Both alcoholic and non-alcoholic premium brand, small batch and independent-label drinks have been taking the country by storm in recent years as shoppers look to increase their quality of experience, downgrading the average and seeking out the exquisite.
This has had an effect across all categories, from exotic/exclusive spirits to micro-brewery beers and mixers all ‘upping their game’, refining brand image, ingredients, recipes and marketing.
Margins on craft drinks are higher than standard SKUs and can ‘dial up’ the quality of other goods in the shopper basket. They also add interest and attraction to the local store, which has greater latitude in stock selection than many larger establishments, despite perhaps smaller floorspace, and can include greater variety.
“The shifts in customer purchasing habits as a result of the pandemic have been preferable for smaller business, in our opinion,” Tom Soden, co-founder and chief executive of canned cocktail brand Ace+Freak, comments.
“The longer dwell time and greater premeditation around purchase as a result of the slowing down of tempo has resulted in a shift towards local and craft producers and retailers. We believe this trend will continue as consumers have realised and appreciated the better quality and more social experience of shopping locally.”
Vishal Patel, co founder of Sollasa, a lower alcohol alternative to gin crafted to pair with Indian cuisine, also feels that the pandemic trend of shopping locally, along with the surge in the popularity of at-home drinking occasions lends great opportunities for craft drinks.
“While consumers are going out less, they are spending more on quality food and drink to be consumed at home, which has seen an increased appetite for new and interesting drinks brands,” he notes, adding that drinks products that are easy for consumers to replicate at home work best in convenience, that is, “spirit plus mixer, rather than requiring multiple ingredients.”
Sollasa burst on to the UK drinks scene in July 2021, and has caused much excitement with its unique proposition, as a spirit designed specifically to enhance and complement Indian cuisine.
It is a grain-based, lower alcohol spirit, blended to 20 per cent ABV, and made from all natural ingredients, bringing together orange zest, lime, lychee, mint, basil, coriander seeds, cardamom, and a pinch of sea salt.
Vishal and his brother-in-law Sajag Patel developed the drink in collaboration with leading chefs, mixologists and food scientists, to solve consumers’ drinks dilemma with Indian food. “[The] mission was to create a drink that genuinely complements Indian cuisine’s complex flavours, so that consumers need no longer settle for ill-fitting drinks, such as lager and wine, but can enjoy an authentic and exciting alternative,” Vishal says.
Sollasa (70cl, RRP £29) is available to the independent retail sector now via the premium drinks company Ten Locks, as Soden’s Ace+Freak, which appeals directly to the millennial consumer with bar quality drinks that look and taste great, made to the highest standard and in the most sustainable way possible.
Lauched in August last year in three variants, Mint & Elderflower Spritz (5.5% ABV), Ginger & Lemongrass Mule (5.5% ABV) and Watermelon & Cucumber Sangria (4% ABV), the brand will be launching nationally to consumers this year.
“This represents the ‘craft’ evolution of the RTD market that has historically offered sugary, sweet, artificially flavoured drinks – and is now seeing the emergence of more naturally produced, higher quality, flavourful, convenient and conscious brands,” Soden says.
“Retailers need to be conscious of the opportunity that ‘craft’ products provide – a premium price point validated by defined product attributes. With Millennials and Gen Z viewing the purchase of quality food and drink as an essential part of ‘self care’, this provides small retailers with an excellent opportunity to increase their cash margin,” he adds.
He stresses that the premiumisation to ‘craft’ of historical stable categories is always a window of opportunity. “We have seen this happen with snacks, protein bars, crisps, beer and gin with new categories such as craft snacks and ready to drinks (RTDs) being big trends for 2022,” he notes.
Soden, who is also the co-owner of Nine Lives cocktail bar in London, believes that craft drinks particularly offer small independent retailers an opportunity to play into their greatest strength: agility.
“The ability to outmaneuver the larger players within the market due to their size. We see this time and time again in East London where local convenience stores offer a range of products ideal for the demographic in their area and reap the rewards as a result,” he observes. “Understand your customer and react to them quickly.”
Sourcing Local
There’s a growing appetite among consumers for local products when it comes to craft drinks. A YouGov survey for the 2020 British Craft Beer Report by the Society of Independent Brewers (SIBA) has shown that an increasing number of consumers, 50 per cent in 2020 up from 43 per cent in 2019, recognise that genuine craft beer must be produced by a small independent brewery.
Provenance was also important, with 22 per cent saying it should be made by a brewer local to the area. Anil Patel, of Costcutter Chislehurst which boasts wonderfully curated aisles for 300 craft beers, says they have been intent on sourcing of local suppliers, adding that these products also give them a point of difference to the multiples.
“We have lots of things that come from Kent and we’re right on the border of London. So with regards to craft beers, we stock all the London craft beers. And we also stock some from like the middle of England, north of England, and the whole of south of England. We kind of rotate it,” he says.
In 2020, brothers Kirtan and Kirti Patel, who runs the Londis Ferme Park Road store in Finsbury Park, London, completed the fifth major refit of the last four decades of their neighbourhood family store by adding a bespoke off-license area, with a huge range of world wines and craft beers.
“We saw the trend towards craft beers and ales and specialty wines, so we allocated much more space –we doubled the space of craft beers –to accommodate for that moving trend,” Kirtan says.
And, many of these craft beers are locally brewed. “We get 90 per cent of it from outside [of Londis/Booker] and maybe out of our full range, at least 70 per cent will be just local craft beers and the other 30 would be from a little bit outside, but majority we get is locally supplied craft beers,” he explains,
Londis Ferne Park London
Pete Patel, who runs Costcutter Brockley in Lewisham, has also increased the size of alcohol section as part of a store redevelopment in 2018. “We made a conscious decision to stock different products to our competitors so that as well as some of our core lines, we can also offer our customers smaller batch produced BWS,” he says.
Pete points out the need to delegate as the process of stocking from a number of local breweries is invariably challenging and time-consuming. He urtures an excellent relationship with local suppliers, and has a member of the staff in charge of ordering all the beers from those which are the fastest sellers.
“It’s easy to split the store into categories for the staff to manage so they can just concentrate on [theirs], especially when there are lots of supplies, and then they’re responsible for their supplies,” he adds.
Beer Necessities
Beer dominates the craft drinks scene, and the market size of the craft beer production industry in the UK is expected to bounce back to £1.32 billion in 2022, growing at 15.7 per cent, according to an IBISWorld report.
The industry took a hit last year, when the Covid-19 pandemic ravaged the pub and hospitality sectors, with revenue falling to £1.14bn, after hitting the peak of £1.44bn in 2020.
It is pertinent to note that the £1.32bn forecast for this year compares with £751.3 million in revenue in 2012, representing over 76 per cent increase in a decade. The industry has touched the £1bn mark in 2015, and grown 3.8 per cent per year on average between 2017 and 2022, increasing faster than the consumer goods and services sector overall.
Leading players have a busy year in 2021, with new launches hitting the shelves. North London’s Camden Town Brewery has expanded its core range, introducing Unfussy Unfiltered Lager in November.
Unfussy (4.9% ABV) is a lager which is unfiltered and unfussed with, tasting just as fresh as if it came straight from a tank at the brewery and never pasteurised. Inspired by traditional German Kellerbiers, this beer’s brewed with Camden’s house Pilsner malt from Bamberg, torrified wheat, Callista hops and dry hopped with Spalt Select, so it’s hazy, hoppy and full bodied.
“[The] new Unfussy Unfiltered Lager is brewed with the addition of un-malted grains for a softer, more rounded malt character. German Hops are added later in the boil to bring out floral and peach aromas, with a medium body, bitter taste and crisp finish. Think traditional German style meets Camden’s modern lager,” the brand said.
The latest beer to join Camden’s permanent collection, Unfussy will sit alongside brand favourites: Camden Hells Lager, Pale Ale, Off Menu IPA, as well as fellow new kid on the block, Canapé Session IPA. Hells Lager was the leading craft beer brand ranked by sales in the UK as of 2020, with sales amounting to approximately £40m during the 12 months ended October 3, 2020, according to a Statista report.
Camden Hells Lager’s sales were only slightly more than that of the next best selling brand, BrewDog Punk IPA, and based on the MAT sales, the latter was the leading off-trade craft beer brand in the UK in 2019, with sales exceeding £41m.
BrewDog, with over £86m generated in sales in 2019, is the leading craft beer company in the UK market. Their latest offering, Planet Pale (4.3% ABV), continues the carbon negative brewer’s mission to brew beer that is good for the planet.
The new sustainable beer joins the core range, replacing BrewDog Pale Ale with a new recipe and stronger brand proposition, and follows the re-launch of Lost Lager, earlier in 2021.
Creating an accessible offering with wide appeal, the new Planet Pale delivers session-strength fresh grassy hops with subtle tropical tones of pineapple and lime in the background. Featuring the classic hop combination of Citra and Mosiac, the liquid is a homage to the West Coast style, with a recessive pale and dry biscuit base, offering support to offset moderate bitterness while allowing the citrus peel to shine.
With craft beer continuing to evolve in the UK, BrewDog said increased penetration presents the biggest opportunity for category growth and pale ale is recognised as a key driver to bring new drinkers into craft.
“We want to make great beer that people love, whilst also being great for the planet,” said Alex Dullard, head of customer marketing at BrewDog. “Following the re-launch of Lost Lager in the Spring, we established that 70 per cent of beer drinkers are more likely to purchase a beer made in a sustainable way presenting a huge opportunity to grow frequency and penetration with a planet-friendly beer offering, that can be enjoyed responsibly.”
As BrewDog Punk IPA (5.4% ABV) remains the number one craft beer in off-trade, contributing 15 per cent of total category growth latest MAT vs YA and holds a 20.7 per cent share, Planet Pale aims to complement Punk IPA’s success and delivers an opportunity to fill a gap in the category for a pale ale with a lower, more accessible ABV.
“With its sub-5 per cent ABV, new BrewDog Planet Pale offers a solution for retailers that balances session-ability with flavour, providing the sweet spot for this style of beer,” Dullard added. “The redeveloped recipe packs a significant hoppy punch with a balanced malt base, while the name combines our missions for a greener future with our love of great beer. It is a simple nod to our carbon-negative credentials, coupled with the style … and does what it says on the can.”
Planet Pale is available in single 440ml cans (RRP: £2.25) and four-pack 330ml cans (RRP: £5) as four-packs are becoming an increasingly popular choice across the whole craft category. The 4x 330ml craft cans now make up 34.4 per cent of all craft value sales, illustrating a 10 per cent growth year-on-year [Nielsen 52w/e 27.11.21].
This rise in demand heralds an exciting time for the industry, signalling a shift in the way that people are shopping craft. Where craft was previously all about experimentation and trialling single cans from a variety of brands, consumers are now feeling more comfortable and familiar in the space and looking to purchase multipacks from trusted brands.
Beyond Beer
The expansion of craft beyond beer, and the increasing interest of alcohol majors, is best exemplified by a recent partnership between Molson Coors Beverage Company and Southwestern Distillery in North Cornwall.
Molson Coors has secured a long-term partnership with the distillery, home to super-premium craft Cornish gin brand Tarquin’s Gin to bring its products, which include variants such as Tarquin’s Cornish Dry Gin, Tarquin’s Rhubarb and Raspberry and Tarquin’s British Blackberry Gin, as well as its new and popular Twin Fin Rum, to retailers nationwide and into Western Europe.
Southwestern Distillery is based near Padstow close to Molson Coors-owned Sharp’s Brewery in Rock, and the two have already collaborated to develop the limited-edition Tarquin’s Hopster Gin.
Founder and master distiller Tarquin Leadbetter said: “I’ve spent almost a decade building Tarquin’s Gin, from distilling on my cooker at home in 2012, to selling the first batch out of the boot of my car in 2013, we’ve grown to a team of 50 staff to become one of the largest independent family distilleries in the UK in 2021. This new distribution will enable us to rollout further into UK retail and expand export beyond our existing 25 international markets.”
Molson Coors has also partnered with premium tonic water and mixer brand Lixir Drinks. Currently available in 16 countries, Lixir Drinks has an 8-strong range of drinks all made from natural ingredients, which are low in calories. The company will support Lixir Drinks’ rollout in the UK off-trade, following its successful trial in the Republic of Ireland and Northern Ireland in 2020.
Meanwhile, Suncamino, the world’s first floral rum, from Cape Town, South Africa, has landed in the UK, distributed by 31DOVER, with a mission to “reinvent rum and lead the category beyond the traditional horizon of rum as a masculine spirit with its nautical themes and pirate stories.”
Aged for up to 8 years, and infused with Hibiscus, Honeybush and Orange Blossom, Suncamino Floral Rum (RRP: £28.95, 50cl, 40% ABV) combines the trends of premium aged spirit, natural ingredients, and an increased focus on botanicals. Amid the rise of craft, Suncamino targets those looking for craft credentials in this spirit category.
In the rising alcohol-free category, Infinite Session has launched a revised recipe for its successful alcohol-free craft beer range. Rolling out across the three-strong portfolio, the new recipe offers a fresh new taste profile.
“We pride ourselves in creating great tasting alcohol-free beer, that brings you the same level of flavour and craftsmanship as our alcoholic counterparts,” said co-founder Chris Hannaway. “We’ve always wanted Infinite to be a beer that you’d actually want to order another one of, and we’re really pleased with the new taste profile of the range. Our on pack re-fresh allows us to put more emphasis on ‘Infinite’, meaning it’s something you can drink again and again.”
What the new low-alcohol sparkling craft mead range Bemuse has been offering is a completely new drinking experience based on Britain’s oldest alcoholic drink. The brand aims to meet consumer demand for innovative and tasty drink choices in UK off-trade, offering a range of sparkling, modern craft meads that are low in alcohol and sugar.
Founded by entrepreneurs Nataliya Peretrutova and Anna Chalov, Bemuse reimagines mead for today’s tastes, creating a refreshing, lightly sparkling drink, available in four natural flavours, that also supports its natural producers: our endangered city and country bees.
“With its unique focus on low-alcohol meads, Bemuse has reinvented the style to produce an enjoyably fresh drink and, also, create a pioneering drinks category. A light, social, low-alcohol and low-calorie drink, the Bemuse mead range can be enjoyed all year round, on their own or as an accompaniment to food,” Chalov said.
UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.
Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.
The updates follow news this week of higher inflation in Britain - an outcome that caused the Bank of England on Thursday to leave interest rates unchanged.
Retail sales by volume grew 0.2 per cent in November after a drop of 0.7 per cent in October, the Office for National Statistics said Friday.
That was less than analysts' consensus for a 0.5-percent gain.
"It is critical delayed spending materialises this Christmas to mitigate the poor start to retail's all-important festive season," noted Nicholas Found, senior consultant at Retail Economics.
"However, cautiousness lingers, slowing momentum in the economy. Households continue to adjust to higher prices (and) elevated interest rates."
He added that consumers were focused on buying "carefully timed promotions and essentials, while deferring bigger purchases".
The ONS reported that supermarkets benefited from higher food sales.
"Clothing stores sales dipped sharply once again, as retailers reported tough trading conditions," said Hannah Finselbach, senior statistician at the ONS.
Retail sales rose 0.2% in November 2024, following a fall of 0.7% in October 2024.
Growth in supermarkets and other non-food stores was partly offset by a fall in clothing retailers.
The Labour government's net borrowing meanwhile dropped to £11.2 billion last month, the lowest November figure in three years on higher tax receipts and lower debt-interest, the ONS added.
The figure had been £18.2 billion in October.
"Borrowing remains subject to upside risks... due to sticky interest rates, driven by markets repricing for fewer cuts in 2025," forecast Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics.
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, commented that the later than usual Black Friday weekend meant November’s retail sales figures saw only a slight uptick as cost-conscious consumers held off to bag a bargain.
“Despite many retailers launching Black Friday offers early, November trade got off to a slow start which dragged on for most of the month. This was driven by clothing which fell to its lowest level since January 2022. The only saving grace was half-term and Halloween spending helped to slightly offset disappointing sales throughout November,” Baker said.
“As consumer confidence continues to build and shoppers return to the high street, this should translate into more retail spending next year. However, there are big challenges coming down the track for the sector, so retailers will be banking on a consumer-led recovery to come to fruition so they can combat a surge in costs.”
Thomas Pugh, economist at RSM UK, added: “The tick up in retail sales volumes in November suggests that the stagnation which has gripped the UK economy since the summer continued into the final months of the year.
“While the recent strong pay growth numbers may make the Bank of England uncomfortable, it means that real incomes are growing at just under 3 per cent, which suggests consumer spending should gradually rise next year. However, consumers remain extremely cautious. The very sharp drop in clothing sales in particular could suggest that consumers are cutting back on non-essential purchases.
“We still expect a rise in consumer spending next year, due to strong wage growth and a gradual decline in the saving rate, to help drive an acceleration in GDP growth. But the risks are clearly building that cautious consumers choose to save rather than spend increases in income, raising the risk of weaker growth continuing through the first half of next year.”
Dutch dairy collective FrieslandCampina has agreed to merge with smaller Belgian rival Milcobel, creating a leading dairy cooperative.
FrieslandCampina, whose brands include Yazoo and Chocomel, said the merger will provide the foundation for a future-oriented organisation that has dairy front and centre for member dairy farmers, employees, consumers, and customers.
The proposed merger is subject to approval by FrieslandCampina’s members’ council, Milcobel’s extraordinary meeting of shareholders, and antitrust authorities. The companies said member dairy farmers, employees, works councils and trade unions have been informed about the merger proposal.
Both companies, owned by dairy farmers for many generations, complement each other well in market positions and product portfolios. The merger offers further business development opportunities in market segments such as consumer cheese, mozzarella, white dairy products (such as milk, buttermilk, and yoghurt), and ingredients, as well as benefits in efficiency and expertise, for example in the area of sustainability.
“The combination of FrieslandCampina and Milcobel is bigger than the sum of its parts. It creates a future-oriented, combined dairy cooperative that is resilient and capable of capitalising on opportunities in the dynamic global dairy market,” said Sybren Attema, chair of the board of Zuivelcoöperatie FrieslandCampina.
“This strengthens our appeal to member dairy farmers, business partners and employees. Moreover, this step supports us in realising a leading milk price for our member dairy farmers, now and in the future.”
Betty Eeckhaut, chair of the board of Milcobel, said: “The cooperative philosophy, which is deeply rooted at both Milcobel and FrieslandCampina, is the bedrock for this proposed merger. Our goal remains to create added value for our member dairy farmers.
“Through our regional complementarity we will become the cooperative dairy partner of choice for current and new members, with a solid milk supply for a successful future. For employees, the new organisation provides great opportunities to grow in an international environment. For customers, this merger means more innovation, an expanded product portfolio and further professionalisation of our services.”
Based on the combined 2023 annual figures of FrieslandCampina and Milcobel - excluding Milcobel's Ysco business, which is in the process of being divested - the new, combined organisation has a pro forma revenue of more than €14 billion (£11.6bn) , operates in 30 countries, employs nearly 22,000 staff worldwide, and processes a total volume of approximately 10 billion kilograms of milk.
The boards of the cooperatives and executive management of the two parties have signed a framework agreement regarding the proposed merger. The companies aim to finalise a detailed merger proposal in the first half of 2025, which will then be discussed with the members of FrieslandCampina and the shareholders of Milcobel.
The UK government has pledged stronger measures to combat anti-social behaviour and shoplifting, which it acknowledges as serious crimes that disrupt communities and harm businesses.
Addressing a House of Lords debate on Monday, Home Office minister Lord Hanson detailed plans to abolish the controversial £200 shoplifting threshold and to introduce a new offence for assaults on retail workers.
“Anti-social behaviour and shop theft are not minor crimes. They cause disruption in our communities,” Lord Hanson stated.
“Shop theft in particular costs retailers across the nation millions of pounds, which is passed on to us as customers, and it is not acceptable. That is why, on shop theft, we are going to end the £200 effective immunity. For shop workers, we will protect them by introducing a new offence, because they are very often upholding the law in their shops on alcohol, tobacco and other sales.”
He also emphasised the government’s commitment to restoring visible neighbourhood policing, with 13,000 additional officers and Police Community Support Officers (PCSOs) planned, as well as piloting new “respect orders” to ban repeat offenders from town centres.
Later on Wednesday, the home secretary announced a £1 billion funding boost for police across England and Wales to restore neighbourhood policing. The money will include new funding of £100 million to kickstart the recruitment of 13,000 additional neighbourhood officers, community support officers and special constables.
The debate was initiated by Labour peer Baroness Ayesha Hazarika, who painted a vivid picture of the toll anti-social behaviour takes on workers and communities. “Many people who work in shops feel like they are living in a war zone,” she said. “Anti-social behaviour can so often be the canary down the coal mine and tell a wider story about what kind of society we are living in.”
Baroness Hazarika also urged the use of technology such as facial recognition to target hardened criminals responsible for terrorising shops and local residents.
Lord Hanson agreed, adding that the government is equipping police with the resources to better address persistent offenders, including funding initiatives like Operation Pegasus, which targets organised retail crime.
Retail trade union Usdaw has welcomed the Lords debate tackling anti-social behaviour and shoplifting.
“We very much welcome that Baroness Hazarika has raised this hugely important issue for our members. It is shocking that over two-thirds of our members working in retail are suffering abuse from customers, with far too many experiencing threats and violence,” Paddy Lillis, Usdaw general secretary, said.
“After 14 years of successive Tory governments not delivering the change we need on retail crime, we are pleased that the new Labour government announced a Crime and Policing Bill in the King’s Speech and all the measures that it contains, as set out by Lord Hanson.
“The chancellor announced in the Budget funding to tackle the organised criminals responsible for the increase in shoplifting, and the government has promised more uniformed officer patrols in shopping areas. It is our hope that these new measures will help give shop workers the respect they deserve.”
In response to the mounting pressures faced by postmasters across the UK, the Post Office has unveiled a centralised wellbeing platform aimed at simplifying access to support resources.
Post Office said the surge in shoplifting and violent incidents, documented in the 2024 ACS Crime Report, has only intensified the demand for comprehensive support.
With shoplifting on the rise year-on-year since 2021, and the Christmas trading period presenting heightened risks due to increased footfall and stock levels, the wellbeing of postmasters has become a pressing concern.
The new wellbeing platform, accessible via the Branch Hub app, provides a single point of access to a range of resources designed to meet Postmasters' immediate and ongoing needs. It is divided into three sections:
‘I Need Help Right Now’: Offers urgent support, including access to emergency services, mental health first aiders, , area and business support managers and organisations like Samaritans.
‘More Support and Guidance’: Provides practical tools such as security advice, social media abuse resources, and connections to organisations like Citizens Advice and Mind.
‘Access Community Support’: Encourages peer connections through WhatsApp and Facebook groups, as well as in-person meetings.
The initiative, a collaboration between the Post Office, the National Federation of Sub-Postmasters (NFSP), and Voice of the Postmaster, underscores a shift towards a more cooperative approach between historically independent groups, and creates a shared wellbeing network that is accessible to all postmasters, regardless of affiliation.
Mark Eldridge, postmaster experience director at Post Office, said the initiative will ensure that anyone who needs help can find it quickly and easily.
“It’s about creating a culture of care and resilience in the face of the challenges our postmasters face every day. If the initiative means helping just one postmaster, then we have done our job successfully,” Eldridge added.
Tony Fleming, postmaster at Thorne Post Office, shared how the initiative provided vital support following a traumatic armed robbery at his branch.
“It was incredibly difficult for the person faced with this violent threat, as well as the wider team. It’s a traumatic experience to go through as part of your day job and having the immediate support of the Wellbeing resource was invaluable – it really was wellbeing personified and gave me and everyone in the branch the support to get back to doing what we do best, serving our fantastic community in Thorne,” Fleming said.
Paul Patel, a Hampshire-based postmaster, echoed this sentiment, highlighting the platform’s ability to combat isolation and foster collaboration:
“It has been a difficult time for all postmasters who continue to serve their communities every day often feeling alone in their daily work life. It’s such a privilege to collaborate across the network to support Postmasters wellbeing from forming friendships to guiding for more professional support.”
Christine Donnelly of the NFSP highlighted the initiative’s accessibility and symbolic value.
“From a postmaster perspective this works on several levels. It is an easily accessible resource that offers advice and facts, but it also says by implication that we care, that participants from different areas of the business recognised a need and worked together to make it the best it could be,” Donnelly noted.
“It says you are not alone or the only one - how can you be if there is a whole site available?”
The Post Office plans to evolve the platform based on postmaster feedback, ensuring it remains relevant to emerging challenges.
Earlier this week, Post Office has announced a £20 million boost for postmasters to address their concerns that their income has not kept up with inflation over the past decade.
Both independent postmasters and Post Office’s retail partners that operate branches on its behalf will receive the top-up payment ahead of Christmas. The top-up payment will be based on both the standard fixed and variable remuneration the branch received in November.
Independent retailers have weathered one of their most challenging years in 2024, with multiple headwinds affecting the sector, according to the British Independent Retailers Association (Bira).
With pressures mounting throughout the year, independent retailers have faced an increasingly difficult trading environment marked by changing consumer behaviour and economic uncertainties.
"2024 has presented unprecedented challenges for independent retailers,” said Andrew Goodacre, CEO of Bira. “Consumer spending on non-food items has declined significantly, while persistent footfall problems and fragile consumer confidence have impacted high streets nationwide. Despite inflation coming under control, interest rates are falling slowly, affecting both business and consumer spending."
"The retail landscape has become increasingly competitive, with large chains implementing deeper and longer discount periods. The rise of ultra-fast fashion retailers like Shein and Temu has created additional pressure on margins, whilst deflation on non-food items has further squeezed profits," he added.
The sector has also grappled with retail crime, with Bira's latest survey showing 78.79 per cent of businesses reporting increased frequency or severity of theft incidents.
Research from PwC earlier this year also highlighted the scale of the challenge, with 6,945 outlets shutting – equating to 38 store closures per day, up from 36 per day in 2023. The figure outnumbered the rate of new store openings, which rose modestly to 4,661, averaging 25 openings each day.
Mr Goodacre said: "The key difficulties independent retailers are grappling with include low consumer demand, as consumer confidence remains fragile and shoppers are highly value-focused. Independent shops struggle to compete on price as large chains are able to discount more deeply and for longer periods."
Looking ahead to 2025, retailers face new challenges. He added: "Medium-sized retailers will see a significant increase in employment costs, while thousands of smaller retailers will be hit with higher business rates as relief drops from 75per cent to 40 per cent."
However, Mr Goodacre said he sees reasons for optimism and added: "We expect 2025 to bring some positive changes. Wages are set to rise faster than inflation, which should boost consumer spending. Both inflation and interest rates should continue to fall, helping to rebuild consumer confidence."
"The circular economy presents a growing opportunity for independent retailers, and with economic growth set to improve, we anticipate better trading conditions. While challenges remain, independent retailers who stay adaptable and resilient will find opportunities in the year ahead."