Mohsin and Zuber Issa, the brothers who recently acquired supermarket chain Asda, have been awarded with CBE in the 2020 Queen’s Birthday Honours List.
Richard Pennycook, former chief executive of the Co-operative Group, has also been awarded with a CBE.
The Indian-origin Issa brothers, working with private equity firm TDR Capital, have brought back Asda to UK ownership earlier this month, agreeing to buy the No.3 supermarket from Walmart for an enterprise value of £6.8 billion.
Commenting on the recognition they said: “We are truly honoured to have received a CBE and would like to thank the many people that have helped us along the way, including colleagues, partners, the people of Lancashire and our family.
“When we bought our first petrol forecourt in Bury almost 20 years ago, we could never have dreamed that we would be collecting such a prestigious award today.”
The brothers are known for the fast-expanding forecourt operator EG Group, which now runs almost 6,000 sites across 10 countries.
Initially called Euro Garages, the Issa brothers founded the Blackburn-based group in 2001, acquiring a single petrol filling station in Bury, Greater Manchester.
The recent acquisitions of the group include forecourt groups in the US and Australia, Little Chef roadside cafes and a major Kentucky Fried Chicken franchise in the UK.
The group has expanded to the US in April 2018 acquiring the convenience store business of Kroger and branched out to Australia in November that year with the purchase of petrol business of Woolworths Group.
The brothers each own a quarter of £10 billion EG Group. TDR Capital now owns half of the group.
Their parents came to the UK from Gujarat, India, in the 1960s. They attended their local comprehensive school in Blackburn and began their careers working in their father’s local petrol station.
“We plan to step up our contribution to good causes through our charitable foundations and this award will inspire us to do even more to support people in the communities that we operate, particularly the North of England,” they added.
In 2019, EG Group reported revenues of more than €20bn (£17.9bn). The Issa brothers were placed in the ninth position in the Eastern Eye Asian Rich List 2019 with an estimated worth of £1.5 billion.
Richard Pennycook, who currently serves as the chairman of Boparan Holdings, the holding company of 2 Sisters Food Group, is credited for saving the Co-op from collapse after the financial problems of the Co-operative Bank. He joined the consumer co-operative in 2013 as chief financial officer and served as the chief executive from March 2014 and February 2017.
He later served British Retail Consortium as chair till May 2020. His previous executive roles include Board positions at Morrisons, the RAC, Bulmers and J D Wetherspoon.
The Honours List has several names from the grocery industry, recognising the frontline role of shop workers in the fight against the COVID-19 pandemic.
Asda has won big in the list with eight colleagues receiving recognition. Imran Rashid Dawji, human resource administrator at Asda head office, received an MBE in recognition of his work in creating a recruitment process that allowed the retailer to bring on board an extra 25,000 temporary colleagues.
“It was a pivotal time to ensure everything was close to perfect as we had a duty to ensure support was provided to everyone around the country,” Davji said.
“Myself and the team bought into the idea that this work would be accomplished by knowing conscientiousness would be imperative whilst working outside of process. Hard work and tenacity were the key ingredients of this success and gave impetus to this journey over the past few months.
“I would like to thank my manager and all my colleagues. Our success would not have been possible without your unwavering support and encouragement. Thank you.”
Seven other Asda colleagues received a British Empire Medal (BEM) for going above and beyond for their local communities. They include: Geoff Norris, home shopping driver at Asda Wisbech; Julie Cook, community champion at Asda Aberdare; Karen Clark, e-commerce customer trading manager at Asda Ellesmere Port; Lucy Mansell-Render, nights department manager at Asda North East Clothing Depot, Washington; Samantha D’Souza, community champion at Asda Hayes; Simon Lea, general store manager at Asda Altrincham (previously Marple); and Faisal Tuddy, Asda house superintendent pharmacist.
Two colleagues from Tesco, Jayne Griffiths, community champion in Llandrindod Wells, Powys and Philip Richards, lead people partner are bestowed with an MBE and another, Theresa Fisher, community champion in Gloucester is awarded a BEM.
Four colleagues from Sainsbury's received BEM, and they are: Andrew Dunsmore, food services assistant in Bromley, Kent; Margaret Gurney, services assistant in Amersham, Buckinghamshire; Rani Kaur, food services assisant in Bedford and Eugenia Lyle, customer experience colleague at Derry.
Jean Hughes, who works as a trade Improvement and response manager at the Co-op, has won an MBE and Liz McClean, a store manager at the Co-op’s Brodick store on the Isle of Arran, has been awarded a BEM.
McClean has made her store the centre of the Isle of Arran’s community response to the coronavirus crisis, including working round the clock to ensure deliveries were made to hundreds of elderly and vulnerable members.
“It was a feeling of disbelief when I received the letter, I thought it was a joke at first! I love our customers to bits, they are brilliant. And, the way the community has responded has been incredible,” she commented.
“Local businesses, volunteers, community groups, the local authorities and especially the Port Manager of Calmac, all helping the community to get through this together. In addition, the whole Co-op team has been fantastic - so it feels like this is as much in recognition of all their hard work too. I really am delighted.”
Hughes was recognised for working closely with frontline retail workers and the Co-op’s central support centre. Her work ensured feedback and insight from Co-op’s 2,600 food stores was gathered, prioritised and acted upon – initiating and implementing a range of key measures in communities to ensure colleagues, customers and the most vulnerable in society were supported throughout.
Hughes commented: “I never expected anything like this. It really hasn’t sunk in as yet – it is an incredible feeling to be recognised and honoured in this way.”
Adam Smith, food delivery driver at Iceland store in Rustington, West Sussex won a BEM.
He worked more than 220 additional hours to visit customers, collect their shopping lists, do their shopping for them in store, and then drop off their supplies later on. Identifying that some customers had nowhere else to turn, he would leave his personal mobile and home phone numbers alongside the delivery of shopping.
Smith, whose father is a recipient of the medal, said he was “absolutely amazed” to receive the award.
“My family are very proud with what I have achieved, and when I told my father he was beaming with pride, even more so because he received a similar award over 25 years ago which I had the pleasure of attending with him at the Palace. I am so pleased that I was able to serve my community and give help to people when they had no one else to turn to for help,” he said.
Sharon McKendrick, store manager at Morrisons in Coldstream, Berwickshire has also received a BEM.
From Waitrose, Alex Bonsu has been named for BEM. Started working at John Lewis in High Wycombe, he began at Waitrose Beaconsfield as a delivery driver five years ago.
Commenting on the medal, he said: "It's really amazing and something that I never thought would happen. Through being a delivery driver during the pandemic I feel that I have been able to support my local community more than ever before.
“Both myself and my family are so happy that I have been awarded a place on the List and I can't wait to share the news with the other Partners in the shop."
Pontrilas postmistress Sonya Cary received a BEM for services to rural communities in Herefordshire, recognising her work to help combat loneliness and malnutrition in the elderly.
Cary, who has not taken a day off in two years, runs the Post Office, shop, café, gym and weekly lunch club for the local community and those who don’t have family or other pastoral support. She runs her branch with a team of volunteers alongside a social enterprise as part of the national charity ‘C.A.R.E. CIC’.
“It feels surreal to receive this honour. The community will be bowled over by the news,” she said.
“The lockdown was stressful. We had to adapt what we could offer as the need was even greater to stop isolation and malnutrition. Many elderly men are not good at looking after themselves. We serve 23 villages in Herefordshire and during the pandemic we were also getting requests from over the border in Wales for lunch and prescription deliveries.”
During the Covid-19 pandemic Pontrilas Post Office has operated services seven days a week, and provided a wide variety of services to community residents including arranging deliveries of groceries to the vulnerable and Sunday lunches to isolated people
“The Post Office is at the centre of what we do. Without the Post Office we couldn’t have been able to provide the lunch club and gym. People don’t think of what we offer as care, they think about it as a Post Office with social centre and gym attached,” she added.
The UK retail sector is bracing for a challenging but opportunity-filled 2025, according to Jacqui Baker, head of retail at RSM UK. While the industry grapples with rising costs and heightened crime, advancements in artificial intelligence and a revival of the high street offer potential pathways to growth, she said.
The latest Budget delivered a tough blow to the retail sector, exacerbating existing financial pressures. Retailers, who already shoulder a significant portion of business rates and rely heavily on a large workforce, face increased costs from rising employers’ National Insurance Contributions.
“Higher costs will also eat into available funds for future pay rises, benefits or pension contributions – hitting retailers’ cashflow in the short term and employees’ remuneration in the longer term,” Baker said.
“Retailers must get creative to manage their margins and attract footfall and spend, plus think outside the box to incentivise employees if they’re to hold onto talented staff.”
On the brighter side, falling inflation and lower interest rates could ease operational costs and restore consumer confidence, potentially driving retail spending upward.
High street resurgence
Consumers’ shopping habits are evolving, with a hybrid approach blending online and in-store purchases. According to RSM UK’s Consumer Outlook, 46 per cent of consumers prefer in-store shopping for weekly purchases, compared to 29 per cent for online, but the preference shifts to 47 per cent for online shopping for monthly buys and to 29 per cent for in-store. The most important in-store aspect for consumers was ease of finding products (59%), versus convenience (37%) for online.
“Tactile shopping experiences remain an integral part of the purchase journey for shoppers, so retailers need to prioritise convenience and the opportunity for discovery to bring consumers back to the high street,” Baker noted.
The government’s initiative to auction empty shops is expected to make brick-and-mortar stores more accessible to smaller, independent retailers, further boosting high street revival, she added.
A security guard stands in the doorway of a store in the Oxford Street retail area on December 13, 2024 in London, EnglandPhoto by Leon Neal/Getty Images
Meanwhile, retail crime, exacerbated by cost-of-living pressures, remains a significant concern, with shoplifting incidents reaching record highs. From organised social media-driven thefts to fraudulent delivery claims, the methods are becoming increasingly sophisticated.
“Crime has a knock-on effect on both margins and staff morale, so while the government is cracking down on retail crime, retailers also have a part to play by investing in data to prevent and detect theft,” Baker said.
“Data is extremely powerful in minimising losses and improving the overall operational efficiency of the business.”
AI as a game-changer
Artificial intelligence is emerging as a transformative force for the retail sector. From personalised product recommendations and inventory optimisation to immersive augmented reality experiences, AI is reshaping the shopping landscape.
“AI will undoubtedly become even more sophisticated over time, creating immersive and interactive experiences that bridge the gap between online and in-store. Emerging trends include hyper-personalisation throughout the entire shopping journey, autonomous stores and checkouts, and enhanced augmented reality experiences to “try” products before buying,” she said, adding that AI will be a “transformative investment” that determines the long-term viability of retail businesses.
The Amazon Fresh store in Ealing, LondonPhoto: Amazon
As financial pressures ease, sustainability is climbing up the consumer agenda. RSM’s Consumer Outlook found 46 per cent would pay more for products that are sustainably sourced, up from 28 per cent last year; while 44 per cent would pay more for products with environmentally friendly packaging, compared to 36 per cent last year.
“However, ESG concerns vary depending on age and income, holding greater importance among high earners and millennials. With financial pressures expected to continue easing next year, we anticipate a renewal of sustainability and environmentally conscious spending habits,” Baker noted.
“Retailers ought to tap into this by understanding the preferences of different demographics and most importantly, their target market.”
Southend-on-Sea City Council officials have secured food condemnation orders from Chelmsford Magistrates Court, resulting in the seizure and destruction of 1,100 unauthorised soft drinks.
The condemned drinks, including Mountain Dew, 7-UP, Mirinda, and G Fuel energy drinks, were found during routine inspections of food businesses across Southend by the council’s environmental health officers.
Council said these products contained either banned additives like Calcium Disodium EDTA or unauthorised novel ingredients such as Potassium Beta-hydroxybutyrate.
Calcium Disodium EDTA has been linked to potential reproductive and developmental effects and may contribute to colon cancer, according to some studies. Potassium Beta-hydroxybutyrate has not undergone safety assessments, making its inclusion in food products unlawful.
Independent analysis certified that the drinks failed to meet UK food safety standards. Magistrates ordered their destruction and ruled that the council's costs, expected to total close to £2,000, be recovered from the businesses involved.
“These products, clearly marketed towards children, contain banned or unauthorised ingredients. Southend-on-Sea City Council will always take action to protect the public, using enforcement powers to ensure unsafe products are removed from sale,” Cllr Kevin Robinson, cabinet member for regeneration, major projects, and regulatory services, said.
“As Christmas approaches, we hope this sends a strong message to businesses importing or selling such products: they risk significant costs and possible prosecution.”
The council urged residents to check labels when purchasing imported sweets and drinks, ensuring they include English-language details and a UK importer's address.
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A customer browses clothes inside Charity Super.Mkt at Brent Cross Shopping centre in north London on, December 17, 2024
Bursting with customers one afternoon the week before Christmas, a second-hand charity shop in London's Marylebone High Street looked even busier than the upscale retailers surrounding it.
One man grabbed two puzzle sets and a giant plush toy as a present for friends, another picked out a notebook for his wife.
“Since the end of September, we've seen a huge uplift in people coming to our shops and shopping pre-loved,” said Ollie Mead, who oversees the shop displays - currently glittering with Christmas decorations - for Oxfam charity stores around London.
At the chain of second-hand stores run by the British charity, shoppers can find used, or "pre-loved", toys, books, bric-a-brac and clothes for a fraction of the price of new items.
Popular for personal shopping, charity stores and online second-hand retailers are seeing an unlikely surge in interest for Christmas gifts, a time of year often criticised for promoting consumerism and generating waste.
A report last month by second-hand retail platform Vinted and consultants RetailEconomics found UK customers were set to spend £2 billion on second-hand Christmas gifts this year, around 10 per cent of the £20 billion Christmas gift market.
A woman browses some of the Christmas gift ideas in a store on December 13, 2024 in London, England. Photo by Leon Neal/Getty Images
In an Oxfam survey last year, 33 per cent were going to buy second-hand gifts for Christmas, up from 25 percent in 2021.
“This shift is evident on Vinted,” Adam Jay, Vinted's marketplace CEO, told AFP.
“We've observed an increase in UK members searching for 'gift' between October and December compared to the same period last year.”
According to Mead, who has gifted second-hand items for the last three Christmas seasons, sustainability concerns and cost-of-living pressures are “huge factors”.
Skimming the racks at the central London store, doctor Ed Burdett found a keychain and notebook for his wife.
“We're saving up at the moment, and she likes to give things another life. So it'll be the perfect thing for her,” Burdett, 50, told AFP.
“It's nice to spend less, and to know that it goes to a good place rather than to a high street shop.”
'Quirky, weird
Wayne Hemingway, designer and co-founder of Charity Super.Mkt, a brand which aims to put charity shops in empty shopping centres and high street spaces, has himself given second-hand Christmas gifts for “many, many years”.
“When I first started doing it, it was classed as quirky and weird,” he said, adding it was now going more “mainstream”.
Similarly, when he first started selling second-hand clothes over 40 years ago, “at Christmas your sales always nosedive(d) because everybody wanted new”.
Now, however, “we are seeing an increase at Christmas sales just like a new shop would”, Hemingway told AFP.
“Last weekend sales were crazy, the shop was mobbed,” he said, adding all his stores had seen a 20-percent higher than expected rise in sales in the weeks before Christmas.
“Things are changing for the better... It's gone from second-hand not being what you do at Christmas, to part of what you do.”
Young people are driving the trend by making more conscious fashion choices, and with a commitment to a “circular economy” and to “the idea of giving back (in) a society that is being more generous and fair,” he said.
At the store till, 56-year-old Jennifer Odibo was unconvinced.
Buying herself a striking orange jacket, she said she “loves vintage”.
But for most people, she confessed she would not get a used gift. “Christmas is special, it needs to be something they would cherish, something new,” said Odibo.
“For Christmas, I'll go and buy something nice, either at Selfridges or Fenwick,” she added, listing two iconic British department stores.
Hemingway conceded some shoppers “feel that people expect something new” at Christmas.
“We're on a journey. The world is on a journey, but it's got a long way to go,” he added.
According to Tetyana Solovey, a sociology researcher at the University of Manchester, “for some people, it could be a bit weird to celebrate it (Christmas) with reusing.”
“But it could be a shift in consciousness if we might be able to celebrate the new year by giving a second life to something,” Solovey told AFP.
“That could be a very sustainable approach to Christmas, which I think is quite wonderful.”
Lancashire Mind’s 11th Mental Elf fun run was its biggest and best yet – a sell-out event with more than 400 people running and walking in aid of the mental charity, plus dozens more volunteering to make the day a huge success.
The winter sun shone on Worden Park in Leyland as families gathered for either a 5K course, a 2K run, or a Challenge Yours’Elf distance which saw many people running 10K with the usual running gear replaced with jazzy elf leggings, tinsel and Christmas hats.
And now the pennies have been counted, Lancashire Mind has announced that the event raised a fantastic £17,000.
This amount of money allows Lancashire Mind to deliver, for example, its 10-week Bounce Forward resilience programme in eight schools, reaching more than 240 children with skills and strategies that they can carry with them throughout their lives, making them more likely to ‘bounce forward’ through tough times.
The event was headline sponsored by SPAR for a third year through its association with James Hall & Co. Ltd, SPAR UK’s primary retailer, wholesaler, and distributor for the North of England.
“On behalf of the entire team at Lancashire Mind, we want to extend a heartfelt thank you to the 400+ incredible participants who joined us for Mental Elf 2024!” said Organiser Nicola Tomkins, Community and Events Fundraiser at Lancashire Mind.
“Your support, energy and commitment to raising awareness for mental health makes all the difference. Together, we've taken another important step towards breaking the stigma around mental health and promoting wellbeing for all in our community. We couldn't have done it without you!”
Worden Hall became the hub of the event where people could enjoy music from the Worldwise Samba Drummers and BBC stars Jasmine and Gabriella T, plus lots of family friendly activities and a chance to meet Father Christmas. Pets also got in on the act in the best dressed dog competition.
Lancashire Mind CEO David Dunwell said: “It was heart-warming day, full of community spirit and festive cheer, but with a serious aim to raise funds for mental health.
“We are so grateful to everyone who bought a ticket and fundraised or donated to help us smash our target. The money raised goes directly to supporting Lancashire Mind’s life-changing mental health services. These funds help provide wellbeing coaching, support groups, and educational programmes to individuals and families in need of mental health support in our community.”
The concept of Mental Elf was created by Lancashire Mind and news of the event has spread right across the country in recent years, with around 40 other local Mind charities hosting a similar event in 2024.
Lancashire schools were also encouraged to host their own Mental Elf-themed event this year, whether that was a run, bake sale or dress up day, and raised more than £1,000 in total.
Philippa Harrington, Marketing Manager at James Hall & Co. Ltd, said: “There was a lovely festive feel in the air at Mental Elf and we were delighted to see even more individuals, families, and canine companions taking part in its new home of Worden Park.
“We are also very pleased to see the uptake that Mental Elf has had in schools, and congratulations go to the Lancashire Mind team for taking it to new participants and for raising a fantastic amount of money for an important cause.”
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A woman walks past a window display promoting an ongoing sale, on December 13, 2024 in London, England.
UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.
Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.
The updates follow news this week of higher inflation in Britain - an outcome that caused the Bank of England on Thursday to leave interest rates unchanged.
Retail sales by volume grew 0.2 per cent in November after a drop of 0.7 per cent in October, the Office for National Statistics said Friday.
That was less than analysts' consensus for a 0.5-percent gain.
"It is critical delayed spending materialises this Christmas to mitigate the poor start to retail's all-important festive season," noted Nicholas Found, senior consultant at Retail Economics.
"However, cautiousness lingers, slowing momentum in the economy. Households continue to adjust to higher prices (and) elevated interest rates."
He added that consumers were focused on buying "carefully timed promotions and essentials, while deferring bigger purchases".
The ONS reported that supermarkets benefited from higher food sales.
"Clothing stores sales dipped sharply once again, as retailers reported tough trading conditions," said Hannah Finselbach, senior statistician at the ONS.
Retail sales rose 0.2% in November 2024, following a fall of 0.7% in October 2024.
Growth in supermarkets and other non-food stores was partly offset by a fall in clothing retailers.
The Labour government's net borrowing meanwhile dropped to £11.2 billion last month, the lowest November figure in three years on higher tax receipts and lower debt-interest, the ONS added.
The figure had been £18.2 billion in October.
"Borrowing remains subject to upside risks... due to sticky interest rates, driven by markets repricing for fewer cuts in 2025," forecast Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics.
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, commented that the later than usual Black Friday weekend meant November’s retail sales figures saw only a slight uptick as cost-conscious consumers held off to bag a bargain.
“Despite many retailers launching Black Friday offers early, November trade got off to a slow start which dragged on for most of the month. This was driven by clothing which fell to its lowest level since January 2022. The only saving grace was half-term and Halloween spending helped to slightly offset disappointing sales throughout November,” Baker said.
“As consumer confidence continues to build and shoppers return to the high street, this should translate into more retail spending next year. However, there are big challenges coming down the track for the sector, so retailers will be banking on a consumer-led recovery to come to fruition so they can combat a surge in costs.”
Thomas Pugh, economist at RSM UK, added: “The tick up in retail sales volumes in November suggests that the stagnation which has gripped the UK economy since the summer continued into the final months of the year.
“While the recent strong pay growth numbers may make the Bank of England uncomfortable, it means that real incomes are growing at just under 3 per cent, which suggests consumer spending should gradually rise next year. However, consumers remain extremely cautious. The very sharp drop in clothing sales in particular could suggest that consumers are cutting back on non-essential purchases.
“We still expect a rise in consumer spending next year, due to strong wage growth and a gradual decline in the saving rate, to help drive an acceleration in GDP growth. But the risks are clearly building that cautious consumers choose to save rather than spend increases in income, raising the risk of weaker growth continuing through the first half of next year.”