In an ugly incident, a leading convenience retailer and postmaster in Pembrokeshire was left reeling in shock and fury after being brutally assaulted by a violent shoplifter in his own store.
Retailer Vince Malone runs Tenby Stores and Post Office in the seaside town of Pembrokeshire, alongside his wife Fiona Malone. In the afternoon of Thursday (8), Tenby Stores was targeted twice by a shoplifter. During his second visit to the store, the shoplifter was confronted after which he got violent and abusive and ended up punching Vince in the face.
Talking about the incident, Fiona told Asian Trader, “This shoplifter came in the morning and then he came again around afternoon. One of our members of staff alerted us through our headsets.
“So I went out to challenge him and say that he'd stolen from us and he needed to pay for the products. I took him to the till and he did pay for that item. However, he was getting very abusive with me and started swearing and yelling.
“On hearing the commotion, Vince came over and tried to get the guy out of the store because obviously we don't want people like that in the shop when other customers are around.
“Unfortunately, just as Vince was telling him that he was banned from the store, this guy punched him in the face. The punch was so bad that it knocked off his glasses and the headset as well," Fiona said.
Police was called and they came within five to 10 minutes. The culprit however managed to flee.
Expressing her frustration and shock over the incident that left the couple shaken, Fiona added, “It could have been me. He was being very aggressive towards me. All I asked him to do is to pay for what he stole. He should have been apologizing to me for even attempting to steal. But instead, he got so much aggressive.
"Our family is disturbed. Our children as well heard about the incident, so they are also worried. One of them works with us, but we also got a little 11-year-old who is really worried about us going to work and that should never be the case.
“It's not something that we normally have here. We do have a lot of shoplifting incidents and sometimes lots of verbal abuse too but not this kind of physical violence. We are angry and frustrated to see that people increasingly feel it's OK to steal from shops and when they get are caught, their reaction immediately is to turn violent.”
The couple has circulated the images of the shoplifter asking other retailers to be on alert and on the look out.
Fiona told Asian Trader, "We have a group called Shop Watch. So I have sent the photo out to all the shops asking people to look out for this person, but obviously not to approach him because he's obviously very violent.”
Fiona also added that this shoplifter was definitely not stealing to “feed his family”, smashing the claim that it is rise in cost of living that is driving people to steal.
“He stole a bottle of wine in the morning. And when he came again and I confronted him, he was again trying to steal a bottle of wine," she said.
The store is equipped with AI-powered X-hoppers that help the staff to detect stealing-like movements. The couple is now more alert to make sure that the store staff continues to remain safe.
“Tools like X-hoppers does help in handling and confronting such situations but we always tell our staff to not to tackle anyone and just let them go. Its just this time I felt it's my shop and my stock that someone is stealing and its my right to confront him so I did.”
Fiona further added that this man was not a local. She suspected him to be some contractor who is in the town temporarily.
She said, "Ours is a seaside town so we have got a lot of transient population. However, it is important to know who the culprit was. His identity should go in the criminal database and police across the country should be aware of what this person has been doing in other areas.
“We are just really angry because we here work seven days a week, trying to provide a vital service to the community, since we also have a post office. Despite all that, some people think it’s okay to steal and shoplift and to top that, they now think they can hit us!"
Independent retailers are demanding tougher police action, more bobbies on the beat and harsher punishments as shoplifting levels reach an all-time high, a new survey reveals.
A whopping ninety-one per cent of respondents to a survey conducted by the Federation of Independent Retailers (the Fed) called for more police patrols on streets, while a similar number - 90 per cent - said that shoplifters should be handed harsher sentences.
Seven out of 10 respondents (72 per cent) said their stores had experienced shoplifting, break ins and damage to property, while they and their staff had been physically or verbally threatened.
Just under half of respondents (47 per cent) said they and their employees had been threatened or had suffered abuse and violence when asking for proof of age ahead of selling an age-restricted product.
Forty-four per cent reported that they and their staff had faced abuse or violence because they had refused to make a proxy sale – selling an age restricted product to a customer buying for a minor.
The results of the Fed’s survey came as new figures from the Office of National Statistics revealed that shoplifting was at a record high, with almost half a million offences recorded last year.
According to the ONS, 469,788 offences were logged by forces in the year to June 2024 – a 29 per cent increase on the previous 12 months.
The ONS added that this figure was the highest since records began – in March 2003.
“Inadequate responses from the police and a slap on the wrist for offenders means that shoplifting is soaring, and offenders are becoming more aggressive and brazen,” said Fed National President Mo Razzaq.
“From the responses we received, it is clear that real action is needed by police, by courts and by the government to stem the overwhelming tide of crime against retailers and their staff. Everyone deserves to feel safe at work and for their businesses to be protected against criminals.
“Fed members are also sending a clear message that one of the catalysts for verbal and physical abuse in stores is asking for proof of age before selling an age restricted product. If the government presses ahead with its plans to phase out smoking and vaping through a progressive ban to gradually end the sale of tobacco products across the country, independent retailers will be subject to even greater levels of violence, abuse and theft.”
Calling for action from the government and not just words, Mr Razzaq continued: “Without effective deterrent, criminals and opportunistic members of the public will continue to commit crimes.”
According to Ministry of Justice statistics, during the year to March 2024, 431 fines were handed out for retail theft under £100, while Home Office statistics for the same period show that 2,252 cautions were accepted for shoplifting.
PayPoint has announced a new partnership with Leeds Credit Union (‘LCU’), a financial cooperative with 37,000 members, enabling them access to its CashOut service, effective immediately.
The partnership will mean that LCU customers can access their cash and savings across any of PayPoint’s UK network of 29,000 retailer partners. This represents an unprecedented growth in accessibility and the first partnership of its kind for LCU. Historically customers have needed to visit one of LCU’s four branches to withdraw money.
Leeds Credit Union provides straightforward, affordable financial services. As a mutual there are no shareholders, so it is owned by its members and always has the interests of the members at the heart of everything it does. The credit union prides itself on providing members with the most appropriate services based on their circumstances.
“Our partnership with Leeds Credit Union will enable its customers to access their funds more easily than ever before," said Jo Toolan, Managing Director of Payments at PayPoint. "We’re committed to pursuing these kinds of partnerships, which enable credit unions to offer a more competitive and technologically advanced service, while simultaneously making the lives of customers that little bit easier through enhanced access.”
Greg Potter, Head of Marketing & Member Experience at Leeds Credit Union, said: “Increasingly, we’re looking at ways that we can apply technological solutions and partnerships to add value to the experience of our members using Leeds Credit Union. This partnership is demonstrative of our determination to grow in their best interests and will make access to funds something that can be done at any of a number of PayPoint locations in the UK.”
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A Philip Morris logo is pictured on a factory in Serrieres near Neuchatel, Switzerland December 8, 2017. REUTERS/Denis Balibouse/File Photo
Marlboro-maker Philip Morris said Tuesday it planned to close down its two production sites in Germany, citing falling demand for cigarettes among Europeans.
"In recent years, demand for cigarettes in Europe has fallen significantly," the company said in a statement, adding that it saw the same trend for roll-your-own tobacco.
"This trend is expected to continue in the coming years," the company said.
Many smokers have been shifting to e-cigarettes, or vapes, and heated-tobacco devices.
Philip Morris employs 372 workers at its factories in Berlin and Dresden. Both sites are scheduled for closure next year.
The tobacco giant said it would begin discussions with labour representatives to find "fair and socially responsible solutions" for staff.
Nisa retailer Prem Uthayakumaran has made significant donations totalling £3,500 to two local community organisations through Nisa’s Making a Difference Locally (MADL) charity.
The funds will provide essential support to groups within the communities that his stores serve, helping them continue their invaluable work.
The first of these generous donations was a £1,000 contribution from Broxbourne Service Station in Hertfordshire, directed to the Lea Valley Karate Academy. The funds will enable the academy to purchase much-needed equipment, ensuring that young people and adults in the local area have access to high-quality resources as they develop their skills in martial arts.
Additionally, a £2,500 donation was made by Eastfield and Cross Road Service Stations to the Mansfield Town Ability Counts Football Club. The club, which provides opportunities for individuals with disabilities to participate in football, will use the funds to support their programs, enhancing the experience for current players and making it possible for even more participants to join.
In July 2024, Prem donated £1,000 to Voice of the Vale – a group of young performers at Nottingham Trent University. This followed further self-donations from Prem to Broxbourne Organisation for Disabled and to Mansfield Under 12s Football Club in 2023.
Prem Uthayakumaran said: “Supporting the communities around my stores has always been important to me, and through Nisa’s Making a Difference Locally charity, we’re able to make a real, tangible difference. The Lea Valley Karate Academy and Mansfield Town Ability Counts Football Club both play vital roles in their respective communities, and I’m thrilled to be able to contribute to their success.”
Nisa’s Making a Difference Locally charity enables retailers to donate to local good causes through the sale of Co-op own brand products in their stores. A percentage of sales from these products goes into a MADL fund, which retailers can then use to make donations to charities, schools, sports clubs, and other community groups.Kate Carroll, Head of Charity at Nisa, said, “We are delighted to see retailers like Prem using their MADL funds to support such worthwhile local causes. Both the Lea Valley Karate Academy and Mansfield Town Ability Counts Football Club provide vital services to their communities, and donations like these enable them to continue their important work. At Nisa, we are incredibly proud of our retailers’ commitment to making a difference locally.”
Nisa’s Making a Difference Locally charity has been helping retailers like Prem Uthayakumaran give back to their communities for over 15 years, and with each donation, they help foster stronger, more Connected local areas.
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A selection of disposable vapes with bright and colourful packaging are seen in a convenience store, on January 29, 2024 in London, England. (Photo by Leon Neal/Getty Images)
The decision to ban disposable vapes by June 2025 has sparked strong reactions across the vaping and retail sectors, with key industry figures voicing concerns about the impact on public health and called for a balanced approach to support smokers switching to vaping as a safer alternative.
A spokesperson of Elfbar, the leading disposable vape brand, highlighted the role of the product in smoking cessation, citing that “nearly three million people in Britain have quit smoking using vapes in the last five years,” with single-use vapes comprising over 60 per cent of the UK market.
The brand warned of unintended consequences, noting, “Our concern is the potential impact on the majority of single-use vapers – adult smokers…pushing them to the black market and illicit products.”
Liam Humberstone, technical director at Totally Wicked, also pointed out the public health benefits of disposable vapes, noting they’ve served as “a key entry point for many smokers seeking an easy-to-use, effective alternative.”
While recognising environmental and youth access issues, Humberstone said “proper regulation, enforcement, and education are vital in addressing these concerns and … it’s crucial to ensure that adult smokers continue to have access to safer alternatives to cigarettes.”
James Lowman, chief executive of the Association of Convenience Stores, welcomed the government’s intention to provide businesses with enough time to prepare for the changes, but added: “This is still a challenging timetable for retailers and their supply chains.” He called for strict enforcement against rogue sellers post-ban to prevent black-market sales, which “undermine legitimate retailers.”
Mo Razzaq, national president of the Federation of Independent Retailers, suggested an alternative approach to an outright ban, advocating for a recycling scheme akin to that for single-use drink containers. “An outright ban will simply send many vapers towards unorthodox and illicit sources,” he said, highlighting the risk posed by products that may not comply with UK health standards.
Consumer advocacy groups echoed these concerns. Mike Salem of the Consumer Choice Center criticised the government for pushing through the ban during Stoptober, a campaign month encouraging smokers to switch to vaping. “Announcing such a policy…seriously damages governmental and NGO efforts in reaching a smoke-free society by 2030,” Salem said.
The UK Vaping Industry Association’s director general, John Dunne, cautioned that a ban might exacerbate black market sales, saying, “Bans are not the answer as we’ve seen in other parts of the world…they will only boost the black market.”
Dunne advocated for stronger enforcement and proposed a licensing scheme for vape retailers to help control sales to minors and ensure environmental compliance, calling for “fines of up to £10,000 and £100,000 for retailers and distributors respectively who break the law.”
The Independent British Vape Trade Association’s chair Marcus Saxton also voiced concerns about the ban's potential to mislead the public on vaping’s relative safety.
“Banning an entire category of vapes is likely to fuel public misperceptions about the relative safety of vaping to smoking. Adults using single use disposable vapes outnumber those that are under 18 by several times. Consequently there needs to be clear messaging from government to encourage those adults not to simply revert to smoking,” he said.
Saxton criticised the absence of an importation ban in the new legislation, arguing that it will lead to increased illicit trade.
The government has laid legislation to introduce the ban and, subject to parliamentary approval, businesses will have until 1June 2025 to sell any remaining stock they hold and prepare for the ban coming into force.