Convenience retailers are bracing for financial strain as the government lays legislation confirming the new National Living Wage (NLW) and National Minimum Wage (NMW) rates.
While over 3 million workers in retail, hospitality, and other sectors are set to benefit from increased pay, retailers have warned of significant challenges ahead.
The legislation, laid before Parliament today (4 February), will see the NLW rise to Ā£12.21 per hour for workers aged 21 and over, up from Ā£11.44 from 1 April. Meanwhile, the NMW for 18- to 20-year-olds will increase by Ā£1.40 to Ā£10.00 per hour, representing a record boost for younger workers.
The government claims these changes will put approximately Ā£1.8 billion into workers' pockets over the next six years, enhancing financial stability for millions of families and driving consumer spending.
āThis government promised a genuine living wage for working people that will support people with the cost of living, creating a workforce that is fit and ready to help us deliver number one mission to growth the economy,ā chancellor Rachel Reeves said.
āThis pay boost for millions of workers is a significant step towards delivering on that promise.ā
For retailers, however, the rising wage bill presents difficult decisions. Evidence submitted by the Association of Convenience Stores (ACS) to the Low Pay Commission last year highlighted the knock-on effects of past wage hikes. Over half (53%) of convenience retailers reported reducing investment in their businesses to cope with increased wage costs. Another 53 per cent had to raise prices in-store, while 47 per cent saw a direct hit to their profits.
The government insists that the wage increase is a step toward fairer pay structures and economic growth. It also marks the beginning of efforts to align the NMW for younger workers with the NLW.
Low Pay Commission chair Baroness Stroud said the increases recommended by them are a ābig stepā towards achieving a āgenuineā living wage, though she has stated earlier that data already shows signs of employers finding it harder to adapt to minimum wage increases.
āItās important we continue to assess the effects of these changes on employers and workers; to that end, the Low Pay Commission will be consulting with both groups in the coming months,ā Baroness Stroud added.
The changes from April will mean:
The National Living Wage for those aged 21 and over will rise from Ā£11.44 per hour to Ā£12.21 per hour.
The National Minimum Wage for 18- to 20-year-olds rises from Ā£8.60 to Ā£10.00 per hour.
The apprenticeship rate, and for 16- to 17-year-olds rises from Ā£6.40 per hour to Ā£7.55 per hour.
Variety store chain Poundland has seen a significant reduction in serious incidents of theft and lesser cases of anti-social behaviour after installation of body cameras, one of its top executives has stated.
Calling body cameras are a "great visual deterrent" Adam Starkey, Investigations Manager at Poundland stated, "Since installation of the body cameras, we have seen a significant reduction in serious incidents.
"Colleagues have commented that the cameras support their confidence in dealing with anti-social behaviour and they feel protected in the working environment."
Having analysed data from the six months before and after installation, the stores where body cameras have been deployed have seen an average of an 11 per cent decrease in incidents reported, specifically violence towards colleagues, whereas stores without the body cameras have seen a significant increase, especially in violent, weaponised crime.
A high number of spotlight stores (high shrinkage outlets) have benefited from a significant decrease in shoplifting or have dropped off the spotlight list entirely.
"As a company we are focused on listening to our colleaguesā safety concerns and to help them with the issues they face in stores. We hold regular listening groups to encourage utilisation and share best practice.
"From an evidential point of view, the footage is of great quality and easy to manage. This gives further reassurance to our teams when we use the footage for successful prosecutions.ā
The body cameras have now been deployed in 177 of the highest risk stores across Poundland and Dealz, with teams in several Pepco stores also equipped with the cameras. Stores across England, Scotland, Wales and Northern Ireland were selected based on their incident and shrinkage data.
Poundland is using Motorola Solutionsā VideoManager digital evidence management solution to prepare, store and process video data, including the ability to tag and match body camera videos with CCTV footage and other incident data.
CSE has over 30 yearsā experience in providing two-way radio and body camera video solutions. It branded the cameras with bespoke logo labels for each store.
Scottish independent retail chain PGNJ Group has reached a significant milestone in its ongoing support for Glasgow charities, with total donations now exceeding Ā£20,000.
This incredible achievement reflects the dedication and generosity of PGNJ colleagues and customers across its 11 stores, with further locations in development for 2025.
Community lies at the heart of PGNJ Groupās ethos. Through its stores and Nisaās Making a Difference Locally (MADL) initiative, the retailer has raised over Ā£8,000 last year alone.
Recent funds will directly support vital programs that ensure that every baby, child and young person treated at Scotland's largest children's hospital receives the extra special care they deserve.
The charity provides funding life-changing projects and services for the children and families treated at Scotland's largest children's hospital.
āThe Glasgow Childrenās Hospital Charity is incredibly close to the hearts of our staff and customers," said Jay Javid, Director of PGNJ Group. "Iām so proud of what weāve achieved together. Every penny raised in our stores through MADL and other efforts is helping to make a real difference to children and families who need it most. Thank you to everyone who has contributed.ā
PGNJ Group has a proud history of giving back through MADL. Recent donations include Ā£1,000 to James Aiton Primary School and contributions of Ā£700 to Glasgow Cash for Kids. These acts of kindness highlight the collective commitment of PGNJ colleagues and customers to supporting their local communities.
Stores raise money through a variety of initiatives, from donation tins at checkouts to the sale of Co-op own brand products in store. This spirit of giving and connection drives the retailerās success and deepens its bond with the communities it serves.
Kate Carroll, Head of Charity at Nisa, added: āI know how passionate Jay and his staff are about supporting their communities, so Iām delighted to see this generous donation to the Glasgow Childrenās Hospital Charity. Iām sure the money will go to some fantastic initiatives to support young people treated at the hospital.ā
By reaching this Ā£20,000 milestone, PGNJ Group has not only demonstrated its dedication to Glasgow Childrenās Hospital Charity but also reinforced its mission to put community first. As the group expands its presence in 2025, it remains steadfast in its commitment to making a difference locally and supporting causes that resonate with its staff and customers.
Using cash not only affects consumer spending habits but also supports a deep psychological sense of ownership - something rarely experienced with digital transactions, shows a new research exploring how different payment methods influence spending behaviour.
The study, published in Qualitative Market Research in late 2024, reinforce the well-documented advantages of cash, such as its accessibility, resilience, and data privacy.
The study concludes that "when we handle cash, we are not just spending money; we are parting with a piece of ourselves." While digital payments are undoubtedly convenient, the research underscores the vital role cash continues to play in both monetary systems and society.
Cash remains the most inclusive payment method, accessible to everyone, including the elderly, unbanked individuals, and those in rural areas, states the report. With increasing bank closures, access to cash has been under threat.
However, new laws from the Financial Conduct Authority (FCA) regulations introduced in September 2024 ensure continued protection and improvement of cash access for businesses and consumers alike.
During natural disasters, power outages, and cyberattacks, cash serves as a crucial fail-safe. Unlike digital payments, which depend on electricity and internet connectivity, cash transactions remain unaffected, ensuring that businesses can continue operating in critical situations, states the report.
As digital transactions grow, so do concerns over data privacy and fraud risks. Cash payments remain anonymous, providing consumers with peace of mind that their financial activities are not being monitored or exploited.
A 2021 white paper study from cash handling specialists Volumatic highlighted strong consumer demand for payment choice, with many preferring a combination of cash and digital methods. A diverse payment ecosystem strengthens economic stability, allowing banks and businesses to mitigate risks associated with system failures and cyber threats.
Mike Severs, Sales & Marketing Director at Volumatic, said: āWith the upcoming rise in National Insurance and the National Living Wage rates, coupled with increasing business costs, we understand the challenges businesses face. Investing in cash handling equipment not only boosts efficiency but also improves financial performance - further proving the enduring value of cash.
āWith cash usage on the rise and its benefits extending beyond financial considerations to consumer well-being, businesses must adapt to customer preferences.
"Offering a choice between cash and digital payments is key to meeting customer needs and ensuring a resilient, stable economy.ā
For retailers concerned about handling and processing cash, innovative solutions from Volumatic offer seamless and secure management. As experts in cash handling technology, Volumatic provides tailored solutions that enhance efficiency while reducing costs.
Volumaticās all-in-one cash-handling solution, the CounterCache intelligent (CCi), has helped retail businesses cut cash processing costs by up to 75 per cent. Acting as a secure storage device, forgery detector, and cash counter, the CCi - when paired with CashView Enterprise software - delivers real time reporting and full visibility from POS to bank deposit.
For businesses seeking simpler solutions, Volumatic also offers a range of money-counting scales, friction note counters and secure deposit devices - designed to improve efficiency and security while saving valuable time and resources.
Specialty wholesaler Cotswold Fayre has been paying a hefty amount to combat rising crime and theft on its depots by installing CCTVs and extra staff on the shop floor.
Paul Castle, managing director of Cotswold Fayre, a specialty wholesaler based in Reading, told BBC that it āpaid a fortuneā to have CCTV cameras installed in its two sites while employing extra staff to reduce theft loss.
Castle told BBC, āI think the independent sector is always going to get hit harder than the multiples, because we donāt have as many security guards and all of the barriers.ā
Castle said that to prevent theft, Cotswold Fayre has had to hire extra staff to be on the shop floor.
He explained that while this has stopped some of the stock loss, it has also increased the companyās overheads.
"You either suffer the loss of the product going, or you pay for the extra wages to prevent it going in the first place. The reality of it is, weāve got no other protection or backing or support from anybody or anything. Itās your wits against that of the thief.ā
The cost to businesses is about more than just the value of the lost stock.
Castle said, āIf somebody comes in and pinches three bottles of vodka and theyāre the only three bottles of vodka Iāve got and Iāve got to wait another week [for more], I lose the sales as well as the product.ā
Cotswold Fayre
Cotswold Fayre
Cotswold Fayre supplies as a wholesaler the products of over 400 brands into around 2,000 retail sites. In recent years, it begun to operate its own large scale farm shops, under the Flourish brand, which it uses to showcase the range in its wholesale division.
Its currently supplies to a broad mix of operators from farm shops, which account for 30 per cent of sales, delis, garden centres, convenience stores, which has grown to 13 per cent of sales, department stores, and online retailers, which is now accounts for a hefty 30 per cent of revenues.
Castle's statement comes as an annual crime survey by the British Retail Consortium (BRC) found that in the year to last August, customer theft rose by more than 20 per cent to Ā£2.2 billion, taking the total cost of crime in the retail sector to nearly Ā£4.2 billion, including the cost of crime prevention. Incidents of violence and abuse exceeded 2,000 a day for the first time.
The survey from the BRC found that a third of larger retailers rated the police response to crime on their premises as fair, good or excellent, while majority (61 per cent) considered it poor or very poor.
Diageo, the company behind Smirnoff vodka and Johnnie Walker whiskey, has said US tariffs could damage a recovery in its sales, hitting its tequila portfolio and Canadian whisky in particular.
Debra Crew, the chief executive who took over in June 2023, today (4) said that Diageo had planned for a number of potential scenarios regarding tariffs, but said the new duties announced over the weekend ācould very well impact this building momentum".
āIn the US, our largest market, the products which would be impacted by the tariffs would mainly be our tequila portfolio, which given geographic origin requirements must be made in Mexico, and also Canadian whisky.
āWe are taking a number of actions to mitigate the impact and disruption to our business that tariffs may cause, and we will also continue to engage with the US administration on the broader impact that this will have on everyone supporting the US hospitality industry, including consumers, employees, distributors, restaurants, bars and other retail outlets.ā
This could include higher prices, fewer promotions, as well reallocation of investment, inventory and supply chain management.
The warning came as the worldās largest spirits maker, which has almost 30 malt distilleries in Scotland and owns global brands such as Johnnie Walker whisky, Guinness stout, Smirnoff vodka and Captain Morgan rum, revealed that net sales dipped 0.6 per cent to Ā£8.8bn for the six months to December 31, as an increase in organic sales was dragged back by āunfavourableā currency exchange rates.
Crew said, āOur fiscal 2025 first-half results marked a return to growth, delivering organic net sales growth of 1 per cent despite a challenging industry backdrop as consumers continue to navigate through inflationary pressures.
āThe confirmation at the weekend of the implementation of tariffs in the US, whilst anticipated, could very well impact this building momentum. It also adds further complexity in our ability to provide updated forward guidance given this is a new and dynamic situation.
Reported operating profit declined 4.9 per cent for the groupās first-half period, Diageo reported.
Diageo's finance chief Nik Jhangiani said today (4) that the company estimates an around Ā£160 million hit to operating profit in its current financial year if US tariffs on Mexico and Canada are implemented in March, about 40 per cent of which it could mitigate before any price impact.