Skip to content
Search
AI Powered
Latest Stories

Horizon IT scandal inquiry slams compensation scheme

Horizon IT scandal inquiry slams compensation scheme
(Photo by TOLGA AKMEN/AFP via Getty Images)

Schemes aimed to compensate former post office operators, who were affected by Horizon IT scandal, are “a patchwork quilt” with “holes in it”, the chair of the inquiry into the scandal has said, forecasting that they are likely to miss the deadline to pay up.

On Monday (17), the inquiry’s chair, Sir Wyn Williams, called for legislative change to resolve issues for the compensation schemes that were put in place to recompense those affected by the scandal.


“There are three schemes in existence by which compensation can be delivered to eligible applicants. They came into existence at different times, and are responses to very different sets of circumstances as they unfolded. What has emerged is a patchwork quilt of compensation schemes. And, unfortunately, it is a patchwork quilt with some holes in it," The Guardian quoted Williams as saying.

So far almost £100 million has been paid out so far by the Post Office and the government but Williams said it was his “strongly held view” that administrators would be “unable to deliver compensation payments to all applicants” by the deadline of Aug 7 next year, saying it would mean that 550 claims would have to be heard within 20 months.

"I am left with the distinct impression that the most complex cases have not been addressed as speedily as might have been the case."

He has sent a report setting out his recommendations to business minister Kevin Hollinrake in an attempt to ensure “full and fair” compensation is paid to those affected by the scandal.

“The evidence upon me hasn’t changed. It hasn’t lessened to a degree. Many hundreds of people suffered disastrous consequences by reason of the misuse of data from Horizon, and thousands more suffered very significantly.”

Williams said he had “been of the view for some months that we are too far down the road with each scheme to contemplate abandoning them in favour of one comprehensive scheme”.

Despite it being more than a year since Sir Wyn closed the "human impact evidence" portion of the inquiry, he said "the effect of the evidence upon me hasn't changed".

"It hasn't lessened to a degree," he said.

More than 700 people were prosecuted for theft and false accounting between 2000 and 2014 after the Post Office’s flawed Horizon IT system incorrectly suggested there were financial shortfalls. A high court judge ruled in 2019 that the system contained a number of “bugs, errors and defects” and many of the criminal convictions were overturned.

The Post Office had paid out more than £80m across the historical shortfall scheme and the overturned historical convictions scheme by the end of April 2023. The government also paid out an additional £19m in interim compensation under the group litigation scheme in the same period.

More for you

Scott Gray

Scott Gray

JDE Peet’s CFO steps down

Leading pure-play coffee and tea company JDE Peet’s said its chief financial officer (CFO) Scott Gray has decided to step down to be reunited with his family in the US.

JDE Peet’s added that it has appointed a new CFO, but will announce further details regarding the incoming CFO on 26 February 26, when the company publishes its FY 2024 results, in agreement with the incoming CFO’s current employer.

Keep ReadingShow less
Deposit Return Scheme plans advance in Parliament despite supermarkets' plea

Deposit Return Scheme plans advance in Parliament despite supermarkets' plea

MPs have voted to approve plans to introduce a Deposit Return Scheme (DRS) in England and Northern Ireland in October 2027.

The materials that will be included in the scheme will be single use plastic (PET) and metal drinks containers. Glass will not be part of the scheme.

Keep ReadingShow less
Doug Gurr

Doug Gurr

Former Amazon UK boss named chair of competition watchdog

The UK government has appointed a former top executive at online titan Amazon to be the interim chair of the country's competition regulator, hoping the appointment will help drive economic growth.

While competition watchdogs around the world are heavily focused on probing technology giants, Britain's Labour government believes too much regulation is hampering growth.

Keep ReadingShow less
Allwyn applauds retailers for record rate in mystery shopper age check

Allwyn applauds retailers for record rate in mystery shopper age check

National Lottery retailers are correctly asking for ID as proof of age at the highest rate since National Lottery mystery shopping visits started more than two decades ago, Allwyn stated today (22).

As part of its new Operation Guardian programme, Allwyn organised over 8,200 mystery shopper visits in 2024 to check retailers were challenging players who appeared under the age of 18. The final results show that a record-breaking 92.3 per cent of National Lottery retailers correctly asked for ID as proof of age on their first visit.

Keep ReadingShow less
Waitrose brings back free coffee

(Photo by ADRIAN DENNIS/AFP via Getty Images)

Waitrose brings back free coffee

In its recent effort in the battle for the middle-class grocery shopper, supermarket Waitrose is once again is bringing back free hot

coffee to entice shoppers into its stores.

After outrage over the withdrawal of the offer during the pandemic, the company told the 9 million members on its My Waitrose loyalty scheme that they would again be entitled to a complimentary americano, cappuccino, latte or tea once a day regardless of whether they bought anything – as long as they have their own reusable cup.

Keep ReadingShow less