Retailers' bodies have reacted sharply to Chancellor Jeremey Hunt's spring budget announced today (6), saying government inaction on business rates will now cost the retail industry £470 million extra every year.
The British Independent Retailers Association (BIRA) has said it is optimistic about the spring budget where the Chancellor announced the reduction of National Insurance rates though business rates continue to remain a concern for the retail sector.
Bira, who work with over 6,000 independent businesses of all sizes across the UK, said the news from Jeremy Hunt that NI rates would be reduced could offer a "glimmer of hope" for struggling retailers who are desperate for consumer confidence to return to the high street.
The Chancellor has announced a significant cut in the main rate of class 1 National Insurance, reducing it to 8 per cent from April 6 2024. This follows a prior cut from 12 per cent to 10 per cent in January. Additionally, the class 4 self-employed NICs rate will be reduced from 9 per cent to 6 per cent, along with the abolition of class 2 self-employed NICs.
The Treasury estimates substantial savings for individuals, with an average worker on £35,400 saving more than £900 annually. The average teacher on £44,300 is expected to gain £1,250 per year. For example, those earning £20,000 will benefit from a £148.60 yearly saving, while those earning £50,000 will save £748.60. The average self-employed individual earning £28,000 is anticipated to save about £650 annually as a result of the NI rate cuts.
Andrew Goodacre, CEO of Bira, said, "We welcome the Chancellor's decision to reduce National Insurance rates, providing consumers with additional disposable income. We hope that this financial relief will boost consumer confidence, enabling them to spend more on the high streets.
"However, while we acknowledge the positive impact of the NI rate cuts on consumer spending, there is a missed opportunity in not addressing the planned 7 per cent increase in business rates, which remains a concern for the retail sector."
"We remain cautious about long-term economic growth, and there is the need for initiatives that drive employment and production. The association believes that sustained economic growth is crucial for the growth of businesses, and more measures are needed to support this aspect," he added.
Presenting his 2024 spring budget, Hunt announced that £230 million will be rolled out for time and money saving technology which speeds up police response time by allowing people to report crimes by video call and where appropriate use drones as first responders.
Muntazir Dipoti, the National President of the Federation of Independent Retailers (the Fed), said, “Shoplifting and attacks on shop staff are at epidemic levels. According to latest figures, they have risen from 876 a day to a staggering 1,300 every day but we believe the true picture could be even greater because of the lack of faith in police response times.
“The news that more funds are being made available to make it easier to report crimes and to speed up police responses is, therefore, welcome.”
Other positives for independent retailers from today’s budget included the 2p cut in national insurance, a 2 per cent reduction in self-employed NICS, freezes on alcohol and fuel duty, the VAT threshold increasing from £85,000 to £90,000 and an extension to the Covid-era government loan scheme until March 2026, Mr Dipoti added.
However, he said that Fed members were dismayed by the announcement of the vape tax, from October 2026 and following a public consultation, to discourage non-smokers from taking up vaping and a one-off increase in tobacco duty to maintain “the financial incentive to choose vaping over smoking.”
Dipoti warned that a vape levy would fuel the illicit market, “where there is no compliance to tobacco and vaping laws and where the products being peddled are likely to contain dangerous and illegal levels of toxic chemicals.”
Cigarettes were a valuable commodity, he said, adding that increasing the price of cigarettes would heighten the risk of theft and retail crime.
British Retail Consortium (BRC) however has reacted more sharply, saying today’s budget will do nothing to deliver a better future for retailers and their customers.
Responding to the Chancellor’s Spring Budget, Helen Dickinson, Chief Executive of the British Retail Consortium, said, “When shops we love shut down, when jobs we need are absent, and when investment we benefit from is lost, it’s our lives and our communities which lose out. Retail employs three million people and invests over £17bn annually, yet the industry’s ambition to deliver a net zero, digitally transformed future with higher skilled, better paid jobs means its potential goes so much further. It seems the Chancellor does not share in our ambition, and today’s Budget will do nothing to deliver a better future for retailers and their customers.
“The cost of living crisis has taken a toll on businesses and households. Consumer confidence remains low and retail sales volumes in 2023 were the lowest in four years. Yet the Chancellor has done little to promote growth and investment, instead hindering it with the business rates rise in April. This has consequences for jobs and local communities everywhere – from the smallest villages to the biggest cities.
“The cut to national insurance might go some way to supporting households impacted by the high cost of living. However, unless Government addresses the government imposed cost increases, we may yet see the spectre of higher inflation return, limiting the benefits to households of lower national insurance.”
Government inaction will now cost the retail industry £470m extra every year in business rates – money that could have been better spent improving town and city centres, investing in lower prices, and maintaining jobs and commerce all over the UK, BRC stated.
"How can a whopping 6.7 per cent tax rise in April be justified, when the Chancellor himself is saying inflation is forecast to be nearer 2 per cent!"
“This rise in rates does not exist in a vacuum – retailers are also contending with cost pressures throughout the supply chain, in the context of the largest increase to the National Living Wage on record.
“Government has had five years to fix the problems with business rates, as they promised in their election manifesto. Retailers pay over £7 billion a year in business rates – over 22% of the total raised by the tax. This is disproportionate, destructive, and any Government that is serious about growing the economy must address this as a matter of urgency.
“Many people are still feeling the impact of the high costs of living, and measures to cut national insurance, as well as alcohol and fuel duties, will go some way to helping support households during this challenging time. Putting more money into people’s pockets is the first step towards bolstering the UK’s weak consumer confidence and spending.
BRC also called on the government to introduce a new standalone offence for assaulting or abusing a retail worker.
“The Chancellor noted that burglaries and violent crime had halved. This simply doesn’t tally with the experience of thousands of those working in retail. The number of incidents of violence and abuse rose to 1,300 per day in 2022/23 from 870 the year before. No one should have to go to work fearing for their safety. The Protection of Workers Act in Scotland already provides additional protection to retail workers, so why should our hardworking colleagues south of the border be offered less protection?"
United Wholesale, JW Filshill and CJ Lang & Sons emerged as the stars of Scotland wholesale world in the recently held annual Scottish Wholesale Achievers Awards.
Achievers, now in its 22nd year and organised by the Scottish Wholesale Association, recognises excellence across all sectors of the wholesale industry and the achievements that have made a difference to individuals, communities and businesses over the last year.
Over 500 guests attended the Achievers gala dinner and awards presentation, hosted by sports broadcaster Eilidh Barbour, at the O2 Academy Edinburgh, on Thursday (20). Scotland’s Cabinet Secretary for Rural Affairs, Land Reform and Islands, Mairi Gougeon MSP, was in attendance and presented two awards.
The Supplier Sales Executive of the Year award was won by Craig Barr, regional business development manager at AG Barr, who the judges described as “absolutely dedicated to his company and his customers”.
Multiple winners on the night included United Wholesale (Scotland) – picking up Best Delivered Operation – Retail, Best Cash & Carry for its depot in Queenslie, Glasgow, Best Licensed Wholesaler – Off-Trade, and Best Marketing Initiative.
In the Best Cash & Carry category, the judges praised United’s “first-class customer service and shopping experience, with particularly impressive NPD activation and digital activity”.
They added: “It offers retailers advice, collaborates closely with suppliers, and has a dedicated and well-supported team.”
In Best Delivered Operation – Retail, while United claimed the title, the worthy runner-up, CJ Lang & Son, went on to win Best Symbol Group, with the judges pointing to the Dundee-based Spar business’s “excellent execution in-store, and its onboarding strategy and initiatives involving local communities” which made it stand out from its competitors.
Meanwhile, United’s “Spin To Win” concept entered for Best Marketing Initiative was described by the judges as a “game-changer and a fantastic way to generate excitement for a brand, drive footfall into depots, and gain distribution”, ensuring another accolade for the wholesaler’s award cabinet.
For west of Scotland wholesaler JW Filshill, it was “meeting its vast number of sustainability and environmental goals” that saw it take home the important Sustainable Wholesaler of the Year category – with the judges stating that the business has worked on several initiatives that have been “for the wider benefit of other wholesalers, suppliers and retailers”, with staff empowered by senior management to take the lead in driving sustainability initiatives.
In the two drinks categories, United Wholesale (Scotland) won Best Licensed Wholesaler with the judges pointing to its “incredible supplier and customer relationships” and pushing NPD in a tough market, helping suppliers and customers understand Scottish legislation and investing in its retailers – and having a “forward-thinking attitude in the digital space”.
Suppliers were recognised for their support of the wholesale sector with awards in categories including Best Overall Service and Best Foodservice Supplier – both won by soft drinks giant AG Barr.
Both of these awards involves wholesaler members of the SWA voting each month over a four-month period for the shortlisted suppliers.
AG Barr also shone in the Project Wholesale category for “The Great Transition”, its project to move all the sales from Barr Direct into the wholesale industry. And in a fun segment during Achievers, attendees watched five TV ads shortlisted by wholesalers across Scotland with the Best Advertising Campaign going to the supplier’s IRN-BRU – ‘Mannschaft’.
The event also recognised wholesale members Dunns Food and Drinks and JW Filshill, both of which are celebrating their 150th anniversaries in 2025.
SWA chief executive Colin Smith said, “Tonight is all about recognising and celebrating the exceptional achievements of not only businesses but also individuals in the Scottish wholesale channel, the gateway to Scotland’s food and drink industry.
“The people who work in wholesale are the glue that binds our food and drink industry together – be it those who work in partnership with our producers and suppliers, or those who help support, develop and deliver into the local retailer, hotel, school or hospital.
“Once upon a time, the wholesale industry largely flew under the radar of those in the corridors of power, but today, Scotland’s wholesale industry is far more widely recognised by MSPs and MPs alike for the vital role it plays in the food and drink supply chain.
“Every wholesaler, every supplier – be they local or national, large or small – are an essential cog in Scotland’s complex food and drink supply chain. That’s why is it more important than ever that we celebrate their success and recognise everything they do to ensure that food and drink reaches our plates and tables.”
While a community group recently criticised self-service checkouts, saying automation lacks the "feel good factor", retailers maintain that rise in the trend is a response to changing consumer behaviour and the need of the hour.
Taking aim at self-checkouts in stores, Bridgwater Senior Citizens' Forum recently stated that such automation is replacing workers and damaging customer service.
"More and more supermarkets are replacing staff with machines, and we must help to reverse the trend," BBC quoted Forum chairman Ken Jones as saying.
"The knowledge and advice of retail staff is invaluable, but we also value human interaction above machines and artificial intelligence.
"Just saying hello to someone makes you come back, especially in dark days of winter. The feelgood factor, you can't put a price on it can you?"
Self-checkouts are present in 96 per cent of grocery stores worldwide.
In the UK's convenience channel, about 17 per cent of convenience stores now have a self-service till, states "Local Shop Report" by the Association of Convenience Stores, signifying a significant portion of the country's convenience stores offer self-checkout options.
Convenience stores often see self-checkout tills as an asset as they save time and queues at the counter in case of staff shortage.
Budgens Berrymoor has a self- checkout till. Retailer Biren Patel considers having the system as an asset and also as a backup in case of lesser staff.
Patel told Asian Trader in a recent conversation, "In future, in case, if I have to reduce the staff, I can have just one staff at the till and the other one customers can use themselves and save time by standing in the queue."
Retailers also argue self-service tills reflect changing consumer habits and offer speed and convenience.
Kris Hamer, director of insight at the British Retail Consortium, said, "The expansion of self-service checkouts is a response to changing consumer behaviours, which show many people prioritising speed and convenience.
"Many retailers provide manned and unmanned checkouts as they work to deliver great service at low cost for their customers".
Apart from convenience, upcoming rise in wages is also expected to further push the use to self-checkout tills in the stores.
However, there is a con for retailers here as multiple studies show that shoppers tend to cheat at self-checkout tills while some use such tills to steal from stores.
According to the poll of 1,099 adults by Ipsos, one in eight adults (13 per cent) said they had selected a cheaper item on a self-service till than the one they were buying. If applied to the entire UK adult population, it would mean six million people have taken advantage of self-checkouts to steal from shops.
Earlier this month, another new research revealed that almost 40 per cent of UK shoppers have failed to scan at least one item when using self-checkouts.
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A hide discovered at Nida, Winsover Road, Spalding
In the largest retail haul ever recorded in the county, authorities in Lincolnshire have seized over 90,000 cigarettes, 300 vapes, and 10kg of hand-rolling tobacco from seven shops.
The planned operations, Operation Nevada, took place on Tuesday (18) and Wednesday (19).
It involved officers from Lincolnshire Police’s Neighbourhood Policing Teams (Boston, Spalding and Holbeach), the Intelligence Development Unit, The Alcohol Licensing Team, with partners from Lincolnshire County Council Trading Standards, Home Office Immigration Enforcement, and Wagtail UK’s tobacco dog and handler.
Lincolnshire Police described it as "the biggest retail haul" in the county to date, with more than 40,000 of the cigarettes found at one of the premises.
The stores in Lincolnshire that were found stocking illicit tobacco and vape products:
American Vape, West Street, Boston
Boston Shop, West Street, Boston
The Vape Centre, West Street, Boston
Boston Food Market, Red Lion Street, Boston
Bode, High Street, Boston
Nida, Winsover Road, Spalding
Max’s Mini Market, Winsover, Road, Spalding
A part of the seizure in Boston comprised super vapes, which the police described as "the largest capacity illegal vape ever seen". Each of these vapes contains the nicotine equivalent of 375 average king size cigarettes.
Nicotine is a highly addictive chemical classified as a poison. Intake at any level is far from ideal. The amounts contained in the ‘super vapes’, could cause nausea, headaches and dizziness.
The fact that local statistics show the shops targeted are 14 times more likely to sell such products to persons under the age of 18 is particularly concerning, stated the police.
The police has arrested one person.
As a result of these enforcements, Trading Standards are now conducting separate criminal investigations on the people in these shops and the business owners further up the chain.
A lot of the cigarettes were counterfeit; the maximum penalty for selling illegal cigarettes is up to ten years imprisonment and/or an unlimited fine.
Trading Standards will continue to apply for closure orders on all premises that have been found to be selling illegal tobacco products. Where Closure Orders are issued, the landlords of the premises will be sent a formal notification in the form of a joint letter from Trading Standards and Lincolnshire Police.
The letter advises them of the criminal activity taking place on premises within their overall control.
The police states, "It is our aim to work with landlords to remove problem tenants whilst the Closure Order is in operation. To support Landlords, Trading Standards provide evidential support and attend hearings.
"However, landlords may be criminally liable where they ignore warnings, offers of assistance; and continue to receive money from criminal activity."
Inspector Ian Cotton said, “As a result of this latest round of enforcements we now have numerous intelligence opportunities that will be followed up to establish the key players in the trade in illicit goods in our local community and beyond.
“Tackling issues related to illicit product sale and anti-social behaviour (ASB) can be challenging, but it’s clear that our efforts and partnership collaboration are making a positive impact.
“Shops selling illicit and counterfeit goods can expect to be closed. This trade permeates so many areas of risk – public health, crime and ASB in shop localities, tax evasion, illegal working, and illegal entry to the UK.
"We will continue to do as much as we can to disrupt these criminals. Lincolnshire leads the way with its partnership work in this area and my team, along with our partners, are resolute in our determination to disrupt this pervasive criminality in line with our policing priorities.”
Principal Trading Standards Officers Andy Wright said, "These premises exist solely for the purpose of selling illegal cigarettes and vapes. Without sales of these products, they would not be viable. We are aware of a number of law-abiding businesses that have been put out of business by this unfair competition.
"All the premises targeted are found in what the public perceive as high-risk crime areas of Boston and Spalding, and in areas where women in particular feel at risk.
"Clearly the presence of businesses founded on crime, and operated by criminals in these areas aggravates the situation. It is no exaggeration to say that Lincolnshire Trading Standards and our partners have adopted a unique and innovative plan that is proving effective in the long term and is being replicated nationwide. We anticipate continued action.”
Following a disappointing Golden Quarter, retailers had a strong start to the new year, as latest data shows rise in total UK retail sales volumes with a particular considerable rise in food stores sales volume, prompted by more people eating at home.
According to Office for National Statistics (ONS) retail sales figures for January released today (21), retail sales volumes are estimated to have risen by 1.7 per cent in January 2025, following a fall of 0.6 per cent in December 2024.
ONS figures show that food stores sales volumes rose by 5.6 per cent on the month. This is the largest rise since March 2020, putting index levels at their highest since June 2023.
This follows four consecutive falls on the month, ending in December 2024 when index levels were their lowest since April 2013.
Supermarkets, specialist food stores like butchers and bakers, and alcohol and tobacco stores all rose over the month. Retailers suggested that the increase was because of more people eating at home in January.
Non-store retailers' sales volumes rose 2.4 per cent on the month, partially rebounding from a 3.4 per cent fall in December 2024. Retailers in this sector reported post-Christmas sales remaining strong.
Non-food stores – the total of department, clothing, household and other non-food stores – fell 1.3 per cent over the month. Clothing retailers and household goods stores suggested the fall was because of reduced consumer confidence.
Commenting on the figures, Silvia Rindone, EY UK&I Retail Lead states, "January sales figures had a strong start to the new year, with total UK retail sales volumes estimated to have risen by 1.7 per cent month on month.
"Following a disappointing Golden Quarter, where sales struggled to gain momentum, the latest ONS data indicates a more stable foundation for retailers as they move into 2025.
“Food store sales volumes in particular saw robust growth in January 2025, recovering from declines in recent months. However, it is important to note that, more broadly, sales volumes fell by 0.6 per cent in the three months leading up to January 2025 compared to the three months ending in October 2024."
The EY ITEM Club Winter forecast predicts consumer spending will grow by 1.6 per cent, an improvement from the 1 per cent growth observed in 2024. However, the weaker-than-expected end to 2024 means retailers need to remain vigilant in their strategies, Rindone added.
“While macro trends such as growing consumer income in real terms and lower interest rates are positive news, the benefits are not being felt evenly across the retail landscape.
"Overall growth in the retail sector remains sluggish, masking a mix of both strong and poor performers within every retail sub-sector. Performance is highly variable and largely dependent on how well retailers have optimised their customer offerings—both digitally and physically—over recent years.
"Those who have not invested in their propositions are now struggling to find the space to invest further in increasingly challenging conditions."
Rindone calls on retailers to build a broader proposition that goes beyond selling products.
"Designing service offerings that effectively solve customer problems is one example of how they can foster loyalty and drive sales. Additionally, investing in strong brands that drive trust will be crucial for retailers looking to differentiate themselves in a competitive market.
“While January has brought a positive start to the year, the retail sector must remain agile and focused on customer-centric strategies to thrive amidst the anticipated economic challenges ahead.”
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Help with prepayment energy meters for low-income households
PayPoint and Fuel Bank Foundation are working together to deliver fuel vouchers to support those most in need.
Each year in the UK, many households who prepay for their energy lose access to heat, light and power because they can’t afford to top-up their meter. The Fuel Bank Foundation is the only national charity who gift energy top-up vouchers for prepayment meters to help people and families living at the sharp end of fuel poverty.
Those who receive Fuel Bank energy vouchers can redeem their pre-paid top-up vouchers for energy meters in any PayPoint store, to get their heat, light and power back on as quickly as possible. Therefore, it is so important that these emergency energy vouchers are applied directly and immediately to the customers energy key or card, so they receive the necessary support. They should not be exchanged for cash, as this does not address the essential need of restoring warmth, light, and power to their homes.
Fuel Bank Foundation has supported more than 1.9 million people since launching in 2015. With energy costs showing no signs of coming down and following the Government announcement last year that only those claiming pension credit or other means-tested benefits will receive the Winter Fuel Payment, the charity anticipates that demand for support this year will be greater than ever.
Whilst the fuel voucher addresses the immediate need of keeping the lights and heating on, Fuel Bank Foundation also provide person-centred advice that empowers the people they support to address the issues that are making things difficult for them.
“Over the next few months, we estimate that more than a quarter of a million people will turn to Fuel Bank Foundation for emergency help because they can’t afford to top-up their energy meter or fill their heating oil tank, coal bunker or log store," said Matthew Cole, CEO of Fuel Bank Foundation. "Sadly, many of them will be young families with children at home or vulnerable.
“Without our help, they will be forced to live in cold, damp homes, with no energy for heating, lighting, cooking or cleaning. Living in a cold home can have a devastating impact on the physical health and mental wellbeing of both the young and old. Many children, for example, are forced to go to school tired, hungry and in dirty uniforms, and are condemned to a lifetime of poverty.
“There are around six million households in the UK in fuel poverty. It’s sorrowful to think that so many people face disconnection simply because they cannot afford energy. The consequences are profound: children unable to bathe in warm water, parents skipping meals to pay for energy, and elderly people living in homes that exacerbate health conditions. That is why it is so important that we get help to people as quickly and as easily as possible.”
Jo Toolan, Managing Director of Payments at PayPoint said: "Supporting Fuel Bank Foundation has never been more important to guarantee effective distribution of the scheme and ensuring it is able to support as many people as possible.
“Through our extensive network, we're ensuring that energy support is accessible when and where it's needed most. This reinforces our commitment to ensuring retailers serve as a vital support pillar for communities across the UK, whilst also offering additional sources of revenue generation for our store owners.”
"With over 30,000 locations across the UK, more than 99 per cent of Brits live within one mile of a PayPoint retailer partner. The stores offer convenience and flexibility for consumers, including those topping up energy meters, thanks to their accessibility and early-until-late opening hours. This is particularly important for households on prepayment meters during the colder months, as they need to top up meters outside of standard working hours.
"The provision of emergency fuel voucher redemption is so important, and demonstrative of the key role PayPoint retailer partners play in their local communities, ensuring that vulnerable households receive fast, efficient, and secure access to essential fuel support during challenging times."