A SPAR retailer in Wiltshire has pledged to continue using social media to name and shame alleged shoplifters after the move helped her retrieve the lost cost of the stolen goods.
Susan Connolly, the director of Connolly SPAR, an award-winning retail business with four SPAR stores in Wiltshire, has started using Facebook to post CCTV images of people stealing from her Wiltshire store.
Speaking to Asian Trader, Connolly vowed that she won’t be stopping this practice soon as shoplifting has gotten out of hand in her area and police are not paying much attention to smaller, singular cases, even though they are draining the business as well as the mental health of everyone involved in the store.
Over the past few weeks, Connolly has developed the habit of putting images of shoplifters on social media. Recently, she posted five different offenders’ pictures on Facebook and asked the community to identify them by telling them what they had done. The success rate is 100 percent each time, she said, as the offender always comes back and pays for what they stole.
She said, “Its not only teens but there are also some adults who are doing this. Stealing and shoplifting are seeing a general rise at the moment. So I decided to take images from CCTV of them in the act and make a nice little post on Facebook, even if we know who it is, just to send a strong message out there that we are watching and we will catch you.
“Normally community identifies and shares the name of the offender but in last five cases, offenders have come back and paid in full. I accepted payment and removed the post.
“I know there must be guidelines of posting someone’s image on social media, but it works wonderfully for me. As soon as they come in and pay, I do take the post down. In last five cases, which also included a very abusive lady in her 30s, I got my money back," she said.
“We normally didn’t have many cases in the past. Shoplifting and theft are not something we normally suffer from, but there's just a huge spike at the moment. Five instances in about four days is absolutely huge for us. We've never suffered like that before.”
The police are not doing much about it, said the retailer.
Susan Connolly's store raided in January 2024
Connolly said, “Police are not doing anything about small crimes. They are only interested in bigger organised gangs and prolific offenders. Like, back in January, when one of my stores was raided, the police turned up, took corrective action and managed to nab the gang as well. For smaller stuff, police don’t care."
A gang of burglars armed with axes and baseball bats targeted one of Connolly's stores on Jan 2, taking away £8000 worth of cigarettes and tobacco while causing £3000 worth of damage.
She added, “I joined a new initiative that was supposed to be a with local inspector once a month but that has not even started.”
Connolly also criticised Labour for axing the community sentencing of shoplifters.
"I feel retail crime and abuse of shop workers are not being addressed properly. There is lots of talks about it but no concrete actions. It's absolutely wrong," she said.
Connolly said she will continue posting pictures of offenders on Facebook even if she runs the risk of prosecution. The stores are equipped with facial recognition technology. Connolly stated that the tool works to a great extent but those who enter the store with an aim to steal, don’t care.
"Facial recognition is very effective. But after some point of time, if the person wants to steal, they won’t care if there's a camera," she said.
Sugro UK member and Brand Factory Ltd board director Tony Cox has been awarded The King’s Award for Enterprise – International Trade 2024, in recognition of his outstanding achievements in global trade.
The prestigious award was presented during an on-site ceremony held recently at their Aylesbury location, honouring all 84 staff members who have contributed to the company's success. The presentation was made by Countess Howe, His Majesty’s Lord Lieutenant of Buckinghamshire, and received by Tony Cox and Dilip Vithlani on behalf of the Brand Factory team.
Also in attendance were notable local and national figures, including Councillor Alan Sherell, Mayor of Aylesbury, Laura Kyrke-Smith, MP for Aylesbury, Councillor Mimi Harker, and Carl Wood, National Trade Director of NatWest Bank.
The King’s Award for Enterprise is a highly respected accolade, considered by a committee chaired by His Majesty, The King. The award recognises companies that demonstrate exceptional achievement in international trade, underpinned by a strong, value-led ethos and commitment to ensuring that all employees can contribute and succeed.
Companies that achieve the award must demonstrate sustained growth relative to their size and market sector. Brand Factory Ltd, a leading player in the FMCG market, was acknowledged for its role as a global market leader and trusted partner across numerous international markets. As a recipient of The King’s Award, Brand Factory Ltd now has the privilege of using The King’s emblem on its business documentation for the next five years, further enhancing its reputation within the industry.
Commenting on the award, Cox said, “We are extremely honoured with this fantastic achievement and incredibly thankful for recognising our excellence in International Trade. On receiving this prestigious award, we would like to extend our immense gratitude to all our invaluable customers, suppliers, and dedicated employees for their contribution.
"Together, we have reached the new heights! We look forward to continuing our partnership and reaching even greater milestones together in the future.”
Brand Factory Ltd, known for their tagline “All Brands in One Place”, started trading in Watford in 2018 before relocating to Aston Clinton, Aylesbury in 2019. Since then, they have grown to become a significant force in the global FMCG sector, continuing to lead the way in international trade.
The government has introduced the Tobacco and Vapes Bill the parliament, which includes a proposal for a licensing scheme for retailers selling tobacco, vape, and nicotine products across England, Wales, and Northern Ireland.
This development, welcomed by industry leaders, aims to curb illegal sales and prevent youth access to these products. If passed, the licensing scheme would be supported by on-the-spot fines of £200 for retailers found selling to minors, although some industry voices have called for even tougher penalties.
The UK Vaping Industry Association (UKVIA) welcomed the inclusion of the licensing proposal, saying the step is crucial to tackling illicit sales.
“We have been consistently calling on successive governments to introduce a robust and effective industry licensing scheme,” John Dunne, UKVIA’s director general, said, noting that a well-enforced licensing programme could generate over £50 million annually to support a Trading Standards enforcement initiative.
However, Dunne expressed concern that the £200 fine would not be a sufficient deterrent for rogue traders and argued for higher penalties, especially for distributors.
The bill arrives in the wake of other regulatory announcements, including a ban on single-use vapes set for June 2025, and a new £2.20 per 10ml duty on refillable vape liquid and prefilled pods from the Autumn Budget.
Additionally, the Bill proposes broad restrictions on vape advertising and sponsorship and includes powers to control flavors, display, and packaging of vaping products.
Marcus Saxton, chair of the Independent British Vape Trade Association and group chief executive at vape retailer Totally Wicked, commended the government’s intent to enforce stricter penalties for illegal sales but warned against “regulatory overkill.”
Saxton highlighted that overly restrictive measures could undermine vaping’s role as a quit aid for adult smokers, who rely on it as a harm reduction tool.
“Excessive restrictions on the types of products that our members can provide may reduce the products’ appeal. Even worse, they may contribute to continued misperceptions about the harm of vaping relative to tobacco smoking,” Saxton said.
“Specifically, the role of flavours in supporting adult smokers to a successful quit attempt is accepted and understood by most public health stakeholders, and we believe to have been fundamental to the success of vaping in reducing smoking rates.
“Therefore, any reference to potential powers to restrict flavours is very worrying, as it threatens the government’s own goal of the UK becoming smoke free by 2030.
Dunne also noted that the government needs to “take on board the critical role that flavours play” in the success of vaping as a harm reduction tool, calling for a on restricting inappropriate flavour names, not flavours.
“We will want to understand the detail of these powers as it is imperative that the new government establishes a balanced approach to vaping policy which safeguards against the very real challenges of youth vaping and illicit products, while preserving and promoting vaping as the most successful stop smoking tool available for adults,” he added.
The Chartered Trading Standards Institute (CTSI) voiced strong support for the licensing proposal, which aligns with its call for better regulation of youth vaping. CTSI chief executive John Herriman termed the bill as a step toward reducing youth access to vape products but stressed the importance of adequately funding Trading Standards Services to enforce these new measures.
“We stand ready to support businesses to understand their obligations, and take action against anyone who ignores those obligations, as well as being prepared to take action against businesses that flaunt them,” Herriman said.
“We feel the need to stress once again that enforcement of all these measures will be enabled by proper resourcing of local trading standards services and we look forward to seeing the government’s proposals on this as the bill passes through the parliament.”
Arrival of customary "pre-festive" deals boosted food sales though overall sales suffered in October as cash-strapped shoppers stayed at home, holding off purchases amid uncertainty over the budget and fears over rising energy bills.
According to data from the British Retail Consortium and the consultancy KPMG published today (5), sales increased by 0.6 per cent compared with October 2023, less than half the three-month average growth rate of 1.3 per cent.
Food sales increased 2.9 per cent year on year over the three months to October, against a growth of 7.9 per cent in October 2023. This is below the 12-month average growth of 4.1 per cent. For the month of Oct, food was in growth year-on-year.
Helen Dickinson OBE, Chief Executive of the British Retail Consortium, said that October’s "disappointing" sales growth was partly driven by half term falling a week later this yea.
"Uncertainty during the run-up to the Budget, coupled with rising energy bills, also spooked some consumers. Fashion sales took the biggest hit as the mild weather delayed winter purchases. Health and beauty sales remained buoyant, with beauty advent calendars flying off the shelves.
“After a painful Budget for retailers, the hope is it will be less painful for households in the immediate term and consumer appetite will pick up in time for the Black Friday sales and festive season. Retailers must now grapple with over £5bn of new costs announced by the Chancellor, including in Employer National Insurance, Business Rates and the uplift in the National Living Wage. Managing this will hold back investment and growth in the short term, while further squeezing already-low margins and risking inflation," she said.
Commenting on sales performance of food and drink sector performance, Sarah Bradbury, CEO at IGD, said,“In October, UK food and grocery sales saw a modest step up in growth compared to September, but this period does not include the last five days of the month, when an uptick of spending around Halloween might have been expected.
“However, the arrival of customary ‘pre-festive’ deals in categories such as wine helped boost sales in the second half of the month. Importantly - volume, as well as value growth, remained positive despite a downbeat mood in the wider economy reflecting nervousness around potential tax hikes in the government’s budget.
“Shopper Confidence continues to reflect very differing shopper experiences, with lower income households feeling much more negative than higher income households. Retailers will be hoping that measures announced in the budget, such as the uplift in the minimum wage, will give a much-needed confidence boost to lower income shoppers and that the nation is looking forward to the coming festive period with more optimism.”
Nisa Local Smithy Green, led by store owners Mitesh and his brother Hepesh Halai (affectionately known as Gaz), joined forces with Ince CE Primary School to host a fun-filled fundraising day for Talk First, a local charity supporting families and children.
Originally intended to take place outside the Nisa store, the overwhelming community interest prompted the school to generously offer their grounds, transforming the day into a larger celebration of community spirit.
The event was packed with excitement, featuring stalls, games, and a crowd-favourite Gaz getting soaked in the stocks! The collaborative efforts of the school, Talk First, Wigan Council, and the Wigan Mayor highlighted the true power of partnership within the local community.
The fundraising exceeded expectations, with more than £1,600 raised on the day. Ince CE Primary School contributed a generous £410, and Nisa Locally Smithy Green further boosted the total by matching the school's donation through their Making a Difference Locally (MADL) fund. This brought the overall amount raised to an impressive £2,421.
Reflecting on the event, Hepesh said: "A representative from Talk First called it ‘Community Partnership working at its very best!’ We couldn't agree more. This day showed what can be achieved when our community comes together for a great cause."
He extended heartfelt thanks to the school staff, volunteers, Talk First representatives, and the local dignitaries who made the day such a success. Through Making a Difference Locally, Nisa retailers support local causes by donating a percentage of sales from Heritage and Co-op products in-store, directly benefiting their communities.
Kate Carroll, Nisa’s Head of Charity, added, "This event exemplifies the incredible impact our retailers can make through MADL. We are so proud of Nisa Locally Smithy Green and the Ince community for their unwavering dedication to helping local causes like Talk First."
Forecourt operator EG Group on Friday said it has completed the sale of its remaining UK forecourt business and certain foodservice locations to co-founder Zuber Issa.
The group added that the transaction proceeds will be used to repay debt.
As previously announced, following completion of the transaction, Zuber has now stepped down from his executive leadership capacity at EG Group, becoming a non-executive director.
His brother and co-founder Mohsin Issa will lead the group as sole chief executive.
EG Group has in June announced the sale of the remaining UK business for £228 million to Zuber, who will focus on leading and growing a new UK petrol forecourt and convenience retail business, including food service, to be branded ‘EG on the Move’.
“Mohsin and I have realised and surpassed our own expectations and the group is a UK success story on a global stage,” Zuber said in September, as the deal received all relevant approvals.
“Our business represents the very best standards and customer experience of leading retail brands in fuel, foodservice, grocery and merchandise. I am very proud of what we have built together and look forward to being part of the Group’s continued success.”
Mohsin added: “This is a very exciting time for EG Group and the wider sector. I am delighted to return to lead EG Group where there are many opportunities. I would like to also pay tribute to Zuber’s effective leadership, incredible contribution, dedication and commitment to EG Group.
“We embarked on this exciting enterprise journey together knowing no boundaries, moving from one site in Bury to the world class global convenience business that it is today. I look forward to continuing to work with my brother and receiving his strategic counsel as a fellow shareholder and board member on the EG Group board.”
EG has an extensive global network spanning nine international markets across the UK, continental Europe, US and Australia with more than 5,500 sites and employing about 38,000 colleagues.