Mohsin and Zuber Issa, the brothers who recently acquired supermarket chain Asda, have been awarded with CBE in the 2020 Queen’s Birthday Honours List.
Richard Pennycook, former chief executive of the Co-operative Group, has also been awarded with a CBE.
The Indian-origin Issa brothers, working with private equity firm TDR Capital, have brought back Asda to UK ownership earlier this month, agreeing to buy the No.3 supermarket from Walmart for an enterprise value of £6.8 billion.
Commenting on the recognition they said: “We are truly honoured to have received a CBE and would like to thank the many people that have helped us along the way, including colleagues, partners, the people of Lancashire and our family.
“When we bought our first petrol forecourt in Bury almost 20 years ago, we could never have dreamed that we would be collecting such a prestigious award today.”
The brothers are known for the fast-expanding forecourt operator EG Group, which now runs almost 6,000 sites across 10 countries.
Initially called Euro Garages, the Issa brothers founded the Blackburn-based group in 2001, acquiring a single petrol filling station in Bury, Greater Manchester.
The recent acquisitions of the group include forecourt groups in the US and Australia, Little Chef roadside cafes and a major Kentucky Fried Chicken franchise in the UK.
The group has expanded to the US in April 2018 acquiring the convenience store business of Kroger and branched out to Australia in November that year with the purchase of petrol business of Woolworths Group.
The brothers each own a quarter of £10 billion EG Group. TDR Capital now owns half of the group.
Their parents came to the UK from Gujarat, India, in the 1960s. They attended their local comprehensive school in Blackburn and began their careers working in their father’s local petrol station.
“We plan to step up our contribution to good causes through our charitable foundations and this award will inspire us to do even more to support people in the communities that we operate, particularly the North of England,” they added.
In 2019, EG Group reported revenues of more than €20bn (£17.9bn). The Issa brothers were placed in the ninth position in the Eastern Eye Asian Rich List 2019 with an estimated worth of £1.5 billion.
Richard Pennycook, who currently serves as the chairman of Boparan Holdings, the holding company of 2 Sisters Food Group, is credited for saving the Co-op from collapse after the financial problems of the Co-operative Bank. He joined the consumer co-operative in 2013 as chief financial officer and served as the chief executive from March 2014 and February 2017.
He later served British Retail Consortium as chair till May 2020. His previous executive roles include Board positions at Morrisons, the RAC, Bulmers and J D Wetherspoon.
The Honours List has several names from the grocery industry, recognising the frontline role of shop workers in the fight against the COVID-19 pandemic.
Asda has won big in the list with eight colleagues receiving recognition. Imran Rashid Dawji, human resource administrator at Asda head office, received an MBE in recognition of his work in creating a recruitment process that allowed the retailer to bring on board an extra 25,000 temporary colleagues.
“It was a pivotal time to ensure everything was close to perfect as we had a duty to ensure support was provided to everyone around the country,” Davji said.
“Myself and the team bought into the idea that this work would be accomplished by knowing conscientiousness would be imperative whilst working outside of process. Hard work and tenacity were the key ingredients of this success and gave impetus to this journey over the past few months.
“I would like to thank my manager and all my colleagues. Our success would not have been possible without your unwavering support and encouragement. Thank you.”
Seven other Asda colleagues received a British Empire Medal (BEM) for going above and beyond for their local communities. They include: Geoff Norris, home shopping driver at Asda Wisbech; Julie Cook, community champion at Asda Aberdare; Karen Clark, e-commerce customer trading manager at Asda Ellesmere Port; Lucy Mansell-Render, nights department manager at Asda North East Clothing Depot, Washington; Samantha D’Souza, community champion at Asda Hayes; Simon Lea, general store manager at Asda Altrincham (previously Marple); and Faisal Tuddy, Asda house superintendent pharmacist.
Two colleagues from Tesco, Jayne Griffiths, community champion in Llandrindod Wells, Powys and Philip Richards, lead people partner are bestowed with an MBE and another, Theresa Fisher, community champion in Gloucester is awarded a BEM.
Four colleagues from Sainsbury's received BEM, and they are: Andrew Dunsmore, food services assistant in Bromley, Kent; Margaret Gurney, services assistant in Amersham, Buckinghamshire; Rani Kaur, food services assisant in Bedford and Eugenia Lyle, customer experience colleague at Derry.
Jean Hughes, who works as a trade Improvement and response manager at the Co-op, has won an MBE and Liz McClean, a store manager at the Co-op’s Brodick store on the Isle of Arran, has been awarded a BEM.
McClean has made her store the centre of the Isle of Arran’s community response to the coronavirus crisis, including working round the clock to ensure deliveries were made to hundreds of elderly and vulnerable members.
“It was a feeling of disbelief when I received the letter, I thought it was a joke at first! I love our customers to bits, they are brilliant. And, the way the community has responded has been incredible,” she commented.
“Local businesses, volunteers, community groups, the local authorities and especially the Port Manager of Calmac, all helping the community to get through this together. In addition, the whole Co-op team has been fantastic - so it feels like this is as much in recognition of all their hard work too. I really am delighted.”
Hughes was recognised for working closely with frontline retail workers and the Co-op’s central support centre. Her work ensured feedback and insight from Co-op’s 2,600 food stores was gathered, prioritised and acted upon – initiating and implementing a range of key measures in communities to ensure colleagues, customers and the most vulnerable in society were supported throughout.
Hughes commented: “I never expected anything like this. It really hasn’t sunk in as yet – it is an incredible feeling to be recognised and honoured in this way.”
Adam Smith, food delivery driver at Iceland store in Rustington, West Sussex won a BEM.
He worked more than 220 additional hours to visit customers, collect their shopping lists, do their shopping for them in store, and then drop off their supplies later on. Identifying that some customers had nowhere else to turn, he would leave his personal mobile and home phone numbers alongside the delivery of shopping.
Smith, whose father is a recipient of the medal, said he was “absolutely amazed” to receive the award.
“My family are very proud with what I have achieved, and when I told my father he was beaming with pride, even more so because he received a similar award over 25 years ago which I had the pleasure of attending with him at the Palace. I am so pleased that I was able to serve my community and give help to people when they had no one else to turn to for help,” he said.
Sharon McKendrick, store manager at Morrisons in Coldstream, Berwickshire has also received a BEM.
From Waitrose, Alex Bonsu has been named for BEM. Started working at John Lewis in High Wycombe, he began at Waitrose Beaconsfield as a delivery driver five years ago.
Commenting on the medal, he said: "It's really amazing and something that I never thought would happen. Through being a delivery driver during the pandemic I feel that I have been able to support my local community more than ever before.
“Both myself and my family are so happy that I have been awarded a place on the List and I can't wait to share the news with the other Partners in the shop."
Pontrilas postmistress Sonya Cary received a BEM for services to rural communities in Herefordshire, recognising her work to help combat loneliness and malnutrition in the elderly.
Cary, who has not taken a day off in two years, runs the Post Office, shop, café, gym and weekly lunch club for the local community and those who don’t have family or other pastoral support. She runs her branch with a team of volunteers alongside a social enterprise as part of the national charity ‘C.A.R.E. CIC’.
“It feels surreal to receive this honour. The community will be bowled over by the news,” she said.
“The lockdown was stressful. We had to adapt what we could offer as the need was even greater to stop isolation and malnutrition. Many elderly men are not good at looking after themselves. We serve 23 villages in Herefordshire and during the pandemic we were also getting requests from over the border in Wales for lunch and prescription deliveries.”
During the Covid-19 pandemic Pontrilas Post Office has operated services seven days a week, and provided a wide variety of services to community residents including arranging deliveries of groceries to the vulnerable and Sunday lunches to isolated people
“The Post Office is at the centre of what we do. Without the Post Office we couldn’t have been able to provide the lunch club and gym. People don’t think of what we offer as care, they think about it as a Post Office with social centre and gym attached,” she added.
Leading pure-play coffee and tea company JDE Peet’s said its chief financial officer (CFO) Scott Gray has decided to step down to be reunited with his family in the US.
JDE Peet’s added that it has appointed a new CFO, but will announce further details regarding the incoming CFO on 26 February 26, when the company publishes its FY 2024 results, in agreement with the incoming CFO’s current employer.
The new CFO is set to assume the position in the second quarter of this year.
Gray played a pivotal role in JDE Peet’s’ successful transition from a private to a public company in 2020, leading critical initiatives in risk management, financial reporting, and capital structure optimisation. He also guided the organisation through unprecedented coffee inflation and macroeconomic and geopolitical challenges in recent years.
In addition to leading the company’s finance and IT functions, Gray assumed the role of interim chief executive prior to the appointment of Rafa Oliveira as chief executive in November 2024.
“On behalf of the board and the executive committee, I thank Scott for his leadership and commitment to JDE Peet’s,” Rafa Oliveira said.
“His focus on excellence has shaped a lasting legacy, leaving behind a company with a robust financial foundation, strong performance and a talented team. As interim CEO, Scott provided critical leadership continuity. We are grateful for his leadership, partnership and collaboration and his commitment to a solid handover. We wish Scott all the very best for the future.”
Gray said: “Resigning was a very difficult decision for me. I am deeply committed to JDE Peet’s and have truly enjoyed leading such a talented team. My wife and I have decided to relocate to the US where our children will soon be starting their higher education. JDE Peet’s is a unique company operating with fantastic people in a great sector. The company is set up for future success and I thank my team and colleagues for the unforgettable journey.”
Ricard Barri Valentines appointed as chief marketing officer
Ricard Barri ValentinesLinkedIn
JDE Peet’s also announces the appointment of Ricard Barri Valentines as chief marketing officer (CMO) and member of the executive committee, reporting to Rafa Oliveira.
Valentines, currently global category director, Instant & Liquid Coffee, has an impressive record of transforming brands, driving sustainable growth, and fostering high-performing teams. He succeeds Fiona Hughes, who has accepted to take on the role of general manager, Australia.
“I welcome Ricard to the executive committee and thank Fiona for her outstanding leadership in introducing a marketing philosophy to the company and bringing life to our portfolio of brands,” Oliveira added.
MPs have voted to approve plans to introduce a Deposit Return Scheme (DRS) in England and Northern Ireland in October 2027.
The materials that will be included in the scheme will be single use plastic (PET) and metal drinks containers. Glass will not be part of the scheme.
While the regulations apply only to England and Northern Ireland, it is expected that Scotland will introduce a scheme that will be interoperable across the different UK nations.
Despite concerns raised by retailers, suppliers and other stakeholders, the Welsh Government still intends to introduce its own scheme that will include glass and focus on reuse.
In correspondence with the Welsh, Scottish and UK Governments, ACS has outlined what it believes to be the guiding principles of a successful, well-designed and effective DRS. These are:
The scheme should be consistent across the UK
The scheme must be at worst cost neutral for retailers
Glass should not be included in the scheme
Return points should be strategically mapped and not mandated on the basis of business type/size
The scheme should prioritise colleague and customer safety
ACS chief executive James Lowman said, “We welcome the progress of the scheme in Parliament, but there is still much to do to ensure that the UK is ready by October 2027.
"Return points need to be strategically mapped, retailers need to prepare their stores, and a whole new level of recycling infrastructure needs to be set up.”
During the debate Members of Parliament highlighted the need to work closely with convenience retailers to deliver an effective DRS across the country. You can see clips from the debate here.
Speaking in Parliament, Environment Minister Mary Creagh emphasised the urgency of addressing waste.
"Keep Britain Tidy estimates that two waste streams, plastic bottles and drinks cans, make up 55 per cent of all litter across the UK. When it comes to addressing waste, this Government will not waste time," Creagh stated.
Creagh outlined how the scheme would impact communities and the environment, saying it will "end the epidemic of litter on our streets and restore pride in our communities. It will improve the countryside, preserve our wildlife and protect our beaches and marine environment."
The scheme is aiming to collect 70 per cent of containers by 2028, increasing to 90 per cent by 2030. By the third year, this must include at least 85 per cent of containers made from PET plastic and 85 per cent from other in-scope materials, such as aluminium and steel.
This comes a few days after supermarket chiefs urged the government to postpone the launch of the DRS as it claimed the proposed October 2027 roll out was “not feasible”.
In a letter to environment secretary Steve Reed, the British Retail Consortium (BRC) detailed challenges that the scheme would inflict on retailers, such as significant costs.
It is understood that the BRC also warned the DRS risks being ineffective following the news that Wales is to move forward with its own deposit return scheme in a bid to encourage recycling, as it remains committed to including glass bottles.
The UK government has appointed a former top executive at online titan Amazon to be the interim chair of the country's competition regulator, hoping the appointment will help drive economic growth.
While competition watchdogs around the world are heavily focused on probing technology giants, Britain's Labour government believes too much regulation is hampering growth.
The appointment late Tuesday of Doug Gurr, former country manager of Amazon UK and president of Amazon China, to steer the Competition and Markets Authority (CMA) comes after his predecessor, Marcus Bokkerink, was reportedly ousted for insufficient focus on growth.
"In a bid to boost growth and support the economy, Doug Gurr has... been appointed as interim chair" of the CMA, a statement said.
Secretary of state for business and trade, Jonathan Reynolds, added that the government wanted "to see regulators including the CMA supercharging the economy with pro-business decisions that will drive prosperity and growth".
The statement noted that at a recent meeting with Reynolds and chancellor Rachel Reeves, UK regulators "were asked to tear down the barriers hindering business and refocus their efforts on promoting growth".
Gurr is currently director of the Natural History Museum in London.
Lighter touch
Bokkerink's removal came a day after Donald Trump returned to the White House, vowing to cut regulation on sectors including tech as it races to develop Artificial Intelligence.
Some criticised the move as a shift to a lighter touch in Britain, where regulators have traditionally been unafraid to take on big companies to protect the interests of smaller firms and consumers.
"Now is the time to file your mergers with the CMA," said Tom Smith, competition lawyer at Geradin Partners and a former legal director at the regulator.
"The government is sending a clear signal that it wants the CMA to go easy on dealmakers."
Labour government, under pressure to reignite the economy after years of sluggish output, has said it wants regulators to "tear down the barriers hindering businesses" and focus on growth. But some have questioned whether an easing of competition rules would promote growth.
After he was ousted, Bokkerink said on LinkedIn that markets should not be held back "by a few powerful incumbents setting the rules for everyone else".
The CMA's last clash with a US tech giant was over Microsoft's $69 billion acquisition of Call of Duty maker Activision Blizzard in 2023, and the regulator came off worse.
It blocked the deal but then tore up its own rule book to approve the case following a furious reaction from Microsoft bosses who lobbied the government at the highest level.
It did not block a single deal in 2024, and allowed two of Britain's four mobile networks to merge.
Supercharging growth
After being singled out by prime minister Keir Starmer for holding back growth, the CMA said in November that it would focus on "truly problematic mergers" and rethink its approach to allow more deals to go ahead.
An executive at a major British tech and media company said Bokkerink had been leading the growth charge.
The person, who asked not to be named, said there was real surprise over the choice of his replacement, raising the question of how much big tech had lobbied the government.
CMA chief executive Sarah Cardell said Bokkerink had "tirelessly championed consumers, competition and a level playing field for business".
Competition lawyer Ian Giles at Norton Rose Fulbright said the CMA's mantra, echoed by government previously, had been that competition was good for growth and for business – and rules need to be enforced to support this objective.
The move "suggests that there may be a desire to rein in the CMA's more interventionist approach," he said, even at the cost of reduced rule enforcement.
The change comes as the CMA steps up its scrutiny of Big Tech through its Digital Markets Unit.
The unit, which gained new powers this month, is tasked with ensuring that tech companies such as Amazon, Google, Meta, Apple and Microsoft, do not abuse their dominant market positions.
Amazon, under Gurr's leadership, was investigated by the CMA over its stake in food delivery company Deliveroo. The regulator cleared the investment in 2020.
The CMA will imminently give its verdict on the cloud computing market, dominated by Amazon, Microsoft and to a lesser extent Google.
National Lottery retailers are correctly asking for ID as proof of age at the highest rate since National Lottery mystery shopping visits started more than two decades ago, Allwyn stated today (22).
As part of its new Operation Guardian programme, Allwyn organised over 8,200 mystery shopper visits in 2024 to check retailers were challenging players who appeared under the age of 18. The final results show that a record-breaking 92.3 per cent of National Lottery retailers correctly asked for ID as proof of age on their first visit.
The visits are carried out by people who are over 18 – so as not to inadvertently cause a retailer to break the law – but who look younger.
Retailers who sell to a mystery shopper on the first visit will be given additional training and subsequently re-visited. Retailers who sell on three separate occasions to mystery shoppers may have their lottery terminal removed.
Allwyn introduced Operation Guardian in 2024, with the new programme building on and expanding previous mystery shopper and retail training initiatives to increase the levels of support for retailers – ultimately enabling them to sell National Lottery products even more safely.
In total, over 16,000 store visits were carried in 2024 out as part of Operation Guardian. In addition to the 8,200+ proof-of-age visits, Allwyn carried out 4,000 ‘excessive play’ visits to ensure stores could provide support information to players requesting help with their play if needed.
Towards the end of the year, this also incorporated a smaller-scale mystery shop exercise for the new 10-Scratchcard per purchase limit, which Allwyn officially launched in October 2024.
The final part of Operation Guardian, a ‘knowledge check’, encompassed 4,000 visits which assessed store staff’s knowledge around preventing underage play and minimising excessive play.
Retailers were tested using six core questions, and the 2024 results show that 85 per cent of retailers answered five or more of the questions correctly.
Any retailer not passing one of the three parts making up Operation Guardian received additional training from Allwyn. This is further to the training they regularly receive either face-to-face via Allwyn’s increased retail sales team or through its new Retailer Training Centre.
In 2024, Allwyn made over 130,000 face-to-face and phone contacts to support National Lottery retailers in selling The National Lottery responsibly.
Allwyn’s Director of Commercial Partnerships and Retail Sales, Alison Acquaye-Acford, said, “A huge congratulations to our 40,000-plus National Lottery retailers for their commitment to selling The National Lottery responsibly and raising their standards to the highest levels ever seen.
“Participant protection is central to Allwyn’s plans for growing The National Lottery responsibly over the next decade and this is clear to see from the successful introductions of new training and initiatives in 2024, including Operation Guardian and the 10-Scratchcard limit.
"We’re delighted that our work in this area is already bearing fruit with these record-breaking figures. This is all down to the diligence of our retail partners, and I’d like to thank each and every one of them for their excellent work and dedication in this area.”
In its recent effort in the battle for the middle-class grocery shopper, supermarket Waitrose is once again is bringing back free hot
coffee to entice shoppers into its stores.
After outrage over the withdrawal of the offer during the pandemic, the company told the 9 million members on its My Waitrose loyalty scheme that they would again be entitled to a complimentary americano, cappuccino, latte or tea once a day regardless of whether they bought anything – as long as they have their own reusable cup.
"“Some of our My Waitrose members like to have the free coffee before they shop or during the shop, rather than afterwards, so we are just offering a bit of flexibility in response to customer feedback," stated the supermarket.
When Waitrose introduced the perk in 2013, there were queues at coffee stations and complaints from customers that the offer was attracting the “wrong type of shopper”.
In 2017, the supermarket tweaked the policy by making it compulsory for shoppers to buy something before pouring themselves a free hot drink. A year later, the supermarket stopped providing disposable cups, requiring customers to bring in their own reusable ones.
The scheme was scrapped during the Covid crisis, but reintroduced in November 2022 – again for customers making a purchases.
Waitrose also offered hot drinks to the police "as part of an initiative to cut down on shoplifting".
When it was introduced in August 2023, West Mercia Police Federation secretary Pete Nightingale said, "It makes sense from a business perspective because any police presence is bound to have an impact - either as a reassurance for shoppers or a deterrent for shoplifters."
The move is seen as a power grab by the retailer – which has more than 400 stores across the UK – after it lost ground to M&S. Waitrose has been overtaken by M&S for the first time outside Christmas trading, according to the latest market share data from Kantar.
In the last four weeks to 3 November, M&S increased its market share to 4.03% of the grocery market, compared with 3.76 per cent a year earlier.
Waitrose’s share fell from 4.02 per cent to 3.91 per cent. It also enjoyed the biggest jump in sales among all the big supermarket groups during the period.