HEINEKEN UK is introducing two new variants under its booming Inch’s Cider brand – Inch’s Cloudy (ABV 4.0%) and the first dealcoholised cider in the UK market, Inch’s 0.0. The new SKUs will be available across grocery, wholesale and convenience channels.
Since launching in 2021, Inch’s now has the highest value share growth (4.6 per cent) of any cider in the UK and saw an overall sales increase of 47 per cent in 2024. The brand has added £16m to the category, which sits at £819m in grocery and 372m in convenience. By adding the new SKUs to their chillers, retailers can capitalise on the brand’s popularity and grow their sales during peak cider-drinking seasons, including Easter, bank holidays and the summer.
A category first: Inch’s 0.0
The launch of Inch’s 0.0 – the first de-alcoholised cider in the UK – is a major advancement for the brand, adding a credible, premium option to the booming no- and low-alcohol market.
The no-ABV alternative to Inch’s Medium Apple will allow retailers to create excitement around moderation and wellness. Available in 4x440ml multipack cans, Inch’s 0.0 is a first of its kind, adopting the same thirst-quenching flavour as the original, with a fresh apple aroma in the form of a lightly sparkling cider.
"This process of dealcoholisation has ensured that Inch’s 0.0 retains the flavour that our Medium Apple cider has become so well-known for, and which we see as essential characteristics in a perfect cider," said Amalka Woodall, Quality Technologist at Hereford Ciderie.
“Ciders that have alcohol removed sometimes miss their sensory characteristics which can make the product taste thin and watery, whereas we have worked hard to ensure that none of the depth and character of Inch’s Medium Apple is lost throughout the process. It’s been a challenge, but after two years of research, development and collaboration across multiple teams, we’re proud to introduce this UK-first for HEINEKEN UK, and marking an exciting step forward in offering more choice to cider lovers without compromising on taste."
A fresh take on apple cider: Inch’s Cloudy
Inch’s Cloudy is a lightly sparkling, naturally cloudy cider, crafted with juicy British apples to create a crisp, highly refreshing and light summer staple.
Available in 4x440ml and 10x440ml multipacks, the off-trade exclusive aims to appeal to younger cider drinkers looking for a naturally sweeter innovation and attract new consumers into the category.
"We know that cider lovers are looking for exciting, high-quality options that match their lifestyle and preferences," said Rachel Holms, Cider Brand Director at HEINEKEN UK. "With Inch’s Cloudy and Inch’s 0.0, we’re delivering innovation that not only tastes great but also challenges perceptions of what apple cider can be.
“We’re confident these new additions will drive further growth in the category while reinforcing Inch’s reputation as a fresh, modern cider brand – encouraging existing Inch’s fans to explore new tastes, and providing a credible option for those who are looking to moderate their alcohol consumption.”
HEINEKEN UK is supporting the launches with a nationwide ATL campaign – including TV, social media, digital and OOH activations, running from April to September. Its ‘The Really Good Cider’ campaign will highlight the brand’s sustainability ambitions while driving its really apple-y, really drinkable and really delicious taste, making it unmissable for UK shoppers this summer.
Retailers can find out more about how to maximise their cider category sales by visiting HEINEKEN UK’s Star Retailer platform here. The Star Retailer scheme is an acclaimed, industry-acknowledged loyalty scheme providing beer and cider category guidance tailored for convenience stores. The scheme encourages the development of a profitable and trending beer and cider range and offers rewards which increase based on their level of participation.
Retail footfall rebounded last week from the week before in high streets and retail parks whereas shopping centres continued to see a decline, shows the latest figures.
The rise in high street activity is being attributed to warmer weather, and schools reopening following the half term break across the UK which will also signal a return to the office.
According to MRI Software, footfall rose on four out of seven days last week peaking on Sunday and Wednesday in all UK retail destinations, however the drop in activity came on Friday which was far more significant in shopping centres.
High streets benefitted from the warmer weather on Saturday with a rise in footfall recorded however retail parks and shopping centres saw a drop in activity on this day compared to the week before.
All town types seemingly benefited from the milder weather conditions with footfall rising from the week before, especially in coastal towns and Greater London where double digit rises were recorded from the week before.
Market and historic towns also witnessed strong activity, alongside MRI Software’s Central London Back to Office benchmark. Apart from the West Midlands, regional footfall in all UK retail destinations remained strong particularly in the East of England and the South West.
Retail footfall rose by +1.8 per cent overall last week from the week before driven by a +4.2 per cent rebound in high street activity and by +0.1 per cent in retail parks.
Shopping centres, however, saw a -1.6 per cent decline in footfall, reflecting cautious consumer behaviour ahead of Mother’s Day and Easter, which fall two weeks later this year than in 2024. This suggest shoppers may be planning purchases more intentionally.
Week on week, Sunday and Wednesday were the strongest days with footfall in all UK retail destinations but driven predominantly by high streets experiencing strong rises.
This upward trend continued into the weekend with activity rising by +4% on Saturday whereas retail parks and shopping centres saw a much quieter day with footfall declining, a sign of milder weather conditions encouraging people to outdoor retail destinations.
Coastal towns also benefitted from the improved weather conditions as footfall rose by +11 per cent week on week, a double digit trend which was also echoed in Greater London (+10.6 per cent). The return to office was evident in Central London.
Compared to 2024 levels, high street footfall remained flat whereas shopping centres and retail parks saw a footfall decline.
With seasonal shifts in major events that typically drive retail footfall, including Mother’s Day and Easter moving to later in March and into April, these annual fluctuations are expected to level out over time.
Croydon town centre has been thrown into turmoil after a group of school-aged teenagers engaged in shoplifting, vandalism, and anti-social behavior, prompting police to enforce special dispersal powers.
Local businesses and residents have been left distressed, with reports of a lit firework being thrown into a store, MyLondon reports.
Section 35 Dispersal Zone has been put in place across Broad Green and Fairfield Wards, allowing officers to exclude individuals from the area for up to 48 hours, while those under 16 can be taken home or to a place of safety.
In one instance, a lit firework was thrown into a store. The residents told the publication that there had also been instances of teenagers waving lit fireworks around market sellers in the area.
They said that things have improved recently due to a larger police presence, but they still have to remain vigilant.
South Area Croydon police stated, "The order is being used because a group of school-aged teenagers has been repeatedly engaging in shoplifting, anti-social behavior, criminal damage, and general nuisance in Croydon Town Centre.
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"Their actions are disrupting businesses and causing distress to the public," states the police.
Business owners from this area have been reporting antisocial behaviour in their area with teens coming in groups and picking things and running away.
Mark Oram, who works at Dabners Pet Store, told MyLondon that while he hadn’t experienced issues with school-age children, antisocial behaviour in the area was still a huge problem.
“We’ve got a lot of drunks and drug addicts,” he said. “It's lawless, absolutely lawless. There’s so much crime which you don’t even hear about. Stabbings are by the hour.”
In the South East, shoplifting figures rose by 42.6 per cent in Surrey, 8.5 per cent in Kent and 13.5 per cent% in Sussex, according to ONS figures.
This comes a couple of weeks after businesses across the South East reported similar incidents, saying shoplifting has become "much more brazen" with staff being shouted at and abused.
Sussex Police and Crime Commissioner Katy Bourne said she welcomed the shoplifting figures as she said it showed businesses were reporting more retail crime.
She added, "I feel quite aggrieved for local business people – shop theft should never have got this bad and it should have been tackled a long time ago.
"The abuse shopworkers are getting is horrible.
"People take their chance because they think police forces are turning a blind eye. It's very important that police forces like Sussex continue a real focus on this."
Southern Co-op said its chief executive Mark Smith, who has been leading the retailer since 2009, has decided to retire and focus on non-executive roles going forward.
He will step down on 13 June.
“On behalf of the board, I would like to thank Mark for his outstanding leadership over more than 15 years,” Dame Janet Paraskeva, chair of the board of Southern Co-op said.
“During his time as CEO, he’s more than doubled the size of our business. In addition to significantly growing our convenience store estate, he’s successfully taken the Society into the hospitality sector, where he’s built one of the largest Starbucks franchises in the country from scratch.
“Similarly, Mark has driven the diversification of our funeral care business into completely new markets, building new operations that now directly deliver several thousand cremations and natural burials each year.”
With his strong personal commitment to sustainability, under Smith’s leadership, Southern Co-op also achieved the Queens Award for Enterprise for Sustainable Development in 2022.
Smith commented: “Being able to lead this amazing group of businesses with a 150-year history has been a huge privilege. Everything that’s been achieved reflects the talent and hard work of an incredible team of more than 4,000 people who make Southern Co-op what it is today. It’s been a pleasure working with the team on delivering such a wide range of plans.”
Southern Co-op said Ben Stimson, currently serving as the chief operating officer at the Bank of England, will take over as chief executive later this year.
Stimson’s extensive consumer experience includes leadership roles at Waitrose, where he served as both retail director and digital director, and previously, at Sky.
“Ben will bring his very wide range of consumer and leadership experience to the role of CEO,” Paraskeva said.
“This will be hugely valuable as he works with the board to develop plans for the medium term and beyond, building on the success of recent years to ensure our co-op remains relevant and successful in the long term.”
Stimson said: “I’m delighted to be joining such a purpose led business with strong foundations and a clear sense of its future. I look forward to picking up Mark’s impressive legacy and working with the team to deliver the next stage in Southern Co-op’s future evolution.”
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Camden Town High Street on 28 August 2024. Camden London Borough Council is one the eight councils implementing the High Street Rental Auction scheme
Eight more local authorities have committed to implement High Street Rental Auction (HSRA) powers as the latest wave of Early Adopters.
These are Barnsley Metropolitan Borough Council, Broxtowe Borough Council, Camden London Borough Council, Hillingdon London Borough Council, Lichfield District Council, North Northamptonshire Council, North Somerset Council and Westminster City Council.
High Street Rental Auctions, introduced at the end of last year, give local councils the power to auction off leases for commercial properties that have been empty for long periods.
This brings the total number of councils trailing the scheme to 11 – with Bassetlaw, Darlington and Mansfield councils becoming Early Adopters in November.
“We’re bringing shops and shoppers back to the high street, boosting trade, creating jobs, supporting our communities and driving local growth through our game changing High Street Rental Auction rollout,” local growth minister Alex Norris said.
“I am delighted that eight more councils have become Early Adopters of these new powers, acting as leading lights for other local authorities.
Small business minister Gareth Thomas added: “We promised to lift the shutters on the country’s high streets and that’s exactly what’s happening across these local authorities today.
“We know that small businesses are the drivers of our economy, which is why we’re working hard to boost exports and tackle late payments, and HRSAs are another crucial tool to support SMEs, increase jobs and go for growth.”
HSRAs allow councils to put properties up for auction that have been empty for more than 365 days in a 24-month period, for a one-to-five year lease. The measure is aimed at reinvigorating town centres and giving local businesses the backing they need to thrive.
Over £1 million of funding has been provided to support the rollout of HSRAs and the government said it looks forward to more councils delivering with the powers.
Quick delivery is no longer a luxury or a gimmick, it’s the clear roadmap to profitability and a guaranteed route to expansion for convenience stores aiming to increase turnover, finds Asian Trader.
For decades, convenience stores have thrived on their ability to provide instant access to essentials. Propelled by Covid lockdown and changes in habits, the consumers’ definition of convenience now also includes within-minutes delivery at home.
Currently, between physical and online stores, the physical option remains the most prominent, although with the increased popularity of rapid grocery delivery services, shoppers today are comfortably open to the idea of buying groceries and food online to save time and hassle.
In fact, the penetration of Brits shopping online for food and other groceries has nearly doubled since 2016. The UK grocery delivery market is projected to skyrocket to £31.38 billion by 2025, a clear indicator of where consumer preferences are weighted.
While 59 per cent of Brits prefer to buy their groceries in-person at a traditional storefront, the rest of the consumers are open to shop either online or in-stores, shows Statista’s recent data, signifying the huge pool to tap into.
The last edition of Asian trader explored how the convenience sector is seeing a dip contrary to the overall grocery retail movement. Among the many measures discussed that can arrest this trend, delivery emerged as one of the ways forward.
In fact, many retailers with a keen focus on the delivery side are reaping some great benefits.
Just like retailer Natalie Lightfoot whose store Londis Solo Convenience Store in Glasgow has doubled sales since launching a delivery service.
She now services about 85 delivery orders each day from her 620-square-foot store.
“For me, since growth couldn't happen through physical expansion, I decided to just start bringing the store to customers’ doorsteps.
“The customer on the end of the order line doesn't care what the size of the store is, as long as he is getting what he ordered well in time,” Lightfoot told Asian Trader.
With delivery accounting for 40 per cent of her sales, Lightfoot is confident that rapid delivery is the way forward.
In Middlesex, Londis retailer Atul Sodha shares similar sentiments. As shared previously with Asian Trader, he feels that online quick delivery expanded his store’s reach to people who wouldn't normally visit it.
Clearly, rapid delivery can elevate c-stores expand beyond physical limitations thus increasing sales and turnover.
By placing indie stores on the digital map, the platforms like Snappy Shopper, Deliveroo, and Just Eat are now leveling the playing field.
These platforms help convenience stores bridge the gap between local service and professional-level logistics, fielding them on the same playing field as major grocery delivery players such as Sainsbury’s Chop Chop, Asda Express Delivery, Tesco Whoosh, and Ocado Zoom.
In Wellingborough, when retailer Biren Patel thought to start a delivery service during Covid at his Budgens Berrymoor store, he wanted to do it in a “professional way”. After a quick consideration of all the platforms, he decided to join Snappy Shopper.
Results started clocking up immediately.
“Deliveries added another chapter in my store’s turnover. Snappy Shopper helped me to sell not just locally, but about five miles down the road; I otherwise would never have got those customers.
“Snappy Shopper has been very supportive. Their promotions, tie-up with different brands and suppliers helps us compete with the big boys,” Patel told Asian Trader.
Budgens Berrymoor now has a dedicated bespoke branded car for delivery with staff doing the rounds from eight in the morning until eight o'clock at night.
Sweet Success
Meanwhile in Glasgow, retailer Girish Jeeva is taking his store’s delivery service to another level altogether.
The owner of Girish's Premier Barmulloch, in collaboration with Snappy Shopper, has recently launched a 24-hour delivery service, the first of its kind in Scotland.
It has been just a month since the launch, but the response, he says, has been “phenomenal.”
Jeeva shared with Asian Trader, “We started the delivery service about two years ago since we saw a market for it. We have been doing great since the start.”
Jeeva’s store’s growth was not accidental. He has been strategic, investing in two eye-catching, vibrant wrapped cars, which turn vehicles into moving billboards, reaching potential customers across a wide geographical range.
Zooming around the town or even in the parking lots, such well-designed car wraps work as a great marketing tool as they attract attention while the eye-catching graphics increase brand recognition and recall.
He also employs 10 drivers throughout the week, with five on standby, ensuring that the service remains smooth without affecting in-store operations.
Elevating the delivery service to 24-hour service came to Jeeva as an epiphany.
“I was thinking what new I should do in 2025. It was mid-January and then it struck me to try 24-hour delivery.
“We already have night shift staff for refilling and stocking. All we needed to do was to bring in a driver and turn on the Snappy Shopper device,” he said.
What started as an experiment quickly exceeded expectations. The store did 29 orders the very first night. It now gets about 27 to 28 orders per night with the highest until now being 39 orders.
“We were aiming for five to six deliveries more in the night hours. To our surprise, it’s going faster than we expected. The first week, we generated almost £5000,” he said.
Although Jeeva remains committed to in-store sales and in boosting the shopping experience as well, delivery is going to be his special focus area for the coming times.
Considering that delivery accounts for about 20 per cent of the store’s sales, there is still a huge room for growth.
Jeeva’s light-bulb moment, coupled with his bold move, might have opened a new channel for convenience stores.
Retailer Daniall Nadeem, who runs Spar Motherwell Road in Belshill, soon followed Jeeva’s footstep, joining him as trailblazers in convenience retail.
When it came to venturing into deliveries, Snappy Shopper has been fast emerging as an obvious choice for many retailers. The platform now has more than 2000 stores, a 40 per cent increase from last year.
The platform is being favoured by c-store retailers majorly owing to its unprecedented weekly trading, immense marketing support, and soaring customer adoption.
In 2024, Snappy Shopper saw weekly trading volumes surge by 42 per cent, marking the platform’s most significant growth since the surge in demand during the Covid-19 pandemic in 2020.
As stated by Snappy Shopper CEO Mike Callachan, the dominant key trend seen in Snappy Shopper stores is that their home delivery business grows more quickly than in-store sales, allowing the retailer to win lots of new customers.
During December, Hayat’s Premier Store, based in Dundee, hit the milestone of more than £200,000 worth of grocery deliveries in a single month. At the time, the store was doing more deliveries per hour than the nearby supermarket!
Inside issues
While it seems all rosy and easy, having rapid delivery service comes with its own set of challenges like labor shortages and stiff competition.
For retailers like Jeeva, the biggest challenge is the availability of skilled delivery drivers. Before getting his own bespoke branded cars, the retailer used to hire drivers who used their own cars which in turn used to create many logistical issues.
Having his own cars ironed out hiccups to a lot of extent but availability of drivers remains a concern for Jeeva.
"It's really hard to find reliable drivers,” he said.
“Now with two cars of my own, if something goes wrong while enroute to delivery, there is always extra vehicles available for the drivers to jump in and take care of the matter and get the orders to customers,” explained Jeeva.
Staff training for the delivery orders is another tricky part since being visible online, there is no room for mistakes.
Jeeva shared with Asian Trader, “When it comes to picking and packing the products, we only trust our well-trained and experienced staff who has a good understanding of the products.
“A single mistake can have huge impact in this model as it impacts the store’s reviews. We have to make sure that whoever is doing it is picking the product is the perfect person fit to do that.”
Patel will agree with Jeeva here as he also remains extra careful about his orders and online store reviews.
“Delivery is good, but it has to be done at the right time in the right way. It has to be looked after; you can’t just set it up and leave it,” he said.
Patel takes pride in his store’s delivery service and boasts of having loyal online customers for over five years.
He explained, “We take extra care with delivery customers, like if we get an order and we don’t have one thing, we call and ask for replacements rather than removing it from list or adding something from our side.”
On the other side of the coin, small average order sizes coupled with high operational costs means that profit remains a challenge for rapid grocery companies.
Sharing some of the concerns, Michael Watt, Regional Growth Manager at Snappy Shopper, told Asian Trader, “The challenges Snappy face is the competition from larger supermarkets and wholesalers who now want a slice of the q-commerce market.
“Tesco are rolling out Whoosh and other supermarkets are partnering with providers like Deliveroo and Uber Eats to offer grocery delivery.
“We believe in our mission of levelling the playing field for independent retailers to be able to compete and even outmaneuver these bigger players.”
Next level
Despite the challenges, Callachan is optimistic about the role of delivery in c-stores.
“The physical sales in-store are always limited and dependent on passing traffic and footfall whereas home delivery can always reach new customers via massive platforms such as Facebook and TikTok.
“We continue to innovate and have some very exciting new features in the app coming, the most recent being a host of features to support retailers to launch a 24-hour service which again can radically increase sales for the retailer,” he added.
Jeeva, Lightfoot and Patel echo a similar takeaway, that if a convenience store wants to take the sales to the “next level”, they need to join a platform for rapid delivery.
As they like to put it, “With home delivery, we are taking the products to the customers, not waiting for the customers to come to our stores”.
Aiming high, Jeeva is optimistic about 2025.
“There is definitely a huge potential and with a supportive platform like Snappy Shopper, the possibilities are endless.
“With 24-hour delivery service in place, I am aiming to touch £30,000 a week sale this year, which will take our whole store turnover to £100,000 week, something that I could not have thought otherwise,” he concluded.
Clearly, rapid delivery, with its promise of growth and extra sales through with minimal input and maximum output, seems to be the sure short way forward for c-stores.