Skip to content
Search
AI Powered
Latest Stories

Post Office Inquiry: Paula Vennells blames five executives; accused of talking ‘absolute rubbish’

Post Office Inquiry: Paula Vennells blames five executives; accused of talking ‘absolute rubbish’
Former Post Office chief executive Paula Vennells arrives to testify at the Post Office inquiry on May 22, 2024 in London, England. Paula Vennells worked as the Post Office chief executive during the key Horizon operating years from 2012 - 2019. (Photo by Carl Court/Getty Images)

Former Post Office chief executive Paula Vennells has named five executives who she said were to blame for the Horizon scandal, including a missing IT expert and a former in-house lawyer who has refused to appear at the public inquiry.

During third day of hearing today (24), Vennells has been accused of talking “absolute rubbish” after she broke down in tears once again at the Horizon inquiry to insist that she loved the company and had “worked to the best of my ability” over the scandal.


Challenged by Barrister Sam Stein KC, who acts on behalf of subpostmasters, that the risk to the Post Office of looking “under the rock” of bugs with the Horizon software “was too great” and “you couldn’t let that happen”, Vennells insisted that “I loved the Post Office”.

After tearing up and pausing, Vennells said she had not prioritised the Post Office’s wellbeing over that of subpostmasters and “worked as hard as I could and to the best of my ability” but had not been given the right information at the time.

Asked by Stein to “give us the names, please” of those who had “let her down” by withholding information as the scandal developed, she listed the senior IT executives Mike Young, who the inquiry has not been able to find, and Lesley Sewell, and the general legal counsels Susan Crichton, Chris Aujard and Jane MacLeod.

The inquiry’s chair, Sir Wyn Williams, a former high court judge, had earlier in the session said MacLeod had refused to attend the inquiry or appear remotely and that he was unable to compel her to do so as she lived in Australia.

Vennells told the inquiry that she regretted MacLeod had refused to appear. She claimed to have twice raised her concerns with the in-house lawyer about the Post Office’s strategy of trying to force victims to abandon their campaigns for justice at a time when there was internal knowledge of problems with the IT system.

In a strategy paper issued in 2017, seen by the inquiry, the Post Office’s legal team warned that that the costs of litigation with post office operators could be “extremely high” and said they believed “a better solution is to try to force the claimants into a collective position where they will either abandon the claims or seek a reasonable settlement”.

Vennells said at the inquiry, “The questions I asked of Jane on those two occasions were ‘this feels completely wrong to me, what can we do?’ [and] ‘we should not be in the process where we are fighting in court with subpostmasters’.”

Vennells claimed that the first time she asked the question, MacLeod told her the Post Office would try to settle the case, and the second time “the view the leading counsel, that we took … the only way to solve this was to take it through.”

She added, “I regret hugely the group litigation, and I’ve seen all of the paperwork behind it, and in view of the judgments that were taken and where we are today, it is unacceptable reading.”

Vennells also admitted what happened to bankrupted subpostmaster Lee Castleton was “unforgivable”. The East Yorkshire subpostmaster was found to have a £25,000 shortfall at his branch in 2004 and was made bankrupt after he lost his legal battle with the Post Office.

She said, “What happened to Mr Castleton is completely unacceptable. At the time his case was not taken through the scheme, I personally wasn’t involved in the decision, but the Post Office took the decision based on legal advice. I completely agree with that, and what happened to Mr Castleton is unforgivable.”

Vennells held the top role between 2012 and 2019. She has already given evidence for two days. The Horizon IT scandal has seen more than 900 subpostmasters wrongfully prosecuted after bugs were incorrectly recorded on their branch accounts.

More for you

Sugro UK partners with Britvic to launch industry-first sample box

Sugro UK partners with Britvic to launch industry-first sample box

Leading wholesale buying and marketing group Sugro UK has collaborated with Britvic Soft Drinks, a global organisation with 39 much-loved brands sold in over 100 countries, to launch a groundbreaking Fast Food Sample Box.

The sample box is specifically designed for ICS UK LTD customers, giving them a unique opportunity to sample and experience new Fast Food soft drinks offerings firsthand.

Keep ReadingShow less
Plant-based ready meal

Plant-based ready meal brand on brink of collapse

British plant-based ready meal maker Allplants has filed a notice of intention to appoint administrators, citing ongoing financial losses, stated recent reports.

Allplants, known as the UK’s largest vegan ready meal brand, has faced mounting losses over recent years. Filing the notice provides the company with a critical window to explore options to avoid liquidation, such as restructuring, refinancing, or negotiating a sale.

Keep ReadingShow less
sottish retail-wholesale

Scottish retail-wholesale figure celebrated at University of Stirling graduation

Entrepreneur and businessperson Stanley Morrice, an influential figure in the retail and wholesale sectors, received an Honorary Doctorate from the University of Stirling at Stirling’s winter graduation held today (22).

Stanley, from Fraserburgh, is being recognised for his services to Scottish food, drink and agriculture. He entered the sector as a school leaver. In 1993, he joined Aberdeen-based convenience stores Aberness Foods, which traded as Mace. He rose to become Sales Director, boosting income by 50 per cent and tripling profits, and went on to be Managing Director, successfully leading the business through a strategic sale to supermarket group Somerfield.

Keep ReadingShow less
consumer cheer
iStock image
iStock image

Consumers cheer up as Budget nerves lift: GfK

British consumers have turned less pessimistic following the government's first budget and the US presidential election and they are showing more appetite for spending in the run-up to Christmas, according to a new survey.

The GfK Consumer Confidence Index, the longest-running measure of British consumer sentiment, rose to -18 in November, its highest since August and up from -21 in October which was its lowest since March.

Keep ReadingShow less
Retail Sales
Photo: iStock

Retail sales take bigger-than-expected hit in October

British retail sales fell by much more than expected in October, according to official data that added to other signs of a loss of momentum in the economy in the run-up to the first budget of prime minister Keir Starmer's new government.

The Office for National Statistics (ONS) said sales volumes have fallen by 0.7 per cent in October. A Reuters poll of economists had forecast a monthly fall of 0.3 per cent in sales volumes from September.

Keep ReadingShow less