Convenience store body Association of Convenience Stores (ACS) has given evidence to the bill committee for the Employment Rights Bill, urging the Government to avoid unnecessary bureaucracy for retailers that are already providing genuine flexibility, security and local employment in their businesses.
The session featured James Lowman (ACS), Helen Dickinson (BRC) and Claire Costello (Co-op), outlining the anticipated impact of the measures set out in the Employment Rights Bill on businesses.
The Employment Rights Bill was first published in October this year, featuring 28 employment reforms aimed at meeting the Government’s manifesto commitment to ‘make work pay’.
Speaking during the committee inquiry session, ACS chief executive James Lowman said, “Working in the convenience sector already provides genuine two-sided flexibility. We support the intention of the Bill, and it’s important that the measures in the Bill are not just pro-worker, but pro-business and pro-investment.
"We are committed to working with the Government to ensure that the Bill does not have unintended consequences – particularly when it comes to unnecessary bureaucracy at a time when retailers are under pressure to make every hour in the business as productive as possible.”
Measures announced in the Employment Rights Bill include:
Ending exploitative zero hours contracts and the right to guaranteed hours based on the hours worked during a 12 week reference period
Giving greater protections against unfair dismissal from day one of employment
Day one rights for paternity, parental and bereavement leave for workers
Changing the law to make flexible working the default for all, unless the employer can prove it’s unreasonable
Tackling low pay by accounting for the cost of living when setting the Minimum Wage and removing age bands (as already announced in the remit given to the Low Pay Commission earlier this year)
Establishing a new Fair Work Agency that will bring together different Government enforcement bodies, enforce holiday pay and strengthen statutory sick pay
Requiring employers to take all reasonable steps to prevent sexual harassment in the workplace
Requiring reasonable notice for shift changes, and payment to colleagues for change or cancellation of shifts at short notice (specifics of notice periods to be determined)
Suntory Beverage & Food GB&I has once again launched its winter charity drive, partnering with leading independent convenience retailers to support with stock donations to local communities and charities.
The campaign first launched in December 2020, when SBF GB&I worked with 40 retailers to donate cases of Ribena to causes important to them. This year the number is even greater, with 60 retailers donating over 30 pallets of Orangina stock to worthy causes across the UK – the equivalent of over 85,000 cans.
SBF GB&I said the charity drive is a key example of its key company value of Giving Back to Society which is deep-rooted within Suntory’s global purpose. Supporting and nurturing the communities that SBF GB&I is involved in has been part of the company’s ethos since Shinjiro Torii founded Suntory in 1899.
Fiona Malone, who owns Tenby Stores & Post Office, says this year’s charity giveaway was a brilliant way to give back to communities and causes close to retailers’ hearts.
“The past few years have been challenging for everyone and charities are under increasing pressure. These initiatives can deliver real benefits, and the kindness and partnership with SBF GB&I means we can provide further support for our local charity partners as well as the wider community,” Malone said.
Matthew Gouldsmith, channel director, wholesale at SBF GB&I, added: “Our retailers are at the heart of their communities and play a fundamental role in helping the people in their local area who need it most. Donating stock of our drinks is the least we can do to help support their efforts and live our company value of giving back to society”
The stock was delivered on 18 November and participating retailers will be donating to local charities in their communities over the next few weeks.
The dominance of retail on high streets is something of the past. Whilst shopping will still be a key feature, there is greater demand and opportunity for restaurants and leisure activities, as well as for more public services, such as health centres and libraries, in town centres, points out a recent report by House of Lords.
The Built Environment Committee's report, "High Streets: Life beyond retail?", published today (28), sets out how high streets can be regenerated and become more resilient, emphasising that retail will remain vital but must be part of a broader mix including leisure, services and community spaces.
The committee found that local authorities often lack adequate resources and skills to support high streets, recommending investment in training town centre managers and highlighting the need for greater coordination between Government departments.
The report states that what communities want and what can be sustained on the high street is constantly evolving, so a fixed vision and monolithic approach to their future should be avoided. Local authorities, communities and businesses need to work together to shape high streets that are reflective of local conditions, adaptable, and resilient.
High streets will only thrive if people can get to them easily and safely. Access by car and sufficient parking are necessary for commercial sustainability, though their adverse consequences can be mitigated by better public transport connectivity, particularly through improved bus networks, states the report.
As retail occupancy declines and leaves behind vacant units, cafés and restaurants have taken their place. There has also been a rise in the number of charity shops, which benefit from substantial business rates relief and often have lower staff costs, making them more able to afford high street rents. Public authorities are also tentatively moving public-facing services (such as surgeries and libraries) on to high streets. This can both improve access to those civic functions and increase footfall to sustain local businesses, states the report.
Leading trade association British Independent Retailers Association (Bira) has welcomed a major new report from the House of Lords that calls for empowered local leadership and simplified funding to help revive Britain's high streets.
"People, particularly young people, value having space to socialise and spend time without spending money on the high street. They also value green spaces on or near the high street. More green space and an improved public realm should be a key consideration in proposed regeneration programmes.
"Local authorities and the Government create the structures for high street renewal. The planning system, taxation and funding can all impact the success or failure of projects to revive local places. But, the previous Government's plans to revive high streets were not well co-ordinated.
"The new Government's local growth funding reforms must ensure that high streets are enabled to flourish in the long term, and that those responsible for their future have enough expertise to deliver improvements. The Government should recognise that local authority bidding for central funding has become expensive and wasteful and should consider replacing that approach with a transparent system of funding distribution that commands greater confidence," states the report.
Commenting on the report, Andrew Goodacre, CEO of Bira, which represents 6,000 independent retailers across the UK, said, "This report has identified some of the key elements to a successful high street, whilst recognising that each place needs to find its identity and solution to create a vibrant high street.
"For some time Bira has been saying that retail is no longer the dominant feature of high streets, with consumers looking for more services and leisure opportunities. We also agree with the conclusion that high streets need diversity and adaptability, - characteristics often delivered by independent retailers and independent business in general.
"It is also good to see recognition of the need for good accessibility by investing in infrastructure where possible and highlighting the importance of good car parking.
"Finally, we absolutely support the idea of local business leaders and local communities being involved with future plans to regenerate a place. Funding can also then be devolved to a local level, supporting coherent plans. Independent retailer care about their high street and the their communities, and all too often their voice can be ignored," he added.
The report urges the Government to provide local authorities with more targeted support and calls for a radical simplification of the current funding landscape, which it describes as "patchy and uncoordinated."
It also emphasises the importance of providing resource funding alongside capital investment to ensure sustainable regeneration.
Waitrose today (28) opened its first convenience store in six years in Hampton Hill, London, and announced a further push into the convenience market by building on partnerships with Welcome Break and Shell.
The supermarket is to target more new locations under its franchise with the operator with stores opening on the A14 in Spaldwick, Cambridgeshire, this month and on the M1 in Rotherham, South Yorkshire, as part of a brand new Welcome Break motorway services in January. A third location will open in 2025 with more planned if successful.
Waitrose has been in partnership with Welcome Break since 2009 and at present trades Little Waitrose from 27 of its motorway service areas. The new stores will be the first the retailer has opened with Welcome Break in eleven years.
Additionally, Waitrose has now reached more than 100 Shell forecourt shops it supplies throughout the UK, with plans to add to further new locations in 2025.
The two extended partnerships come as Waitrose opens its first new shop in six years with a new convenience shop in Hampton Hill in south west London. It will become the 47th Waitrose-operated convenience shop.
Whilst focus will initially be on opening smaller, more typical convenience stores of 3,000 sq ft, like Hampton Hill, Waitrose has now confirmed it is looking at opportunities for larger convenience stores around double that size too.
The Hampton Hill store also signals the role its partnerships with Deliveroo, Uber Eats and Just Eat will continue to play in reaching a wider audience as it becomes the first Waitrose convenience shop to feature a hatch to allow delivery riders to make collections more easily.
The hatches are being trialed with a view to them becoming a key feature of Waitrose shops with average weekly on-demand grocery sales currently up by 115 per cent compared to this time last year.
James Bailey, Executive Director for Waitrose, said, “The long associated stereotypes of food at forecourts and service stations are becoming a thing of the past - expectation has moved on and customers are rightfully demanding more. They want great tasting, quality food no matter where they are.
"Through new store openings and strategic partnerships we will continue to evolve our shops to get better and better, whilst reaching new locations that help bring Waitrose great quality, service and value closer to more customers.”
Adrian Grimes, Commercial Director for Welcome Break, said, “We’re delighted to be opening Little Waitrose at our Spaldwick services on the A14. This will be our first Little Waitrose in a forecourt environment and a fantastic addition to the local area.
"Customers will now be able to stop off on their journey and select from a great range of quality Waitrose products. Our partnership with Waitrose has been incredibly prosperous and we look forward to opening more Little Waitrose stores in the coming years across the Welcome Break network.”
The Scottish Grocers’ Federation has called for emergency resources for Police Scotland to combat retail crime, following figures published by the Scottish Government highlighting a staggering 25 per cent increase in shoplifting crimes this year.
The latest figures from the Chief Statistician for 2024, published this week, only account for the crimes reported to Police Scotland, but SGF say that the true figure is much higher.
With 77 per cent of members telling SGF they are either unlikely or very unlikely to report shoplifting incidents to the police. Due to the lack of confidence across retail that there will be a meaningful outcome.
SGF has called on the Scottish Government to take action before the situation gets even worse, by providing an uplift for Police Scotland and Scottish Justice in the Scottish Budget next week.
SGF Chief Exec, Dr Pete Cheema OBE, said, “We encourage our members to report every crime, but the truth is that many retailers simply don’t see any benefit. Shoplifting is a daily event in most stores and most know that the Police simply don’t have enough resources to cope.
“But even the Scottish Government’s own official figures speak for themselves, with shop theft set to double over a five-year period.
“It is communities, families and hard-working retailers and staff that are paying the price. The cost isn’t just financial, every week we hear about more cases of violence and abuse toward shop workers. But many criminals know that there won’t be any consequences whatsoever for their actions.
“That is why we need the Finance Secretary to send a clear message in the budget next week and provide emergency funding for the Police to get to grips with the devastating impact of retail crime. If the Scottish Government won’t act now, then when?”
The total number of abuse and assaults now logged under the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021 reached 13,857 cases up to August 2024. Showing the extent of violence and threatening behaviour that Scottish retailers and staff face every day.
Hundreds of retail workers have taken part in free training from the charity Retail Trust to help protect them against an expected rise in abusive incidents over Christmas.
Part of work to help shop staff and delivery drivers feel safer during the busy festive shopping period, more than 1,300 people from over 200 retailers registered for the masterclasses on managing challenging situations in London and online earlier this month.
It follows research for the Retail Trust’s respect retail campaign which found nearly half of workers (48%) don’t feel they have enough support to deal with current levels of violence, threats and abuse. The charity also found that 56% of those that feel unsupported want to leave their jobs over their fears around violence and abuse at work, compared to 17% who’ve been given support such as training.
Business including H&M, bp, Schuh and The Entertainer were among those to sign up their staff for the free training where they were provided with new skills to deal with difficult experiences and behaviour.
H&M is to donate the proceeds of its carrier bag levy during November to help the Retail Trust roll out its free training. And the Retail Trust has joined forces with outdoor advertising company JCDecaux UK to raise awareness of shop staff abuse on the screens of some of the country’s biggest shopping centres and encourage shoppers to act more kindly this Christmas.
Digital billboards urging people to ‘stand together against abuse’ have appeared at locations including Westfield London, Liverpool One, St David’s and Westgate thanks to the Retail Trust’s partnership with the JCDecaux Community Channel which supports charities and not-for-profit organisations through the power of the public screen.
Amazon Fresh stores will also feature the Retail Trust’s calls for retail workers to be treated with respect on their digital screens in December.
Other supporting the Retail Trust’s respect retail campaign include Frasers Group, Holland & Barrett, BRC, Usdaw, Retail Week, Peoplesafe, Foot Anstey and Maze.
Andy Morton, head of development partnerships at JCDecaux UK, said: “We are proud to be supporting this important campaign using our digital assets in shopping malls across the country to help raise awareness around the abuse faced by shop workers and store managers. Delivering this message within shopping malls makes it especially impactful and relevant to the environment.”
The Retail Trust’s survey of 1,200 retail workers found 80% of shop workers and 90% of store managers have faced abusive incidents, with one in three experiencing this weekly. 47% of staff say they feel unsafe at work as a result.
Chris Brook-Carter, chief executive of the Retail Trust, said: “The retail workers we speak to face dangerous and demoralising incidents every single day and many say they particularly dread going into work over Christmas because that’s when abuse peaks. People tell us they have products thrown at them and smashed up in front of them while those delivering orders get doors slammed in their faces and objects hurled in their direction. The toll on their wellbeing is huge and it’s driving people away from a career they love because they no longer feel safe.
“We know that retail workers better prepared to deal with and recover from challenging situations like these feel safer and happier at work, so training is important to both protect their wellbeing and reduce the likelihood of them leaving their jobs this winter. Alongside this, we’re urging shoppers to act with kindness, patience and respect to reduce the number of abusive incidents facing our country’s shop workers this Christmas.”
Nathan Peacey, head of retail and consumer at Foot Anstey, added: “We are proud to support the Retail Trust’s Respect Retail campaign, highlighting the unacceptable abuse faced by retail workers and the profound impact it has on their wellbeing.
“This campaign is a call to action — raising awareness, providing training, and fostering a culture of kindness and respect. During the festive season we must all play a role in ensuring retail workers feel safe, valued, and supported."
Naz Dossa, CEO at Peoplesafe, added: “Abuse of any sort at any time is unacceptable, and this growing issue is especially magnified as we gear up towards the busy festive period. Peoplesafe is passionately committed to driving retail employee safety beyond the current basic tick box and partnering with the Retail Trust supports this ongoing dedication towards creating safer work environments for all.
“We believe that improving safety through both training and technology is fundamental to change, and we’re working with leading retailers, among them New Look and Pret a Manger, to bolster employee protection from home to store with our personal safety devices and apps.”