Nordic Spirit is JTI’s range of 100 per cent tobacco-free nicotine pouches. Convenient and discreet, Nordic Spirit can be used in situations where smoking or vaping is not possible. It has a gum base, which allows the pouch to fit comfortably under the top or bottom lip and can be enjoyed anytime and anywhere for up to an hour.
Nordic Spirit is available in three flavours – Mint, Bergamot Wildberry and now Elderflower – and in two strengths (a regular 6mg and strong 9mg), as well as a stronger 12mg variant of the Mint version.
It currently has an RRP of £6.50, though retailers are of course free to sell JTI products at whatever price they choose.
How is your brand currently performing?
It has now been a year since Nordic Spirit was launched in the UK – so you could say the brand is celebrating its first birthday! We’re excited by the product’s success so far, and believe if it’s not already, it will become an integral part of retailers’ next-gen nicotine ranges.
Nordic Spirit has gone from strength to strength since hitting shelves just over a year ago. As a result, it is now the UK’s leading tobacco-free nicotine pouch brand, with a huge 90.5 per cent market share. So it’s safe to say that makes a successful first year. We are proud to have achieved this in such a short amount of time.
How is the tobacco-free nicotine pouch market currently performing?
Tobacco-free nicotine pouches are certainly emerging as a popular alternative for smokers and vapers. The category as a whole is growing, with a value of over £380,000 a month, which equates to around £4.6 million a year. More importantly for Britain’s independent retailers, it is in Convenience that nicotine pouches are having a significant impact, with 88.9 per cent of total UK sales coming through that channel. It presents a profit opportunity that independent retailers would be wise to capitalise on.
Do you have any new product development?
As many retailers will already know, we recently changed our design, introduced price marked packs and a brand-new flavour into our range. Joining Mint and Bergamot Wildberry, Elderflower is also now available in a regular 6mg and strong 9mg to offer even more choice to customers. We have also introduced a 12mg strength version of the Mint to the range, to help cater for every preference.
Alongside this, by introducing price marked packs into the market, we have been able to make purchasing decisions easier for adult smokers and vapers, and in turn help retailers’ profit from this growing category.
How are you supporting your brand & NPD?
JTI has significantly invested in the Nordic Spirit range over the past year, including widespread trade and consumer activation plans.
The emphasis has been on building awareness of the Nordic Spirit range amongst consumers, with large scale above, below and through-the-line campaigns running across the last 12 months, including advertising in key national and consumer titles. We are focused on educating existing adult smokers and vapers on the brand, as well as encouraging trialling and driving word of mouth.
JTI also remains committed to supporting its retail partners, to help them maximise sales of the Nordic Spirit range and grow their business for the long-term. To support retailers investing in the new tobacco-free nicotine pouch category, JTI’s strong sales force is dedicated to visiting retailers, sharing merchandising advice, product knowledge and market information.
We have likewise been providing the trade with merchandising and display solutions and supporting them with product and category education materials for staff.
How important are independent retailers to your brand?
As I’ve mentioned, the majority of nicotine pouches in the UK are being sold through convenience stores. This means that independent retailers are integral to the success of the Nordic Spirit brand. Customers trust their local store-owners and turn to them for advice and information on new products. With the tobacco-free nicotine pouch category being relatively new, this relationship is vital, as customers will have questions and will seek recommendations.
The key thing, then, is for retailers to make sure they have up-to-date knowledge and are keeping up with trends in the category. If a retailer can confidently answer and explain what the product is, and why it could be a good option for the customer, shoppers continue to return and purchase such products. As always, retailers can use JTI’s online educational tool, JTI Advance, or contact their local sales rep for further advice.
What trends are occurring in the sector?
Within the category, 9mg is the more popular strength compared to the 6mg variant, with over 50 per cent of the market share. In terms of flavour split, the UK nicotine pouch market is currently around 70 per cent menthol and 30 per cent fruit. We recommend that retailers maintain a consolidated range of strengths and flavours.
Describe your brand in four words…
Never miss a moment.
Sales figures based on IRI Market Place report for Nicotine Pouch Category, Total UK, May 2020
When the expats’ favourite, British Corner Shop – which made traditional and much-loved Brit skus available abroad – went into administration, gasps were heard around the globe from homesick Brits who were used to rely on this e-commerce platform.
From the brink of a total collapse to a global comeback, British Corner Shop has now risen like a phoenix. Under its new owners Harvey Hayer and Amar Dulay, it is thriving and ready to expand into wholesale as well.
For this cousin duo from Newcastle, British Corner Shop’s debacle presented a moment to not only turbojet their retail career but also to venture into the promising world of e-commerce.
In an exclusive conversation with Asian Trader, Hayer shared insights into how their paths crossed with British Corner Shop and their future plans.
“My cousin Amar and I both finished our degrees and started helping in our family-run convenience store in Newcastle. Though we liked working in it, within three to four years, a sense of restlessness started settling in both of us.
“It was a decent business, but it wasn't growing fast enough for us. I wanted quick growth and was struggling with several ideas. I initially thought about launching a chain of shops, but it was time-taking and difficult to find good locations, so I started leaning more towards online.
“We explored various propositions, from launching an on-demand grocery delivery service to setting up our own website to start exporting British foods.”
The pivotal moment for the cousins, however, came in January last year when British Corner Shop ceased to trade for the second time. Just a year earlier, in March 2023, it had been rescued by private investor Rcapital.
When disaster struck again, Hayer and Dulay seized the chance. In March last year, the cousin-duo snapped up the business’s intellectual property – including website domains, social media channels and trademarks – from administrators.
British Corner Shop
“British Corner Shop was quite a big business, but they were struggling. When we bought it, it took us about six months to put it all together. It was suddenly a much bigger project than we anticipated, but we adapted, and by September we were up and running.”
British Corner Shop is a popular e-commerce platform that sells more than 6,000 products from Britain’s most loved brands overseas. With about five million British expats around the world, the possibilities of growth are endless.
“We started small, exporting only to the US to ensure we got everything right before expanding.
“Between September and December last year, we generated £3 million in sales, processing around 3,000 orders a month with an average order value of £150.”
Hayer and Dulay are now gearing up for wider global expansion.
The re-imagined British Corner Shop offers a carefully curated selection of top British brands whose name resonate widely, thus evoking a deep sense of nostalgia among expats.
Heinz Beans, Percy Pig from Marks and Spence and Warburtons are some of the top hits among expats, says Harvey: “It’s nostalgia at play here”.
He said, “Our tech team is looking at new territory; we are going to open to the rest of the world in April. We will have presence in Australia, New Zealand, Singapore, Hong Kong and Middle East, though this one is very well served already.
“In the next couple years, British Corner Shop will be a platform of top British brands, making them accessible to people who move abroad, like a thread of connection back home.”
Since the relaunch, British Corner Shop has hit the right spot. Following some “extremely busy” months with growing demand from US shoppers propelling its expansion, the cousin-duo recently expanded from a 3,000-square-foot warehouse to a 25,000-square-foot facility in Gateshead, so Hayer and Dular are venturing into wholesale as well.
“One day, I was packing an order, and it suddenly struck me that there must be shops around the world that would like to stock such British goods,” said Hayer.
“I started doing some research and found that there were only two big companies in the UK doing that.
“I thought, why not us? Expanding into wholesale will boost our turnover and give us better buying power, allowing us to offer more competitive prices and ranges.”
British Corner Shop
Wholesaling is somewhat a similar ball game but with a completely different twist, though the cousin-duo seems to be well-prepared.
To drive this initiative, they have brought in industry expert Angus Dinsdale as head of wholesale exports. Dinsdale, formerly head of procurement and reprocessing at Ramsden International, had also spent a decade at Liverpool-based Smylies.
“We are going to target small shops around the world and offer them a mixed basket of popular products. We will also reach out to all the British consulates around the globe since they all have little shops in the premises.
“British Corner Shop is an established name, and we believe it will work well in both retail and wholesale,” he said.
However, operating a global business comes with its own set of challenges. And primary among which is geopolitical changes.
“Europe is becoming increasingly difficult. Right now, we only export a small vegan range there, which contradicts our mission of offering a broad selection,” Hayer stated.
Yet, with a strong team navigating regulations and tariffs, the cousins remain ahead of the curve.
Over the next five years, Hayer and Dulay plan to expand exponentially while acquiring additional e-commerce businesses.
With an ambitious vision, a growing global presence, and a relentless drive to innovate, Hayer and Dulay are turning British Corner Shop into a powerhouse.
As they scale up, they seem to remain committed to making sure no Brit abroad has to suffer a craving for their beloved products back home.
InPost is a leading parcel delivery solution provider, changing how people send, collect, and return parcels. At the heart of our brand is the InPost Locker, a self-service solution designed to offer a low-cost way for consumers to collect, send and return parcels quickly and with ease. Thanks to our rapidly growing network of parcel lockers, millions of consumers can now choose anytime, anywhere delivery and returns options. By eliminating the need for home deliveries and aligning with modern consumer lifestyles, we’ve positioned ourselves as an innovative alternative to traditional parcel services.
For retailers, offering InPost Lockers can increase footfall and drive incremental sales, as customers using them often make additional purchases when visiting a storei. In fact, 98 per cent of InPost Locker users said the main reason they visited a convenience store location was because the InPost Locker was there, with 74 per cent visiting the convenience store before or after using the locker, and a third spending up to £15 in storeii. Not to mention the guaranteed rent we pay landlords, providing an additional income stream. With installation costs covered and minimal space requirements, hosting an InPost Locker is a strategic move that can really set a business apart from the competition – it’s a no-brainer.
How is your brand currently performing?
InPost continues to grow at an impressive pace, driven by increased consumer demand for convenient and sustainable delivery options. We have the largest locker network in the UK, with over 9,200 parcel lockers nationwideiii, making our services accessible to more customers in both urban and rural areas. This expansion, coupled with an improvement in logistics, has resulted in our reaching record parcel volumes in 2024. Independent retailers have also contributed, with more stores recognising the value of offering InPost as a collection point for their customers.
How is the parcel delivery market currently performing?
Consumer demand for out-of-home delivery has skyrocketed and the rise of delivery lockers is revolutionising the way we send and receive parcels. Today’s shoppers crave convenience and having a parcel nicked from your doorstep or missing a delivery is anything but. As a result, we’re seeing huge demand for InPost Lockers – one of the quickest, cheapest and most convenient forms of out-of-home (OOH) delivery – and we expect this trend to get even bigger in 2025 and beyond. There’s a massive opportunity for retailers to capitalise on this trend, drive shopper footfall and increase their income with InPost Lockers.
Do you have any new product development?
Our latest innovation is our new Collect feature, allowing e-commerce retailers to offer delivery directly to InPost Lockers at checkout. This provides shoppers with secure, 24/7 collection, reducing missed deliveries and concerns over parcel theft. With simple QR code access and tracking via the InPost app, Collect ensures convenience, affordability, and speed for both shoppers and retailers, revolutionising the way parcels are delivered in the UK.
With more retailers adding InPost at checkout, InPost landlords will benefit from even more consumers using the locker service at their store, allowing them to drive footfall and boost their sales.
How are you supporting your brand and NPD?
The locker market remains extremely strong, and we have aggressive growth plans in place to help more retailers capitalise on this demand. Ultimately, we want to have every UK consumer using InPost Lockers as part of their journey. We remain focused on building density of network and improving user experience by adding new services and features for merchants and customers. As pioneers in the industry, we are revolutionising parcel delivery by making lockers an affordable, convenient and quick way to send, receive or return a parcel, with further innovation planned for 2025.
How important are independent retailers to your brand?
Offering InPost Lockers presents a huge opportunity for retailers. Independent retailers are a cornerstone of InPost’s success. By hosting lockers, retailers can attract additional footfall, providing an opportunity to increase in-store sales. In turn, alongside the guaranteed rent we pay landlords, our lockers offer their customers a valuable service, enhancing the overall shopping experience. This mutually beneficial relationship underlines our commitment to supporting independent businesses as they adapt to changing consumer needs.
What trends are occurring in the sector?
As our appetite for online shopping continues to grow, we’re already seeing strong demand for lockers across the UK. Our latest research shows that more than half of UK consumers are now using delivery lockers for online purchases, rising to 71 per cent for Gen Zs and 68 per cent for Millennialsiv. Convenience (36 per cent), costs (19 per cent) and speed (17 per cent) emerged as the top three reasons for choosing lockersv. There is nothing more convenient than being able to pick up a parcel when you’re already out and about on a shopping trip – so it’s no big surprise this is the top reason for choosing a lockervi.
Describe your brand in three words
Seamless. Convenient. Revolutionary.
References:
i Based on a survey of over 2000 InPost users
ii Based on 2,097 InPost Locker users at Convenience Store landlord-owned locations (December 2024)
iii InPost EU - Q4 and full year 2024 operational update
iv The full Retail Economics report is available to download here.
Gum is currently having a good spell (growing at a rate of +4.9 per cent while broad confectionery is basically flat), but we begin by addressing a couple of knotty, almost philosophical questions: first, is gum confectionery; and second, does gum really belong in the mints and gum subcategory?
If anybody has answers, it is Ross Ripamonti.
When the trade press writes a product feature on gum, it's always mints and gum together, separate from confectionery because they don’t quite fit into confectionery. But then gum in the past has not been quite a thing on its own, either – because it's not a big enough category, or its adjacency to mints (which are also often confectionery and made into chocs and chews) and refreshment is so close that they naturally go together. That’s how it has always been, but just lately something seems to have developed – not sure exactly what – such that it seems gum is coming into its own, distinct and separate, and emerging as a category, perhaps for several reasons.
We agree that although gum is almost always sweet, but is not consumed like candy, it’s not an edible, and not therefore, confectionery, strictly speaking. Also, as I discover during the interview, to assume that gum is all about being minty is a bit of a misnomer these days, as the best-selling flavours are increasingly of the fruity kind.
Ross is Mars Wrigley through and through. He started there 10 years ago as a marketing intern (with Wrigley), then after finishing university, joined the Mars management graduate programme.
Ross RipamontiPhoto: LinkedIn
“They put me in different areas of the business, and I ended up in marketing and worked around different portfolios on the chocolate side, different brands,” says Ross. “And then, two and a half years ago, I moved into this role and became gum brand director, which has been fantastic. So it's a full loop, coming back into the gum world.”
He has an excellent overview of how the gum category is evolving, and from my own narrower perspective I suggest that gum is now a Big Thing – especially since it recovered from the dip in sales occasioned by the COVID lockdown sequence – with strides made in sales and penetration.
“I certainly think so," agrees Ross. “Historically, gum and mints have often been bunched together from a consumer perspective, because mints predominantly serve or cater towards one specific consumption moment. Gum and mints are in quite a functional relationship. The category heartland for gum has also been in freshening. Most of the gum portfolio historically has been mint, and so I think that's why they've been put together.”
But now it is changing, at least a bit?
“I think what's really interesting, certainly over the last probably 10 years, is we've seen that people are chewing gum for a lot more and wider reasons now than just freshening,” Ross explains.
“Only 20 per cent of chewing occasions are freshening, and 80 per cent are for other reasons. For example, I chew gum because it's fun. I chew gum because I just want that hit of flavour without having to eat anything. I chew gum because I want a mental reset, you know, working and studying, and it helps me get into the zone. So, I think that's what we're really excited about, certainly from Mars Wrigley point of view: how do we communicate more of those benefits and portray gum in a wider way that caters to more consumption moments?”
This neatly brings us to Wrigley’s strategy to get the part of the nation chewing that currently isn’t, and the way to do that is to highlight what gum can do for you – the mental and wellness functions – that chewing a flavourful and mindful piece of gum can do for you to improve your day. It's meditation, concentration, because it helps you work. It's refreshment, fresh breath, so self-image and self-presentation. Also, you're not consuming calories while you're chewing gum, either, or if you are, it's just a tiny amount of sugar, so it's not nutrition, but it sort-of is. Not a slimming aid, exactly, but it feeds into that: if you’re chewing gum, you’re not eating a pie or a donut.
Get chewing
It’s possible there's a great deal of merchandising hinterland that you can advance into with gum that you simply can't with ordinary confectionery or regular mints.
"100 per cent,” says Ross, “and this month we launched a new marketing platform called Chew Good. And that's exactly the area we're moving more and more into and communicating those broader reasons for chewing.
Wrigley believes that's really the key way of growing penetration: talking about those wider benefits of chewing, beyond freshening. “Because fundamentally, our category penetration is around 30 per cent in the UK, but we know from research that 15 per cent of people in the UK simply will not chew gum. For whatever reason, however much marketing is directed at them, they say they won't chew gum.”
He says that leaves 55 per cent of people in the UK who don't chew gum, but who would be open to chewing gum if they had the right reasons to. “And that's what I'm really excited about: how do we tap into that market by fundamentally giving people more reasons to chew?”
Just as a little aside into history that will bring us back up to date with the “new chew” ambitions of Wrigley, it must be said that gum from the earliest days around the turn of the twentieth century, or well over a hundred years ago – was always quintessentially modern. Liberating, youthful, unbuttoned and informal, sociable, street-life – all these words sum up the atmosphere that gum carries with it, opposed to the corseted, formal, strict world of the nineteenth century. Chewing gum meant chat, it meant teenage attitude and gangs, it meant sport (replacing the plugs of tobacco chewed by old-time baseball players – the Chicago Cubs’ stadium is not called Wrigley Field for nothing).
William Wrigley JnrPhoto: Mars
William Wrigley Jnr, when he began hawking his new spearmint-flavoured gum around as a thing in itself in the early 1900s (rather than as a free gift when you bought his soap powder), presented it exactly as Ross is now suggesting. In fact, Wrigley started out with claims that gum could enhance physical and mental health.
“Gum, Wrigley argued, could soothe not only nervous stomachs but stressed-out minds, making the product more patent medicine than candy," says a fascinating article at JSTOR Daily. “Despite popular perceptions that chewing gum was rude, Wrigley prevailed, convincing Americans that they were stressed and sick and providing them with a stick of respite.”
Of course, nobody today is making literal medical claims for gum, but there is undeniably and element of thoughtfulness, for taking time for oneself, for relaxing with friends and taking off pressure, that accompanies the action of popping a piece of gum and enjoying the explosion of flavour and all its associations.
“Interesting, that 15 per cent will not do it," I say. "Is that the grannies and retired sergeant majors who think it's impolite or something – an old-fashioned prejudice about ‘the youth of today’”?
“Exactly," says Ross. “There's a variety of reasons, but fundamentally people have their own reasons, right?”
But that 55 per cent of current non-chewers represents a fabulous area of possible incremental gain for the category.
“I think the gum category is very exciting because despite the fact it's been around for a long time, it's still actually an immature category. There are few categories like gum that have such high potential for growth through drawing new customers in. You referenced confectionery, so let's take chocolate. Chocolate has 99 per cent penetration, so the only way you're going to grow chocolate is people paying more, buying more often or buying greater quantities of chocolate.”
A fair point, I say, finger in the air.
“With chocolate it's not going to be new people coming into the category, whereas gum is about getting new people in. And that's exciting, and from a footfall point of view, there's been stability and growth since COVID. People are on the move again, and obviously, they're working from home more as well. So that is an opportunity around gum bottles and the take-home formats – it's a massive, massive trend there, and related to how people consume gum differently.
And then, there is also the whole idea around people looking for products that can help them with their holistic well-being, Ross adds.
“You know, everyone has a well-being strategy, and it looks very different according to the person. If you ask one person, it’s about exercise, another person might be just the way they eat and their diet. And I think gum can really play into that and the sort of the mental reset benefit of chewing gum. There’s a big trend, as well, around products that can help people in their work and study space, or experience moments during the day where they need that mental reset, a sort of reinvigoration.”
So convenience!
In terms of sales, Gum is great news for convenience and always has been. It offers choice, visibility and instant appeal. It's surely a toss-up whether there's anything more impulsive than gum as a product in the channel, and therefore as an important product for the channel.
“The first thing I'll say is, from all the research that we've done, we see that gum is the most impulsive product in store, versus any other product,” says Ross. “I think water is the second most impulsive, but gum is the most. 88 per cent of chewing gum is bought on impulse. So, it is the most unplanned, unsubstitutable product you could possibly have in-store, and that is what makes it very exciting from an impulse point of view, because it's highly incremental and highly expandable. The more people buy, the more they're going to consume.”
Ross affirms that the c-channel is vital for the Wrigley brand, and has been for a century – and he refers to a recent report that the channel is going to outgrow the rest of the market, disproportionately in terms of growth over the next five years, making it an even more attractive distribution point for the company
"It is massively important for us,” he affirms, “and we're excited to work with retailers who provide the right products and the right visibility through merchandising, and the insights we have there and disrupting those shoppers in store.
I conjure an ideal customer: the impulse shopper, in convenience, preferably older, but most likely younger – because in order to expand penetration in that younger cohort, Wrigley is concentrating more on fruit flavours than previously on minty flavours for refreshment, because youth prefers it – and catch them young, as they say!
"When we look at the penetration we see across all demographics or age groups, we see a good amount of penetration. There's no one area, one age, where nobody chews gum,” Ross explains.
“However, younger shoppers are a massive focus for us, because younger shoppers actually chew more. Teenagers chew three times more than your average other shopper. And it's critical that we introduce people into this category at an earlier age, because then they will become lifetime chewers. Fruit flavours are growing the fastest, double the rate of the category [at 8.9 per cent value], so that's been a key focus: how can we introduce more exciting flavours to cater to that growth?
Fruit flavours do indeed seem to be everywhere. In vape, for example, it seems everything is fruit. Perhaps that refers back to the personal and identity concept of well-being that gum-chewing can communicate inwardly – and outwardly, too.
Breaking it down
No more the Juicy Fruit of old, the Spearmint of cherished memory, at least on these shores,
“In the UK, we have three brands now," Ross explains. “We have Extra – it's called Orbit in certain markets outside of the UK. In the UK, Extra is our biggest brand, about 85 per cent of our revenue.
“Our second biggest brand in the UK is Airwaves. Airwaves, obviously, has that very unique mental kick, all about intense invigoration.
“And then the third brand is Hubba Bubba, I love Hubba Bubba. As you said, you know, coming into this role and mentioning Hubba Bubba to people, you always get that kind of reaction around, "Oh yeah, I used to chew that when I was younger, all those kinds of nostalgia. And as you said, it’s about blowing bubbles, and that's often how people first discover the category, through bubble gum, because it's all about fun – bubbles and flavour.
As marketers say, after distribution comes segmentation; so likewise, brands are followed by formats.
"We have three pack formats, singles, bottle and multi-pack, and all those are catering to slightly different usage occasions,” and this is vital to note for merchandising and maximising sales.
“Singles are more about on-the-go consumption," says Ross. “When you're out and about the bottle is used for a variety of reasons. Often people put it in the car cup-holder.
“And then the multipack is more like, buy it, keep it at home. And then when you're going out you can take it.
"Those are our three pack formats, and then within that we've got a very wide array of flavours, because choice is extremely important to the gum shopper.”
With at least four major angles from which to promote gum in the wellness category, does Ross think the gum industry is soft-pedalling that so far? Could it do more on that to grow share by taking it from other categories, or is gum simply growing incrementally in any case?
“We see that from a consumer usage occasion perspective that there's some unique ways people buy and consume gum that are hard to are hard to satisfy with other products,” he says.
“There will be moments where people will go into a store and instead of grabbing a bar of something, they might say, ‘Hey, you know what? I just want a little bit of flavour. I want a little bit of kick. And I want something sweet in my mouth. I'm going to take some fruit gum.’ There will be those instances. Broadly speaking, because of how impulsive and how incremental gum is, and how unique it is, a lot if not most growth will be completely incremental to any retailer.”
Given that, what would Ross’s advice be in terms of merchandising for the average retailer who perhaps doesn't have a huge store. What would be the ideal setup that Wrigley would recommend to c-store retailers to get the best gum sales?
“I would start with, what range do you have?” he muses. “What's the range of brands? Do you have the right breadth of brands? Do you have the right breadth of pack formats, because those all those cater for different needs? What's the breadth of flavours you have? Again, fruit gum: are you stocking enough fruit gum? Because some retailers might be too overstocked in terms of mint flavours, but in fact you want to have a nice variety of mints and fruits where you're catering to different shoppers.
“And then in terms of merchandising, I'd look at things like your fixture. What does your fixture look like? Are you maximizing the space that you have in store? Within the convenience channel, there are very many different sizes, layouts, types of stores, but we're passionate about working with retailers and shop owners to discover how we can tailor our equipment in a way that is you perfectly designed for your store.
“The latest technology we have can make the displays fit whatever space that you have. If you've got a tiny space, we'll give you a unit that will fit perfectly into there. We can be as big or as small as the retailer wants. And then what's crucial to remember is that gum is an impulsive product. How do you disrupt in-store? If people are going into a store and they're not planning to buy gum, you need to disrupt them. That means point-of-sale material is critically important, and that's something we can help with as well.
“Obviously, we produce a lot of POS, and we're really keen to work with retailers to make sure they have the right materials to disrupt the shopper, through signage. And then lastly, NPD. Are you maximizing the NPD that that's coming into market?”
That cues up perfectly the latest Wrigley exclusive just available now, and exclusive to the c-channel: two new Extra Refreshers price marked packs (PMPs), in Tropical and Bubblemint flavour, in 30-piece bottles and soft chew format.
The new PMPs support retailers by enabling them to maximise the Extra Refreshers sales in the channel – 90 per cent of shoppers haven’t tried Refreshers and yet 70 per cent of all Refreshers fruit volume is incremental to the category – as Ross pointed out.
“The benefits of PMPs are well known – they offer a quick price comparison and can capture the impulse shopper’s attention to drive retailers’ incremental sales,” says Ross, delivering on this by providing trending flavours that communicate value to the shopper.
“This is a hugely exciting time for the category and the Extra Refreshers brand. This year, we are putting a multimillion media investment behind our fruit gum range, including Extra Refreshers PMPs, to bring the product benefits to life and support sales within the convenience channel.”
The Extra Refreshers PMP bottles are in wholesalers with an RRP of £2.50, so go get ’em now!
Biotiful Gut Health was founded by figure skater and entrepreneur Natasha Bowes in 2012. Since creating the Kefir category in the UK, we’ve now got over seven million consumers improving their health with our delicious Kefir and are the number-one Kefir brand in the UK.
We believe natural Gut Health is the catalyst for good health and want to make this accessible for all. Kefir is one of the most natural ways to improve Gut Health and our Kefir is made using the highest quality ingredients, our unique blend of live cultures and no artificial additives.
How is your brand currently performing?
Biotiful is performing really strongly! We’re growing at +41per cent1, making us the fastest growing yogurt brand in the UK. We’re the #1 brand in Kefir overall, have #1 best-selling products in both Kefir Drinks and Kefir Spoonable – and are now the ninth largest Yogurt brand in the UK. Watch out #8, we’re coming for you!
How is the Kefir market currently performing?
Gut Health has truly entered the mainstream: 84 per cent of consumers are now actively managing – or recognising the need to manage – their Gut Health 2.
Consumers are increasingly recognising Kefir as the most natural Gut Health solution (46 per cent of consumers). As a result, the Kefir market is up +33 per cent in value YOY, and is the fastest growing category in dairy in both value and volume3.
It’s incredible to think that before Biotiful, the Kefir category didn’t exist in the UK – and now it’s worth over £100m.
Do you have any new product development?
We continue to lead innovation in natural Gut Health and Kefir, which has been a major driver of our growth over the last year with a number of world first innovations. For example, our two new Kefir Overnight Oats products – the first time that anyone has combined the Gut Health benefits of Kefir and the trending breakfast dish with fibre-rich oats and fruit.
We’ve also launched our new High-Protein Kefir Drinks range, with 20g natural protein per serving, recognising that there is a huge consumer demand for natural protein without additives, plus the added benefits of Gut Health.
And if that wasn’t enough, we’re also taking Gut Health out of the chiller and into the ambient aisle with the launch of our versatile Gut Health Meal Boosters – combining our unique blend of live cultures with fibre-rich oats that can be added to any meal.
How are you supporting your brand and NPD?
2024 saw the launch of our biggest national campaigns to date, including TV and outdoor advertising. We have also worked extensively with influencers and ambassadors – taking them on their own Gut Health journeys to demonstrate the positive impact regular Kefir consumption can have on their lives.
We’re also delighted to be working with the elite performance nutritionists at many of the UK’s leading sporting teams as they recognise the importance of good Gut Health in improving athletic performance. We’re now the Official Gut Health partner of Wolverhampton Wanderers FC, Gloucester Rugby, British Judo and British Taekwondo.
Industry recognition is also important to us, so we’re particularly pleased to see the brand receiving two Great Taste Awards, a Quality Food Award and eight Grocer New Product Awards in 2024 – showing that consumers can improve their Gut Health without compromising on quality or taste.
How important are independent retailers to your brand?
There are 40,000 Convenience stores covering the whole breadth of the UK – this is a key route to market for the Biotiful brand. Consumers are demanding natural Gut Health solutions so it’s great to see Independent Retail getting on board with that as a trend.
At a recent FED roundtable, convenience stores told us that their shoppers want healthier options for on-the-go. As a result, we’ve put together a Brand Ambassador programme within Independent Retail – working with specific convenience stores to put Gut Health at the forefront for their shoppers. This has already had a positive impact on sales – and we will look to continuing this into 2025.
What trends are occurring in the sector?
One key trend is the area of in-store merchandising. In recent years we’ve seen all the grocery retailers establishing specific Gut Health bays in store to make it easier for their shoppers to find Gut Health solutions – with some retailers creating specific Kefir bays.
Now this trend has started within convenience retail as well – with more and more Independent retailers establishing Gut Health areas within their dairy fixtures, making it easier for shoppers in this sector to find what they are looking for.
First launched in 1944, Nido is an extremely versatile and practical dried whole milk powder. It can be used in many recipes and drinks as a simple substitute for fresh milk. More than 800 glasses of Nido are consumed around the world every second, with Nido 900g & 400g being in the top five per cent of World Foods SKUs!1
How is your brand currently performing?
Nido continues to go from strength to strength, with the full year projection for 2024 for the total range being worth over £36m RSV. Over half of Nido sales comes from the wholesale and convenience channel, showing just how important independent retailers are to Nido.
How is the World Food market currently performing?
The World Foods category is worth £670m, growing at +14 per cent CAGR2, Nido plays within Oriental, Afro-Caribbean and Asian which are all growing segments, as non-EU net migration continues to grow. Within the World Foods category, positive macro indicators suggest this growth trend will continue with net migration at 685k over the last year3, this is a great time to grow your World Foods offering within your stores!
How are you supporting your brand and NPD?
We support Nido with recipes and inspiration throughout the year. The key campaign which is live NOW is “Light up your sales with Nido”. Nido is relevant throughout the year but during Diwali, Nido is traditionally used in recipes and for celebration. Diwali is celebrated by 1.5 million people in the UK every year4 so retailers being aware of the uplift to sales that stocking Nido during this period will provide, is key. We also run a “taste of home” campaign to remind shoppers of exactly that – that the Nido consumers loved in their childhood is available at their local shop!
How important are independent retailers to your brand?
Extremely important. The role these guys play in their communities and beyond makes these retailers our brand ambassadors in a way, so we need to ensure we support them directly. Local communities trust the products they buy from their shelves. Being an ex-retailer myself, I always try and ensure the decisions I make have the independent retailers in mind.
What trends are occurring in the sector?
The world foods category is split between shoppers who are looking to find a taste of home, and shoppers who are looking to explore different cuisines. Winning in this sector means providing relevant solutions for both of these groups, for which luckily Nido is your answer! Nido is a brand that shoppers recognise from home, and therefore stocking Nido will be an instant basket driver for shoppers. For explorational shoppers, we have social media content highlighting delicious recipes with Nido at the heart of them. Nido really is the answer to world foods!
Describe your brand in three words …
Taste of Home
1 Seed Qualitative Research 2019
2 IRI Total Stores 52 weeks to April 2024
3 Net migration to the UK– The Migration Observatory (ox.ac.uk)