One in five to do some Christmas shopping on Christmas Eve, study finds
An inverted Christmas tree window display is seen as shoppers walk in the Oxford Street retail district on December 19, 2023 in London, England. (Photo by Leon Neal/Getty Images)
Shops can expect a busy Christmas Eve as last minute shoppers take it to the last day before the 25th, new research from The Green Insurer, the UK’s greener car insurance broker, suggests.
Its nationwide study reveals nearly one in five adults (19%) plan to do some shopping on Christmas Eve meaning a busy time for stores and high streets on the Sunday before the 25th despite the general shift to online shopping for the festive period.
Almost all (93%) of adults say they will do some Christmas shopping online. Around two out of five (38%) say half or more of their shopping will be done online this year but the research shows people still rely on the high street.
One in four (25%) expect to have completed all their Christmas shopping by December 18th – a week before Christmas Day – with the likelihood that those who haven’t done so may have to rely in part on the high street due to potential delivery delays.
“Last minute Christmas shopping on the high street is still alive and well despite the rise of online shopping with millions expecting to spend some time on Christmas Even in the shops,” Paul Baxter, chief executive of The Green Insurer, said.
“The fact that so many people are waiting to December 18th before completing their shopping demonstrates that the digital world hasn’t quite wrapped up Christmas yet.”
The Green Insurer offers rewards for environmentally friendly driving worth on average £20 a year through its Leaves scheme as well as discounts of up to 6 per cent on weekly supermarket shopping through a range of partnerships.
Up to 70 companies have partnered with The Green Insurer to offer rewards and discounts including Asda, Tesco, Sainsbury’s Waitrose, Iceland and Morrisons plus retailers Clarks, Harvey Nichols, Halfords, Habitat and Waterstone’s as well as restaurant chains Zizzi, Ask Italian and Café Rouge.
The company plans to expand the number of rewards partners and is contacting companies who can also sign up on its website. It will also add other insurance partners in the future and potentially expand the types of policies it offers.
The Dougall Group has reaffirmed its commitment to providing top-quality products and service by renewing its supply contract with Nisa for an additional five years.
The renewed partnership ensures that four Dougall Group stores will continue to benefit from Nisa’s extensive product range, including exclusive access to Co-op own-brand items and flexible support designed to empower independent retailers to meet local customer needs.
The renewed contract solidifies a relationship that began in 2010 and has helped Dougall Group achieve significant growth and expand its retail portfolio across multiple locations.The latest addition to the Dougall Group store network is the Leamington Spa site, which opened in September and showcases the modern, community-focused shopping experience that both Dougall Group and Nisa strive to deliver.
The Leamington Spa store has already attracted a strong local following, thanks to its emphasis on convenience, fresh foods, and locally sourced products. A targeted marketing campaign is underway to introduce more customers to the new location, and early results have been positive, with both footfall and sales steadily increasing.
Ricky Dougall, Owner of The Dougall Group, expressed his enthusiasm for the renewed partnership, citing the ongoing alignment between Nisa’s services and Dougall’s growth strategy.“We’re very pleased to continue working with Nisa for another five years. Their support, from logistics to access to Co-op own-brand products, has been invaluable in helping us bring a unique, trusted shopping experience to our customers.“
The partnership allows us to remain independent and responsive to our local communities, which is essential to our vision. The positive reception at our new Leamington Spa store reaffirms that commitment.”Katie Secretan, Nisa’s Director of Sales & Retail, welcomed Dougall Group’s decision to extend their relationship with Nisa.
“We’re delighted to continue supporting Dougall Group and helping them grow and evolve. Ricky and his team share Nisa’s values of quality, community support, and flexibility, and it’s rewarding to see how our combined efforts have led to meaningful connections with customers.“
The success of the Leamington Spa store highlights what can be achieved when local retailers leverage Nisa’s product range and resources to create stores that truly resonate with their communities.”The renewed agreement not only reinforces a long-standing partnership but also sets the stage for Dougall Group’s continued growth and ability to adapt to changing customer demands with Nisa’s dedicated support.
Typhoo Tea, one of Britain’s oldest tea companies, is teetering on the edge of administration after enduring years of challenges, including a costly break-in at its Wirral factory.
According to court filings made on Thursday, Typhoo has filed a notice to appoint administrators. This move allows companies temporary protection from creditors while exploring options to address their debts.
The company is reportedly using the process to seek rescue solutions, with administrators from EY already lined up. However, filing the notice does not equate to Typhoo entering administration at this stage.
Dave McNulty, Typhoo's chief executive, commented: “This action has been taken to enable us to pursue a sale of the business. A further statement will be issued in due course with additional information.”
Founded in 1903 by Birmingham grocer John Sumner, Typhoo was once among the UK’s best-loved tea brands. However, in recent years, the company has struggled as Britons increasingly shift towards coffee, energy drinks, and novelty beverages like bubble tea.
According to Mintel, tea consumption in the UK has been steadily declining and is projected to drop by 8% between 2023 and 2028.
Typhoo’s revenues fell from £34 million in 2022 to £25 million in 2023, while losses surged from £9.7 million to £38 million in the same period, as per publicly available accounts.
The steep rise in losses partly stemmed from a break-in at the company’s mothballed Merseyside factory. The incident caused extensive damage to machinery and tea stock, delaying the factory’s sale, which was eventually completed in June 2024.
Typhoo’s future now hangs in the balance as it navigates a path to potential recovery or sale. Typhoo Tea revealed it had to absorb £24 million in exceptional costs during the 2023 financial year, largely due to damage caused by a break-in. Company executives admitted these costs had a "material" impact on its operations.
Adding to its challenges, Typhoo has faced mounting competition from a surge of "wellness" tea brands entering the market. Meanwhile, tea manufacturers have struggled with supply chain disruptions, including tea paper shortages and rising import costs following Brexit.
Private equity firm Zetland Capital has held the majority stake in Typhoo since 2021. By the end of September 2023, Typhoo’s debts had climbed to £73 million, up from £53 million the previous year.
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Chancellor of the Exchequer Rachel Reeves visits the Cambridge Biomedical Campus on November 1, 2024 in Cambridge, England
Britain's economy contracted unexpectedly in September and growth slowed to a crawl over the third quarter, data showed on Friday, an early setback for chancellor Rachel Reeves' ambitions to kick-start a sustained pickup.
Gross domestic product slipped by 0.1 per cent in monthly terms during September as the services sector flat-lined, while manufacturing and construction dropped, the Office for National Statistics said.
For the third quarter as whole, the economy grew by 0.1 per cent, slowing from 0.5 per cent growth during the second quarter.
Economists polled by Reuters and the Bank of England had forecast an expansion of 0.2 per cent in the July-September period, slowing from the rapid growth of the first half of 2024 when the economy was rebounding from last year's shallow recession.
"Improving economic growth is at the heart of everything I am seeking to achieve, which is why I am not satisfied with these numbers," Reeves said in response to the figures.
"Now we are going to deliver growth through investment and reform to create more jobs and more money in people’s pockets, get the NHS back on its feet, rebuild Britain and secure our borders in a decade of national renewal."
Last week, the BoE trimmed its annual growth forecast for 2024 to 1 per cent from 1.25 per cent but predicted a stronger 2025, reflecting a short-term boost to the economy from the big-spending budget plans of finance minister Rachel Reeves.
Britain's economic output has grown slowly since the Covid-19 pandemic. Only Germany, which was also hit hard by surging energy costs after Russia's invasion of Ukraine, has done noticeably worse among the largest advanced economies.
Prime minister Keir Starmer said he wanted the economy to reach annual growth of 2.5 per cent when campaigning for the July 4 election - a rate that Britain has not regularly achieved since before the 2008 financial crisis.
Reeves wants Britain to have the fastest per capita growth in gross domestic product among the Group of Seven advanced economies for two consecutive years.
Shoppers are becoming increasingly discerning when it comes to winning their loyalty with most now expect offers to be personalised while appetite for offers has grown over the last 12 months, shows a recent survey's findings.
In a new research from American Express, the survey of both UK consumers and retail decision makers reinforced that generic offers and incentives are not enough to win over new customers, and don’t positively impact long term loyalty.
Over seven in 10 shoppers (73 per cent) said when they receive offers like this via email, they tend to go unused. Almost three quarters (74 per cent) said they now expect offers to be personalised to them, for example, linked to products they’ve previously bought, and based on their previous interactions with the brand, or delivered at the right time, e.g. a birthday or following a recent purchase.
With consumers now seeking out tailored offers and services at every touchpoint, for retailers this means putting personalisation at the heart of their customer engagement strategy. The vast majority (93 per cent) of UK retailers surveyed acknowledge that appetite for offers has grown within their customer base over the last 12 months.
They’re taking concerted action, with personalisation being crucial; 94 per cent of retailers said their top priority for the year ahead is "making customers feel like we really know them". About a third (31 per cent) are looking to launch a new offers or loyalty programme over the next year.
The consumer research revealed a particular appetite for card-linked offers – digital offers from retailers which are directly linked to a particular payment method like a credit card, with three quarters (74 per cent) saying if a retailer gave them an offer like this, they’d choose them over an alternative retail brand that doesn’t, and two thirds (67 per cent) said they’d be likely to spend more.
Dan Edelman, general manager, UK Merchant Services at American Express, said, “Consumers have increasingly high expectations when it comes to being rewarded for their spending. Our research shows retailers recognise the need to respond to this demand as they focus on attracting and retaining customers.
"Card-linked offers such as Amex Offers can be a compelling solution for merchants – providing a strategic and efficient addition to marketing programmes, whether incentivising first-time purchase, driving up transaction values, or helping to build long term loyalty.”
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A general view shows shoppers on the high street in Scunthorpe, north east England.
The government has today (14) published draft legislation to, for the first time, permanently cut business rates for retail, hospitality, and leisure properties from 2026.
The move marks the beginning of the delivery of the government’s promise to reform business rates, will benefit high streets across the UK, the government added.
The tax cut will be funded by a tax rise for the very largest business properties, such as online sales warehouses.
Until then, 250,000 retail, hospitality, and leisure (RHL) properties will receive 40 per cent relief off their business rates bills up to £110,000 per business to help smooth the transition to the new system.
This support is alongside the budget announcement to freeze the small business multiplier, together with Small Business Rates Relief protecting over a million properties from inflationary increases. Taken together, this is a package worth over £1.6 billion in 2025-26.
“For too long the business rates system has been working against our high streets. Today is a major step towards our new system that will support retail, hospitality, and leisure businesses on our high streets to succeed,” James Murray, exchequer secretary to the treasury, said.
“This bill paves the way for a permanent cut to their tax rate, helping to level the playing field between them and online and out-of-town businesses.”
The government has also introduced legislation to increase the Employment Allowance – a discount in National Insurance bills – from £5000 to £10,500, meaning 865,000 employers will not pay employer national insurance next year, and 250,000 employers will pay less National Insurance than they are now.
The government said the measure will allow firms to employ up to four National Living Wage workers full time without paying employer National Insurance on their wages.
The eligibility of the allowance will also be expanded to include all eligible employers, rather than just those with a wage bill of less than £100,000 a year.
“We are pleased to see James Murray and the whole Treasury team take this important step forward today – legislating for the significant increase to the Employment Allowance which FSB strongly championed, to protect smaller businesses with employment costs. But also taking a decisive step forward on business rates reform,” Craig Beaumont, Federation of Small Businesses executive director, said.
“For far too long, permanent business rates reform has been put into the too difficult box. It is extremely encouraging on rates to see ministers standing up for small firms in retail and hospitality and taking long-term action necessary to the future of our high streets – we look forward to continuing to work in partnership with the new government to make sure no small businesses whatsoever are blocked from achieving their ambitions by a rates system that has not simply not kept pace with the needs of a modern economy.”
To calculate a property’s business rates bill, the rateable value of a property is multiplied by the relevant multiplier (tax rate). Today’s Non-Domestic Rating (Multipliers and Private Schools) Bill means that new permanently lower multipliers for RHL properties can be introduced from 2026.
The new RHL tax rates will be funded by a higher tax rate for the top 1 per cent most valuable properties – those with a rateable value of at least £500,000. Large distribution warehouses, including those used by online giants, will help fund the high street tax cut, the government said.
A discussion paper has also been published to engage with businesses over the next six months on how to further reform the system outside of retail, hospitality and leisure.