Surinder Pugal (known as Steve to locals) and his wife Rama – one of the first Asian families to move into Pontefract and set up a successful business – have decided to retire after nearly 40 years of serving the local community through what was once a small store just a third of its present size.
They have issued a heartfelt and moving testimony to their time running the store – and a big thanks to their loyal customers
“It’s a decision that hasn’t been taken likely and one that has taken endless months of thinking,” say Steve and Rama. “However due to health and age, we have made the decision to finally retire and leave the business in a place where it’s as its best whilst we are still physically able to give it our best.
“This place hasn’t just been a business to us, but it’s been our everything. Our home, our getaway, our way of life. We’ve lived it, loved it, and certainly breathed it. Each one of life’s emotions over the past 40 years good and bad, we’ve experienced them all through the business and with you our customers by our side. From opening our doors for the very first time, bringing our babies home from the hospital for the first time, and watching them grow up over the years as we have done with many of you.
“We’ve given it our all the past 39 years but not as much as you our customers have given to us. It’s hard to say how much but when you put 39 years times by 365 days together, you get the idea of how big a role our customers have played in our life. The lows and many highs life has given us. You’ve been our bread and butter, our daily doses of sanity, laughter, and love. Without you we wouldn’t have got where we are today.
“Buying this business and relocating to Pontefract was taking a massive risk. Investing in a business that had previously not lifted off, who knew whether it would work or whether we’d be left stuck? But once again thanks to you and all that have graced our services, the risk paid off. To date we have tripled in size, re-branded three times, expanded into the many instore services we now offer and titled one of Pontefract’s First Successful Asian Business Owners. Each decade saw a new lease of life for the Business with a revamp and our children supporting the business alongside us.
“We will deeply miss the many daily faces and characters that we have become accustomed to and those who we’ve seen generation by generation. The daily interaction, the hype of opening up on Christmas Morning and most importantly the many stories you all share with us on a daily basis.
“After working 365 days for nearly 40 years, retirement will definitely be something to get to grips with but a new chapter we look forward to. Not having to get up super early to open up will be a massive change and something we will miss. But as a couple, we look forward now being able to invest some well overdue time with the Family, however still finding time to support the local charitable causes we affiliate ourselves with and carrying out voluntary work in other parts of the community.
“But don’t worry, we will still be on hand for a little while to support the new managers to have an easy and successful transition.”
Once again, thank you for giving us a lifetime of memories and giving us the honour to serve you for all these years.”
As UK retail crime continues to accelerate, retailers must have the correct loss prevention solutions that deter theft, says an industry expert, citing a recent report highlighting rapid crime levels and its impact on the economy.
A recent report from the think tank Police Exchange revealed that rapid crime levels are costing the UK economy £250bn a year.
Highlights from the report state that mass shoplifting and other crimes are hitting businesses, the public sector and individuals, with an economic cost of £170bn a year, or 6.5 per cent of the gross domestic product.
Thieves continue to terrorise retail staff, snatching high-priced goods, including joints of meat, alcohol and baby powder, whilst throwing verbal abuse at those around them, with an influx of people sweeping items into bags.
According to Harrison Retail, thieves are deterred from sweeping products in-store with effective loss-prevention solutions.
Daryl Bedford, Manager Director at Harrison Retail, said, ”UK retail crime continues to accelerate, and retailers must have the correct loss prevention solutions to enable their customers to interact with products and deter theft.
"Loss prevention solutions such as gravity risers and shelf pusher systems stop thieves from sweeping products physically, forcing them to take a product one at a time.
“The primary cause of stock shrinkage for UK retailers is shoplifting. Retailers can deploy innovative fixtures and systems to limit thieves’ accessibility to high-value merchandise, deterring them from visiting stores and reducing stock loss.
"Limited shelf access with dispensers is the way forward for retailers in their fight against shoplifters. These are designed to limit access to products, meaning the customer can only retrieve a product through a small opening at the front of a shelving unit, preventing multiple products from being taken at once.“
Harrison Retail will offer a live demonstration of its loss prevention solutions at Retail Risk 2025. In the immersion zone at the show, Harrison will showcase its loss prevention solutions in a temporary mock-up shop.
The solutions on show will include Gravity Risers, FSDU Surrounds, Dispensers for chocolate, medicine and scent booster capsules and slow-moving Shelf Pusher systems.
“Amid the cost-of-living crisis in the UK, shoplifting has continued to worsen, and retailers must safeguard their stock and staff. Loss prevention solutions such as Gravity Risers could be the difference between a loss of £1,000 and £100.
"Blockers are enough to deter shoplifters from targeting retail stores due to the inability to sweep stock”, concluded Bedford.
Upcoming government legislation has been called the "nail in the coffin" for the hard-pressed convenience sector by Andrew Boff, a Conservative Londonwide Assembly Member, due to an ill-planned licensing scheme for tobacco, vapes and nicotine products which places retailers in financial and legal jeopardy.
Implementation of the scheme would impose on retailers up-front costs plus annual fees for accreditation, plus staff and security overheads in excess to those currently facing store-owners. Some fear such charges and costs could spell disaster for already struggling local neighbourhood shops.
With excessive taxes and underfunded enforcement leading to what is being described as an imminent collapse of the legal tobacco and vapes market (see our story, Black market tobacco boom axing legal tobacco sales), many now believe that the illicit market is set to eclipse the legal one, at the expense of conscientious, law-abiding c-store owners.
As far as enforcement is concerned, new research has uncovered the shocking fact that over 20 local authorities afflicted with the highest levels of illicit tobacco trading are the very ones that have made no or inadequate funding provisions to implement the new licencing scheme. This is an administrative incompetence that will not excuse the retailers from non-compliance, despite a lack of legal support from the places where they pay their business rates.
A total of 27 councils responded to a survey on the issue, with 92 per cent of them admitting they had not even started to prepare for the new licensing system, (which operates like alcohol licensing).
Just a single council was able to supply figures for their for alcohol licensing funding while none at all affirmed they had allotted a penny for applying the new tobacco and vape rules. Only seven respondents had any records to show what they had expended in tackling illicit tobacco in their catchments over the past five years, and eight of them (including boroughs such as Lambeth, Hammersmith & Fulham, the City of London, Waltham Forest, Bournemouth, Coventry, Wolverhampton, and Liverpool) said they were sure they had spent nothing at all on the problem.
The survey, consisting of a series of Freedom of Information requests, initially contacted 60 councils, of which less than half responded. Just three of them – Glasgow, Wolverhampton, and Camden – said they were undertaking any preparation for implementing the measures contained in the upcoming Tobacco and Vape Bill’s licencing regime.
The situation places retailers in the unenviable position of being forced to police all the points of supply to their shops without administrative support, leaving them liable for any accidental purchase of illicit goods that are flooding every part of the market: the number of cigarettes bought on the legal market fell by 45.5 per cent between 2021 and 2024.
Retailers will face fines and bans if illicit goods are discovered on their premises when, at the same time it will become increasingly difficult to be sure that they are buying legal goods.
In addition, they are liable if they do not possess the necessary licence to sell tobacco and vapes, and yet the machinery for obtaining one is inadequate and almost entirely unfunded – making retailers “low-hanging fruit” for enforcement agencies keen to show they are “tackling crime”.
The only perfectly safe option if obtaining a licence is impossible is for storeowners to cease the sale of products on whose revenue their businesses often depend.
Illegal cigarettes and vapes worth around £2000 have been seized after a multi-agency day of action in Plungington.
This week, officers from Preston’s Neighbourhood Policing Team and Preston Task Force were joined by staff from Lancashire Trading Standards, Immigration, Lancashire Fire and Rescue, Housing Standards and Environmental Health to test compliance at eight premises on Plungington Road.
During the operation, the officers seized around £2000 of illicit tobacco and vapes.
They also arrested two people in relation to immigration offences, one person for possession of a knife and one person for possession with intent to supply a Class B drug.
A vehicle without insurance was also seized.
PC Lloyd from Preston’s Neighbourhood Policing Team said, “This operation demonstrates the strong working relationships that we have with our partners and the commitment we all have to working together to tackle the issues that our communities are facing.”
Councillor Michael Green, cabinet member for Health and Wellbeing at Lancashire County Council said, “It is so important for us to tackle sales of illicit vape and tobacco products, by working together with our partners on days of action like this in the community.
“We will always take action against unscrupulous shop owners who prioritise profits over the health and wellbeing of our community.
"Selling shoddy and possibly dangerous products puts buyers at a significant risk of harm and this is totally unacceptable."
Meanwhile, it is reported that rise in illegal tobacco in the UK is now eating up the legal tobacco sales.
The Treasury is already facing a £2.6 billion black hole from revenue from tobacco sales as increasing enforcement around the habit has led to a growth in illicit sales.
Official figures show that at least 14.5 per cent of the market is now taken up by illegal sales.
The old-fashioned big trolley shop is resurging back in popularity as Brits return back to office, resuming their pre-Covid lifestyle.
Speaking with Sunday Times, Simon Roberts, the chief executive of the supermarket Sainsbury's, stated, "People are back in the office much more, so people are short of time again … and that’s one of the reasons why we’re seeing this resurgence [in] the big weekly trolley shop."
“If you can go to one store and be certain you can get Monday night’s tea for the family for under £5 and something [nicer] for the weekend … more and more customers are making a decision to do that.”
Under Roberts, who is closing in on five years in the top job, Sainsbury’s has refocused on food and, he argues, is now reaping the benefits. Since he took over, Sainsbury’s has increased its market share from 14.9 to 15.7 per cent.
“Five years ago, we couldn’t fill up our supermarkets, our costs were high, volumes were going backwards and we were losing market share.
"Now we are gaining share and putting more volume through our supermarkets because customers are doing more of their big trolley shop here,” he said.
Roberts also stressed on the importance of value deals, saying that customers make decisions every day based on the price on the shelf and that’s never changed.
"If you’re not super sharp on price customers will go somewhere else”, he said.
In the coming years, Sainsbury's plans to refurbish 180 supermarkets, which will see less floor space for clothing and non-food items, an
Sainsbury's plans to open 40 stores in the coming year — 20 supermarkets and 20 convenience stores.
Roberts also criticised government for burdening the businesses with increased costs at multiple fronts, including hikes to employers’ national insurance announced in the budget.
“It is a major challenge. It was unexpected and … there was very little time to plan for it. Everyone recognises that the government had difficult choices to make, but my very strong position has consistently been that we should have phased this over a period of time,” he said.
“What’s significant [about these costs] is that it’s coming in supply and retail at the same time. If you add up the national insurance impact, the wage impact, the regulatory impact, then it’s not going to be a very low level of inflation [for shoppers],” Roberts warned.
Giving an insight on how Sainsbury's is cutting its costs, Roberts revealed how the supermarket has begun using artificial intelligence to automate demand forecasting, a task that was performed by a team of people a few years ago.
“It might be 5C in the north today but 11C here,” Roberts explained. “That makes a difference to what kind of food people are going to want to buy.
“We can now more and more accurately predict that … availability has got better, waste has gone down and customers are getting more of what they want.”
Legal tobacco sales have nearly halved since 2021 despite little change in the number of smokers, a recent report has shown, highlighting the scale of “out of control” illegally smuggled tobacco in the UK.
The number of cigarettes bought on the legal market fell by 45.5 per cent between 2021 and 2024 while over the same period the number of smokers declined by just 0.5 per cent.
According to the Institute of Economic Affairs, the only plausible explanation for this can be a rapid growth in tobacco sales on the black market.
Dr Christopher Snowdon said, "Official figures recently published by HMRC indicate a huge rise in illicit tobacco sales in the UK since 2021.
"The number of duty-paid cigarettes sold plummeted from 23.6 billion in 2021 to 13.2 billion in 2024, a decline of 44.4 per cent. In the same period, sales of duty-paid hand rolling tobacco (HRT) have dropped from 8.6 million kilograms to 4.5 million kilograms, a decline of 47.6 per cent.
"Overall, the number of cigarettes bought on the legal market fell by 45.5 per cent between 2021 and 2024.
"This unprecedented decline in legal tobacco sales occurred despite the number of smokers falling only modestly. When population growth is taken into account, the number of smokers declined by just 0.5 percentage points between 2021 and 2024, a relative decline of 5 per cent.
"Nor can the decline in legal sales be explained by smokers consuming fewer cigarettes. Research published last year found that daily cigarette consumption has remained stable since 2020 at around 10.5 cigarettes per smoker on average.”
Dr Snowden added, “The only plausible explanation for the collapse in legal tobacco sales is that there has been rapid growth in tobacco sales on the black market.
“These figures should act as a wake-up call to the government. Official estimates of the tobacco tax gap lack all credibility. It is clear that the illicit trade in Britain is very large and has grown dramatically since 2021.”