Tell us about Tayto – where it started and where it wants to go.
Founded in 1956, we are the largest British-owned snack manufacturer and also remain proudly family-owned. In recent years, the business has successfully acquired a number of brands including the leading pork scratching brands – Mr Porky and Midland Snacks. We also own Golden Wonder, which is currently celebrating its 75th anniversary, tracing its roots back to Edinburgh in 1947. With such a stable of much-loved brands, Tayto continues to be at the forefront of the snacking world with our incredibly broad range of products, and so will continue to strive towards our ambition of having “Snacking Sorted”.
You said recently that Sharing snacks are driving the market as we continue watching Netflix or have friends round – do you think that as the summer comes on, and the pandemic recedes into memory, that is set to change?
We anticipate Sharing snacks to continue to lead the way over the coming months as people enjoy catching up with friends and family after so long. Snacks are at the heart of social events and we have already seen this with an uplift in sales over the Jubilee celebrations. Let’s hope the British summer delivers some great weather so we can enjoy BBQs and picnics with our favourite snacks!
They warn us of recession, and if so, what will be the role of PMPs and how is the margin loss divided up? Is it price – or pack size – or both, that is affected by relentlessly rising costs?
PMPs are a proven way of independent retailers demonstrating value to an increasingly cost-conscious shopper – and should remain a key part of a retailer’s snacks offering. Maintaining the status quo is impossible in the face of unprecedented inflation in raw materials but Tayto is committed to ensuring that we continue to deliver market-leading margins to our loyal retailers who have supported us over the years. Our response is being led by understanding consumers’ attitudes and will be tailored to each product – with increases in PMP for some ranges, and weight reductions for others where our research shows that the price-point is more important to consumers than the pack size.
How will HFSS affect your business and what plans do you have to deal with (and even take advantage) of it?
Taste is the main reason for purchasing snacks, and so, healthier snacks have a credibility challenge – as many consumers don’t believe that they will taste as good. Snacks have to be “worth the calories”. For snacks, reducing fat and salt to meet the HFSS guidelines often means compromising too much on taste – and consumers will vote with their feet. Golden Wonder is famous for its flavours and so, we will only launch healthier products if they still deliver our “more punch per crunch”. Through recipe innovation we have overcome this challenge and created Ringos Puffs – a non-HFSS product that doesn’t compromise on taste and that enables retailers to stock Puffs anywhere in-store, given the location restrictions will go ahead as planned this October.
The one-year delay to multi-buy restrictions enables us to continue working on reformulating our Fun Snacks range (that includes Tangy Toms and Spicy Bikers), to become HFSS-compliant and still maintain the highly successful multi-buy offer that has helped it outperform the market.
Golden Wonder is still going strong at 75, Tayto’s (b.1954) stand-out packaging is striking and affecting, and Mr Porky is everywhere – these are all traditionally-inflected products, great names and great heritage with a distinct British identity. Is that how you see your brands, and how are you going to make the most of what has been called your “retro range”?
The rich history of our brands mean that we have been part of people’s lives as they have grown up. Brits have a unique passion for their snacks – and we are proud to make some uniquely British products (such as pork scratchings) and being at the forefront of innovation (such as launching Cheese & Onion 60 years ago).
We are delighted to have very loyal consumers who regularly tell us how much they love our distinctive flavours and products. That’s why we gave them the chance to celebrate Golden Wonder’s 75th birthday by voting to bring back their favourite flavours – Chip Shop Curry and Beef & Onion. The response to this has been fantastic and we’re now seriously considering bringing them back into the range permanently, given how much love they have received (and how many packs are selling!)
Pork scratchings are uniquely British pub snack. You have the two leading brands of Mr Porky and Midland Snacks:, what is so special about them and how can independent retailers take advantage of these products?
Scratchings have been voted Britain’s favourite pub snack. Most people are surprised to hear that more scratchings are sold in shops than in pubs, so any retailer not stocking pork snacks is really missing out – especially as they deliver great margins as they are VAT-free! The unique salty crunch of a scratching goes perfectly with a beer (and many other drinks) and so siting them next to BWS is the best way to capture incremental sales when people are picking up drinks. This is why we’ve developed a range of formats for our best-selling products, including clipstrips and pubcards to make it easy for retailers to site scratchings with snacks, BWS or at tills.
Mr Porky is the No.1 Brand (with the best-selling Original Scratchings in its distinctive gold packaging) but also capable of attracting new consumers with innovative products such as Crispy Strips – a less “hardcore” snack with all the taste of a scratching but with a lighter bite.
For the ultimate in traditional scratchings, Midland Snacks is a must-stock item. With its Great Taste Award-winning recipe and pub-style packaging, it’s the perfect way for consumers to enjoy that pub taste at home.
NPD: what are your plans, what are your products? Puffs and Ringos Fire are intriguing – please tell us where the inspiration came from, who the target market is, and what you expect from them.
Ringos of Fire (Spicy Thai) is the latest flavour of our best-selling Ringos brand, which was inspired by consumers’ continued interest in spicy flavours. It complements the current core range of Cheese & Onion, Salt & Vinegar and Sour Cream & Onion. Initial sales have exceeded our expectations, as it clearly brings excitement to both the brand and the category.
Ringos Puffs was all about creating a non-HFSS product that didn’t compromise on taste. We’re not marketing it as “healthier” as consumers are more interested in taste than health – and HFSS is a trade not consumer issue. Early sales are saying that we got this right with people picking it up another great-tasting Golden Wonder snack – not because they believe it is healthy!
As with the entire Ringos range, both Ringos of Fire and Ringos Puffs have less than 100 calories per serving which makes them perfect for those looking for a little treat. And by delivering Golden Wonder’s legendary “more punch per crunch” they will not disappoint.
What is your relationship to the Convenience channel compared to others, and what are Tayto’s plans to increase sales across independent retailers?
Tayto has a long history of working with the independent sector and we have tailored our ranges to deliver market-leading trade margins alongside great consumer value. This has resulted in us significantly over-trading in the Convenience channel and hence have a dedicated team to support wholesalers and retailers maximizing their snack sales. Our unique range of brands from Golden Wonder to Mr Porky, and our focus on this channel, are why we aspire to help you get “Snacking Sorted”!
As a snacks business, what do you see as the biggest problems coming up in the next, say, five years – and the biggest opportunities?
Our industry faces big challenges as we continue to respond to its biggest shake-up – in the shape of HFSS restrictions – and manage the new challenge of inflation and how the cost-of-living crisis, which will affect consumer behaviour. As ever, businesses that respond quickly and stay close to consumers’ sentiments will succeed, which is why Tayto focuses so much on understanding the key market drivers. Despite all the change to come, we will continue to focus on what has made brands such as Golden Wonder and Mr Porky so successful – a relentless desire to create great-tasting snacks that offer excellent consumer value whilst providing our loyal independent retailers some of the best margins available.
Can you give our readers any merchandising advice to enable them to sell more Tayto Group products?
Understanding shopper missions is key when merchandising snacks. Ensure that you have a good shelf display covering the key categories highlighted above as this becomes customers’ “go-to” place in-store for snacks. Additionally, ensure that you are picking up incremental sales by also merchandising snacks with products typically bought at the same time – BWS and confectionery. For these extra locations, make use of the formats available – such as clipstrips for pork scratchings that can be hung on a BWS fixture without taking up precious floor or shelf space.
Chili and hot spiciness has taken the country by storm (cf. Ringos Fire), but what do you think the next big taste sensation might be?
Hot and spicy still has a lot of scope for growth but we will see the flavours becoming more sophisticated, with a more complex taste profile rather than just heat. Ringos of Fire is at the forefront of this shift, and we have other products under development that will continue this evolution.
As consumers face pressure on finances, we expect to see two taste trends emerge – seeking comfort in traditional British favourites and a desire to escape by trying new, more exotic tastes from far-flung countries. The focus on British favourites will create more interest in products such as pork scratchings and flavours such as Golden Wonder’s Chip Shop Curry. Meanwhile we will see “restaurant” flavours such as Peri-Peri and Gochujang start to appear in more snacks to entice those seeking a new flavour experience.
UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.
Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.
The updates follow news this week of higher inflation in Britain - an outcome that caused the Bank of England on Thursday to leave interest rates unchanged.
Retail sales by volume grew 0.2 per cent in November after a drop of 0.7 per cent in October, the Office for National Statistics said Friday.
That was less than analysts' consensus for a 0.5-percent gain.
"It is critical delayed spending materialises this Christmas to mitigate the poor start to retail's all-important festive season," noted Nicholas Found, senior consultant at Retail Economics.
"However, cautiousness lingers, slowing momentum in the economy. Households continue to adjust to higher prices (and) elevated interest rates."
He added that consumers were focused on buying "carefully timed promotions and essentials, while deferring bigger purchases".
The ONS reported that supermarkets benefited from higher food sales.
"Clothing stores sales dipped sharply once again, as retailers reported tough trading conditions," said Hannah Finselbach, senior statistician at the ONS.
Retail sales rose 0.2% in November 2024, following a fall of 0.7% in October 2024.
Growth in supermarkets and other non-food stores was partly offset by a fall in clothing retailers.
The Labour government's net borrowing meanwhile dropped to £11.2 billion last month, the lowest November figure in three years on higher tax receipts and lower debt-interest, the ONS added.
The figure had been £18.2 billion in October.
"Borrowing remains subject to upside risks... due to sticky interest rates, driven by markets repricing for fewer cuts in 2025," forecast Elliott Jordan-Doak, senior UK economist at Pantheon Macroeconomics.
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, commented that the later than usual Black Friday weekend meant November’s retail sales figures saw only a slight uptick as cost-conscious consumers held off to bag a bargain.
“Despite many retailers launching Black Friday offers early, November trade got off to a slow start which dragged on for most of the month. This was driven by clothing which fell to its lowest level since January 2022. The only saving grace was half-term and Halloween spending helped to slightly offset disappointing sales throughout November,” Baker said.
“As consumer confidence continues to build and shoppers return to the high street, this should translate into more retail spending next year. However, there are big challenges coming down the track for the sector, so retailers will be banking on a consumer-led recovery to come to fruition so they can combat a surge in costs.”
Thomas Pugh, economist at RSM UK, added: “The tick up in retail sales volumes in November suggests that the stagnation which has gripped the UK economy since the summer continued into the final months of the year.
“While the recent strong pay growth numbers may make the Bank of England uncomfortable, it means that real incomes are growing at just under 3 per cent, which suggests consumer spending should gradually rise next year. However, consumers remain extremely cautious. The very sharp drop in clothing sales in particular could suggest that consumers are cutting back on non-essential purchases.
“We still expect a rise in consumer spending next year, due to strong wage growth and a gradual decline in the saving rate, to help drive an acceleration in GDP growth. But the risks are clearly building that cautious consumers choose to save rather than spend increases in income, raising the risk of weaker growth continuing through the first half of next year.”
Dutch dairy collective FrieslandCampina has agreed to merge with smaller Belgian rival Milcobel, creating a leading dairy cooperative.
FrieslandCampina, whose brands include Yazoo and Chocomel, said the merger will provide the foundation for a future-oriented organisation that has dairy front and centre for member dairy farmers, employees, consumers, and customers.
The proposed merger is subject to approval by FrieslandCampina’s members’ council, Milcobel’s extraordinary meeting of shareholders, and antitrust authorities. The companies said member dairy farmers, employees, works councils and trade unions have been informed about the merger proposal.
Both companies, owned by dairy farmers for many generations, complement each other well in market positions and product portfolios. The merger offers further business development opportunities in market segments such as consumer cheese, mozzarella, white dairy products (such as milk, buttermilk, and yoghurt), and ingredients, as well as benefits in efficiency and expertise, for example in the area of sustainability.
“The combination of FrieslandCampina and Milcobel is bigger than the sum of its parts. It creates a future-oriented, combined dairy cooperative that is resilient and capable of capitalising on opportunities in the dynamic global dairy market,” said Sybren Attema, chair of the board of Zuivelcoöperatie FrieslandCampina.
“This strengthens our appeal to member dairy farmers, business partners and employees. Moreover, this step supports us in realising a leading milk price for our member dairy farmers, now and in the future.”
Betty Eeckhaut, chair of the board of Milcobel, said: “The cooperative philosophy, which is deeply rooted at both Milcobel and FrieslandCampina, is the bedrock for this proposed merger. Our goal remains to create added value for our member dairy farmers.
“Through our regional complementarity we will become the cooperative dairy partner of choice for current and new members, with a solid milk supply for a successful future. For employees, the new organisation provides great opportunities to grow in an international environment. For customers, this merger means more innovation, an expanded product portfolio and further professionalisation of our services.”
Based on the combined 2023 annual figures of FrieslandCampina and Milcobel - excluding Milcobel's Ysco business, which is in the process of being divested - the new, combined organisation has a pro forma revenue of more than €14 billion (£11.6bn) , operates in 30 countries, employs nearly 22,000 staff worldwide, and processes a total volume of approximately 10 billion kilograms of milk.
The boards of the cooperatives and executive management of the two parties have signed a framework agreement regarding the proposed merger. The companies aim to finalise a detailed merger proposal in the first half of 2025, which will then be discussed with the members of FrieslandCampina and the shareholders of Milcobel.
The UK government has pledged stronger measures to combat anti-social behaviour and shoplifting, which it acknowledges as serious crimes that disrupt communities and harm businesses.
Addressing a House of Lords debate on Monday, Home Office minister Lord Hanson detailed plans to abolish the controversial £200 shoplifting threshold and to introduce a new offence for assaults on retail workers.
“Anti-social behaviour and shop theft are not minor crimes. They cause disruption in our communities,” Lord Hanson stated.
“Shop theft in particular costs retailers across the nation millions of pounds, which is passed on to us as customers, and it is not acceptable. That is why, on shop theft, we are going to end the £200 effective immunity. For shop workers, we will protect them by introducing a new offence, because they are very often upholding the law in their shops on alcohol, tobacco and other sales.”
He also emphasised the government’s commitment to restoring visible neighbourhood policing, with 13,000 additional officers and Police Community Support Officers (PCSOs) planned, as well as piloting new “respect orders” to ban repeat offenders from town centres.
Later on Wednesday, the home secretary announced a £1 billion funding boost for police across England and Wales to restore neighbourhood policing. The money will include new funding of £100 million to kickstart the recruitment of 13,000 additional neighbourhood officers, community support officers and special constables.
The debate was initiated by Labour peer Baroness Ayesha Hazarika, who painted a vivid picture of the toll anti-social behaviour takes on workers and communities. “Many people who work in shops feel like they are living in a war zone,” she said. “Anti-social behaviour can so often be the canary down the coal mine and tell a wider story about what kind of society we are living in.”
Baroness Hazarika also urged the use of technology such as facial recognition to target hardened criminals responsible for terrorising shops and local residents.
Lord Hanson agreed, adding that the government is equipping police with the resources to better address persistent offenders, including funding initiatives like Operation Pegasus, which targets organised retail crime.
Retail trade union Usdaw has welcomed the Lords debate tackling anti-social behaviour and shoplifting.
“We very much welcome that Baroness Hazarika has raised this hugely important issue for our members. It is shocking that over two-thirds of our members working in retail are suffering abuse from customers, with far too many experiencing threats and violence,” Paddy Lillis, Usdaw general secretary, said.
“After 14 years of successive Tory governments not delivering the change we need on retail crime, we are pleased that the new Labour government announced a Crime and Policing Bill in the King’s Speech and all the measures that it contains, as set out by Lord Hanson.
“The chancellor announced in the Budget funding to tackle the organised criminals responsible for the increase in shoplifting, and the government has promised more uniformed officer patrols in shopping areas. It is our hope that these new measures will help give shop workers the respect they deserve.”
In response to the mounting pressures faced by postmasters across the UK, the Post Office has unveiled a centralised wellbeing platform aimed at simplifying access to support resources.
Post Office said the surge in shoplifting and violent incidents, documented in the 2024 ACS Crime Report, has only intensified the demand for comprehensive support.
With shoplifting on the rise year-on-year since 2021, and the Christmas trading period presenting heightened risks due to increased footfall and stock levels, the wellbeing of postmasters has become a pressing concern.
The new wellbeing platform, accessible via the Branch Hub app, provides a single point of access to a range of resources designed to meet Postmasters' immediate and ongoing needs. It is divided into three sections:
‘I Need Help Right Now’: Offers urgent support, including access to emergency services, mental health first aiders, , area and business support managers and organisations like Samaritans.
‘More Support and Guidance’: Provides practical tools such as security advice, social media abuse resources, and connections to organisations like Citizens Advice and Mind.
‘Access Community Support’: Encourages peer connections through WhatsApp and Facebook groups, as well as in-person meetings.
The initiative, a collaboration between the Post Office, the National Federation of Sub-Postmasters (NFSP), and Voice of the Postmaster, underscores a shift towards a more cooperative approach between historically independent groups, and creates a shared wellbeing network that is accessible to all postmasters, regardless of affiliation.
Mark Eldridge, postmaster experience director at Post Office, said the initiative will ensure that anyone who needs help can find it quickly and easily.
“It’s about creating a culture of care and resilience in the face of the challenges our postmasters face every day. If the initiative means helping just one postmaster, then we have done our job successfully,” Eldridge added.
Tony Fleming, postmaster at Thorne Post Office, shared how the initiative provided vital support following a traumatic armed robbery at his branch.
“It was incredibly difficult for the person faced with this violent threat, as well as the wider team. It’s a traumatic experience to go through as part of your day job and having the immediate support of the Wellbeing resource was invaluable – it really was wellbeing personified and gave me and everyone in the branch the support to get back to doing what we do best, serving our fantastic community in Thorne,” Fleming said.
Paul Patel, a Hampshire-based postmaster, echoed this sentiment, highlighting the platform’s ability to combat isolation and foster collaboration:
“It has been a difficult time for all postmasters who continue to serve their communities every day often feeling alone in their daily work life. It’s such a privilege to collaborate across the network to support Postmasters wellbeing from forming friendships to guiding for more professional support.”
Christine Donnelly of the NFSP highlighted the initiative’s accessibility and symbolic value.
“From a postmaster perspective this works on several levels. It is an easily accessible resource that offers advice and facts, but it also says by implication that we care, that participants from different areas of the business recognised a need and worked together to make it the best it could be,” Donnelly noted.
“It says you are not alone or the only one - how can you be if there is a whole site available?”
The Post Office plans to evolve the platform based on postmaster feedback, ensuring it remains relevant to emerging challenges.
Earlier this week, Post Office has announced a £20 million boost for postmasters to address their concerns that their income has not kept up with inflation over the past decade.
Both independent postmasters and Post Office’s retail partners that operate branches on its behalf will receive the top-up payment ahead of Christmas. The top-up payment will be based on both the standard fixed and variable remuneration the branch received in November.
Independent retailers have weathered one of their most challenging years in 2024, with multiple headwinds affecting the sector, according to the British Independent Retailers Association (Bira).
With pressures mounting throughout the year, independent retailers have faced an increasingly difficult trading environment marked by changing consumer behaviour and economic uncertainties.
"2024 has presented unprecedented challenges for independent retailers,” said Andrew Goodacre, CEO of Bira. “Consumer spending on non-food items has declined significantly, while persistent footfall problems and fragile consumer confidence have impacted high streets nationwide. Despite inflation coming under control, interest rates are falling slowly, affecting both business and consumer spending."
"The retail landscape has become increasingly competitive, with large chains implementing deeper and longer discount periods. The rise of ultra-fast fashion retailers like Shein and Temu has created additional pressure on margins, whilst deflation on non-food items has further squeezed profits," he added.
The sector has also grappled with retail crime, with Bira's latest survey showing 78.79 per cent of businesses reporting increased frequency or severity of theft incidents.
Research from PwC earlier this year also highlighted the scale of the challenge, with 6,945 outlets shutting – equating to 38 store closures per day, up from 36 per day in 2023. The figure outnumbered the rate of new store openings, which rose modestly to 4,661, averaging 25 openings each day.
Mr Goodacre said: "The key difficulties independent retailers are grappling with include low consumer demand, as consumer confidence remains fragile and shoppers are highly value-focused. Independent shops struggle to compete on price as large chains are able to discount more deeply and for longer periods."
Looking ahead to 2025, retailers face new challenges. He added: "Medium-sized retailers will see a significant increase in employment costs, while thousands of smaller retailers will be hit with higher business rates as relief drops from 75per cent to 40 per cent."
However, Mr Goodacre said he sees reasons for optimism and added: "We expect 2025 to bring some positive changes. Wages are set to rise faster than inflation, which should boost consumer spending. Both inflation and interest rates should continue to fall, helping to rebuild consumer confidence."
"The circular economy presents a growing opportunity for independent retailers, and with economic growth set to improve, we anticipate better trading conditions. While challenges remain, independent retailers who stay adaptable and resilient will find opportunities in the year ahead."