Co-op has announced the launch of a new rapid delivery grocery app exclusively for small and independent retailers so that they can offer speedy deliveries to communities.
As announced today (27) by Co-op, the new million-pound rapid delivery grocery app called Peckish will enable small, often family-owned, independent grocery businesses, shops and other co-operative retail societies to provide an online grocery shopping and delivery service to their local customers.
The Peckish app overcomes barriers that independent retailers face when moving to sell online, including cost, scale and resource, allowing smaller-scale bricks and mortar retailers to have a presence online and enabling more consumers to quickly and conveniently shop local and support their high street stores.
Co-op is making an initial £1 million investment for year one on Peckish, following a successful 30 store trial last year, and is targeting an ambitious first year sign up of over 1,000 stores, with potential to treble that by year three.
Shoppers can use Peckish to choose their shop from the range of products the individual retailer has selected to put online.
Retailers select the price, enabling them to match in-store prices and can choose whether to deliver the online orders themselves, or for it to be managed through Co-op’s order management system and delivered quickly and conveniently locally through Co-op’s delivery partners, including Just Eat and Uber Direct, in as little as under 30 minutes.
Peckish will link with a retailer’s EPOS system, saving manual tasks such as pricing and stock control and management.
Retailers who sign up will also receive a range of support including data, trends and insight from Co-op’s leading quick commerce team, point of sale material, window stickers, leaflets, shelf talkers, digital and social media assets, posters and banners.
Matt Hood, Co-op Food Managing Director, said, “The growth and popularity of quick commerce in the UK is exceptional, as consumers appetite for a convenient grocery delivery service in as little as 30 minutes from ordering, increases almost weekly.
"We are experts in running small, local convenience shops and the leading quick comm operator, and I’m excited about being able to share this expertise with all our neighbouring independent retailers, to help them extend their customer reach and services online, which in turn, can help transform their businesses.
“We know that smaller local shops, like our own, operate at the heart of the local community life. More than a shop, they are a community hub, creating value locally through job creation, community participation and their support of local suppliers.
"The ‘shop local’ sentiment is strong amongst consumers, and Peckish can help more retailers connect quickly online with their customers, providing greater consumer choice locally, and promoting healthier and more viable high streets and communities.”
Earlier this month, wholesaler Booker launched a brand-new ordering platform Scoot exclusively for its symbol group retailers to help them deliver local groceries to their customers’ doors, in as little as 30 minutes.
The new ordering platform connects shoppers with their local participating independent retailer enabling them to order food, drinks and household essentials from a curated list of products chosen by the retailer.
PayPoint has taken further steps to increase the accessibility of its services by making key training guides available for retailers in Urdu, Indian Punjabi and Sinhalese – the most widely spoken languages among retailers across its network who do not speak English as a first language.
To better help retailers make the most of PayPoint in store, translated guides are now available to download online for the PayPoint Mini and Connect here. Retailers will also be sent emails with the resources on launch.
“We’re always listening to feedback from our network of retailer partners and looking at ways we can make resources as accessible as possible," said Antony Sappor, Retail Proposition & Partnerships Director, PayPoint, said: By providing key materials in a wider array of translations, we hope that more of our retailer partners can take advantage of the tools on offer to help their businesses thrive, delivering the best possible service to their local communities.”
For further information on the translated guides, or if there is a language which you would like to be considered for future translations, retailers are encouraged to feedback to PayPoint at contactus@paypoint.com.
Coca-Cola and KP Snacks are among first five suppliers to sign up to WholeView reporting solution by TWC, the data and insight specialists for the wholesale sector.
TWC's WholeView is a platform for suppliers who want to aggregate wholesale shipments data bought from multiple wholesalers into one online reporting tool.
Whereas data can sit across many places in an organisation, which is time-consuming and can lead to inaccurate calculations, WholeView provides a "single version of the truth" about sales performance across the whole route-to-market (RTM) channel, states TWC.
Data is cleansed, merged and then aggregated by TWC’s hugely experienced data quality team managed by Vicky Davies, before being delivered quickly and securely via TWC’s market leading dashboards to an unlimited number of users at the supplier organisation.
The first five clients to join WholeView are:
1. AG Barr
2. Coca-Cola Europacific Partners
3. KP Snacks
4. Suntory Beverage and Food GB&I
5. Unilever Food Solutions
Kelly Pye, Head of Client Services at TWC, said, "We are delighted to welcome our first clients to WholeView.
"Their need for aggregated data channel via an intuitive and visual data reporting solution aligns perfectly with our mission to provide cutting-edge solutions that drive success and growth.
“By integrating WholeView into their operations, they are poised to unlock new levels of efficiency, productivity, and strategic insight – they will find areas of opportunity quickly by using SmartView."
This comes week after TWC released its SmartView Convenience report showing key trends that shaped the independent convenience channel last year.
Among the key trends, value sales were down -6 per cent through 2024 majorly owing to drop in sales of tobacco products though value growth was seen in confectionery, soft drinks and food-to-go.
The report's other findings are:
Three categories were in value growth in the sector – confectionery, soft drinks and food-to-go.
Average spend per unit has only increased by 1 per cent in 2024.
Alcohol sales under-performed at Christmas (versus the performance over the rest of the year), reflecting the deep promotions offered by other operators (e.g. retail multiples) during December; as well as changing consumer habits and the fact that the comparative period in 2023 included two less trading days on the run up to New Year’s Eve (4 w/e 29.12.23).
The leading suppliers are winning share. In eight key convenience categories, three quarters of the top two suppliers in each category are growing their share of sales in the channel.
InPost Group, a leading provider of logistics solutions for the European e-commerce industry, announces the launch of Send, a ground-breaking delivery service that allows anyone to send a label-less parcel directly from the InPost app. This new end-to-end delivery solution leverages InPost’s market-leading footprint in the UK and is destined to transform the UK postal and delivery market.
Launching today (24) February, Send will enable consumers to post parcels from one InPost Locker to another, an out-of-home (OOH) point such as a PickUp and Drop Off (PUDO) location, or directly to their chosen home address. Accessible through the InPost app, this service offers a convenient and seamless way to send parcels without needing a label, giving both customers and receivers complete visibility and assurance through real-time tracking. In addition, pricing is simple and transparent - parcels up to 15kg can be sent based on size: small, medium, and large.
The launch of Send marks a key milestone in InPost’s strategic growth journey in the UK, its fastest-growing market, and is a game-changing alternative to traditional postal services. As the postal market faces increasing demands for modernisation and efficiency, InPost’s model offers a more convenient, flexible, and clearer approach to parcel delivery.
This launch follows InPost’s commitment to invest £600m in its UK operations by 2029, following its exponential growth in the UK where it delivered 93.2 million parcels in 2024, double the volume from 2023. As part of its strategic growth, InPost has firmly positioned itself as a full-service logistics provider in the UK, expanding beyond locker solutions to out-of-home (OOH) and direct-to-door options.
The strategic acquisition of Menzies Distribution in October 2024 gave InPost full control over its entire logistics process – covering first mile, middle mile, and last mile - seamlessly connecting to its network of OOH points across the UK. This move built on InPost’s investment in 2023 to leverage Menzies’ logistics expertise. In addition, the partnership with Yodel in October 2024 - for to-door deliveries from lockers, where Yodel handles parcels through the InPost ‘locker-to-door ’ service - enhances InPost’s offering to e-commerce retailers and further reinforces InPost’s leadership in the parcel delivery market.
The introduction of Send to the UK market represents another significant landmark in InPost’s mission to provide innovative market-leading parcel solutions and expand its operations in the UK.
Send comes at a critical time in the industry as traditional postal services face repeated criticism for poor service and delivery performance, leading to rising demands for modernisation and efficiency. InPost’s new innovative service provides a timely and forward-thinking alternative that offers customers a modern, reliable, and efficient solution to meet the evolving demands of customers.
“Send marks a pivotal moment for both InPost and the wider UK postal market, bringing the parcel experience up to date with consumers’ lifestyles," said Neil Kuschel, CEO of InPost UK. "We are proud to introduce this new service that directly meets those needs and drives increased competition in the industry. This new service, paired with our easy to use app, complements our leading UK service and continued investment, demonstrating InPost's commitment to continually modernising parcel delivery and driving innovation in the industry."
While a community group recently criticised self-service checkouts, saying automation lacks the "feel good factor", retailers maintain that rise in the trend is a response to changing consumer behaviour and the need of the hour.
Taking aim at self-checkouts in stores, Bridgwater Senior Citizens' Forum recently stated that such automation is replacing workers and damaging customer service.
"More and more supermarkets are replacing staff with machines, and we must help to reverse the trend," BBC quoted Forum chairman Ken Jones as saying.
"The knowledge and advice of retail staff is invaluable, but we also value human interaction above machines and artificial intelligence.
"Just saying hello to someone makes you come back, especially in dark days of winter. The feelgood factor, you can't put a price on it can you?"
Self-checkouts are present in 96 per cent of grocery stores worldwide.
In the UK's convenience channel, about 17 per cent of convenience stores now have a self-service till, states "Local Shop Report" by the Association of Convenience Stores, signifying a significant portion of the country's convenience stores offer self-checkout options.
Convenience stores often see self-checkout tills as an asset as they save time and queues at the counter in case of staff shortage.
Budgens Berrymoor has a self- checkout till. Retailer Biren Patel considers having the system as an asset and also as a backup in case of lesser staff.
Patel told Asian Trader in a recent conversation, "In future, in case, if I have to reduce the staff, I can have just one staff at the till and the other one customers can use themselves and save time by standing in the queue."
Retailers also argue self-service tills reflect changing consumer habits and offer speed and convenience.
Kris Hamer, director of insight at the British Retail Consortium, said, "The expansion of self-service checkouts is a response to changing consumer behaviours, which show many people prioritising speed and convenience.
"Many retailers provide manned and unmanned checkouts as they work to deliver great service at low cost for their customers".
Apart from convenience, upcoming rise in wages is also expected to further push the use to self-checkout tills in the stores.
However, there is a con for retailers here as multiple studies show that shoppers tend to cheat at self-checkout tills while some use such tills to steal from stores.
According to the poll of 1,099 adults by Ipsos, one in eight adults (13 per cent) said they had selected a cheaper item on a self-service till than the one they were buying. If applied to the entire UK adult population, it would mean six million people have taken advantage of self-checkouts to steal from shops.
Earlier this month, another new research revealed that almost 40 per cent of UK shoppers have failed to scan at least one item when using self-checkouts.
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Help with prepayment energy meters for low-income households
PayPoint and Fuel Bank Foundation are working together to deliver fuel vouchers to support those most in need.
Each year in the UK, many households who prepay for their energy lose access to heat, light and power because they can’t afford to top-up their meter. The Fuel Bank Foundation is the only national charity who gift energy top-up vouchers for prepayment meters to help people and families living at the sharp end of fuel poverty.
Those who receive Fuel Bank energy vouchers can redeem their pre-paid top-up vouchers for energy meters in any PayPoint store, to get their heat, light and power back on as quickly as possible. Therefore, it is so important that these emergency energy vouchers are applied directly and immediately to the customers energy key or card, so they receive the necessary support. They should not be exchanged for cash, as this does not address the essential need of restoring warmth, light, and power to their homes.
Fuel Bank Foundation has supported more than 1.9 million people since launching in 2015. With energy costs showing no signs of coming down and following the Government announcement last year that only those claiming pension credit or other means-tested benefits will receive the Winter Fuel Payment, the charity anticipates that demand for support this year will be greater than ever.
Whilst the fuel voucher addresses the immediate need of keeping the lights and heating on, Fuel Bank Foundation also provide person-centred advice that empowers the people they support to address the issues that are making things difficult for them.
“Over the next few months, we estimate that more than a quarter of a million people will turn to Fuel Bank Foundation for emergency help because they can’t afford to top-up their energy meter or fill their heating oil tank, coal bunker or log store," said Matthew Cole, CEO of Fuel Bank Foundation. "Sadly, many of them will be young families with children at home or vulnerable.
“Without our help, they will be forced to live in cold, damp homes, with no energy for heating, lighting, cooking or cleaning. Living in a cold home can have a devastating impact on the physical health and mental wellbeing of both the young and old. Many children, for example, are forced to go to school tired, hungry and in dirty uniforms, and are condemned to a lifetime of poverty.
“There are around six million households in the UK in fuel poverty. It’s sorrowful to think that so many people face disconnection simply because they cannot afford energy. The consequences are profound: children unable to bathe in warm water, parents skipping meals to pay for energy, and elderly people living in homes that exacerbate health conditions. That is why it is so important that we get help to people as quickly and as easily as possible.”
Jo Toolan, Managing Director of Payments at PayPoint said: "Supporting Fuel Bank Foundation has never been more important to guarantee effective distribution of the scheme and ensuring it is able to support as many people as possible.
“Through our extensive network, we're ensuring that energy support is accessible when and where it's needed most. This reinforces our commitment to ensuring retailers serve as a vital support pillar for communities across the UK, whilst also offering additional sources of revenue generation for our store owners.”
"With over 30,000 locations across the UK, more than 99 per cent of Brits live within one mile of a PayPoint retailer partner. The stores offer convenience and flexibility for consumers, including those topping up energy meters, thanks to their accessibility and early-until-late opening hours. This is particularly important for households on prepayment meters during the colder months, as they need to top up meters outside of standard working hours.
"The provision of emergency fuel voucher redemption is so important, and demonstrative of the key role PayPoint retailer partners play in their local communities, ensuring that vulnerable households receive fast, efficient, and secure access to essential fuel support during challenging times."