Echoing the desperate plea of hundreds of other victims, former sub postmistress Shazia Saddiq is demanding a “full, fair and final” closure to the greatest miscarriage of justice in Britain's history, a curious case in which a centuries-old government corporation allegedly exploited its might to intimidate, condemn, and financially ruin innocent lives.
With ITV’s recent airing of Mr Bates vs the Post Office, anger and frustration is running high over highly corrupt and blatant scandal. However, for hundreds of sub post-masters caught in the middle of this, it has been an excruciatingly long, slow, humiliating and exhausting ongoing fight.
Between 1999 and 2015, over 900 sub postmasters were prosecuted for theft, false accounting and fraud over shortfalls reflecting in their branch’s Horizon accounting software while about 230 were imprisoned.
Some pleaded guilty in the hopes of not being given a custodial sentence (which was not always the case). Many paid the shortfall in the hope of avoiding legal complexity and to save their reputation and became financially burdened. Others put their hope in the British judicial system believing that the truth would come out.
Over two decades, livelihoods and reputations were destroyed, families shattered, marriages broken, and savings lost. At least four, maybe more, committed suicide.
In 2019, a group of 555 sub postmasters, led by former sub postmaster Alan Bates, won a group action brought in court against the Post Office, with the judge ruling that Horizon contained bugs, errors and defects. This contributed to the Court of Appeal quashing the convictions of 39 former sub postmasters in April 2021.
Parallelly, in September 2020, the government established the Post Office Horizon IT Inquiry, chaired by retired judge Sir Wyn Williams, to investigate the implementation and failings of the Horizon system.
Silencing and threatening
Post office introduced Horizon, built by Japan’s Fujitsu, in 1999 to replace paper-based accounting. Soon after its installation, many branch managers complained, saying that Horizon wrongly showed some amount missing from Post Office accounts. However, they were all told that the system is completely fine.
Problems ensued, resulting in sudden increase in the number of sub postmasters showing unexplained accounting shortfalls. Rather than investigating and fixing the problems, the Post Office held a defensive position that there was nothing wrong with Horizon and that the shortfalls were mainly due to sub postmasters’ incompetence or were simply fraud.
“You’re the only one to have problems!”
A witness of Post Office Horizon IT Inquiry Shahnaz Rashid, the former sub postmistress in South Yorkshire, was often told that the system would "sort itself out" and balance at the end of the month whenever she raised the issue of shortfall at the helpline. In 2012, she was forced to pay £3,500 in installments due to alleged shortfall. Three years later, she was again asked to pay £35,562, failing which she was terminated.
The stress began to take its toll on her family life as they would spend evenings and weekends trying to make sense of the losses. She fell into depression, thinking that since she was the only one in this dire situation, it must be all her fault. The stress and tension eventually ended her marriage.
As the shortfall cases increased, from 2009 to 2015-16, Post Office investigators allegedly horse traded with the sub postmaster, offering to drop the theft charge in return for an admission of false accounting.
Fujitsu, the tech company at the heart of the UK's Post Office scandal, has suffered a financial blow with a billion dollars (£768 million) wiped off its value within eight days of the ITV show 'Mr. Bates vs The Post Office'. (Photo by Christopher Furlong/Getty Images)
Another witness Kamaljit Kooner Singh, former –sub postmaster of Narborough and Rugeley post office, stated in his statement to the inquiry that he often reported discrepancies to Horizon helpline where he was regularly advised to wait until the balance for correction notice. Whenever he pushed harder to dispute a shortfall, he was told that he was the only one facing this problem.
During an audit, he was forced to sign a letter confirming that he had overinflated the figures. He did not get a chance to read the document thoroughly before signing it, not realizing that it would later be used against him, as told to the inquiry.
Singh was suspended from both the branches and was forced to pay for the shortfalls, placing his family under huge financial pressure. His reputation in the community was tarnished, his marriage almost broke and he even contemplated ending his life.
Another witness Vinod Sharma, former sub postmaster at Glasgow, was close to his retirement when he was told that Horizon was showing a shortfall of £28,845. As told to the inquiry, he was allegedly misled by Post Office union representatives George Thompson who coerced him to pay, saying otherwise the post office would be closed and he could be sued. Sharma was left with no choice but to make the repayment and at the end of the day, this came out of his retirement fund.
Khayyam Ishaq, the former Sub-Postmaster of the Birkenshaw branch, was prosecuted for theft and was sentenced to 54 weeks of immediate imprisonment. After being released from prison, he struggled to find work and was very embarrassed about having to wear a prison tag. His conviction was overturned in April 2021 but the whole experience took a major toll on his overall life.
Shazia Saddiq is one of the 555 sub postmasters who, led by Bates, who brought a civil case against the Post Office.
Speaking to Asian Trader, Saddiq recalled how she faced regular problems with Horizon and often turned to its helpline centre for resolution.
“I remember one time, just like you may recall seeing it in the ITV docuseries too, I was putting in some figures in Horizon regarding scratch cards that would be sold on the retail side. And I remember this very prominently that they told me to press some buttons, and the figure doubled right there in front of me. And when I said ‘look, the figures doubled in front of me’, the response from the helpline person was ‘best of British’.
“I didn't know what that meant at the time but now I know that it meant best of luck. At the time, I thought they were more knowledgeable about the system but now I've got to know that they were simply reading off the script, and sort of just telling us what being told,” she told Asian Trader.
Saddiq, a single mother of two, was suspended without pay from Westgate Hill and Ryton branches in October 2016 and was informed that the total shortfall was £39,269.97. In later correspondence with the Post Office's solicitor, the shortfall was mentioned as £41,097.37, but no explanation was offered as to how they have arrived at this increased figure.
The post offices were closed, and she was given no access to either branch or her own retail businesses. The Post Office also took all the stock, fixtures and fittings of conservative value of £60,000 - £70,000.
Former sub-postmistress Shazia Saddiq (Photo by Dan Kitwood/Getty Images)
As the news spread in Ryton village, Saddiq started getting abused by the local community and had to leave her home soon after.
"At the time my children were nine and four. One evening, when I was out with my children, I was called ‘thief’, assaulted in the street in front of my children and attacked with flour and eggs and even stoned. Because of this incident, I had to flee Ryton overnight like a refugee.
“I went to my husband, who was living down south in Oxfordshire. I was already a divorcee with two children. I was sort of ostracized from Asian community and have been battling this on my own,” Saddiq said.
During this time, she was constantly harassed by Post Office investigators to pay up or face consequences.
Speaking to Asian Trader, Saddiq recalled how she was aggressively hounded by post office investigators including Stephen Bradshaw who was involved in the criminal investigation of several sub-postmasters and mistresses and was accused of behaving like “Mafia gangsters”.
During one of such calls, Bradshaw used highly derogatory language, calling her a "bitch", which she found extremely distressing.
When the public inquiry resumed on Jan 11 for the first time since the ITV drama, Bradshaw denied Saddiq’s and similar other claims.
Reacting to Bradshaw’s denial, Saddiq said, “When Stephen Bradshaw denied calling me profanities on the phone call made in October 2016, his denial didn't come as any surprise to me. Bradshaw called me profanities and he hounded me. He was just a very nasty man to be fair. And it is not a surprise that he totally denied it!”
Saddiq and many others like her were constantly made to believe that she had no other alternative but to pay the shortfall and that the Post Office had conducted a thorough and fair investigation and was determined that there was an outstanding payment.
Also, like others, Saddiq was told that she was the only one facing such a problem. It was only in 2019 that she got to know about similar ordeals of her peers.
“It is so naive, but it is only around 2019 that I came to know that about the scale of the scandal and that there were others too affected just like me. I honestly believed what the post office was telling me that I was the only one having these (shortfall) issues,” she told Asian Trader.
Saddiq said throughout her interaction with Horizon and later too, she was never taken seriously owing to her Asian background.
“If you did follow Bradshaw’s inquiry, while he was in the chair, he stated things like ‘they weren't my equal, or this person was above me’. So I feel in his mind, he has notion or opinion of people being either above him or beneath him. And I definitely did feel at the time that he saw me beneath him,” she said.
Former sub-postmistress Seema Misra (Photo by HENRY NICHOLLS/AFP via Getty Images)
It has also emerged that Post Office racially profiled sub postmasters into headings such as “negroid types”, “Chinese/Japanese types”, “dark skinned European types” and other categories, something which may have influenced the decision to prosecute.
Not to forget the fact that the Post Office also sent people to prison reportedly to set an example and stop others from “jumping on the Horizon bashing bandwagon”. Among them was Seema Misra who was eight months pregnant at the time. She was one of the 39 who had their convictions quashed in 2021.
Mend, Amend, Compensate
Over the years, hundreds of sub post masters paid back hefty amounts in the name of shortfall to save themselves from legal actions.
Mohammed Khalil paid approximately £85,860.47 worth of shortfalls from 2005 to September 2015.
As told to the inquiry, “To save my face in the community, I kept bearing this financial burden that the Post Office had forced upon me.”
Patel is demanding compensation by the Post Office, saying they are the people who made her life a living hell, and she needs financial support to clear her debts.
Kooner Singh wants the Post Office to be held accountable and admit that they have done wrong.
“For me compensation is not enough; I want the truth to come out and most importantly, I want to know how they are going to look after current sub postmasters because if nothing changes what is the point. Something has to change,” he said at the inquiry.
In 2019, Post Office settled out-of-court for £58 million. However, £46m went on legal costs, leaving only about £20,000 for each claimant. The government says roughly £138m have so far been paid out to over 2,700 claimants across three separate Post Office compensation schemes. Still, many postmasters are yet to receive compensation or have their convictions quashed.
Speaking to Asian Trader, Saddiq said that it is too difficult to put a compensation figure, expressing her strong disapproval at £75,000 figure.
“At the post office, I have got fixtures installed and fittings. I lost my business, my livelihood. I lost everything. I would have to sit with some expert to put a financial value on everything that I have lost- I lost my pension, health insurance, life insurance, home, sanity, and reputation. How can one put a price on the loss of dignity and reputation? So, it is not a case of ‘oh, take £75,000 and go away’!” she said.
Saddiq is seeking a wholesome and final closure to this painful chapter.
“I could talk about this forever. But for now, I am putting forward the three F- ‘full, fair and final’. Full as in uncovering the whole crime that happened, fair as in look and compensate fairly each one of us who had to suffer for all these years and final as in just put an end to this once and for all; we all need to start healing,” she said.
ITV drama has managed to rattle the country though it is still sad that it took a TV docuseries and social media uproar to wake up our MPs to the matter which has otherwise been going on for more than 20 years. Or, with the general elections just a few months away, is it just a matter of timing?
Prime minister Rishi Sunak has pledged to bring in a new emergency law to exonerate postmasters caught up in this scandal after the ITV drama sparked outcry. Postmasters will have to sign a document saying they are innocent to get their £600,000 compensation, although they can opt to have their claims individually assessed.
Though calls for mass exoneration have come from across the political divide, legal experts have raised concerns that it could interfere with the constitutional independence of courts and judges.
There can be other way outs too. Sources in the judiciary have told Asian Media Group that the government did not need to bring in a blanket acquittal and the courts could clear the backlog by using the same mechanisms when dealing with terminally ill people who felt they had been wrongly convicted.
Former subpostmasters celebrate outside the Royal Courts of Justice in London, on April 23, 2021, following a court ruling clearing subpostmasters of convictions for theft and false accounting.(Photo by TOLGA AKMEN/AFP via Getty Images)
“It’s something judges have been doing for years,” said one civil court judge who asked not to be named.
“If someone’s case needed to be expedited, a judge would look at the evidence in writing, and as long as the defendant, in this case the Post Office and Horizon, didn’t object, we could agree to a settlement and quash the conviction. If we used our common sense, we’d be able to complete all the cases before the general election.”
The sudden peak of interest in the scandal has been welcomed by those who have been involved for years, but some questions continue to remain unanswered- What exactly caused account balance mismatches? Who was responsible for those errors? Who knew about them, but did nothing? And more importantly and rather an uglier one- was the system tweaked to favour some or someone in particular?
The independent public inquiry is still gathering evidence from postal workers, the government, the Post Office, Fujitsu and others. The inquiry is expected to conclude later this year.
Despite the setbacks and the lifelong trauma, Saddiq still believes in the British judicial system.
“I trust the court and the current inquiry that's happening headed by the retired judge Sir Wyn Williams. To be honest, when it was first announced, I thought it was just another whitewash, sticking a plaster over the top. I did not count on how integrity filled Sir Williams is.
“Believe it or not, I still respect the British judicial system and have 100 per cent faith in it,” she said.
Two business owners have been slapped with fines after being found selling vapes to children at shops in Liverpool. Sanctions have been handed down to two men who appeared before Liverpool and Knowsley Magistrates Court on Thursday.
Zahur Chaudhary, of Challoner Grove, was hit with a £250 fine after he was found to have sold a watermelon flavoured Elf Bar vape pen to a person under 18 at AF Newsagents on July 11. Chaudhary was also hit with costs of £250 and a £120 victim surcharge by magistrates.
The case was brought as the local authority continues its crackdown on illegal sales of vapes and illicit smoking products. The court also imposed a financial penalty on Farman Jolla for his role in prohibited sales.
Jolla, 36, of Beaumont Street, sold a cherry cola Elf Bar pen to an under-18 on the same date – July 11 – at Smithdown Sweets on Smithdown Road. The defendant was given a lesser fine of £150 with a victim surcharge of £60.
Similar costs of £250 were also applied. Court officials and the city council have taken a dim view towards illegal sales throughout the year.
A number of shops and licencees have been sanctioned during 2024, including one business where a teenage girl was able to access vapes and vodka leading to her requiring hospital treatment. When two teenagers entered Old Swan Express on Prescot Road last month, they were able to purchase two bottles of vodka without being challenged.
Owner Sinnathamby Arumugasamy lost his licence, despite only gaining permission to trade at the former angling store in February of this year. Claire Jones, from the council’s trading standards team, said she had conducted an undercover visit to the site and managed to purchase illegal cigarettes produced from beneath the counter for £5.
Ms Jones said it was “impossible” to sell them so cheaply if they had been legitimate. A Woolton convenience store shut down by the courts has had its licence revoked after engaging in “criminality.” Village News on Allerton Road was slapped with a three month closure order by Sefton Magistrates Court owing to “serious nuisance to members of the public.”
A total of 145 products were seized in October 2022 which had been stored in the shop, while in March this year, another 183 illicit vapes were also taken away. In June, the shop was informed it would be the subject of an underage sale test which was also failed when a 15-year-old boy was able to buy a £6 device.
The government on Friday announced that they will introduce new Respect Orders as part of the Crime and Policing Bill.
The measure, a modernised version of the anti-social behaviour orders that were introduced by the last Labour Government, is aimed at the most serious offenders who plague town centres and neighbourhoods with anti-social behaviour.
The Respect Orders will give the police and local councils powers to ban persistent offenders from town centres or from drinking in public spots such as high streets and local parks. These will be piloted prior to national rollout to make sure they are as effective as possible.
Perpetrators can also be required to address the root cause of their behaviour by being mandated to undertake positive rehabilitation, such as attending drug or alcohol treatment services, or an anger management course to address the underlying causes of their behaviour.
Failure to comply with Respect Orders will be a criminal offence. Police will have the ability to immediately arrest anybody who is breaching their Respect Order.
“Antisocial behaviour chips away at communities’ sense of confidence and pride, undermines local businesses and can have a devastating impact on victims,” Yvette Cooper, home secretary, said.
“This cannot be allowed to continue. Respect Orders will give police and councils the powers they need to crack down on repeated anti-social behaviour, keeping our communities safe and ensuring repeat offenders face the consequences of their actions.”
As well as prison sentences of up to two years, criminal courts will also be able to issue unlimited fines and community orders, such as unpaid work, and curfews as punishment for breaching a Respect Order.
Retail trade union Usdaw has welcomed the announcement, terming it as key step to tackling the epidemic of retail crime.
“After years of the Conservatives effectively decriminalising retail crime, leading to a more than doubling in shoplifting since the pandemic, we now have a government that is delivering on its promise to bring town centre crime under control,” Paddy Lillis, Usdaw general secretary, said.
“We very much welcome the announcement of new Respect Orders to tackle repeat offenders who terrorise shops and high streets, striking fear into the hearts of retail workers whenever they enter the store.”
Ecco+, another pre-Horizon IT system that was introduced to post masters between 1992 and 1999, was also likely to be faulty due to which hundreds of sub postmasters were prosecuted by the Post Office, a leading sub postmaster representative has said.
Speaking to Asian Trader today (22), Calum Greenhow – Chief Executive Officer at National Federation of Sub Postmasters (NFSP) stated that Ecco+ system that was introduced between 1992 and 1999 also created problems for sub post masters.
Greenhow said, "Apart from Capture that came in pre-Horizon time, there was another one called Ecco+ that was in operation between 1992 to 1999. Within that period, (I have learned just in the last few days) post office brought about 334 prosecutions over an eight-year period."
He added, "We have heard so much about Post Office carrying out prosecutions during the Horizon. The fact is, they carried out prosecutions prior to Horizon as well, to near enough the same number and to the same degree. So we're talking about a prosecution regime over a 32-year period, not a 25-year period. Their attitude against sub postmasters and their own staff has been prevalent for well over 30 years," he said.
The NFSP last month wrote to the minister in charge of the Post Office requesting a review of problems experienced by users of Ecco+. With Ecco+, there were fewer prosecutions based on the systems reporting shortfalls, but instead, some users “were either dismissed or forced to resign, leading to severe financial consequences”.
A Department for Business and Trade spokesperson said, “The possible issues relating to Ecco+ have been brought to our attention following the independent investigation into Capture. The Department is looking into the issue.”
Last month, on being asked by Computer Weekly for details on the Ecco+ systems, Post Office said, “We don’t have the information you’ve asked for about Ecco+ to hand, and so if you would like to pursue this, we would recommend you submit a freedom of information request given that the subject matter dates back some 30 years and that is the most appropriate route to conduct searches.”
Ecco+ is the second pre-Horizon system that has come under scanner. Earlier this year, an independent forensic analysis, commissioned by the government in May, reported that IT system Capture had bugs and glitches and there was a reasonable likelihood it had caused cash shortfalls too.
According to latest reports, at least eight convictions predating the Horizon Post Office scandal are being looked at by Criminal Cases Review Commission (CCRC) investigating potential miscarriages of justice after being affected by Capture software.
Lord Beamish, the former Labour MP Kevan Jones, has been supporting victims and is calling for the government to extend current legislation to automatically quash convictions.
"The government are going to have to take this seriously," he said. "We can't have a situation where we have a two-tier system where people get exonerated from Horizon and the Capture cases are either forgotten or have to go through a very lengthy legal process to get their names cleared."
Lord Zameer Choudrey CBE SI Pk, Chief Executive of Bestway Group, and Dawood Pervez, Managing Director of Bestway Wholesale, presented a cheque for £100,000 to The Duke of Edinburgh’s Award (DofE) at Bestway Group’s Head Office in Park Royal, London last week.
This significant contribution reflects Bestway's ongoing commitment to supporting impactful charitable initiatives that make a difference to the lives of young people across the UK. The presentation was attended by Ruth Marvel OBE, Chief Executive Officer, Laura Puddefoot-Knaggs, Head of Philanthropy and Clare Harris, Senior Relationships Manager from The Duke of Edinburgh’s Award, and Bestway Board of Directors, including Sir Anwar Pervez OBE H Pk, Chairman Bestway Group.
The £100,000 being donated to The Duke of Edinburgh’s Award was raised through Bestway’s annual Ascot Charity Race Day held in June this year (2024), which was attended by over 750 of Bestway’s key business contacts, supplier partners, colleagues, press and the charity. Each year the company hosts a charity race day at Ascot to raise funds for charity, an event that celebrated 31 years this year.
The Charity Race Day is one of Bestway Wholesale’s largest corporate events in the calendar, supported by supplier partners for over 30 years. Over 27 charities have benefited from funds raised through the event since it began in 1994, including The Duke of Edinburgh’s Award, widely recognised as the world’s leading youth achievement award.
Lord Choudrey explained why the business has chosen The Duke of Edinburgh’s Award as its charity partner this year:
“Charity is at the core of what we do at Bestway, and our annual Charity Race Day cements the ongoing work to such great organisations such as The Duke of Edinburgh’s Award by our family.
“We have worked with The Duke of Edinburgh’s Award for over 30 years and take great pride in the Gold Partner status we hold. During this time we have experienced first-hand the incredible work the charity does in preparing our young people for the future in whatever role they undertake.
“The Duke of Edinburgh’s Award inspires and empowers young people, supporting them as they learn new skills, overcome obstacles, whilst helping them build confidence and resilience. This charity ties in with our other efforts to recognise the importance of supporting initiatives that invest in the future of our youth.”
Bestway Foundation was established by Sir Anwar Pervez in 1987, as the charitable arm of the Bestway Group, with a philosophy to support less fortunate people through the advancement of education and healthcare. Since inception Bestway Foundation has donated more than £35m to charitable causes, including donations to charities, hospitals and schools as well as the funding of university scholarships. Bestway Group has donated more than £15 million to the Bestway Foundation in the UK.
Dawood Pervez, Managing Director of Bestway Wholesale, said: “We are delighted to support the work of The Duke of Edinburgh’s Award which has seen participation in the Award grow every year since inception. Millions of young people from across the UK in schools, community groups, young offender institutions and workplaces have had the opportunity to build resilience and gain lifelong belief in themselves through the DofE.
“Understanding that our donation will help young people to challenge themselves to attain standards of achievement and endeavour in a wide variety of active interests – to serve their communities, experience adventure and to develop and learn outside the classroom, really aligns with the values of The Bestway Foundation.”
“The Annual Ascot Charity Race Day is just one of the ways that Bestway Foundation gives back, and we are incredibly grateful to our supplier partners and colleagues for supporting this annual event and donating generously to ticket purchases, the Charity Auction and other fundraising activities.”
Alex McDowell, DofE Fundraising Director, commented on the donation:
“We are delighted to receive this incredibly generous donation to support the DofE’s vital work. The money raised will support the charity’s Resilience Fund which offers free DofE places, bursaries or additional support for marginalised young people facing barriers to participation including financial constraints, additional needs or caring responsibilities.
“The DofE equips young people with the skills, confidence, and self-belief to help them take on today’s toughest challenges. We want to ensure every young person has the chance to take part, no matter who they are or where they live. This generous donation will enable us to continue reaching more young people with a life-changing DofE.”
The Lord Choudrey concluded:
“Charity is at the core of what we do here at Bestway – we are extremely dedicated to our social responsibility and incredibly committed to giving back to the communities within which we operate.”
As we head into the busiest time of the year for the grocery industry, GroceryAid is urging people to reach out to them if they find themselves struggling.
The charity helps grocery workers and their families through difficult times and offers a range of financial, emotional and practical support. This includes support for people facing stress, anxiety, low mood or loneliness, as well as debt advice and impartial financial support through GroceryAid’s online financial hub.
“The festive period is a golden time for the sector but of course, along with an increase in trade comes an increase in pressure," said GroceryAid CEO Kieran Hemsworth. "Across the industry, workers are stepping up the pace to keep shelves stocked and customers happy. We know this can sometimes lead to feeling overwhelmed, especially when everything else, from social engagements to family responsibilities are also at full throttle.
“This is a reminder that if you’re struggling this year, we are here for you.”
GroceryAid’s free confidential Helpline is available 24/7, 365 a year and is answered by trained counsellors – even on Christmas Day. Call 08088 021 122 or visit groceryaid.org.uk/get-help