Justin Madders, the minister for employment rights, competition and markets, has written to the Association of Convenience Stores (ACS) recognising the challenges faced by the convenience sector and pledging to collaborate with its members when implementing upcoming legislation introduced by the Employment Rights Bill.
Key reforms include making flexible working the default, introducing a new right to bereavement leave, enabling day-one access to paternity and unpaid parental leave, and strengthening protections for pregnant women and new mothers. The bill also addresses zero-hours contracts, granting workers on such arrangements the right to request more predictable hours and receive reasonable shift notices.
In his letter, the minister recognised convenience colleagues as essential workers who provide local, secure, and flexible work, and praised the good record of ACS members providing secure permanent contracts and giving good notice for shifts. As highlighted by the ACS Local Shop Report 2024, the convenience sector provides local, flexible and secure employment for around 445,000 people and this year generated £9bn in tax income for the Treasury.
“We recognise the challenges that convenience stores are facing – from rising operational costs to pressures of inflation – and so we are determined to ensure that our legislation is introduced pragmatically, working with businesses like yours, so that the implementation of these changes can be managed constructively,” Madders wrote.
“Businesses will not be expected to make changes overnight. There will be proper, thorough consultation on key details and, with the majority of reforms not expected to take effect earlier than 2026, we will ensure sufficient time to adapt to changes.”
He invited the ACS and its members to work in partnership with the government to help ensure the reforms “get the right balance and put the principles we all share into practice.”
James Lowman, ACS chief executive, welcomed the government’s collaborative stance.
“We welcome the minister's commitment to striking a balance with the Employment Rights Bill so that our members can continue to invest in creating jobs and offering services to the communities they serve. Our sector epitomises the principles of good work, creating local, secure, flexible jobs in communities through the UK,” Lowman said.
“Separate to these reforms, the cost of employing people has increased significantly through National Living Wage and National Insurance Contribution rises, so the implementation of new employment law needs to be light-touch and pragmatic.”
Earlier this month, ACS gave evidence to the Rates Bill Committee on the benefit of separate, lower multiplier for retailers, which would help retailers invest in their business.
UK retail footfall fell by 2.2per cent in 2024 compared to the previous year, marking the second consecutive year of decline, according to the latest data from BRC-Sensormatic.
December’s crucial festive period delivered underwhelming results despite a slight improvement compared to November.
Footfall in December was down 2.2 per cent year-on-year, an improvement from November's 4.5 per cent decline, attributed partly to the later timing of Black Friday in 2024. High streets saw a 2.7 per cent drop in December, while shopping centres experienced a more significant decline of 3.3 per cent. Retail parks remained stable, with no year-on-year change, benefiting from their free parking and larger store formats.
Across the UK, all nations experienced footfall declines in December, with Northern Ireland hit hardest, down 5.8 per cent, followed by Wales (-2.6 per cent), England (-2.1 per cent), and Scotland (-1.5 per cent). Over the three months to December—the critical ‘Golden Quarter’—footfall decreased by 2.5 per cent year-on-year.
Helen Dickinson, chief executive of the British Retail Consortium, described December as a “drab” end to a challenging year for UK retail. “High streets and shopping centres were hit particularly hard throughout the year as people veered towards retail parks,” she said. “The Golden Quarter, typically the peak of shopping activity, provided little relief, with footfall down over the period.”
Dickinson also highlighted the need for structural changes to support the retail sector. “Investment in town centres and high streets is held back by our outdated business rates system, which penalises town and city centres,” she said, calling for government reforms that do not increase rates for any retailer and instead foster investment and growth.
“With retailers facing £7 billion in additional costs this year from increased tax and regulations, the changes to the business rates system must be made in way that supports retail investment and growth in the years ahead,” she noted.
Andy Sumpter, retail consultant EMEA for Sensormatic, echoed the sentiment, noting that December's footfall failed to meet expectations despite some busy trading days. "As footfall limped towards the festive finish line, December's lacklustre performance compounds a disappointing end to 2024, marking the second consecutive year of declining store traffic,” Sumpter said.
“Retailers will now need to look afresh to 2025 and chart a course to adopt innovative strategies to reverse this trend or maximise the sales potential of fewer visitors, finding new ways to make each store visit count.”
Phil Whitehead has been appointed President and Chief Executive Officer of the EMEA & APAC division of Molson Coors Beverage Company.
Whitehead has been Managing Director of the company’s Western Europe region for the past eight years and prior to this was European Supply Chain Director. He will continue to lead the Western Europe business until a successor is appointed.
Starting in the UK and Ireland business back in 2006, Whitehead has worked his way up the ranks over his tenure with the international brewer. During his time as Western Europe Managing Director, he has led for the continued growth of powerhouse brands like Carling and Coors, as well as the premiumisation and diversification of the company’s portfolio with world beer brands including Staropramen, Cobra and Madri Excepcional. As the brewer expanded beyond the beer aisle, Whitehead oversaw the acquisition of Aspall Cyder in 2019 and a distribution partnership with Rekorderlig Cider in the UK.
Commenting on his appointment, Molson Coors Global President & Chief Executive Officer Gavin Hattersley said: “Throughout his time with our business, Phil has proven himself to be the kind of smart and strategic business leader who is capable of driving successful results for our business. I am confident Phil will put his strong combination of leadership traits to work to the benefit of our EMEA & APAC business, and all of Molson Coors.”
A former Chair of the British Beer and Pub Association and strong advocate for the beer and hospitality industry in the UK, Whitehead said of his new appointment: “It has been an absolute honour to have led our Western Europe business over the past eight years. I have been incredibly fortunate to have worked with a fantastic local team and alongside great customers and peers as part of our wider brewing industry.
“I look forward to taking this next step with a company I am incredibly proud has been my home over the past 18 years, and continuing to work alongside my EMEA & APAC and global colleagues to drive the successful growth of our business.”
Commons Business and Trade Committee has called for legally binding timeframes on Government at each stage of processing claims under the Horizon Convictions Redress Scheme, backed by financial penalties awarded to the claimant if the deadlines are missed.
As mentioned in the report titled "Post Office and Horizon scandal redress: Unfinished business" released by Commons Business and Trade Committee on Wednesday (1), just £499 million of the £1.8 billion set aside for financial redress has been paid out across the four redress schemes, with 72 per cent of the budget for redress still not paid.
In the case of the Horizon Shortfall Scheme, 14 per cent of those who applied before the original 2020 deadline have still not settled their claims.
The Committee found that the “schemes are so poorly designed that the application process is akin to a second trial for victims” with an excessive burden placed on claimants to answer complex requests for information about their losses in the scandal, and delays processing those requests and disclosures back from the Post Office.
On the scheme administrators’ side, legal advice has been extensive and costly. To date, Post Office Ltd has spent £136 million on legal fees relating to the redress schemes, including £82 million to just one firm, Herbert Smith Freehills, for services including their legal advice on the HSS and Overturned Convictions Scheme.
Victims however have been offered no legal advice up-front in submitting their claims, despite being required to grapple complex legal concepts about the amount of redress they were owed.
The committee also mentioned that many years had passed and the victims no longer had access to the financial records of where Horizon’s systemic errors had occurred. The Committee says it is “imperative” now that claimants are offered legal advice up front, at no cost to themselves but paid for by the scheme administrators.
Chair of the BTC Rt Hon Liam Byrne MP said, “Years on from the biggest miscarriage of justice in British legal history, thousands of Post Office Horizon victims still don’t have the redress to which they’re entitled for the shatter and ruin of their lives.
“Ours is a nation that believes in fair play and the rule of law. Yet victims told us that seeking the redress to which they’re entitled is akin to a second trial. Payments are so slow that people are dying before they get justice. But the lawyers are walking away with millions.
“This is quite simply, wrong, wrong, wrong.
"The government has made important steps forward. Almost half a billion pounds of redress payments are now out the door, the budget has gone up to being fully funded and the Post Office was ordered to write to everyone who might be owed something for what happened to them.
“But we can’t go on like this. Justice delayed is justice denied. So today, we’re setting out a practical, common-sense plan to reboot the redress system.
“Victims should have upfront legal advice to help make sure they get what’s fair. We need hard deadlines for government lawyers to approve the claims with financial penalties for taking too long. Crucially, we need the Post Office, which caused this scandal in the first place, taken out of the picture.”
The Committee calls on Government to remove the Post Office from administering any of the redress schemes and to introduce binding timeframes for scheme administrators at each individual stage of each scheme, with financial penalties passed on to the claimant if these deadlines are not met.
The MPs have also asked the Government to appoint an independent adjudicator for each scheme and empower them to provide directions and case management to ensure claimants move through the process swiftly.
The Government is also called on to provide clear, strong instructions to taxpayer-funded lawyers to maximise the speed of redress, eliminate legal delays, enhance the benefit of doubt given to claimants, and publish the costs spent on lawyers for the public and Parliament to see.
The majority of UK households are heading into 2025 feeling financially secure, but more people think the health of the economy is worsening than improving, a recent report has shown.According to KPMG UK’s Consumer Pulse survey, nearly three times more people feel secure (fifty-seven percent) than insecure (twenty-one percent) about their financial situation.
While the picture for financial security is largely positive, consumer opinion regarding the health of the UK economy was more mixed – with four in ten consumers saying the economy is worsening, compared to a quarter saying it’s improving.
Pessimism about the UK economy is highest among two-thirds of those aged sixty-five and over, with those aged 25-34 the most optimistic. Regionally, London is the most upbeat, with the North East the most downbeat about the economy.
A wage rise would be the most likely reason to increase an individual’s spending beyond 2024’s levels.
A third of consumers say that retailer promotional events could convince them to part with more money during the course of the year, with a quarter saying improved loyalty scheme prices would.
Reflecting upon the findings, Linda Ellett, head of consumer, retail and leisure for KPMG UK, said, “Whether due to confidence in their ability to spend or their ability to manage household bills, it is positive news that the majority of UK households are heading into 2025 feeling financially secure.
“Despite four in ten people saying the UK economy is worsening, a higher amount than those thinking it is improving, planned spending on big ticket items over the next twelve months looks healthy. Whether that spend comes to fruition will depend on a range of factors, including continued reduction in interest rates and whether perception about economic worsening becomes a reality in the form of increased job insecurity.”
Comparing their spending in the last three months (Sept, Oct, Nov) to the previous (June, July, Aug), groceries was the number one category for those spending more money while eating out was the activity consumers most commonly spent less money on.
A quarter of consumers reported buying promotional or discounted items more over the last three months, while half of consumers said they bought big ticket items – most commonly on a holiday, followed by household appliances.
Price was the top purchasing driver for both everyday purchases and one-off higher cost items.
Ellett added, “Promotional periods and the value consumers place on loyalty pricing throughout the year have all demonstrated that shoppers remain savvy when it comes to searching out better deals.
"This will continue in 2025 and our research shows that up to a third of consumers may increase their overall spending levels if retailer offers are sufficiently appealing to them.
"Retailers will be looking to capitalise on this by using customer data and AI to ensure offer targeting is increasingly personalised in the coming twelve months.”
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Vape products are displayed for sale on October 27, 2024 in London, England
The Scottish Government has been urged to introduce a robust licensing system for vape and tobacco sales as part of its regulatory strategy.
Currently, retailers in Scotland are only required to register to sell tobacco and vaping products, with no licensing fees and limited enforcement mechanisms.
Gillian Mackay, the Scottish Green health spokesperson, argued that this lenient system has enabled vape sales to proliferate in unconventional locations such as barbers and phone shops.
Mackay is advocating for a licensing framework similar to alcohol sales, where local councils have the authority to refuse licenses and impose stricter penalties on non-compliant retailers. Unlike the current system, which relies on fixed penalty notices with limited financial impact, the proposed scheme would involve more stringent repercussions, including the potential for license revocation.
“The tobacco and vaping industries are doing a huge amount of damage to the health of people in Scotland and beyond, yet they remain very poorly regulated,” Mackay said. “A robust licensing scheme can tip the balance and ensure that we are taking action to put health before the profits of an industry which all too often targets young people and encourages addictive and harmful behaviours.”
Mackay highlighted the forthcoming ban on disposable vapes as a critical milestone for public health. However, she added that retailers must also contribute by providing recycling points and services, potentially as a condition of their license.
“Local authorities should have the power to refuse licences and introduce proper repercussions including the removal of a licence for retailers who flout the rules,” Mackay said. “We also need retailers to play their part by making their licence conditional on providing recycling points and services.”
Additionally, she proposed that a licensing fee could not only cover administrative costs but also generate revenue for local councils to support essential services.