarian cancer.
Glebe Farm Foods has announced that its site has been awarded AA+ grade following the recent unannounced audit against the BRCGS V9 standard.
The BRCGS Global Food Safety Standard is a globally recognised certification program designed to ensure the safety, quality, legality and authenticity of food products. This was the first unannounced audit for the site and included all the production facilities; de-hulling, flaking and flour, oat drink manufacturing and Tetrapak filling, and new to the scope was the manufacturing and packing of Granola.
The audit covered not only the Global Food Safety Standard but also the BRCGS Gluten Free Programme. The recognition comes following a consistent dedication to excellence and the meticulous efforts of Glebe's technical team and supportive operatives, led by Glebe’s Head of Technical, Serena Woolland, who joined the manufacturer in November 2023, bringing with her a wealth of expertise.
As well as awarding Glebe Farm Foods Grade AA+, it also commended the company for its progress, British farming, investments and innovation, and the unwavering commitment demonstrated by its staff.
"The result is a testament to the hard work of our exceptional production staff and the technical team, keeping both site and systems in impeccable order," said Philip Rayner, Founder and Managing Director of Glebe Farm Foods. " At Glebe Farm Foods, we strive to deliver nothing but the highest standard – whether that’s in taste or product experience, sustainable practices, or food safety. We’re delighted with this status – but we were always confident we’d achieve it!”