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Independent retailers are furious with parcel carrier Evri after hearing that the weekly volume bonus that they receive is to be cut from April 6. The move is being revealed in a letter sent out to Evri’s network of retailers.

Mo Razzaq, the National President of the Federation of Independent Retailers (the Fed), said that he will lose several hundreds of pounds in bonus payments over a year, as a result.

“In a letter advising of the change, Evri celebrates the continual growth of shopping online in the UK, adding that more and more customers are choosing to use ParcelShops to send, collect and return parcels," he said.

“It goes on to add that parcel volumes have grown by tens of millions across its ParcelShop network, driving additional footfall and revenue benefits to retailers. And it expects this trend to continue.

“Evri then describes ParcelShops as 'the heart of its business' and 'important to our customers' and states that it wants to share that growth with us. Yet in the very next sentence, it advises of a 'small change to the weekly volume bonus, which will take effect from next month'.”

Mr Razzaq said on average he receives £23 a week in bonus payments but because of this change, this will fall to £17.

In its full year of accounts to February 29, 2024, Evri recorded a revenue of £1.7 billion and a record-breaking profit of £117million, which was more than double of the previous year.

Mr Razzaq added: “With Evri announcing record profits and acknowledging the key role that retailers play in this, cutting our bonus payments and denying us hundreds of pounds as a result is a sharp blow indeed.”