A new Nisa Local store has opened its doors in Stoke-on-Trent, led by experienced retailer Waran Theepan, marking his fifth store in his two-decade career and his second Nisa fascia store.
The Sneyd Green store, previously a Co-op, underwent a swift transformation after Waran took over in early July. With support from Nisa, Waran successfully opened the store to the public by mid-August, maintaining much of the original layout while preparing to introduce new services and product lines in the coming weeks.
The new Nisa store continues to offer a broad selection of Co-op own-brand products, which have already proven popular with local shoppers. In addition, Waran is introducing new features such as a fresh bakery section, an ATM, and a food-to-go area. The store will also carry a range of affordable options, including Nisa’s "Honest Value" range, which caters to customers seeking high-quality products at competitive prices.
Waran is focused on enhancing the customer experience, with future plans to introduce a coffee machine and expand the fresh food range.
Despite some services still awaiting installation, Waran and his team decided to open the store to ensure the local community could benefit from its offerings as soon as possible.
Waran Theepan said: "We’re excited to get up and running so quickly thanks to Nisa’s support. We’ve kept the store’s core plan intact for now but have plans to bring in fresh offerings to better serve our customers. We’ve still got a few things to finalise, like the bakery and coffee machine, but we didn’t want to keep the doors closed any longer. Our goal is to provide a variety of products to meet the diverse needs of the community while ensuring great value."
With a focus on customer satisfaction, Waran plans to continue refining the store’s product range and services, keeping local preferences and trends in mind. Working with Nisa, alongside Co-op’s strong own brand offering, ensures that the new store is well-positioned to meet the needs of Stoke’s residents.
Nisa Local store in Cambridgeshire, Ash's Shop, owned and run by retailer Amit Puntambekar was recently visited by a local MP as he heard about the retailer's issues and contribution.
The store visit took place on Thursday (27), where Ian Sollom MP visited Nisa Local in the village Fenstanto to discuss store owner Puntambekar’s experience with retail crime and his invaluable community work.
The visit began with an introductory chat as well as a store tour, before an in-depth discussion of the following areas:
Operational costs and challenges
Ongoing incidents of shop theft and violence
The importance of investing time into developing staff
The importance of relationship building with regular customers
Over the past few months, convenience store body Association of Convenience Stores (ACS) has been encouraging retailers to meet with members of parliament by inviting them to visit local shops, highlighting the important work they do for their communities and sharing what support they need from the government.
ACS chief executive James Lowman said, “We are glad to see MPs engaging with our retailers to listen to their concerns and show their interest in local issues affecting the convenience sector.
"We strongly encourage everyone to continue to conduct these store visits, as it is important to show real-life examples of local issues that affect your business so you can get the support you need."
Puntambekar has been vocal against rising cases of violent crime and abuse, challenging the general perception that shop theft is "victimless", detailing the intensity and effects of such crimes.
Earlier this year, he was left badly injured in a violent incident when he was punched in the face by a shoplifter.
Puntambekar revealed to Asian Trader at the time, "I was punched in the face by a shoplifter. I then had to detain him for 20-25 minutes until the police came out," said the retailer.
Calling for safety for retail work force, Puntambekar stated, "Shop theft is not harmless.
“It causes major psychological damage and anxiety to retail teams. More worryingly, the physical violence is abhorrent. Nobody should have to think about going to work and being attacked.”
A lifeline for more than 3,400 people of Fenstanton in Cambridgeshire, Ash’s Shop has been serving the community since 1988.
Second generation retailer Amit Puntambekar has been running the store since 2017 after taking the charge from his parents and has plans to take it to new heights.
Almost a third of online deliveries from big supermarkets such as Tesco and Aldi included a swapped item, many of which were deemed as "completely inappropriate” by the shoppers, shows a recent poll.
According to a survey by Which? 29 per cent of online grocery shoppers said they received a substitution in their most recent order, with some stating that they had received some unexpected replacements like receiving fish steaks instead of cupcakes, and sanitary towels in place of sandwich wraps.
Among the supermarkets goofing up, Asda ranks the highest with almost half of Asda shoppers receiving a replacement product in their last order, the survey suggests, and they gave the supermarket just two stars out of five for its choice of substitute items.
One customer reported receiving bananas instead of pizza, another found a roasting tin in place of roast potatoes and a third said they had been given micellar water facial cleanser instead of drinking water.
The poll found a third of Sainsbury’s customers (32 per cent) found a substitution in their latest shop, although the grocer received three stars for its selections, suggesting they were generally well-received.
Among the more bizarre examples reported to Which? were beef dog treats instead of beef steaks and leeks instead of flowers.
Among the 31 per cent of Morrisons customers sent replacement items was one who said they found sanitary towels instead of sandwich wraps and another who received fish steaks in place of lemon cupcakes.
Unlike most independent convenience stores who try to reach out to the shopper before making a swap, supermarkets tend to consider computer-generated options based on factors such as brand similarity, the price and availability.
Retailer Biren Patel, owner of Budgens Berrymoor, and Natalie Lightfoot, owner of Lodis Solo Convenience store in Scotland, are among the retailers who make sure to call the customer if he finds an item from online order out of stock.
In a recent conversation with Asian Trader, Patel explained, “We take extra care with delivery customers, like if we get an order and we don’t have one thing, we call and ask for replacements rather than removing it from list or adding something from our side.
He also added that since most of the time, such online orders are immediate need-based, he makes sure not to miss any item as it might be "a necessary ingredient of a family meal preparation".
Such personalised service is often not present at the bigger chains.
While many saw the funny side of substitutions, Which? heard from several customers who complained about receiving meat or dairy instead of vegetarian or vegan alternatives.
Some supermarkets allow customers to opt out of receiving replacement items altogether, but most will notify customers about substitutions beforehand via email or text and allow them to refuse the new item if they do not want it.
All the supermarkets in Which?’s survey allow customers to hand back unwanted substitutions to the delivery driver, or when they pick up a click and collect, and receive a refund.
Keep ReadingShow less
Birmingham Convenience Store License Revoked Over Illegal Sales
The license of a convenience store in Birmingham got revoked after it a knife was sold to a teenager and a hoard of fake and illegal goods were found at the premises.
According to local reports, Sandwell Council revoked the license granted to retailer Mandeep Sharma, owner of Hill Top Supermarket in West Bromwich, after a catalogue of illegal tobacco products, alcohol, prescription-only drugs, and fake mobile phones found at his store last year.
In another incident, a 15-year-old was also sold a pack of knives unchallenged at the store as part of an undercover sting by Sandwell’s trading standards.
A search of the shop in Hill Top in October last year found illegal cigarettes, banned snus and high-strength vapes, as well as illicit alcohol.
Hundreds of packets of Sildenafil, a prescription-only erectile dysfunction medicine commonly referred to as Viagra, were also found last year alongside bottles of Spumante labelled as genuine prosecco.
Sandwell’s trading standards returned later that week as part of an undercover sting which saw the shop sell a knife to a 15-year-old during a test purchase without asking for ID.
In another incident, a shop in Coventry which was selling items illegally has had its closure extended by another three months.
As informed by West Midlands Police, Sol's newsagents in Longford, which was closed for three months in December last year, will remain close for next three months as well.
The police states, "Until 24 May, it remains an offence for anyone not specifically named by the order to set foot in the premises."
The closure order was secured against Sol's following concerns around alcohol, tobacco and other items being sold to children.
As a result, Coventry Police worked with Coventry City Council to take enforcement action.
Coventry North East Inspector Gemma Marston said, "This premises has been a repeated cause for concern from people in the area and we are pleased to have extended the closure.
"All business owners and managers should take steps to ensure they abide by the laws and licensing regulations.
"Selling vapes and alcohol to children is unacceptable and we will continue to take action against premises where this is known to take place.
"If you have concerns about this kind of activity where you live, let us know and we will work with partners to ensure action is taken."
A leading independent retailers association has applauded Barnsley Council's support package for local businesses, calling on other councils across the UK to follow suit with similar measures.
Bira, the British Independent Retailers Association, praised the council's £5 million initiative offering 100 per cent business rate relief for qualifying retail, leisure and hospitality businesses from April 2025 to March 2026.
Andrew Goodacre, CEO of Bira, said, "We strongly applaud Barnsley Council for this exemplary initiative that directly addresses the mounting challenges facing our high streets. This is exactly the type of support that independent retailers desperately need in the current economic climate.
"We are now calling on councils across the UK to follow Barnsley's lead and implement similar support packages. If there is a surplus of business rates income, that surplus should be returned to businesses in this way.
"It's not only fair but makes economic sense for local communities.
"The triple impact of rising costs, cuts to business rate relief, and increased employer National Insurance contributions has created a perfect storm for retailers.
"Barnsley has shown leadership by listening to its business community and taking decisive action. Every council in Britain should be examining how they can replicate this model," he added.
Bira, which works with over 6000 independent businesses nationwide has consistently campaigned on business rates reform as part of its commitment to revitalising and preserving high streets.
Earlier this month, Bira pointed to BRC Consumer Sentiment Monitor's "worrying picture" saying that these figures represent a concerning trend for high street retailers.
Jeff Moody, Commercial Director for Bira, said, "These figures align with what our members are telling us - over 57 per cent of independent retailers surveyed by Bira reported feeling somewhat or highly unconfident about business prospects for the remainder of Q1 2025, with 56 per cent expressing the same lack of confidence for the rest of the year.
"With consumers actively looking to reduce spending and seeking out cheaper alternatives, independent retailers face significant headwinds.
"This situation is exacerbated by the upcoming cost increases set to take effect from April, including higher National Insurance contributions, National Minimum Wage rises, and Business Rates increases," Moddy said.
Bira has been at the forefront of championing the cause of independent traders and shopkeepers across Britain. Its campaigns cover a wide spectrum of issues such as retail crime, business rates, fair legislation and overall reduction in the regulatory burden.
Keep ReadingShow less
Fujitsu, the tech company at the heart of the UK's Post Office scandal
Fujitsu, the maker of the software behind the wrong conviction of hundreds of sub post masters in Britain's biggest miscarriage of justice, has been asked to make an "interim payment of at least £300 million" to cover the compensation paid to Post Office Horizon scandal.
Labour peer Lord Beamish called on a debate in House of Lords on Thursday (27) on the progress of the Post Office Horizon compensation scheme and of the contribution of Fujitsu to the compensation of victims.
Stating that Fujitsu not only covered up the fact that Horizon system was full of bugs and could be remotely accessed but also took an active part in the prosecution of sub-postmasters, Lord Beamish slammed the Japanese firm for "hiding behind the public inquiry".
"At the public inquiry and the Commons Select Committee, Mr Patterson (Paul Patterson, the director of Fujitsu in the UK) said that he apologised to the sub-postmasters and that Fujitsu would make a contribution to compensate victims.
"As of today, no money has been paid by Fujitsu to victims and this is a company that is still making multimillion-pound profits from government contracts.
"It said that it was not going to bid for new contracts, but what it is doing is extending existing contracts. That is happening at the same time as the taxpayer is paying out nearly £600 million in compensation to victims, and many victims are still waiting for compensation."
Apart from calling on Fujitsu to cough out £300 million as interim payment, Lord Beamish also demanded that the Government should bar Fujitsu from taking part in any future contracts if major change has not taken place.
Conservative peer Lord Arbuthnot of Edrom supported the proposal, noting that while Fujitsu had acknowledged its "moral obligation," it was ultimately the taxpayer who was bearing the financial burden, amounting to hundreds of millions.
He said, "The noble Lord, Lord Beamish, suggested £300 million; £700 million would be less than half the cost that the taxpayer is currently estimated to bear.
"If it does not do that, why should the Government offer it further extensions of its existing contracts, still less grant it new contracts?"
Labour peer Baroness Elliott of Whitburn Bay also expressed her support for the proposal, asserting that it was time for Fujitsu to take responsibility and contribute to the compensation fund.She urged all parties involved to act as swiftly as possible to ensure that all victims of the scandal received the payments they rightfully deserved.Conservative peer Lord Polak emphasized the need for the Government to provide clear and transparent communication to claimants about the claims process, ensuring they understood what to expect and the timeframe involved. He agreed with Lord Beamish’s suggestion of a £300 million contribution from Fujitsu but argued that the company should match the amount already covered by the taxpayer, acknowledging that while it was a significant sum, it was a necessary obligation.
Parliament was told that if the Japanese tech giant was an individual it would be facing years if not decades in jail for its active part in the Horizon IT scandal which saw sub postmasters “maliciously prosecuted”.
The firm continued to enjoy lucrative extensions to government contracts bankrolled by the public while the taxpayer funded payouts to victims of what is believed to be Britain’s biggest miscarriage of justice, Westminster heard.
Hundreds of sub postmasters were wrongly convicted of stealing after Fujitsu’s defective Horizon accounting system made it appear as though money was missing at their branches.
The Post Office also forced at least 4,000 branch managers to pay back cash based on the flawed data. Some victims were sent to prison or financially ruined, others were shunned by their communities, and some took their own lives.