From the third-floor window of a London primary school, parent Sarah Slotover stares out over the industrial site at the centre of a ‘David and Goliath’ battle between online supermarket Ocado and the community.
In this quiet, leafy corner of north London a bitter struggle is being waged over Ocado's plan to open a massive distribution hub.
The plot in the Tufnell Park area of the capital is surrounded by houses, with just a high wire fence separating it from Yerbury Primary School's playground.
The battle has taken a group of parents and local residents - terrified by the potential air pollution impact on the school's hundreds of young pupils - all the way to London's High Court, and echoes similar concerns in other cities in Europe and beyond.
The dispute is a result of the rapid growth of online delivery services, which has seen so-called ‘customer fulfilment centres’ or smaller ‘dark stores’ - named due to the practice of blacking out the windows of premises that were previously shops - cropping up in residential parts of cities.
They offer consumers super-fast delivery and in some cases the chance to have almost anything brought immediately to their doorstep at any hour.
But such convenience comes at a price for those living nearby, who can suffer from air, light and noise pollution as well as increased traffic volumes.
Ocado's plan to use the North London site - described by Yerbury's acting headteacher Liam Frost as a "stealth mission" - began to take shape at the start of the Covid-19 pandemic in 2020.
"Ocado suddenly declared that they were going to establish a massive warehouse behind the school," said Slotover.
The company made use of a planning loophole that allowed it to change the site's use without seeking formal planning permission from the local authorities.
However, when it later sought clearance for three diesel pumps to service a fleet of delivery vehicles on the plot, the application alerted locals to Ocado's plans.
The community swiftly mobilised to form the "Nocado" campaign.
With the country locked down, a small army of residents - many with professional expertise - had plenty of time to pore over the small print in the firm's proposals and launch a counter offensive.
Nocado member Andy Grieve, an air pollution scientist at London's Imperial College, said the firm's initial proposal would have seen heavy goods vehicles coming and going day and night, the whole area floodlit and diesel fumes "just a wire fence away" from the school playground.
The campaign successfully challenged the use of the loophole, prompting an appeal by Ocado.
A judge at the High Court in London in June 2021 dismissed the company's arguments, handing victory - at least for the moment - to the campaigners.
But given Ocado's deep pockets, the community is unsure how long they will be able to resist.
'Global problem'
Grieve said the rise of online shopping and growing demand for ever quicker delivery means dark stores and kitchens are "creeping into inner city areas".
"That's not going to stop any time soon," he said, adding that planning authorities needed to "catch up" with the tactics of delivery companies.
"This is a global problem," he said.
Amsterdam city authorities in May banned super-fast delivery firms from locating their warehouses in central areas of the city.
In France, the country's top administrative court in March ruled that dark stores are in fact warehouses, paving the way for them to be ousted from residential areas.
Grieve said there was now a wealth of evidence dating back at least a decade showing the impact of air pollution on the health of children.
A study published in the journal Nature earlier this year found air pollution can cause lung cancer by "waking up" dormant mutant cells that grow into tumours.
Another, published this month in the Lancet Planetary Health journal, linked rising air pollution levels to antibiotic resistance.
"If you have a pollution source next to a school it's going to have a massive impact on those children," Grieve added.
"Their lungs are developing, their immune systems are developing, their brains are developing so we have to be very careful about what we put next to schools," he said.
For now, the Tufnell Park Ocado site stands unused.
The firm told AFP it was "committed to having a positive impact on the local community and would commit to using a 100 percent electric van fleet".
It added that it would also install a green "living wall" along the boundary with the school".
But locals remain far from reassured and say the growth of "fulfilment centres" in urban areas needs to be closely examined by policy makers.
Campaign member Natasha Cox dismissed the promise of an electric fleet as "meaningless".
"They say they will be electric but if they get it on appeal they can do whatever they want. If they went back on it, it would cost the campaign tens of thousands to enforce it," she said.
With just three months left in the complete ban on sale of disposable vapes, the Association of Convenience Stores, Chartered Trading Standards Institute and the Local Government Association are calling on retailers who sell vape products to prepare, be aware and ensure that they comply with the ban.
The ban on disposable vaping products is coming into force on June 1.
The ban will affect all products that are intended for one use, typically providing around 600-650 puffs in a single device. The only products that will be legal for sale from June 1st must be both rechargeable and refillable, with a maximum tank size of 10ml.
ACS has produced comprehensive guidance for retailers, backed by Buckinghamshire and Surrey Trading Standards, which outlines the steps that retailers need to take to comply with the ban, as well as their responsibilities when it comes to the rest of the vaping category, including on age related sales, recycling, and advertising.
In the guide, ACS advises retailers to sell through any existing stock of single use vapes before June 1st to avoid possible commercial losses and enforcement action.
Any retailers that have stock left over from June 1 must remove it from the shop floor and store it away from customers, clearly labelled as not for sale.
Association of Convenience Stores chief executive James Lowman said, “The introduction of the disposable vape ban is one of the biggest regulatory changes for retailers in recent memory, with businesses needing to think carefully about how they manage their range of vaping products in the coming months to ensure that they’re ready for June 1.
"We urge all retailers to utilise our guide and get in touch if there are products that they’re not sure about.”
Kate Pike, Lead Officer for Vaping and Tobacco at the Chartered Trading Standards Institute (CTSI), said, "We welcome the introduction of the Single Use Vape ban as a positive step toward reducing environmental harm and addressing the growing appeal of vaping among young people.
"We encourage businesses to take proactive steps now to prepare for the 1st of June. We expect full compliance from that date and look forward to working together with retailers to ensure a smooth transition.
"Our priority is supporting responsible businesses, but we will take necessary action against non-compliance where required."
Cllr David Fothergill, Chairman of the Local Government Association’s Community Wellbeing Board, said, “The ban on disposable vapes is an important step in reducing waste and protecting young people. With over five million thrown away each week, they have become a major challenge for councils to manage.
“With the ban coming into force on June 1st, we encourage retailers to prepare now to ensure a smooth transition. Councils and Trading Standards teams will work with businesses to support compliance, but retailers must take responsibility for reviewing their stock and only selling legal products after the deadline.”
Wholesalers have begun communicating the dates from which they will stop selling disposable vaping products to retailers, with major wholesalers committed to compliance for all of their customers.
Federation of Wholesale Distributors chief executive James Bielby said, “Wholesalers are working with their retail customers to help sell through disposable vapes ahead of the ban coming into force on June 1.
"Retailers won’t be able to purchase non-compliant stock from wholesalers in good time ahead of the ban, to ensure they won’t be left with products they can’t sell in June. ACS’s guidance is invaluable for any retailers concerned about what they need to do in order to be compliant.”
In response to recent reports that rolling tobacco is now more valuable per gram than some precious metals such as silver, Imperial Brands is encouraging retailers to ask their local MP to rethink excessive levels of excise applied to tobacco products to avoid an upsurge in crime and abuse against retailers.
Last November’s budget applied a Recommended Price Index (RPI) + 12 per cent excise rate on hand rolling tobacco products in the UK.
The UK now has the highest excise duty in Europe – six times higher than in Spain, and five times higher than in Germany.
Andrew Malm, UK Market Manager for Imperial Brands, said, “We now have a situation whereby hand rolling tobacco is more valuable per gram than silver, making local retailers and convenience store owners in the UK as much of a target to thieves as jewellery stores.
“Not only does this taxation drive UK consumer spending elsewhere – as, for example, a 30g pouch of rolling tobacco is now four times more expensive in the UK compared to Spain – but it also contributes to the issue of retail crime and illicit trade.
“This excessive excise duty will further incentivise organised criminal gangs to produce hand rolling tobacco illegally and sell the product through illicit channels here in the UK. Illicit trade is already a significant issue, and one which ultimately impacts on retailers and their revenue.
“As a responsible manufacturer, we will continue to engage with the Government to re-assess the current excise duty on these products as it poses a significant threat to retailers’ livelihoods and contributes to an already growing illicit market.
"We would also encourage retailers to reach out to their local MPs and councillors, ensuring that the issues their businesses are facing are highlighted and heard by relevant public officials.”
Malm's plea comes weeks after a report stated that the cost of tobacco has turned convenience stores into targets for organised crime, as it is now worth more than silver per gram.
Successive tax hikes on rolling tobacco means that a 50g pouch of Amber Leaf now costs 87p a gram – compared to 83p for silver.
It has encouraged gangs to target not only stores but also delivery vans, adding to the wave of crime hitting the retail sector.
Experts say that criminals regard tobacco theft as a low-risk, high-reward crime because the products are ‘concealable, removable and available’.
As part of Chancellor Rachel Reeves’s plan to boost the public finances, the Treasury is considering doubling the tax on tobacco – which the industry argues would further fan the black market.
The Treasury is estimated to have lost more than £50 billion in tax revenue on tobacco to the black market since 2000.
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Post Office and DPD expand partnership with international delivery services
The Post Office and DPD have on Thursday announced an expansion of their partnership with international delivery services.
Following a successful trial at 300 post offices, customers wanting to send parcels abroad can now choose from ‘DPD Classic’, ‘DPD Direct Lite’ and ‘DPD Air Classic & Air Express’ services. The international delivery services are now available at 4,100 post offices across the UK.
The Post Office and DPD partnership began in 2021 and already includes ‘Click and Collect’ and Next Day delivery services within the UK.
This announcement follows a virtual Postmaster Conference which took place on 4 March, organised and hosted by postmasters. The Post Office outlined it remained focused on expanding Mails and Parcels services to more branches, ensuring customers have access to the best-in-market, safe, and convenient options for shipping, pickup, and drop-off—both online and in-branch.
“As part of delivering our ‘New Deal for Postmasters’ it’s vital that we strengthen postmasters’ offer to customers. Expanding our already successful partnership with DPD is a demonstration of this,” Neil Brocklehurst, Post Office acting chief executive, said.
“In today’s fast-paced world, customers and businesses expect international parcels to reach their destination in a matter of days and having DPD international delivery services available provides them with the options to meet their needs.”
Elaine Kerr, DPD UK chief executive, commented: “We really value our relationship with the Post Office and introducing international services is the logical next step, with online and buy-in-branch now well established. We have the largest delivery network in Europe and deliver to over 200 destinations worldwide.
“Our approach is designed to make it easy and affordable to find the right international service with free tracking included and duty and customs made as straightforward as possible.”
A four-week trial has been running since February to get postmasters feedback on guides and other self-help tools to support them in selling and promoting DPD international services in branch.
“It’s already been a great experience,” Phil Ballantyne, peer support postmaster from Appleby, and who was part of the trial said.
“I’ve been able to save customers £3, they are getting a better service, and the branch is receiving even better remuneration compared to alternative services.”
A Southowram retailer has helped 100 children from the local primary school enjoy a hot breakfast through his retail connections with Parfetts, setting new benchmark of how a convenience store can impact its community.
Jeevan Chatha, who runs the Go Local Extra store on Law Lane in Southowram, made the donation as part of his broader support of local causes.
Since buying the store in May 2024, Chatha has established it as a key part of the local community. He provided 100 Quaker Oat So Simple Porridge pots to Withinfields Primary School in Southowram to support the school's breakfast club.
Chatha, who attended Withinfields with his older brother and sister, was instrumental in helping to secure the breakfast pots through his retail connections with Parfetts.
He said the store plans to support the school as much as possible in the future. He also recently secured a pallet of Lucozade, which he provided to the local junior football team, Beacon Rangers FC, which plays some of its games at the school’s playing fields.
Working closely with wholesaler Parfetts, Chatha has established a very busy store that is already an integral part of the community it serves. He is on first-name terms with the school's parents and pupils.
Chatha commented, “Being part of the local community is incredibly important to me, and I aim for our store to be seen as more than just a convenience store.
"We aim to serve the community by providing the kind of store that meets all their needs while fostering community spirit by supporting vital local initiatives, such as the school's breakfast club.
“Having attended the primary school myself, I'm grateful for the opportunity to give back and maintain my connection. The school has numerous ongoing projects, and I'm eager to get involved with these as well.
"The support from Parfetts and the Go Local Extra team has been invaluable, as they encourage active community engagement.”
Chatha opened his first Go Local store last year after his father ran an independent convenience store nearby in the village for over 25 years. He worked in the store before acquiring the old village library building and converting it into a Go Local Extra store.
Michael Shanahan, regional account manager - Midland, PepsiCo UK & Ireland, said, “I was very happy to be involved with this initiative not only from a brand perspective but also supporting the local school and the community with the breakfast club, with Quaker being a very strong brand and supports healthy breakfasts which keeps you fuller, for longer.”
Parfetts is an employee-owned business, and its employees play a significant role in the company’s success and its retailers.
Guy Swindell, joint managing director at Parfetts, said, “We've collaborated closely with Jeevan and his team, who have transformed their new store into a thriving success and a vital part of the community.
"As a business, it's crucial for us to connect with our customers on multiple levels and support the causes that matter to them. With Jeevan leading the way, I am confident that this store will achieve even greater success and play an increasingly significant role in positively impacting the local community.”
A leading retailers' body has raised concern that Employment Rights Bill risks punishing responsible businesses rather than focusing on unscrupulous employers.
According to amendments tabled by the government to its flagship employment legislation, all British workers, including nearly a million agency workers, will be entitled to a contract which reflects the hours they regularly work.
Government said the amendments will offer increased security for working people to receive reasonable notice of shifts and proportionate pay when shifts are cancelled, curtailed or moved at short notice – whilst retaining the necessary flexibility for employers in how they manage their workforces.
Responding to the tabled amendments on the Employment Rights Bill, Helen Dickinson, Chief Executive at the British Retail Consortium, said, “The BRC supports the Government’s goal to ensure improved employment practices.
"We want a level playing field for responsible businesses, which means tackling unscrupulous employers and we support measures to crack down on those who exploit their workforce.
“While Government has been listening to the concerns of businesses, the latest amendments show that they have much further to go if they wish to reach a place which protects employees while supporting investment in jobs.
"We welcome the changes made around collective consultation, but further amendments are urgently needed, particularly in relation to guaranteed hours and trade unions.
“The focus of the Employment Rights Bill should be on unscrupulous employers who undermine confidence in the labour market, instead the current regulations risk punishing responsible businesses who provide employment.
"We will continue to work closely with Government on the future of the Bill to ensure a progressive approach that avoids raising the costs of employment for those already doing things well and limiting the flexibility for staff, which is so important in retail.
"This pragmatism and collaboration also needs to continue beyond the passage of the Bill, as the implementation detail of various areas is still to be worked through.”
Calling the bill "biggest upgrade to workers’ rights in a generation", Deputy Prime Minister Angela Rayner said that for too long millions of workers have been forced to face insecure, low paid and irregular work, while the economy is blighted by low growth and low productivity.
"We have been working closely with businesses and workers to progress this landmark bill and deliver our Plan for Change - unleashing growth and making work pay for everyone."