The Food Standards Agency (FSA) has on Wednesday issued best practice industry guidance on providing allergen information to consumers with food hypersensitivities, encouraging information on food allergens to be available in writing in the out of home sector.
The guidance applies to food businesses providing non-prepacked or ‘loose’ food in person or via online sales. It aims to support food businesses when providing information on the 14 food allergens to their customers, whilst helping to keep consumers safe.
The update follows a consultation on the guidance, as well as FSA research and engagement with consumers and food businesses to better understand how food businesses could improve written information for consumers with food hypersensitivities.
“We are still encouraging consumers to tell food business staff about any food allergies or intolerances, but we are now setting an expectation that businesses should provide written allergen information and encourage a conversation with their customers,” Katie Pettifer, FSA chief executive, said.
“By following the guidance, businesses can promote consumer confidence in their food businesses by ensuring consumers can understand the allergen information and ensure they don’t feel excluded from experiencing our vibrant food culture.”
The updated guidance includes:
- Written allergen information should always be available for non-prepacked food alongside a conversation between servers and customers about their allergen requirements
- examples of how to provide written allergen information
- free tools to support businesses with implementation, such as allergy icons, an allergen matrix and a new allergy poster which food businesses can download and use on their own assets (e.g. menus and websites)
This updated guidance applies to businesses operating in England, Wales and Northern Ireland.
