In a prestigious recognition of his outstanding contributions to the grocery industry and charitable endeavors, Charles Wilson, the former chief executive of Booker Group and the immediate past president of industry charity GroceryAid, has been made a Commander of the British Empire (CBE) in the 2023 King's Birthday Honours.
A retailer couple, Kuldeep Dhillon and Balbir Kaur, who runs a Nisa store and post office in Warrington, have won British Empire Medals (BEM) in the Honours List announced on Friday.
A highly respected figure in the food retailing industry, Wilson retired from Booker in February after 15 years at the helm. He served as GroceryAid president during 2020 and 2021, leading the charity through the challenges of the Covid-19 pandemic.
“I am humbled to have been awarded a CBE and am proud to accept this recognition on behalf of everyone involved in GroceryAid,” he said. “GroceryAid helps look after the 3.6 million people who work in the grocery industry. The team and volunteers do a brilliant job, and it has been a privilege to be the president of this great charity.”
A long-time friend of Asian Tarder, Wilson is the winner of the Ram Solanki Lifetime Achievement Award at the Asian Trader Awards 2020.
“I have also been an avid reader of Asian Trader for over thirty years and thank the Solanki family, the editorial team and all the readers for the brilliant job they do in serving the community,” he added.
Wilson began his career in 1986 at Procter & Gamble, before working as executive director of Marks & Spencer, then joining Booker as chief executive in 2005. He played a major role in the 2018 merger of Booker with Tesco, post which he was appointed as the chief executive of Tesco’s UK and Ireland retail and wholesale operations.
Commenting on the recognition, Mark Williamson, GroceryAid’s interim chief executive, said: “GroceryAid is delighted that Charles Wilson has been awarded a CBE for his services to Business and Philanthropy in the Kings Birthday Honours List.
“Charles was the president of our charity from 2020 to 2021, in addition to his leading business roles. He made a distinguished and positive contribution to the food Industry at the highest level but was also a fantastic leader and passionate supporter of our charity. Everyone at GroceryAid is delighted to see this well-deserved recognition which reflects both his business achievements and his service to those in need within our industry.”
Small firms win with Cherry
Mike Cherry, former national chair of the Federation of Small Businesses (FSB), has been awarded a CBE for services to business and to international trade. Cherry is the director of Burton Upon Trent-based timber merchants W H Mason & Son, founded in 1897.
Serving two full terms (between 2016 and 202) as FSB national chair, the first person to do this, he has worked hard to ensure that the voice of smaller firms is heard in the national conversation on small business.
Mike Cherry
“I am hugely honoured and obviously delighted to have been put forward for this award, and my thanks to everyone who gave me their support in what we did for businesses and international trade during the time I was privileged to be national chair of the Federation of Small Businesses, as well as my congratulations to everyone else recognised in this year’s Birthday Honours,” he said.
“Small businesses make up the vast majority of the businesses across all parts of the UK and deserve more of our support, especially after the difficulties of the last few years, in looking at the opportunities overseas markets present for them to grow and develop their businesses.”
Commenting, Julie Lilley, FSB chief executive, said: “We’re all extremely pleased and proud to see Mike honoured with a CBE after he completed his terms of office as our national chair.”
“Mike has spent many years as a leading champion of small businesses and the self-employed through his FSB roles at both a regional and national level, including six years as National Chair.
“Hailing from Burton, Mike has been a prominent local business leader for a number of years in the West Midlands as well as at UK level, running his own successful family business and bringing that experience and expertise to his volunteer roles across FSB.”
Honours to wine and bake
Barbara Laithwaite, co-founder and managing director of leading wine retailers Laithwaites, has also won a CBE. Wine has another winner in Robb Merchant, owner of White Castle Vineyard, in Llanvetherine near Abergavenny, Wales, who was made a Member of the British Empire (MBE). His ‘Pinot Noir Reserve 2018 red wine was the first Welsh vintage to win a gold medal in the Decanter World Wine Awards.
Two popular bakers, Stephen Hallam, former managing director of Ye Olde Pork Pie Shoppe of Melton Mowbray and Alan Jones, of Wrexham-based The Village Bakery, have been honoured with MBE.
Hallam, known locally as ‘Mr Pork Pie’, has led the iconic pie shop, founded in 1851, for almost three decades since 1992. He spearheaded a drive to raise the profile of Melton Mowbray pork pies, securing Protected Geographical Indication status in 2009.
Jones has turned The Village Bakery, baking in Wrexham since 1934 and bought by Jones in 1964, into one of North Wales’ biggest firms. The company has three bakeries in the Wrexham area and is gearing up to open a new facility.
Retailer couple win medal
The husband and wife team, Kuldeep Dhillon and Balbir Kaur, who run a Nisa store and post office in Birchwood, Warrington will receive British Empire Medals (BEM) for their services to community.
Popular Bishops Cleeve postmistress Jennie Didcote, who has worked in post offices for 51 years, has also won a BEM. Didcote retired in October last year, after making a difference to the communities that she has served in the past five decades and the lives of seriously ill youngsters with her fundraising.
Kuldeep Dhillon (R) and Balbir Kaur
Active members of the Sikh community in Warrington, Kuldeep and Balbir have always been community-minded. During the pandemic, they were part of a team of eight people from their Sikh Temple fundraising to buy ingredients to make nutritious meals that they served to frontline NHS staff, which allowed them to continue working above and beyond. This team effort helped provide 35,000 meals for those at Warrington and Halton Hospitals in the first year of the crisis.
“I really love being a Postmaster and running my shop because of the interaction with people. I have earned my living from this community for the past 40 years, so I like to give something back to my community to thank them,” Kuldeep said.
“People ask me when I’m going to retire, but I have no plans to retire. I love my work serving people and having a chat and a laugh with customers. I joke with customers that what would I do if I retired. I would be bored at home. I would have to go to the pub to chat to strangers for someone to talk to! Why do that, when I can carry on working here, where I can chat to so many people I know. I have known three generations of the same family and people know my name, even young children come in and say ‘Good Morning Mr Dhillon’.”
Leading pure-play coffee and tea company JDE Peet’s said its chief financial officer (CFO) Scott Gray has decided to step down to be reunited with his family in the US.
JDE Peet’s added that it has appointed a new CFO, but will announce further details regarding the incoming CFO on 26 February 26, when the company publishes its FY 2024 results, in agreement with the incoming CFO’s current employer.
The new CFO is set to assume the position in the second quarter of this year.
Gray played a pivotal role in JDE Peet’s’ successful transition from a private to a public company in 2020, leading critical initiatives in risk management, financial reporting, and capital structure optimisation. He also guided the organisation through unprecedented coffee inflation and macroeconomic and geopolitical challenges in recent years.
In addition to leading the company’s finance and IT functions, Gray assumed the role of interim chief executive prior to the appointment of Rafa Oliveira as chief executive in November 2024.
“On behalf of the board and the executive committee, I thank Scott for his leadership and commitment to JDE Peet’s,” Rafa Oliveira said.
“His focus on excellence has shaped a lasting legacy, leaving behind a company with a robust financial foundation, strong performance and a talented team. As interim CEO, Scott provided critical leadership continuity. We are grateful for his leadership, partnership and collaboration and his commitment to a solid handover. We wish Scott all the very best for the future.”
Gray said: “Resigning was a very difficult decision for me. I am deeply committed to JDE Peet’s and have truly enjoyed leading such a talented team. My wife and I have decided to relocate to the US where our children will soon be starting their higher education. JDE Peet’s is a unique company operating with fantastic people in a great sector. The company is set up for future success and I thank my team and colleagues for the unforgettable journey.”
Ricard Barri Valentines appointed as chief marketing officer
Ricard Barri ValentinesLinkedIn
JDE Peet’s also announces the appointment of Ricard Barri Valentines as chief marketing officer (CMO) and member of the executive committee, reporting to Rafa Oliveira.
Valentines, currently global category director, Instant & Liquid Coffee, has an impressive record of transforming brands, driving sustainable growth, and fostering high-performing teams. He succeeds Fiona Hughes, who has accepted to take on the role of general manager, Australia.
“I welcome Ricard to the executive committee and thank Fiona for her outstanding leadership in introducing a marketing philosophy to the company and bringing life to our portfolio of brands,” Oliveira added.
MPs have voted to approve plans to introduce a Deposit Return Scheme (DRS) in England and Northern Ireland in October 2027.
The materials that will be included in the scheme will be single use plastic (PET) and metal drinks containers. Glass will not be part of the scheme.
While the regulations apply only to England and Northern Ireland, it is expected that Scotland will introduce a scheme that will be interoperable across the different UK nations.
Despite concerns raised by retailers, suppliers and other stakeholders, the Welsh Government still intends to introduce its own scheme that will include glass and focus on reuse.
In correspondence with the Welsh, Scottish and UK Governments, ACS has outlined what it believes to be the guiding principles of a successful, well-designed and effective DRS. These are:
The scheme should be consistent across the UK
The scheme must be at worst cost neutral for retailers
Glass should not be included in the scheme
Return points should be strategically mapped and not mandated on the basis of business type/size
The scheme should prioritise colleague and customer safety
ACS chief executive James Lowman said, “We welcome the progress of the scheme in Parliament, but there is still much to do to ensure that the UK is ready by October 2027.
"Return points need to be strategically mapped, retailers need to prepare their stores, and a whole new level of recycling infrastructure needs to be set up.”
During the debate Members of Parliament highlighted the need to work closely with convenience retailers to deliver an effective DRS across the country. You can see clips from the debate here.
Speaking in Parliament, Environment Minister Mary Creagh emphasised the urgency of addressing waste.
"Keep Britain Tidy estimates that two waste streams, plastic bottles and drinks cans, make up 55 per cent of all litter across the UK. When it comes to addressing waste, this Government will not waste time," Creagh stated.
Creagh outlined how the scheme would impact communities and the environment, saying it will "end the epidemic of litter on our streets and restore pride in our communities. It will improve the countryside, preserve our wildlife and protect our beaches and marine environment."
The scheme is aiming to collect 70 per cent of containers by 2028, increasing to 90 per cent by 2030. By the third year, this must include at least 85 per cent of containers made from PET plastic and 85 per cent from other in-scope materials, such as aluminium and steel.
This comes a few days after supermarket chiefs urged the government to postpone the launch of the DRS as it claimed the proposed October 2027 roll out was “not feasible”.
In a letter to environment secretary Steve Reed, the British Retail Consortium (BRC) detailed challenges that the scheme would inflict on retailers, such as significant costs.
It is understood that the BRC also warned the DRS risks being ineffective following the news that Wales is to move forward with its own deposit return scheme in a bid to encourage recycling, as it remains committed to including glass bottles.
The UK government has appointed a former top executive at online titan Amazon to be the interim chair of the country's competition regulator, hoping the appointment will help drive economic growth.
While competition watchdogs around the world are heavily focused on probing technology giants, Britain's Labour government believes too much regulation is hampering growth.
The appointment late Tuesday of Doug Gurr, former country manager of Amazon UK and president of Amazon China, to steer the Competition and Markets Authority (CMA) comes after his predecessor, Marcus Bokkerink, was reportedly ousted for insufficient focus on growth.
"In a bid to boost growth and support the economy, Doug Gurr has... been appointed as interim chair" of the CMA, a statement said.
Secretary of state for business and trade, Jonathan Reynolds, added that the government wanted "to see regulators including the CMA supercharging the economy with pro-business decisions that will drive prosperity and growth".
The statement noted that at a recent meeting with Reynolds and chancellor Rachel Reeves, UK regulators "were asked to tear down the barriers hindering business and refocus their efforts on promoting growth".
Gurr is currently director of the Natural History Museum in London.
Lighter touch
Bokkerink's removal came a day after Donald Trump returned to the White House, vowing to cut regulation on sectors including tech as it races to develop Artificial Intelligence.
Some criticised the move as a shift to a lighter touch in Britain, where regulators have traditionally been unafraid to take on big companies to protect the interests of smaller firms and consumers.
"Now is the time to file your mergers with the CMA," said Tom Smith, competition lawyer at Geradin Partners and a former legal director at the regulator.
"The government is sending a clear signal that it wants the CMA to go easy on dealmakers."
Labour government, under pressure to reignite the economy after years of sluggish output, has said it wants regulators to "tear down the barriers hindering businesses" and focus on growth. But some have questioned whether an easing of competition rules would promote growth.
After he was ousted, Bokkerink said on LinkedIn that markets should not be held back "by a few powerful incumbents setting the rules for everyone else".
The CMA's last clash with a US tech giant was over Microsoft's $69 billion acquisition of Call of Duty maker Activision Blizzard in 2023, and the regulator came off worse.
It blocked the deal but then tore up its own rule book to approve the case following a furious reaction from Microsoft bosses who lobbied the government at the highest level.
It did not block a single deal in 2024, and allowed two of Britain's four mobile networks to merge.
Supercharging growth
After being singled out by prime minister Keir Starmer for holding back growth, the CMA said in November that it would focus on "truly problematic mergers" and rethink its approach to allow more deals to go ahead.
An executive at a major British tech and media company said Bokkerink had been leading the growth charge.
The person, who asked not to be named, said there was real surprise over the choice of his replacement, raising the question of how much big tech had lobbied the government.
CMA chief executive Sarah Cardell said Bokkerink had "tirelessly championed consumers, competition and a level playing field for business".
Competition lawyer Ian Giles at Norton Rose Fulbright said the CMA's mantra, echoed by government previously, had been that competition was good for growth and for business – and rules need to be enforced to support this objective.
The move "suggests that there may be a desire to rein in the CMA's more interventionist approach," he said, even at the cost of reduced rule enforcement.
The change comes as the CMA steps up its scrutiny of Big Tech through its Digital Markets Unit.
The unit, which gained new powers this month, is tasked with ensuring that tech companies such as Amazon, Google, Meta, Apple and Microsoft, do not abuse their dominant market positions.
Amazon, under Gurr's leadership, was investigated by the CMA over its stake in food delivery company Deliveroo. The regulator cleared the investment in 2020.
The CMA will imminently give its verdict on the cloud computing market, dominated by Amazon, Microsoft and to a lesser extent Google.
National Lottery retailers are correctly asking for ID as proof of age at the highest rate since National Lottery mystery shopping visits started more than two decades ago, Allwyn stated today (22).
As part of its new Operation Guardian programme, Allwyn organised over 8,200 mystery shopper visits in 2024 to check retailers were challenging players who appeared under the age of 18. The final results show that a record-breaking 92.3 per cent of National Lottery retailers correctly asked for ID as proof of age on their first visit.
The visits are carried out by people who are over 18 – so as not to inadvertently cause a retailer to break the law – but who look younger.
Retailers who sell to a mystery shopper on the first visit will be given additional training and subsequently re-visited. Retailers who sell on three separate occasions to mystery shoppers may have their lottery terminal removed.
Allwyn introduced Operation Guardian in 2024, with the new programme building on and expanding previous mystery shopper and retail training initiatives to increase the levels of support for retailers – ultimately enabling them to sell National Lottery products even more safely.
In total, over 16,000 store visits were carried in 2024 out as part of Operation Guardian. In addition to the 8,200+ proof-of-age visits, Allwyn carried out 4,000 ‘excessive play’ visits to ensure stores could provide support information to players requesting help with their play if needed.
Towards the end of the year, this also incorporated a smaller-scale mystery shop exercise for the new 10-Scratchcard per purchase limit, which Allwyn officially launched in October 2024.
The final part of Operation Guardian, a ‘knowledge check’, encompassed 4,000 visits which assessed store staff’s knowledge around preventing underage play and minimising excessive play.
Retailers were tested using six core questions, and the 2024 results show that 85 per cent of retailers answered five or more of the questions correctly.
Any retailer not passing one of the three parts making up Operation Guardian received additional training from Allwyn. This is further to the training they regularly receive either face-to-face via Allwyn’s increased retail sales team or through its new Retailer Training Centre.
In 2024, Allwyn made over 130,000 face-to-face and phone contacts to support National Lottery retailers in selling The National Lottery responsibly.
Allwyn’s Director of Commercial Partnerships and Retail Sales, Alison Acquaye-Acford, said, “A huge congratulations to our 40,000-plus National Lottery retailers for their commitment to selling The National Lottery responsibly and raising their standards to the highest levels ever seen.
“Participant protection is central to Allwyn’s plans for growing The National Lottery responsibly over the next decade and this is clear to see from the successful introductions of new training and initiatives in 2024, including Operation Guardian and the 10-Scratchcard limit.
"We’re delighted that our work in this area is already bearing fruit with these record-breaking figures. This is all down to the diligence of our retail partners, and I’d like to thank each and every one of them for their excellent work and dedication in this area.”
In its recent effort in the battle for the middle-class grocery shopper, supermarket Waitrose is once again is bringing back free hot
coffee to entice shoppers into its stores.
After outrage over the withdrawal of the offer during the pandemic, the company told the 9 million members on its My Waitrose loyalty scheme that they would again be entitled to a complimentary americano, cappuccino, latte or tea once a day regardless of whether they bought anything – as long as they have their own reusable cup.
"“Some of our My Waitrose members like to have the free coffee before they shop or during the shop, rather than afterwards, so we are just offering a bit of flexibility in response to customer feedback," stated the supermarket.
When Waitrose introduced the perk in 2013, there were queues at coffee stations and complaints from customers that the offer was attracting the “wrong type of shopper”.
In 2017, the supermarket tweaked the policy by making it compulsory for shoppers to buy something before pouring themselves a free hot drink. A year later, the supermarket stopped providing disposable cups, requiring customers to bring in their own reusable ones.
The scheme was scrapped during the Covid crisis, but reintroduced in November 2022 – again for customers making a purchases.
Waitrose also offered hot drinks to the police "as part of an initiative to cut down on shoplifting".
When it was introduced in August 2023, West Mercia Police Federation secretary Pete Nightingale said, "It makes sense from a business perspective because any police presence is bound to have an impact - either as a reassurance for shoppers or a deterrent for shoplifters."
The move is seen as a power grab by the retailer – which has more than 400 stores across the UK – after it lost ground to M&S. Waitrose has been overtaken by M&S for the first time outside Christmas trading, according to the latest market share data from Kantar.
In the last four weeks to 3 November, M&S increased its market share to 4.03% of the grocery market, compared with 3.76 per cent a year earlier.
Waitrose’s share fell from 4.02 per cent to 3.91 per cent. It also enjoyed the biggest jump in sales among all the big supermarket groups during the period.