It’s true that summer means ice cream, but with a wealth of great NPD and flavours, the sector is looking to make indulgence a year-round thing
Last year, ahead of National Ice Cream Day (yes, it exists), a certain UK supermarket released some figures revealing key and ongoing ice cream trends. Classic flavours such as vanilla, chocolate and mint chocolate chip were still the best-loved flavours, with “sundaes at home” and “salted caramel” as absolutely a la mode.
According to research it had carried out, the nation displayed a continued liking for classic flavours, with vanilla (42 per cent), chocolate (32 per cent) and mint chocolate chip (29 per cent) taking the top spots. On the other hand, once-beloved flavours (or combinations) like Neapolitan seemed to have lost their charm and remained the ice cream of choice for only 11 per cent of the nation.
When enjoying ice cream at home, nearly half (45 per cent) of ice cream enthusiasts preferred to savour the treat in a bowl, while just over a quarter (29 per cent) opted for the classic cone. Surprisingly, one in four people (25 per cent) admit to indulging in their ice cream straight from the tub, embracing a casual and carefree approach.
Nevertheless, the filled-cone category is growing 7.6 per cent, and Cornetto Soft is outperforming the category at 38 per cent value and 26.5 per cent volume growth throughout 2023, according to Rhiannon Lines, Wall’s Handheld Marketing Manager at Unilever.
Reflecting ever-evolving ice cream trends, Gen Z exhibits somewhat more adventurous preferences. One in ten (11 per cent) of 18–24-year-olds now favour ice cream sandwiches, whilst eight per cent delight in the chewy texture of mochi as their preferred ice cream treat.
“Ice creams are becoming increasingly adventurous, giving rise to new and exciting flavour combinations and innovative textural inclusions. This trend has seen the rise of indulgently nostalgic cookie dough in ice cream,” said Jaimini Sharma, Product Development Manager at Tesco plc.
Photo: iStock
It is true that summer presents a great opportunity for retailers to offset lower sales in other seasons, as although ice cream is enjoyed throughout the year, it is particularly popular during the warmer months. In time, perhaps the UK could adopt the Swedish consumers’ practice of eating more ice cream the colder it gets – and indeed, the industry impetus is currently in the direction of what is called “de-seasonality” and more year-round consumption of ice cream (see below)
The UK ice cream market was valued at £2.46 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of over four per cent between 2021 and 2026, according to GlobalData.
“The UK ice cream market tops value sales at £3.4 billion, with wrapped handheld ice cream being the most prominent segment, valued at £1.8 billion,” says Michelle Frost, general manager at Mars Chocolate Drinks & Treats (MCD&T). “Within convenience and convenience multiples, ice cream sales are currently worth £782.2 million, with handheld multipacks also proving to be a successful segment, with sales worth £378 million.”
Nearly 80 million single ice creams were purchased in retail stores in 2022, contributing an estimated value of £120 million to the sector, so ice cream is the second most impulsive purchase after confectionery and should be taken seriously by retailers who wish to up their margins in the holiday season.
Ice cream holds the largest share within the frozen category, accounting for 23.3 per cent. The key categories in the segment include take-home and bulk ice cream, impulse ice cream (single serve), and artisanal ice cream.
Single serves
Wall’s is filling freezers across the UK with new launches of Twister Berry-licious, Cornetto Soft Stracciatella and Caramel, and three new GUUUD Greek Style Yoghurt Ice Cream flavours: Raspberry, Salted Caramel and Passionfruit. (Yogurt ice cream might well be the Next Big Thing.)
Twister has released Twister Berry-licious – the first ice cream in the market with the interesting boast that it naturally colour tongues blue. Made with real fruit juice and no artificial flavours or colours, and at only 68 calories per stick, it is HFSS-compliant and carries Unilever’s Responsibly Made for Kids logo (4 x 70ml multipack, RRP £2.50 and single70ml, RRP £1.40).
“Family favourite Twister is known for its iconic shape and innovative flavour combinations. It is ideal for parents and care givers who want to buy tasty, guilt-free ice creams for kids to enjoy as a treat. Ice cream is all about fun and taste, and what can be more enjoyable than a delicious ice cream that can turn tongues blue – naturally. We’re proud to be able to bring this innovation to the category and expect Twister Berry-licious to get tongues wagging across the country” says Rhiannon Lines.
Meanwhile Cornetto has added another variant to its successful Soft range with Stracciatella and Caramel (4 x 140ml multipack, RRP £3.75). They feature stracciatella and caramel toppings and sauce, and a brand-new crunchy Cocoa wafer cone – a first for the brand.
“Cornetto Soft was designed to enable people to enjoy the world of soft ice cream at home. This indulgent new Cornetto Soft recipe offers a convenient way for consumers to treat themselves and is perfect for the growing sofa snacking occasion,” explained Lines.
To cater for shoppers who appear to be seeking healthier choices across the desserts category, Greek-style yoghurt ice cream GUUUD, is launching three new flavours – an indulgent salted caramel, a sweet and sour passionfruit and a fruity raspberry, all of which treats come in at only 68 calories per stick and all HFSS-compliant (70ml – RRP £1.80, 3 x 70ml multipack – RRP £3.00).
“Innovation is one of the key drivers in the category, and as a leader in ice cream we continue to push the boundaries. GUUUD is a key player in our strategy to de-seasonalise ice cream. Through the brand, we’re creating new all-year-round occasions for ice cream as it offers the perfect alternative to a traditional yoghurt. Whether it’s enjoyed on-the-go, as an afternoon snack or as part of an indulgent moment on the sofa after dinner, GUUUD is designed to unlock new opportunities for frozen treats.”
The Magnum brand, meanwhile, recently unveiled its latest duo innovation – Magnum Euphoria Pink Lemonade and Magnum Chill Blueberry Cookie, offering a multi-sensory experience as it introduces Magnum’s first ever sorbet and ice cream combination. The new flavour combinations are based on the two distinct moods consumers can experience when eating ice cream. For Euphoria the inspiration comes from the emotional state of extreme happiness, while Chill is inspired by the feeling experienced during an emotional state of relaxation. Consumers can choose the flavour that best suits their mood.
Euphoria Pink Lemonade consists of a raspberry sorbet core, wrapped in citrusy lemon ice cream with popping candy and provides consumers with complementary and intense flavour profiles. Magnum Euphoria Pink Lemonade is also being launched in a Magnum Mini format (RRPs: Single £2.20, 3x Multipack £3.99, 6x Multipack Mini £4.50).
Magnum Chill Blueberry Cookie provides a smooth blueberry sorbet core encased in vanilla biscuit flavour ice cream and crunchy cookie pieces. Chill is a vegan ice cream which provides delicious innovation in flavour and also supports Unilever’s sustainability targets through growing plant-based sales (RRP£2.20, 3x Multipack £3.99).
The new SKUs from Magnum follow a successful year for Magnum innovation in 2023 with both Magnum Sunlover and Starchaser ranking as the number one and number two ice cream NPD respectively.
“After two years in the making, we are thrilled to introduce our revolutionary mood-inspired range that offers a multi-sensory ice cream experience thanks to our surprising sorbet core, a Magnum first,” said Daniel Lythgo, Brand Manager Magnum UK at Unilever.
Mars Chocolate Drinks and Treats (MCD&T) last year launched Twix Ice Creams Cones, the first time that this popular confectionery brand has been developed into an ice cream cone format.
Across the overall ice cream market (with the filled-cone category in 7.6 per cent growth), Mars Ice Cream grew by £11.5m in 2022, equating to a 42 per cent share of the total ice cream market growth. Over the last five years, Mars has delivered more than six times the growth of the category average and more than any other manufacturer.
Michelle Frost, General Manager at MCD&T says: “The brand familiarity and price point of Mars products have really allowed us to solidify our mid-market position, and for some of our core brands, the appetite for our classic products has still increased by a third. Developing the Twix brand into an ice cream cone format was a natural progression to give fans of the brands an alternative format to enjoy.”
Frozone!
In addition to Unilever’s bet on yogurt ice cream, over at World of Sweets, Partner Brand Manager Chris Smith says that Freezables are a big trend. They offer retailers a low-cost summer product which customers will grab and purchase to cool down on a warm day. These can be purchased by customers in a multiple pack which they can freeze at home, or one already frozen and ready to enjoy in-store.
“The range of freezable products is growing every year with some exciting flavours from big brands having launched in time for this summer,” says Smith. “For independents it’s about offering low cost, value treats and offering their customers the freezable and ice-cream products they know they’ll enjoy. Offering a varied range of recognisable brands and innovative products is really important to encourage repeat customers.”
World of Sweets have launched new products from PAW Patrol and Warheads which will join the popular Barratt range and existing Warheads freezable products.
“PAW Patrol is the number one preschool brand in the UK, it’s watched by over 350 million households across more than 170 territories and in more than 35 languages,” says Smith. “Its confectionery treats are also popular among younger consumers with fruity flavours and smaller portion sizes.”
New for 2024 are PAW Patrol Freeze Pops in Cola, Raspberry, Tutti Frutti and Watermelon with no artificial flavours and colours. These are available as multipacks. The freeze pops are HFSS compliant meaning they can be stocked as an impulse purchase at the till point.
Barratt Ice Duos were launched in 2022 and were the only ice lolly commended in the Ice Cream and Ice Lolly category at the Quality Food Awards 2022. The multipacks include either Fruit Salad & Dip Dab Ice Duos or Refreshers & Wham Ice Duos. Brightly coloured branding with eye-catching design ensures they stand out on shelf.
“The ice poles can also be purchased by consumers as singles. They’re available in classic sweet shop flavours Fruit Salad, which is raspberry and pineapple flavour and Wham, in sour raspberry flavour. Additionally, they’re suitable for vegans and have no artificial colours and flavours,” adds Smith.
“Freezables from US confectionery brand Warheads are a popular choice for retailers and their customers with the sour flavours and eye-catching branding.”
The Warheads Snap-Ice, launched in 2023, is a two-in-one freezable which sold exceptionally well last summer. Extreme sour fruit flavours include green apple, watermelon, black cherry and blue raspberry.
Carrie Martin, General Manager for Kind at Mars, recommends another kind of freezable: the award-winning US frozen-snack brand, trüfrü which launched into the UK market in March. The brand, which first launched in the US in 2017, has since reached $215M RSV (Nielsen), completely changing the game in the US frozen snacking category. It was acquired by Mars in Q1 2023for its better-for-you snacking portfolio.
Martin says that the launch of trüfrü is timely: with the ice cream category continuing to evolve, bitesize and permissible formats are in rapid growth and the trend for frozen snacking continues to grow. “trüfrü tastes like real indulgence and fulfils a permissible need that we know consumers are looking for in the frozen category,” she continued. “We are excited to be able to bring innovative snacking solutions at pace from the US to UK consumers, in a way that nurtures this fantastic founder-led brand with the scale and capabilities of Mars.”
Combining the yogurt trend and the freezables trend is Frubes, which launched in their frozen form last summer, “We are the only yoghurt brand in a tube and the only one to offer the versatility of being able to freeze,” said Ewa Moxham, Head of Marketing at Yoplait UK. “We are confident that kids are going to love having one of their favourite snacks in a frozen format, especially as the weather starts to warm up. This is also a great way of minimising food waste and making our product last longer.”
Chupa Chups also introduced a frozen version of their brand favourites with Chupa Chups Eezy Freezzy Squeezee Ice Pops in four flavours: Cola, Apple, Strawberry and Orange. They are conveniently packed into an ambient bag format – to be stored ambiently and frozen when required. The assorted bag of 12 x 45ml freeze pops are available from Booker or directly from Rose Marketing UK Ltd. The freeze pops are made with real fruit juice, natural flavours and no artificial colours and they are suitable for gluten free, vegetarian, vegan and halal diets.
Complementing them is the natural-flavoured Strawberry Chupa Chups Eezy Freezzy Triangles, which, as they are a little bigger than the squeezee pops, are perfect for slightly larger appetites. There are eight 62ml triangles per pack and can be found in the main grocery fixture to buy ready to freeze at home. The Strawberry Chupa Chups Eezy Freezzy Triangles are also suitable for vegans.
Relax in an ice-cold tub
When it comes to tubs, Ben & Jerry’s has expanded its Sundaes range with two indulgent SKUs inspired by an iconic American dessert, the “S’more”. Both Marshmallow & S’more and a non-dairy NPD, Oat of this Swirled, feature the S’more’s star ingredient, toasted marshmallow – a top ingredient, according to recent CMI consumer research.
The tub of rich chocolate ice cream is jam packed with chocolate cookie dough chunks and gooey marshmallow swirls, topped with a creamy whipped ice cream, toasted marshmallow caramel swirls and popping candy traceably sourced Open Chain chocolate. The new flavour offers a complete dessert solution and drives consumer trade upwards with uber-indulgence.
“Both brand-new S’mores-inspired ice cream flavours and are fully loaded with cookie chunks, toasted marshmallow-y swirls, topped with a soft whipped top that Ben & Jerry’s Sundae flavours are famous for, and finished off with traceably sourced Open Chain chocolatey chunks – providing more indulgence in every spoonful,” says Flo Howell, Country Business Lead at Ben & Jerry’s UK.
Oat of this Swirled Sundae is the first Non-Dairy ice cream flavour purposefully created with Ben & Jerry’s new oat-base recipe. The burnt sugar Non-Dairy ice cream is loaded with oat cinnamon cookies and toasty marshmallow-y caramel swirls, topped off with a soft whipped top and Open Chain chocolatey chunks.
“Out of this Swirled will be our first flavour made with the new oat-based formula, allowing our ever-popular Sundaes range even more inclusive for our non-dairy fans,” says Howell. “We’re also excited to introduce Spectacu-love. We know our fans love cookies nestled into their tub of Ben & Jerry’s as Cookie Dough continues to be our number one best seller, driving sales for grocery and convenience. Therefore, we wanted to bring our fans even more cookie-filled options. Spectacu-love will join our core collection of cookie-filled flavors. If you ask us, there’s s’more to love in 2024!”
Spectacu-love is a “decadent” addition to its core collection. Inspired by market insight that demonstrates a popular consumer trend of speculoos cookie, the fully loaded tub is jam packed with chunks of crunchy, golden speculoos cookies, nestled into sweet cream ice cream with swirls of complimentary smooth caramelized cookies.
The tub is loaded full of chunks of crunchy, golden speculoos cookies, nestled into sweet cream ice cream with swirls of complimentary smooth caramelised cookies, harnessing the popularity of the speculoos cookie. According to recent CMI research, when faced with a choice between flavours, sweet cream continues to prevail with shoppers in terms of appeal, and 84 per cent of Ben & Jerry’s fans regard the new flavour as new and different.
UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.
Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.
The updates follow news this week of higher inflation in Britain - an outcome that caused the Bank of England on Thursday to leave interest rates unchanged.
Retail sales by volume grew 0.2 per cent in November after a drop of 0.7 per cent in October, the Office for National Statistics said Friday.
That was less than analysts' consensus for a 0.5-percent gain.
"It is critical delayed spending materialises this Christmas to mitigate the poor start to retail's all-important festive season," noted Nicholas Found, senior consultant at Retail Economics.
"However, cautiousness lingers, slowing momentum in the economy. Households continue to adjust to higher prices (and) elevated interest rates."
He added that consumers were focused on buying "carefully timed promotions and essentials, while deferring bigger purchases".
The ONS reported that supermarkets benefited from higher food sales.
"Clothing stores sales dipped sharply once again, as retailers reported tough trading conditions," said Hannah Finselbach, senior statistician at the ONS.
Retail sales rose 0.2% in November 2024, following a fall of 0.7% in October 2024.
Growth in supermarkets and other non-food stores was partly offset by a fall in clothing retailers.
The Labour government's net borrowing meanwhile dropped to £11.2 billion last month, the lowest November figure in three years on higher tax receipts and lower debt-interest, the ONS added.
The figure had been £18.2 billion in October.
"Borrowing remains subject to upside risks... due to sticky interest rates, driven by markets repricing for fewer cuts in 2025," forecast Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics.
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, commented that the later than usual Black Friday weekend meant November’s retail sales figures saw only a slight uptick as cost-conscious consumers held off to bag a bargain.
“Despite many retailers launching Black Friday offers early, November trade got off to a slow start which dragged on for most of the month. This was driven by clothing which fell to its lowest level since January 2022. The only saving grace was half-term and Halloween spending helped to slightly offset disappointing sales throughout November,” Baker said.
“As consumer confidence continues to build and shoppers return to the high street, this should translate into more retail spending next year. However, there are big challenges coming down the track for the sector, so retailers will be banking on a consumer-led recovery to come to fruition so they can combat a surge in costs.”
Thomas Pugh, economist at RSM UK, added: “The tick up in retail sales volumes in November suggests that the stagnation which has gripped the UK economy since the summer continued into the final months of the year.
“While the recent strong pay growth numbers may make the Bank of England uncomfortable, it means that real incomes are growing at just under 3 per cent, which suggests consumer spending should gradually rise next year. However, consumers remain extremely cautious. The very sharp drop in clothing sales in particular could suggest that consumers are cutting back on non-essential purchases.
“We still expect a rise in consumer spending next year, due to strong wage growth and a gradual decline in the saving rate, to help drive an acceleration in GDP growth. But the risks are clearly building that cautious consumers choose to save rather than spend increases in income, raising the risk of weaker growth continuing through the first half of next year.”
Dutch dairy collective FrieslandCampina has agreed to merge with smaller Belgian rival Milcobel, creating a leading dairy cooperative.
FrieslandCampina, whose brands include Yazoo and Chocomel, said the merger will provide the foundation for a future-oriented organisation that has dairy front and centre for member dairy farmers, employees, consumers, and customers.
The proposed merger is subject to approval by FrieslandCampina’s members’ council, Milcobel’s extraordinary meeting of shareholders, and antitrust authorities. The companies said member dairy farmers, employees, works councils and trade unions have been informed about the merger proposal.
Both companies, owned by dairy farmers for many generations, complement each other well in market positions and product portfolios. The merger offers further business development opportunities in market segments such as consumer cheese, mozzarella, white dairy products (such as milk, buttermilk, and yoghurt), and ingredients, as well as benefits in efficiency and expertise, for example in the area of sustainability.
“The combination of FrieslandCampina and Milcobel is bigger than the sum of its parts. It creates a future-oriented, combined dairy cooperative that is resilient and capable of capitalising on opportunities in the dynamic global dairy market,” said Sybren Attema, chair of the board of Zuivelcoöperatie FrieslandCampina.
“This strengthens our appeal to member dairy farmers, business partners and employees. Moreover, this step supports us in realising a leading milk price for our member dairy farmers, now and in the future.”
Betty Eeckhaut, chair of the board of Milcobel, said: “The cooperative philosophy, which is deeply rooted at both Milcobel and FrieslandCampina, is the bedrock for this proposed merger. Our goal remains to create added value for our member dairy farmers.
“Through our regional complementarity we will become the cooperative dairy partner of choice for current and new members, with a solid milk supply for a successful future. For employees, the new organisation provides great opportunities to grow in an international environment. For customers, this merger means more innovation, an expanded product portfolio and further professionalisation of our services.”
Based on the combined 2023 annual figures of FrieslandCampina and Milcobel - excluding Milcobel's Ysco business, which is in the process of being divested - the new, combined organisation has a pro forma revenue of more than €14 billion (£11.6bn) , operates in 30 countries, employs nearly 22,000 staff worldwide, and processes a total volume of approximately 10 billion kilograms of milk.
The boards of the cooperatives and executive management of the two parties have signed a framework agreement regarding the proposed merger. The companies aim to finalise a detailed merger proposal in the first half of 2025, which will then be discussed with the members of FrieslandCampina and the shareholders of Milcobel.
The UK government has pledged stronger measures to combat anti-social behaviour and shoplifting, which it acknowledges as serious crimes that disrupt communities and harm businesses.
Addressing a House of Lords debate on Monday, Home Office minister Lord Hanson detailed plans to abolish the controversial £200 shoplifting threshold and to introduce a new offence for assaults on retail workers.
“Anti-social behaviour and shop theft are not minor crimes. They cause disruption in our communities,” Lord Hanson stated.
“Shop theft in particular costs retailers across the nation millions of pounds, which is passed on to us as customers, and it is not acceptable. That is why, on shop theft, we are going to end the £200 effective immunity. For shop workers, we will protect them by introducing a new offence, because they are very often upholding the law in their shops on alcohol, tobacco and other sales.”
He also emphasised the government’s commitment to restoring visible neighbourhood policing, with 13,000 additional officers and Police Community Support Officers (PCSOs) planned, as well as piloting new “respect orders” to ban repeat offenders from town centres.
Later on Wednesday, the home secretary announced a £1 billion funding boost for police across England and Wales to restore neighbourhood policing. The money will include new funding of £100 million to kickstart the recruitment of 13,000 additional neighbourhood officers, community support officers and special constables.
The debate was initiated by Labour peer Baroness Ayesha Hazarika, who painted a vivid picture of the toll anti-social behaviour takes on workers and communities. “Many people who work in shops feel like they are living in a war zone,” she said. “Anti-social behaviour can so often be the canary down the coal mine and tell a wider story about what kind of society we are living in.”
Baroness Hazarika also urged the use of technology such as facial recognition to target hardened criminals responsible for terrorising shops and local residents.
Lord Hanson agreed, adding that the government is equipping police with the resources to better address persistent offenders, including funding initiatives like Operation Pegasus, which targets organised retail crime.
Retail trade union Usdaw has welcomed the Lords debate tackling anti-social behaviour and shoplifting.
“We very much welcome that Baroness Hazarika has raised this hugely important issue for our members. It is shocking that over two-thirds of our members working in retail are suffering abuse from customers, with far too many experiencing threats and violence,” Paddy Lillis, Usdaw general secretary, said.
“After 14 years of successive Tory governments not delivering the change we need on retail crime, we are pleased that the new Labour government announced a Crime and Policing Bill in the King’s Speech and all the measures that it contains, as set out by Lord Hanson.
“The chancellor announced in the Budget funding to tackle the organised criminals responsible for the increase in shoplifting, and the government has promised more uniformed officer patrols in shopping areas. It is our hope that these new measures will help give shop workers the respect they deserve.”
In response to the mounting pressures faced by postmasters across the UK, the Post Office has unveiled a centralised wellbeing platform aimed at simplifying access to support resources.
Post Office said the surge in shoplifting and violent incidents, documented in the 2024 ACS Crime Report, has only intensified the demand for comprehensive support.
With shoplifting on the rise year-on-year since 2021, and the Christmas trading period presenting heightened risks due to increased footfall and stock levels, the wellbeing of postmasters has become a pressing concern.
The new wellbeing platform, accessible via the Branch Hub app, provides a single point of access to a range of resources designed to meet Postmasters' immediate and ongoing needs. It is divided into three sections:
‘I Need Help Right Now’: Offers urgent support, including access to emergency services, mental health first aiders, , area and business support managers and organisations like Samaritans.
‘More Support and Guidance’: Provides practical tools such as security advice, social media abuse resources, and connections to organisations like Citizens Advice and Mind.
‘Access Community Support’: Encourages peer connections through WhatsApp and Facebook groups, as well as in-person meetings.
The initiative, a collaboration between the Post Office, the National Federation of Sub-Postmasters (NFSP), and Voice of the Postmaster, underscores a shift towards a more cooperative approach between historically independent groups, and creates a shared wellbeing network that is accessible to all postmasters, regardless of affiliation.
Mark Eldridge, postmaster experience director at Post Office, said the initiative will ensure that anyone who needs help can find it quickly and easily.
“It’s about creating a culture of care and resilience in the face of the challenges our postmasters face every day. If the initiative means helping just one postmaster, then we have done our job successfully,” Eldridge added.
Tony Fleming, postmaster at Thorne Post Office, shared how the initiative provided vital support following a traumatic armed robbery at his branch.
“It was incredibly difficult for the person faced with this violent threat, as well as the wider team. It’s a traumatic experience to go through as part of your day job and having the immediate support of the Wellbeing resource was invaluable – it really was wellbeing personified and gave me and everyone in the branch the support to get back to doing what we do best, serving our fantastic community in Thorne,” Fleming said.
Paul Patel, a Hampshire-based postmaster, echoed this sentiment, highlighting the platform’s ability to combat isolation and foster collaboration:
“It has been a difficult time for all postmasters who continue to serve their communities every day often feeling alone in their daily work life. It’s such a privilege to collaborate across the network to support Postmasters wellbeing from forming friendships to guiding for more professional support.”
Christine Donnelly of the NFSP highlighted the initiative’s accessibility and symbolic value.
“From a postmaster perspective this works on several levels. It is an easily accessible resource that offers advice and facts, but it also says by implication that we care, that participants from different areas of the business recognised a need and worked together to make it the best it could be,” Donnelly noted.
“It says you are not alone or the only one - how can you be if there is a whole site available?”
The Post Office plans to evolve the platform based on postmaster feedback, ensuring it remains relevant to emerging challenges.
Earlier this week, Post Office has announced a £20 million boost for postmasters to address their concerns that their income has not kept up with inflation over the past decade.
Both independent postmasters and Post Office’s retail partners that operate branches on its behalf will receive the top-up payment ahead of Christmas. The top-up payment will be based on both the standard fixed and variable remuneration the branch received in November.
Independent retailers have weathered one of their most challenging years in 2024, with multiple headwinds affecting the sector, according to the British Independent Retailers Association (Bira).
With pressures mounting throughout the year, independent retailers have faced an increasingly difficult trading environment marked by changing consumer behaviour and economic uncertainties.
"2024 has presented unprecedented challenges for independent retailers,” said Andrew Goodacre, CEO of Bira. “Consumer spending on non-food items has declined significantly, while persistent footfall problems and fragile consumer confidence have impacted high streets nationwide. Despite inflation coming under control, interest rates are falling slowly, affecting both business and consumer spending."
"The retail landscape has become increasingly competitive, with large chains implementing deeper and longer discount periods. The rise of ultra-fast fashion retailers like Shein and Temu has created additional pressure on margins, whilst deflation on non-food items has further squeezed profits," he added.
The sector has also grappled with retail crime, with Bira's latest survey showing 78.79 per cent of businesses reporting increased frequency or severity of theft incidents.
Research from PwC earlier this year also highlighted the scale of the challenge, with 6,945 outlets shutting – equating to 38 store closures per day, up from 36 per day in 2023. The figure outnumbered the rate of new store openings, which rose modestly to 4,661, averaging 25 openings each day.
Mr Goodacre said: "The key difficulties independent retailers are grappling with include low consumer demand, as consumer confidence remains fragile and shoppers are highly value-focused. Independent shops struggle to compete on price as large chains are able to discount more deeply and for longer periods."
Looking ahead to 2025, retailers face new challenges. He added: "Medium-sized retailers will see a significant increase in employment costs, while thousands of smaller retailers will be hit with higher business rates as relief drops from 75per cent to 40 per cent."
However, Mr Goodacre said he sees reasons for optimism and added: "We expect 2025 to bring some positive changes. Wages are set to rise faster than inflation, which should boost consumer spending. Both inflation and interest rates should continue to fall, helping to rebuild consumer confidence."
"The circular economy presents a growing opportunity for independent retailers, and with economic growth set to improve, we anticipate better trading conditions. While challenges remain, independent retailers who stay adaptable and resilient will find opportunities in the year ahead."