Empty shelves, long queues and self-checkouts are some of the grievances that bothered British in-store shoppers the most, a recent research has found.
According to YouGov research, women (41 per cent) express more dissatisfaction with empty shelves compared to men (32 per cent). While around a third of women (34 per cent) are bothered by shops not stocking products they have seen online, only 25 per cent of men echo the sentiment.
On the flip side, waiting in line is more irksome for men (31 per cent) than women (28 per cent). Yet, for issues like self-checkout, paying for bags, staff knowledge, messy merchandising, and staff shuffling, minimal gender disparities exist.
Shifting focus to age groups, those aged 18-24 (36 per cent) and 25-34 (34 per cent) top the dissatisfaction charts regarding unstocked online products. Dissatisfaction with empty shelves peaks among the 35-44 and 45-54 age groups (41 per cent each). Paying for bags is more irksome for the 25-34 age group (32 per cent), while waiting in line vexes 29 per cent of the 45-54 age group and 31 per cent of those over 55.
The use of self-checkout becomes progressively more bothersome as age increases, peaking at 34 per cent for the 55+ age group. Messy merchandising is a relatively consistent concern across age groups, with a slight increase among those between 45 to 54 years (21 per cent). Untidy changing rooms are more bothersome for the 18-24 age group (13 per cent) compared to older age brackets.
The lack of staff knowledge about products on sale annoys 27 per cent of consumers over 55 years. Being passed from one person to another to address a question is reported more frequently among the 35-44 age group (16 per cent). The requirement to give name and address for returns is a concern for 17 per cent of the 45-54 age group.
