One Stop expands home delivery range; introduces self-service check-outs

One Stop said it has doubled its home delivery range with over 2500 products now available online.

Using recently integrated Deliverect software, the retailer said it will be able to offer home delivery customers an increased product range, reduced delivery times and an improved service.

The software also allows One Stop to update their stock availability on their delivery partners platforms (Deliveroo, Uber Eats and Just Eat) at a greater speed, and with all of their online orders picked in store, this is a key tool to further improve their order accuracy.

The increased range will initially be rolled out to 600 company owned stores that offer home delivery.

“Deliverect will give stores a simplified process to manage multiple delivery partner services within their store. It allows us to manage more tasks centrally, helping to save time for our store colleagues and franchisees while improving the service we offer customers,” Tim Josephs, head of online for One Stop, said.

“Order picking will become more efficient, menu availability can be managed more effectively, and we can generate menus all in one place. Deliverect will also give us greater insight into each store, allowing us to continually improve our offer and individual store performance.”

One Stop has also recently installed self-service checkouts in 58 of their company owned stores, with another 80 shops planned for early 2023, including some franchise stores.

During the initial self-service trial, One Stop said it has seen reduced queuing times and an improved customer satisfaction.