PayPoint Plc has on Thursday has announced a robust financial performance for the half year ending 30 September, making continued progress towards achieving an underlying EBITDA of £100 million by the end of FY26.
The company’s UK retail network increased to 30,151 sites during the period, from 29,149 at the end of the previous fiscal year. 70 per cent of these are independent retailers, and the rest in multiple retail groups.
The group reported a 20.6 per cent year-on-year increase in underlying EBITDA, reaching £37.5m, and a 23.4 per cent rise in underlying profit before tax to £26.9m.
“This has been a strong half year for PayPoint where we have delivered a positive financial performance,” Nick Wiles, chief executive, said.
“The resilience of our businesses combined with the growing opportunities to deliver value-add solutions to our clients, continue to underline our confidence in building further momentum in our key growth building blocks.”
Wiles said consumer behaviour has improved from a slow start in April although remains subdued, with broader economic indicators demonstrating the continuing challenging environment for UK consumers.
“We are now putting greater focus on harnessing our enhanced platform through better connecting our increased capabilities and achieving greater collaboration across the business as a whole, opening up more revenue opportunities to the benefit of our clients and customers,” he added.
Total revenue rose by 6.7 per cent to £135m, with net revenue increasing by 6.0 per cent to £84.6m. PayPoint's Shopping division, a cornerstone of the business, saw net revenue grow by 2.5 per cent to £32.9m, supported by a 10.3 per cent increase in service fees. Card payment revenue also grew marginally by 1.2 per cent to £16.6m, despite a 2.8 per cent dip in total card processed values to £3.6 billion.
The UK retail network increased to 30,151 sites (31 March 2024: 29,149), with 70.0 per cent in independent retailer partners and 30.0 per cent in multiple retail groups
The E-commerce division reported the most substantial growth, with net revenue surging 56.9 per cent to £8.0 million. Parcel transactions soared by 47 per cent to 61.9 million, buoyed by the expanded Collect+ network, which now spans over 13,400 sites, with further expansion planned to support volume growth and the rollout of Royal Mail partnership.
The Love2shop segment saw net revenue climbing 7.4 per cent to £18.m. The division processed £67 million in billings during the period, reflecting the success of corporate API integrations and a restructured new business team.
The Payments and Banking division experienced a slight decline, with net revenue dipping by 0.8 per cent to £24.9m, attributed to the phasing out of legacy energy bill payments and reduced cash transactions.
The group has also introduced a new strategic focus, described as the “seventh building block,” which aims to connect PayPoint’s diverse capabilities across payments, rewards, gifting, and loyalty solutions to drive growth.
Despite the challenges posed by a subdued consumer environment in the UK, Wiles said the business remains confident in its growth trajectory.
“Our core characteristics of strong earnings growth, cash flow generation, and capital discipline, along with the continued growth across the group, give the board confidence in delivering further progress in the year and meeting expectations,” he said.
Local councils across the UK have been handed new powers to tackle the scourge of empty shops as High Street Rental Auctions (HSRAs) took effect on Monday (2 December).
Local authorities will be able to auction off leases for commercial properties that have been empty for long periods, with the HSRAs creating a ‘right to rent’ for businesses and community groups, giving them access to city, town and village centre sites.
The changes will stop disengaged landlords sitting on empty lots for more than 365 days in a 24-month period, before councils can auction a one-to-five year lease.
The government has committed over £1m in funding to support the auction process, which is expected to create jobs for local people and boost trade by bringing local businesses back to the heart of the communities.
“Small businesses need our support and that’s why we are creating a ‘right to rent’ so that high street lots that have been left empty for far too long can be brought back to life,” local growth minister Alex Norris said.
“We want shops and shoppers back on the high street – and that’s what these changes will help to bring.”
Business secretary Jonathan Reynolds added: “Empty shop premises that gather dust aren’t doing any good to high streets, jobs and the economy. This is why we said we’d lift the shutters, and today we are delivering on that promise.
“Paired with the wider small business strategy to tackle late payments, getting more SMEs exporting, and boosting access to finance, we are unashamedly backing small firms, to get more people into well paid jobs and help grow our economy.”
The government has announced that four local authorities will lead the way as Early Adopters of the new high streets powers. Bassetlaw, Darlington and Mansfield councils will set an example for other local authorities across England, while Bournemouth, Christchurch and Poole Council will join the Early Adopters programme in an advisory role as critical friends.
Additional local authorities have been invited to join the programme at a later stage.
Originally introduced by the Levelling Up and Regeneration Act 2023, the High Street Rental Auctions powers came into force after legislation was laid in November. Before putting a property to a rental auction, a local authority must first seek to resolve the vacancy by engaging with the landlord.
The changes come ahead of Small Business Saturday this week, and the business secretary kicked off a week of activity ahead of the event by visiting several small businesses in and around Walthamstow High Street in North-East London.
Broadcaster and DJ Mollie King surprised shoppers and staff at independent homeware and giftware boutique, Lark in Southfields with an impromptu DJ set to launch American Express presents Small Business Saturday Sessions.
The star, whose partner is a small business owner, is the headline act for Small Business Saturday Sessions, which will see performances in London, Manchester and Birmingham on Small Business Saturday (7 December), an initiative of which American Express is founder and principal supporter.
Launched in 2013, the day takes place on the first Saturday in December each year.
The Sessions, created to celebrate small businesses and the important role they play in the communities, will include another DJ set from Mollie at Lark Southfields, as well as performances from Amex Unsigned artists, singer Kianja who will be performing at Unagi Manchester and singer songwriter Riya Gadher at café Kilo Ziro in Birmingham.
To book a complimentary ticket to attend Mollie King’s set at Lark Southfields, guests should head to https://small-business-saturday-sessions.eventbrite.com to secure a spot. Attendees to the Manchester and Birmingham performances can do so by booking a table directly with the host venue.
Mollie King at Lark
Small Business Saturday Sessions forms part of American Express Shop Small, a long-running campaign which aims to support small businesses by encouraging the nation to champion their local high street and enjoy the benefits of ‘shopping small’, whatever their budget.
“I know firsthand how much hard work and care goes into running a small business, so I am proud to be a part of the American Express presents Small Business Saturday Sessions this year,” Mollie King, Amex Shop Small Ambassador said.
“Local independent shops are often places that bring communities together and I can’t wait to perform again at Lark.”
Dan Edelman, VP & UK general manager, Merchant Services at American Express, said: “As founder and principal supporter of Small Business Saturday, we are delighted to add American Express presents Small Business Saturday Sessions to offer a new way to celebrate this important moment in the year. Small businesses are the heartbeat of our communities and we hope these events, as part of our ongoing Shop Small campaign, shine a spotlight on independent businesses and inspire people to get out and show their support.”
With the Scottish budget looming, leaders across retail, hospitality and tourism are calling for targeted measures to alleviate financial pressures and support the sectors' recovery amid rising costs and regulatory demands.
Stuart McCallum, head of consumer markets in Scotland at RSM UK, highlighted the strain on businesses due to increasing costs from regulations, employers’ National Insurance hikes, and the persistent burden of business rates. He warned that without intervention, these challenges could force businesses to pass costs onto consumers or face unsustainable employment costs.
“A permanent lowering of the [business] rate would not only ease the burden on retailers and hospitality operators, but offer a competitive advantage against counterparts across the rest of the UK,” McCallum said.
He also urged the Scottish government to reconsider income tax policy, warning that higher tax rates could drive talent away and reduce consumer spending.
“They could even go a step further and increase income tax thresholds in line with inflation, particularly to relieve financial pressures on lower and middle income earners. With increased consumer confidence comes an increase in spending, which the industry would hugely welcome,” McCallum added.
David Lonsdale, director of the Scottish Retail Consortium, said the budget should be “unambiguously pro-business” to ease burden on the retail sector which is in a precarious state.
“Economic growth is weak, retail sales are flatlining, and shopper footfall has fallen. This reinforces the need for an unambiguously pro-business Scottish Budget which injects much needed confidence into the economy, prioritises competitive taxes, and which avoids piling extra costs onto retailers who are still reeling from the chancellor’s increase to employers’ National Insurance contributions,” Lonsdale said.
Marc Crothall, chief executive of the Scottish Tourism Alliance, echoed the need for urgent financial relief.
“Tourism and hospitality businesses are telling us loud and clear they need to see measures that will immediately ease the financial burden on them and that will directly support the sector to grow and be more competitive,” Crothall added.
“The tourism and hospitality sector has felt overlooked in recent years as a key economic driver. We must see a budget that protects, restores and invests to have long-term success.”
The Scottish budget for 2025 to 2026 will be presented on 4 December.
Parfetts is launching a new symbol format following customer demand for a brand designed to appeal to shoppers while on the go. Shop and Go will join the symbol group alongside Go Local, Go Local Extra, and the off-licence focused, The Local.
The symbol format has a bespoke product range and dedicated promotions designed for this type of store and shopper. It will service specific shopper missions, emphasising impulse, confectionery, snacks, and soft drinks. It also offers food-to-go, beers, wines, spirits, and specialist ranges, including car care and maintenance.
The first two Shop & Go stores are based in Bristol and Hull. Ambassador in Bristol is a small traditional forecourt format, while Three Ways in Hull is a hybrid convenience and forecourt store. Parfetts has several more stores in development that will launch over the coming months.
Muresh Seevaratnam, from Ambassador in Bristol, said: “Parfetts has an excellent reputation for value and backing their retailers. I’m pleased to be one of the first stores in the country to adopt the Shop & Go symbol, and the initial reaction from the community has been great. The busy promotional programme will be a big benefit to the business in the future.”
Parfetts is growing rapidly with the launch of an eighth depot in Birmingham last year and over 1,300 retailers in its symbol estate.
Guy Swindell, joint managing director of Parfetts, said: “Shop & Go is a new symbol format for stores in transient areas, such as forecourts, train and bus stations, high-footfall city centres, and commuter areas. We developed the format in response to growing demand from our retailers for a symbol format focused on high-footfall areas with time-sensitive shoppers on the go. The whole team has worked hard to develop a store format that brings something new to the market and is backed with a busy promotional programme to support margin.”
Parfetts treats every retailer as an individual, which means bespoke store formats and advice on range. Because each business and community is different, there are no ‘off the shelf’ formats.
Noel Robinson, joint managing director of Parfetts, said, “As an employee-owned business, Parfetts continues to invest in its service. It has made significant investments in enhancing its digital order capture system, both desktop and app, to drive efficiency for retailers.
"Parfetts depots function as cash-and-carry centres from 6:30 am to 6:30 pm, handling delivery and click-and-collect orders overnight.”
The wholesaler is also expanding its own-label range, which will reach 200 lines by the end of the year. The Go Local own-label range is designed to offer notable margins on the best-selling lines.
Parfetts operates depots in Aintree, Anfield, Birmingham, Halifax, Middlesbrough, Sheffield, Somercotes and Stockport. Its operations cover England and Wales.
A good majority of young shoppers prefer shopping at independent retailers, with many even willing to pay extra, states a recent report.
According to a survey of 2,000 adults, commissioned by global online wholesale marketplace and Bira partner Faire, a majority of people aged 18-27 prefer the "personal touch" of an independent store, with 40 per cent of the Gen Z age group also most inclined to avoid chain stores for indie retailers.
74 per cent of Gen Z shoppers prefer shopping at independent retailers, with 62 per cent willing to pay more at indie shops. Among the items most likely to be purchased from independent shops by Gen Z, according to the survey, were clothing (29 per cent), gifts (23 per cent), and home décor or homewares (17 per cent).
The survey also found that a large majority (82 per cent) of adults think their high street needs reviving, with 40 per cent believing more independent shops are key to bringing it back to life.
The survey, carried out through OnePoll, reports that over half of all adults surveyed (56 per cent) cite the cost of living as the main factor driving them to bigger chain stores, while over a quarter (27 per cent) state that they shop at independent retailers more frequently than they did two years ago.
Charlotte Broadbent, UK general manager at Faire, said, “The independent retailers we work with at Faire tell us that it’s often their youngest shoppers who most value the uniqueness and personal touch that independent stores offer over larger retailers.
"The fact they’re also prepared to pay extra for products sold by independent stores shows just how strongly they feel and how optimistic we should be for the growth of the independent retail sector in years to come.”
Charlotte added, “The number of people who want to see local high streets thriving again is huge, and we believe that supporting independent businesses is key to making this happen because they offer so many unique products and experiences that bigger retailers can’t.”