Retailers can now offer parcel locker option to consumers who want convenient, affordable deliveries
InPost will showcase its game-changing new Collect service at this year’s e-Commerce Expo (18-19 September, London). Collect will allow e-commerce retailers to offer delivery to any of over 8,000 InPost Lockers directly at checkout. Lockers provide a fast, convenient and cost-effective solution that caters for shoppers needs, allowing them to securely collect their online purchases 24 hours a day, 365 days a year.
Providing customers with flexible delivery options can help retailers avoid basket abandonment. Figures show that up to 77 per cent of orders are left incomplete, with 50 per cent of shoppers abandoning their baskets due to deliveries being too expensive and more than half of consumers have had issues with a doorstep delivery in the past. Increasingly consumers are looking at out-of-home delivery and with 73 per cent of GenZ and millennial shoppers preferring lockers to parcel shops, lockers are the future.
More than half of UK consumers have already used delivery lockers for online purchases, and this rises to 71 per cent for Gen Zs and 68 per cent for Millennials. These are key audiences to attract, with most locker lovers likely to be high earners with 31 per cent having an income over £50k and 39 per cent shopping online once a week or more. By consolidating shipments and minimising the need for multiple delivery attempts, lockers also align with growing consumer preference for sustainable deliveries and the vast majority (84.2 per cent) of shoppers believe lockers present a greener solution
The new Collect service addresses all these issues head-on by offering shoppers the option to have their parcel delivered straight to an InPost Locker – a quick, cheap and convenient form of out-of-home delivery.
“Our Collect service offers everything shoppers want when it comes to delivery – convenience, affordability and speed,” said Neil Kuschel, InPost UK CEO. “The ability to choose an InPost Locker at checkout is revolutionising the way we receive parcels in the UK, allowing consumers to get their stuff at a time and place that suits them, and at price that won’t put them off. In a world where parcel theft is on the up, and people are fed up with missed deliveries to their home, our new Collect service provides retailers with a great solution that will increase their shopper appeal, and their sales.”
InPost benefits from the largest locker network in the UK, with an impressive 8,000 parcel lockers nationwide. 31 per cent of customers are just a seven-minute walk from an InPost location, and that rises to 62 per cent in key cities, London, Birmingham and Manchester. The lockers are available 24/7, meaning customers can pick up or send a parcel every day at any time, providing the ultimate convenience. Collections easy, with a simple QR scannable code and with the InPost app, customers can track parcels with ease through their phone and check locker capacity in the area.
