It’s true that summer means ice cream, but with a wealth of great NPD and flavours, the sector is looking to make indulgence a year-round thing
Last year, ahead of National Ice Cream Day (yes, it exists), a certain UK supermarket released some figures revealing key and ongoing ice cream trends. Classic flavours such as vanilla, chocolate and mint chocolate chip were still the best-loved flavours, with “sundaes at home” and “salted caramel” as absolutely a la mode.
According to research it had carried out, the nation displayed a continued liking for classic flavours, with vanilla (42 per cent), chocolate (32 per cent) and mint chocolate chip (29 per cent) taking the top spots. On the other hand, once-beloved flavours (or combinations) like Neapolitan seemed to have lost their charm and remained the ice cream of choice for only 11 per cent of the nation.
When enjoying ice cream at home, nearly half (45 per cent) of ice cream enthusiasts preferred to savour the treat in a bowl, while just over a quarter (29 per cent) opted for the classic cone. Surprisingly, one in four people (25 per cent) admit to indulging in their ice cream straight from the tub, embracing a casual and carefree approach.
Nevertheless, the filled-cone category is growing 7.6 per cent, and Cornetto Soft is outperforming the category at 38 per cent value and 26.5 per cent volume growth throughout 2023, according to Rhiannon Lines, Wall’s Handheld Marketing Manager at Unilever.
Reflecting ever-evolving ice cream trends, Gen Z exhibits somewhat more adventurous preferences. One in ten (11 per cent) of 18–24-year-olds now favour ice cream sandwiches, whilst eight per cent delight in the chewy texture of mochi as their preferred ice cream treat.
“Ice creams are becoming increasingly adventurous, giving rise to new and exciting flavour combinations and innovative textural inclusions. This trend has seen the rise of indulgently nostalgic cookie dough in ice cream,” said Jaimini Sharma, Product Development Manager at Tesco plc.
Photo: iStock
It is true that summer presents a great opportunity for retailers to offset lower sales in other seasons, as although ice cream is enjoyed throughout the year, it is particularly popular during the warmer months. In time, perhaps the UK could adopt the Swedish consumers’ practice of eating more ice cream the colder it gets – and indeed, the industry impetus is currently in the direction of what is called “de-seasonality” and more year-round consumption of ice cream (see below)
The UK ice cream market was valued at £2.46 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of over four per cent between 2021 and 2026, according to GlobalData.
“The UK ice cream market tops value sales at £3.4 billion, with wrapped handheld ice cream being the most prominent segment, valued at £1.8 billion,” says Michelle Frost, general manager at Mars Chocolate Drinks & Treats (MCD&T). “Within convenience and convenience multiples, ice cream sales are currently worth £782.2 million, with handheld multipacks also proving to be a successful segment, with sales worth £378 million.”
Nearly 80 million single ice creams were purchased in retail stores in 2022, contributing an estimated value of £120 million to the sector, so ice cream is the second most impulsive purchase after confectionery and should be taken seriously by retailers who wish to up their margins in the holiday season.
Ice cream holds the largest share within the frozen category, accounting for 23.3 per cent. The key categories in the segment include take-home and bulk ice cream, impulse ice cream (single serve), and artisanal ice cream.
Single serves
Wall’s is filling freezers across the UK with new launches of Twister Berry-licious, Cornetto Soft Stracciatella and Caramel, and three new GUUUD Greek Style Yoghurt Ice Cream flavours: Raspberry, Salted Caramel and Passionfruit. (Yogurt ice cream might well be the Next Big Thing.)
Twister has released Twister Berry-licious – the first ice cream in the market with the interesting boast that it naturally colour tongues blue. Made with real fruit juice and no artificial flavours or colours, and at only 68 calories per stick, it is HFSS-compliant and carries Unilever’s Responsibly Made for Kids logo (4 x 70ml multipack, RRP £2.50 and single70ml, RRP £1.40).
“Family favourite Twister is known for its iconic shape and innovative flavour combinations. It is ideal for parents and care givers who want to buy tasty, guilt-free ice creams for kids to enjoy as a treat. Ice cream is all about fun and taste, and what can be more enjoyable than a delicious ice cream that can turn tongues blue – naturally. We’re proud to be able to bring this innovation to the category and expect Twister Berry-licious to get tongues wagging across the country” says Rhiannon Lines.
Meanwhile Cornetto has added another variant to its successful Soft range with Stracciatella and Caramel (4 x 140ml multipack, RRP £3.75). They feature stracciatella and caramel toppings and sauce, and a brand-new crunchy Cocoa wafer cone – a first for the brand.
“Cornetto Soft was designed to enable people to enjoy the world of soft ice cream at home. This indulgent new Cornetto Soft recipe offers a convenient way for consumers to treat themselves and is perfect for the growing sofa snacking occasion,” explained Lines.
To cater for shoppers who appear to be seeking healthier choices across the desserts category, Greek-style yoghurt ice cream GUUUD, is launching three new flavours – an indulgent salted caramel, a sweet and sour passionfruit and a fruity raspberry, all of which treats come in at only 68 calories per stick and all HFSS-compliant (70ml – RRP £1.80, 3 x 70ml multipack – RRP £3.00).
“Innovation is one of the key drivers in the category, and as a leader in ice cream we continue to push the boundaries. GUUUD is a key player in our strategy to de-seasonalise ice cream. Through the brand, we’re creating new all-year-round occasions for ice cream as it offers the perfect alternative to a traditional yoghurt. Whether it’s enjoyed on-the-go, as an afternoon snack or as part of an indulgent moment on the sofa after dinner, GUUUD is designed to unlock new opportunities for frozen treats.”
The Magnum brand, meanwhile, recently unveiled its latest duo innovation – Magnum Euphoria Pink Lemonade and Magnum Chill Blueberry Cookie, offering a multi-sensory experience as it introduces Magnum’s first ever sorbet and ice cream combination. The new flavour combinations are based on the two distinct moods consumers can experience when eating ice cream. For Euphoria the inspiration comes from the emotional state of extreme happiness, while Chill is inspired by the feeling experienced during an emotional state of relaxation. Consumers can choose the flavour that best suits their mood.
Euphoria Pink Lemonade consists of a raspberry sorbet core, wrapped in citrusy lemon ice cream with popping candy and provides consumers with complementary and intense flavour profiles. Magnum Euphoria Pink Lemonade is also being launched in a Magnum Mini format (RRPs: Single £2.20, 3x Multipack £3.99, 6x Multipack Mini £4.50).
Magnum Chill Blueberry Cookie provides a smooth blueberry sorbet core encased in vanilla biscuit flavour ice cream and crunchy cookie pieces. Chill is a vegan ice cream which provides delicious innovation in flavour and also supports Unilever’s sustainability targets through growing plant-based sales (RRP£2.20, 3x Multipack £3.99).
The new SKUs from Magnum follow a successful year for Magnum innovation in 2023 with both Magnum Sunlover and Starchaser ranking as the number one and number two ice cream NPD respectively.
“After two years in the making, we are thrilled to introduce our revolutionary mood-inspired range that offers a multi-sensory ice cream experience thanks to our surprising sorbet core, a Magnum first,” said Daniel Lythgo, Brand Manager Magnum UK at Unilever.
Mars Chocolate Drinks and Treats (MCD&T) last year launched Twix Ice Creams Cones, the first time that this popular confectionery brand has been developed into an ice cream cone format.
Across the overall ice cream market (with the filled-cone category in 7.6 per cent growth), Mars Ice Cream grew by £11.5m in 2022, equating to a 42 per cent share of the total ice cream market growth. Over the last five years, Mars has delivered more than six times the growth of the category average and more than any other manufacturer.
Michelle Frost, General Manager at MCD&T says: “The brand familiarity and price point of Mars products have really allowed us to solidify our mid-market position, and for some of our core brands, the appetite for our classic products has still increased by a third. Developing the Twix brand into an ice cream cone format was a natural progression to give fans of the brands an alternative format to enjoy.”
Frozone!
In addition to Unilever’s bet on yogurt ice cream, over at World of Sweets, Partner Brand Manager Chris Smith says that Freezables are a big trend. They offer retailers a low-cost summer product which customers will grab and purchase to cool down on a warm day. These can be purchased by customers in a multiple pack which they can freeze at home, or one already frozen and ready to enjoy in-store.
“The range of freezable products is growing every year with some exciting flavours from big brands having launched in time for this summer,” says Smith. “For independents it’s about offering low cost, value treats and offering their customers the freezable and ice-cream products they know they’ll enjoy. Offering a varied range of recognisable brands and innovative products is really important to encourage repeat customers.”
World of Sweets have launched new products from PAW Patrol and Warheads which will join the popular Barratt range and existing Warheads freezable products.
“PAW Patrol is the number one preschool brand in the UK, it’s watched by over 350 million households across more than 170 territories and in more than 35 languages,” says Smith. “Its confectionery treats are also popular among younger consumers with fruity flavours and smaller portion sizes.”
New for 2024 are PAW Patrol Freeze Pops in Cola, Raspberry, Tutti Frutti and Watermelon with no artificial flavours and colours. These are available as multipacks. The freeze pops are HFSS compliant meaning they can be stocked as an impulse purchase at the till point.
Barratt Ice Duos were launched in 2022 and were the only ice lolly commended in the Ice Cream and Ice Lolly category at the Quality Food Awards 2022. The multipacks include either Fruit Salad & Dip Dab Ice Duos or Refreshers & Wham Ice Duos. Brightly coloured branding with eye-catching design ensures they stand out on shelf.
“The ice poles can also be purchased by consumers as singles. They’re available in classic sweet shop flavours Fruit Salad, which is raspberry and pineapple flavour and Wham, in sour raspberry flavour. Additionally, they’re suitable for vegans and have no artificial colours and flavours,” adds Smith.
“Freezables from US confectionery brand Warheads are a popular choice for retailers and their customers with the sour flavours and eye-catching branding.”
The Warheads Snap-Ice, launched in 2023, is a two-in-one freezable which sold exceptionally well last summer. Extreme sour fruit flavours include green apple, watermelon, black cherry and blue raspberry.
Carrie Martin, General Manager for Kind at Mars, recommends another kind of freezable: the award-winning US frozen-snack brand, trüfrü which launched into the UK market in March. The brand, which first launched in the US in 2017, has since reached $215M RSV (Nielsen), completely changing the game in the US frozen snacking category. It was acquired by Mars in Q1 2023for its better-for-you snacking portfolio.
Martin says that the launch of trüfrü is timely: with the ice cream category continuing to evolve, bitesize and permissible formats are in rapid growth and the trend for frozen snacking continues to grow. “trüfrü tastes like real indulgence and fulfils a permissible need that we know consumers are looking for in the frozen category,” she continued. “We are excited to be able to bring innovative snacking solutions at pace from the US to UK consumers, in a way that nurtures this fantastic founder-led brand with the scale and capabilities of Mars.”
Combining the yogurt trend and the freezables trend is Frubes, which launched in their frozen form last summer, “We are the only yoghurt brand in a tube and the only one to offer the versatility of being able to freeze,” said Ewa Moxham, Head of Marketing at Yoplait UK. “We are confident that kids are going to love having one of their favourite snacks in a frozen format, especially as the weather starts to warm up. This is also a great way of minimising food waste and making our product last longer.”
Chupa Chups also introduced a frozen version of their brand favourites with Chupa Chups Eezy Freezzy Squeezee Ice Pops in four flavours: Cola, Apple, Strawberry and Orange. They are conveniently packed into an ambient bag format – to be stored ambiently and frozen when required. The assorted bag of 12 x 45ml freeze pops are available from Booker or directly from Rose Marketing UK Ltd. The freeze pops are made with real fruit juice, natural flavours and no artificial colours and they are suitable for gluten free, vegetarian, vegan and halal diets.
Complementing them is the natural-flavoured Strawberry Chupa Chups Eezy Freezzy Triangles, which, as they are a little bigger than the squeezee pops, are perfect for slightly larger appetites. There are eight 62ml triangles per pack and can be found in the main grocery fixture to buy ready to freeze at home. The Strawberry Chupa Chups Eezy Freezzy Triangles are also suitable for vegans.
Relax in an ice-cold tub
When it comes to tubs, Ben & Jerry’s has expanded its Sundaes range with two indulgent SKUs inspired by an iconic American dessert, the “S’more”. Both Marshmallow & S’more and a non-dairy NPD, Oat of this Swirled, feature the S’more’s star ingredient, toasted marshmallow – a top ingredient, according to recent CMI consumer research.
The tub of rich chocolate ice cream is jam packed with chocolate cookie dough chunks and gooey marshmallow swirls, topped with a creamy whipped ice cream, toasted marshmallow caramel swirls and popping candy traceably sourced Open Chain chocolate. The new flavour offers a complete dessert solution and drives consumer trade upwards with uber-indulgence.
“Both brand-new S’mores-inspired ice cream flavours and are fully loaded with cookie chunks, toasted marshmallow-y swirls, topped with a soft whipped top that Ben & Jerry’s Sundae flavours are famous for, and finished off with traceably sourced Open Chain chocolatey chunks – providing more indulgence in every spoonful,” says Flo Howell, Country Business Lead at Ben & Jerry’s UK.
Oat of this Swirled Sundae is the first Non-Dairy ice cream flavour purposefully created with Ben & Jerry’s new oat-base recipe. The burnt sugar Non-Dairy ice cream is loaded with oat cinnamon cookies and toasty marshmallow-y caramel swirls, topped off with a soft whipped top and Open Chain chocolatey chunks.
“Out of this Swirled will be our first flavour made with the new oat-based formula, allowing our ever-popular Sundaes range even more inclusive for our non-dairy fans,” says Howell. “We’re also excited to introduce Spectacu-love. We know our fans love cookies nestled into their tub of Ben & Jerry’s as Cookie Dough continues to be our number one best seller, driving sales for grocery and convenience. Therefore, we wanted to bring our fans even more cookie-filled options. Spectacu-love will join our core collection of cookie-filled flavors. If you ask us, there’s s’more to love in 2024!”
Spectacu-love is a “decadent” addition to its core collection. Inspired by market insight that demonstrates a popular consumer trend of speculoos cookie, the fully loaded tub is jam packed with chunks of crunchy, golden speculoos cookies, nestled into sweet cream ice cream with swirls of complimentary smooth caramelized cookies.
The tub is loaded full of chunks of crunchy, golden speculoos cookies, nestled into sweet cream ice cream with swirls of complimentary smooth caramelised cookies, harnessing the popularity of the speculoos cookie. According to recent CMI research, when faced with a choice between flavours, sweet cream continues to prevail with shoppers in terms of appeal, and 84 per cent of Ben & Jerry’s fans regard the new flavour as new and different.
Retail technology company Jisp has launched an NPD service as part of its new Direct to Retailer business unit.
The new NPD service will allow brands to launch or trial new products in a guaranteed number of convenience store locations, with on the ground review of execution by Jisp’s retail growth manager team, and performance data and insights deliverable through its scanning technology and back-office systems.
Brands will also be able to draw on retailer and consumer feedback on the product and its performance thanks to Jisp’s significant resource in user communication, with over 1,000 retailers and more than 100,000 registered shoppers.
Brands can set the parameters of the NPD activity delivered through Jisp’s new service, selecting the duration of the campaign, the number of stores to launch into and even the geographic spread or demographic make-up of the stores included.
Product merchandising and promotional execution in store is monitored by the Jisp RGM team and full reporting is available to help brands better understand the success of their new product and shape future promotional strategy.
This robust data and insight set means that Jisp can not only provide a reliable view of what is selling in stores, but through its scanning technology can also indicate who is buying the product, when, where and why.
Alex Rimmer
“As part of our recent strategic review and restructure, we identified five key pillars of growth, or business units through which to drive new business,” said Alex Rimmer, director of marketing & communication at Jisp.
“Our existing core business already provided us the means to develop new services efficiently and through discussions with major brands, retailers, wholesalers and industry authorities, we identified a need for guaranteed implementation and execution of NPD in the convenience sector.”
Compliance is further assured using Jisp’s Scan & Save scanning technology along with a retailer reward scheme which pays stores for their participation and commitment to the process.
With 1,000 stores already registered with Jisp, the company is in talks with other businesses about opening the new NPD service to their stores given the benefits of securing NPD and reward for execution.
“This is a Win-Win for the sector,” added Alex Rimmer. “Brands can create a bespoke NPD launch campaign with a guarantee that their product will be instore, on shelf and correctly merchandised and promoted, receiving actionable data and insight to shape future strategy. Retailers secure access to NPD, support in merchandising it and reward for taking part, while customers find more local touch points where NPD from their favourite brands are available.”
With this new service promising to be such a valuable asset to the market, retailers and brands are encouraged to contact Jisp to capitalise on the opportunities.
Tesco is slashing the price of more than 222 own-brand and branded products in its Express convenience stores.
Essentials including milk, bread, pasta and coffee are included in the lines which have been reduced in price by an average of more than 10 per cent at Tesco Express stores. The retail giant has made more than 2,800 price cuts across stores in recent months. With 2,048 of convenience stores at the end of the 2023-24 financial year, Tesco aims to benefit hundreds of thousands of customers from the cheaper deals.
The firm said the move comes in the wake of more than 2,800 price cuts made by the chain across its stores in recent months. From Wednesday, customers will pay £1.45 for a four-pint bottle of milk at their local Tesco Express store (down from £1.55) and a Tesco Toastie White Thick White Loaf is also 10p cheaper at 75p.
There are even bigger savings on Tesco Chicken Breast Portions (300g), which have dropped in price by 25p to just £2.25 and a 200g jar of Tesco Gold Instant Coffee now also costs 25p less at just £2.25. Among the branded products with price cuts are Warburtons White Sliced Sandwich Rolls, with the price of a six-pack cut by 10p to just £1.20 and Domestos Original Bleach 750ml, which is now just £1.19 in Express stores after an 11p price cut.
Tesco CEO Ken Murphy said, “Today’s round of price cuts on more than 200 lines in our Express stores underlines our commitment to offering great value to Tesco customers.
"Whether you are picking up coffee and milk for the office or a loaf of bread and a tin of soup on the way home, our Express stores offer both convenience and great value.”
This comes a week after One Stop, the convenience store chain owned by Tesco, has reported a surge in sales to nearly £1.3bn during its latest financial year. The Walsall-based company posted a revenue of £1.29bn for the 12 months to 24 February, 2024, an increase from the previous year's £1.17bn. Over the course of the year, the number of stores directly operated by One Stop increased from 712 to 733, while its franchised locations also grew from 291 to 317.
1. One in five people who have successfully quit smoking in England currently vape, with an estimated 2.2 million individuals using e-cigarettes as a smoking cessation tool.
2. The increase in vaping among ex-smokers is largely driven by the use of e-cigarettes in quit attempts, with a rise in vaping uptake among people who had previously quit smoking for many years before taking up vaping.
3. While vaping may be a less harmful option compared to smoking, there are concerns about the potential long-term implications of vaping on relapse risk and nicotine addiction. Further research is needed to assess the impact of vaping on smoking cessation outcomes.
ABOUT one in five people who have stopped smoking for more than a year in England currently vape, equivalent to 2.2 million people, according to a new study led by UCL researchers.
The study, published in the journal BMC Medicine and funded by Cancer Research UK, found that this increased prevalence was largely driven by greater use of e-cigarettes in attempts to quit smoking.
However, the researchers also found a rise in vaping uptake among people who had already stopped smoking, with an estimated one in 10 ex-smokers who vape having quit smoking prior to 2011, when e-cigarettes started to become popular. Some of those smokers had quit for many years before taking up vaping.
The study looked at survey data collected between October 2013 and May 2024 from 54,251 adults (18 and over) in England who reported they had stopped smoking or had tried to stop smoking.
“The general increase in vaping among ex-smokers is in line with what we might expect, given the increasing use of e-cigarettes in quit attempts. NHS guidance is that people should not rush to stop vaping after quitting smoking, but to reduce gradually to minimise the risk of relapse,” lead author Dr Sarah Jackson, of the UCL Institute of Epidemiology & Health Care, said.
“Previous studies have shown that a substantial proportion of people who quit smoking with the support of an e-cigarette continue to vape for many months or years after their successful quit attempt.
“However, it is a concern to see an increase in vaping among people who had previously abstained from nicotine for many years. If people in this group might otherwise have relapsed to smoking, vaping is the much less harmful option, but if relapse would not have occurred, they are exposing themselves to more risk than not smoking or vaping.”
For the study, researchers used data from the Smoking Toolkit Study, an ongoing survey that interviews a different representative sample of adults in England each month.
The team found that one in 50 people in England who had quit smoking more than a year earlier reported vaping in 2013, rising steadily to one in 10 by the end of 2017. This figure remained stable for several years and then increased sharply from 2021, when disposable e-cigarettes became popular, reaching one in five in 2024 (estimated as 2.2 million people).
The researchers found, at the same time, an increase in the use of e-cigarettes in quit attempts. In 2013, e-cigarettes were used in 27 per cent of quit attempts, while in 2024 they were used in 41 per cent of them.
Senior author Professor Lion Shahab, of UCL Institute of Epidemiology & Health Care, said: “The implications of these findings are currently unclear. Vaping long term may increase ex-smokers’ relapse risk due to its behavioural similarity to smoking and through maintaining (or reigniting) nicotine addiction. Alternatively, it might reduce the risk of relapse, allowing people to satisfy nicotine cravings through e-cigarettes instead of seeking out uniquely harmful cigarettes. Further longitudinal studies are needed to assess which of these options is more likely.”
Independent retailers association Bira has held a meeting with members of the Treasury team to discuss concerns following its robust response to the Government’s recent Budget announcement.
The Budget, labelled by Bira as "devastating" for independent retailers, was met with widespread indignation from Bira members.
Andrew Goodacre, CEO of Bira, said: “Thank you to all the members who have shared their thoughts on the impact of the budget. Based on this feedback, Bira has been robust in its response and judgement of the budget, especially where it is hurting the medium sized independents by as much as an extra cost of £200K per annum.
“We have also held a meeting with members of the Treasury team to discuss our concerns. Whilst there were no indications that any changes would be made, our concerns were listened to.
“We also discussed the proposed reform to business rates which is due to be in place for April 2026. It was clear from the meeting that Bira will be fully involved with this reform.”
Bira, representing over 6,000 independent retailers across the UK, earlier stated that the reduction in business rates relief from 75 per cent to 40 per cent (capped at £110k) from April 2025 will more than double costs for many retailers.
As a post-budget reaction, Goodacre said on Oct 30, "This is without doubt the worst Budget for independent retailers I have seen in my time representing the sector. The government's actions today show complete disregard for the thousands of hard-working shop owners who form the backbone of our high streets.
"Small retailers, who have already endured years of challenging trading conditions, now face a perfect storm of crippling cost increases. Their business rates will more than double as relief drops from 75 per cent to 40 per cent, while they're hit simultaneously with employer National Insurance rising to 15 per cent and a lower threshold of £5,000, down from £9,100. Add to this the minimum wage increase to £12.21, and many of our members are telling us they simply cannot survive this onslaught."
East of England Co-op said it has improved labour productivity whilst improving customer service delivery in-store with an Electronic Shelf Label (ESL) solution from Pricer, the leading in-store automation and communication solutions provider.
Established in 1861, East of England Co-op is now the largest independent retailer operating in the East of England. In addition to the 120 food stores it operates in the region, the regional cooperative also offers customers specialist services, such as funerals, security, travel agents and petrol filling stations across Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire.
Having announced the roll-out of Pricer’s ESLs to its entire store estate in March, East of England Co-op now uses Pricer’s solution, powered by its cloud-based Plaza platform, to centrally manage and control pricing, product information and promotions across all its ESLs.
Eliminating the need for manual updates, the ESLs deliver real-time price and promotions updates, reducing the risk of pricing errors and ensuring accuracy and efficiency in shelf-edge operations.
The solution also drives overall store efficiency by enabling store colleagues to focus their efforts on customer-focused and value-adding tasks that deliver store performance.
With the new ESL solution now deployed in around 40 per cent of its retail estate, East of England Co-op has already seen significant boosts to labour productivity, drastically reducing the manual effort of store colleagues in maintaining shelf-edge processes, including printing and tearing label strips as well as replacing paper labels.
Before it was spending tens of thousands of labour hours each year completing manual shelf-edge processes, now it estimates labour time that would have been spent on maintaining traditional paper labels has been reduced by 70 per cent.
This also allows store associates to focus time on customer-facing, service-oriented tasks to improved customer experience in-store. Additionally, the move to ESLs has also helped East of England Co-op reduced store printing costs by 50 per cent as well as saving paper use and waste from traditional physical labels.
“The standout aspect of our ESLs Programme is the collaborative spirit Pricer has fostered within the delivery team,” Stephen Lamb, head of program delivery, East of England Co-op, commented.
“This partnership has navigated the challenges of an intensive change programme, demonstrating resilience and adaptability while exceeding the original scope of price and promotion for tangible benefits. Built on a foundation of trust, the feedback from our Co-op technical teams, business units, store colleagues and Pricer highlights how we’ve worked together to seize opportunities.”
Peter Ward, UK country manager at Pricer, said: “We know driving labour productivity in-store is a key focus for retailers, who want to be able to leverage one of their most important and valuable assets – their store staff – to those tasks that drive the most value to customers. Through ESLs, East of England Co-op has freed store associates to serve, deliver efficiency gains and customer experience enhancement, whilst still achieving all the automated operational requirements to effectively merchandise and maintain the shelf-edge.”