Post Office managers were 'thugs in suits', says Vince Cable
Vince Cable, who was Business Secretary from 2010 to 2015 with overall political responsibility for the Post Office, arrives to testify at the Post Office Horizon Inquiry at Aldwych House on July 25, 2024 in London, England. (Photo by Carl Court/Getty Images)
Former Lib Dem leader Vince Cable has labelled Post Office managers “thugs in suits” and claimed he would have got to grips with the Horizon IT scandal if MPs campaigning for branch owner-operators had bothered to have in-person meetings with him.
Speaking at Post Office Horizon scandal inquiry today (25), Cable, who was business secretary for an unusually long period between 2010 and 2015, said that he never learned who lead campaigner Sir Alan Bates was until just before he left office.
He recounted a story about challenging eight Post Office closures in his constituency, before he entered government, and being treated poorly by the organisation’s “middle management”.
Cable said, "Mr Bates has, I believe, described them as ‘thugs in suits’ and I recognise the description. And [the Post Office] dealt with us in an arrogant way when we campaigned against closures."
"In my first meeting with Paula Vennells [Post Office chief executive] I suggested this is what the Post Office should do. We perhaps should have been more modest and had postmasters on the board, which would have achieved some of our aims, which I think has now happened."
Cable also stated that the Horizon IT system was rarely ever raised with him.
He said, "Problems with Horizon barely came across my desk. When they did it was usually in a very uncontroversial way and not drawn to my attention as an issue I should focus on. The general reason is that the officials who were briefing me and ministers on the subject hadn’t seen it as a particular problem."
Cable admitted that he should have been more thoroughly briefed on the Horizon system at the time.
He said, "In hindsight, I should have been told at the outset what Horizon was. That competent people … were suggesting there was a risk factor and I should have been told about Mr Bates and the justice group. I never heard his name until I’d been in the job five years. I wasn’t briefed on them."
Cable recounted a story about challenging eight branch closures in his constituency, before he entered government, and being treated poorly by the organisation’s “middle management”.
In 2015, James Arbuthnot, who tirelessly campaigned on behalf of those wrongly prosecuted, criticised Cable for listening to the Post Office but not the group of MPs and the branch owner-operators affected by what has been described as the UK’s biggest ever miscarriage of justice.
Cable said at the inquiry, “What is strange about this whole episode is that none of these 140 MPs ever came to talk to me. All MPs realise that writing polite letters is not necessarily the way to get through to people in government. You have to talk to them face to face.”
Jason Beer, counsel for the inquiry, asked whether he was blaming the campaigning MPs for not making more effort to see him in person.
“I am not blaming them,” said Cable, who said he only began to “smell a rat” in March 2015, just before parliament was dissolved. “It is not a question of blame. Let’s just say it was unfortunate I never had any personal contact with the MPs about this matter.”
Retail trade union Usdaw today (23) called on the shopping public to show respect for shop workers, stating that the busy pre-Christmas shopping period leaves retail workers exhausted and in need of a proper break.
Paddy Lillis – Usdaw General Secretary says, “By the time retail workers get to Christmas Eve, they will have been through a very busy run-up to Christmas. Our members tell us that incidents of verbal abuse are much worse in December and through to the New Year, when shops are busy, customers are stressed and things can boil over.
"That is why we asked customers to ‘keep your cool’ and respect shop workers, to make the Christmas shopping experience better for everyone.
“It is shocking that seven in ten of our members working in retail stores are suffering abuse from customers, with far too many experiencing threats and violence. Over half of shop workers have faced incidents triggered by customers being frustrated with stock shortages, lack of staff or problems with self-service checkouts.
"All of these issues are largely outside the control of the staff who are bearing the brunt of shoppers’ anger.
“Too many retail workers do not get a decent break over the Christmas and New Year period. They arrive home shattered and have to spend time on Christmas Day getting ready for work the next day, which is why 97 per cent want shops to shut on Boxing Day.
"98 per cent of our Scottish members want stores to close on New Year’s Day. While Usdaw has successfully secured the closure of large stores on Christmas Day, the rest of the holiday season is pretty much normal trading days for many.
“For those retailers who do open, we have negotiated national agreements for shops to be staffed with genuine volunteers only, and our workplace reps are supporting members to help make sure that happens at store level.
"We also send our appreciation to those workers behind the shopfront who have to work on Christmas Day and New Year’s Day, not least in distribution, food and pharmaceutical manufacturing.
“Our message to customers is have a great Christmas and a happy New Year. Please appreciate all those who have to work over the festive period. If you must shop on Boxing Day or New Year’s Day, please treat the staff with respect and understand they would most likely rather have the time off.”
Grocers must focus on their price positioning to remain competitive as food and grocery spending in UK convenience stores is projected to outpace the hypermarkets, supermarkets, and discounters channel.
According to GlobalData, food and grocery spending in convenience stores is projected to reach £43.2 billion by 2028, growing at a compound annual growth rate (CAGR) of 2.0 per cent between 2024 and 2028.
Between 2023 and 2024, the traditional big four grocers, Tesco, Sainsbury’s, ASDA, and Morrisons, collectively added 800 new convenience stores to their portfolios, with ASDA and Morrisons leading the growth with acquisitions. This rapid expansion underscores increasing competition in the convenience market.
After successfully focusing on price in large format stores to appeal to consumers during the cost-of-living crisis, grocers must shift their focus on agile pricing to convenience locations.
Sainsbury’s and Tesco are notable examples within convenience, with Sainsbury's recently introducing Aldi price matching in its Local stores and Tesco announcing price reductions on over 200 products in its Express stores.
Aliyah Siddika, Retail Analyst at GlobalData, comments, “This replication of price focus from larger format stores to grocers’ expanding their convenience offer will encourage consumers to impulse buy due to increased affordability.
"The shift in UK consumer behaviour towards frequent top-up shopping has also created substantial growth potential in the convenience market.”
Before the pandemic, 81.6 per cent of UK consumers stated they would visit a grocer on the way home from work, and 78.4 per cent reported the same now.
Budget limitations have primarily driven this change, followed by the rise of hybrid working. Pre-pandemic, consumers working in the office full-time had less time to cook dinner after work.
However, with the shift to hybrid work models, consumers now go into the office a few times a week and are more likely to have the time to prepare meals ahead of the days they are in the office to save money.
Convenience retailers should promote low prices on their fakeaway options to entice consumers to visit on their way home from work for an affordable yet indulgent meal.
Siddika concludes,“When offering deeper price cuts in convenience formats, grocers must target price promotions towards items that consumers are more inclined to purchase during the workweek. Such as food-to-go ranges, ready meals, quick dinners, and treats to capture spending from commuters."
The upcoming “grocery tax” could hit hard-pressed Britons in the pocket, adding up to £56 annually to household shopping bills and costing families as much as £1.4 billion a year, state reports on Sunday (22) citing a recent analysis.
The scheme, known as Extended Producer Responsibility (EPR), imposes a levy on retailers and manufacturers for the cost of collecting and disposing of packaging waste, currently funded via council tax.
The Department for Environment, Food and Rural Affairs (Defra) on Friday (20) published a series of “base fees” to indicate how much food manufacturers and retailers will be charged under the scheme when it starts next autumn.
The highest fee of £485 a tonne will be charged for plastic packaging followed by “fibre-based composite” at £455 a tonne. The levy for paper or board packaging is £215 a tonne while materials such as bamboo or hemp will be charged at £280 a tonne.
The government’s impact assessment estimates the policy will cost the industry £1.4 billion a year and will drive up prices by between £28 and £56 a year for the average household, adding 0.07 per cent to inflation as retailers pass on most of the costs to shoppers.
However, the British Retail Consortium believes the levy, officially known as the “extended producer responsibility”, will cost about £2 billion a year. If all of this were added to food bills it would drive up the average household cost by £70 a year.
The scheme is expected to come into effect shortly, coinciding with rise in employers’ national insurance contributions and the increase in the minimum wage.
The measure, intended to hit the Government’s net-zero targets, has drawn criticism for inflating food prices and creating new red tape for businesses. Critics warn the measure will increase food costs for families while creating additional bureaucracy for businesses.
In a letter sent to Chancellor Rachel Reeves last month, the bosses of Tesco, Sainsbury’s, Morrisons, Asda, Lidl and Aldi implored her to delay the levy.
The letter said: “For any retailer, large or small, it will not be possible to absorb such significant cost increases over such a short timescale.
"The effect will be to increase inflation, slow pay growth, cause shop closures, and reduce jobs, especially at the entry level. This will impact high streets and customers right across the country.
“We are already starting to take difficult decisions in our businesses and this will be true across the whole industry and our supply chain.”
The levy was originally conceived by Michael Gove during his time as environment secretary but, after a backlash from Tory MPs, it was put on hold.
Labour has revived the scheme since coming to power. Secondary legislation passed this month will bring the scheme into legal force on January 1, 2025, with charges due to be rolled out later that year.
Local authorities, which will receive the funds from the levy, are under no obligation to reduce council tax rates once relieved of the costs of waste collection.
Ashton Primary School in Preston has teamed up with SPAR during the season of goodwill to donate delicious food to the city’s Foxton Centre.
The school’s Year 3 class enjoyed a cookery session baking pear and chocolate crumbles to take down to the Foxton Homeless Day Centre as a pre-Christmas treat for people who access its services.
Ingredients for the crumbles were supplied by James Hall & Co. Ltd and the children also received SPAR recipe cards to recreate the recipe at home with nutritional guidance from the University of Central Lancashire’s Dietetics department.
It is the second time that Ashton Primary School and SPAR through James Hall & Co. Ltd have collaborated on a project after a Pumpkin and Carrot Soup cookery session in October.
Norman Payne, Year 3 teacher and Deputy Headteacher at Ashton Primary School, said: “This has been a heartwarming project to be part of during the festive season. Learning how to cook is a valuable life skill and I know the children enjoyed the sessions.
“We are thankful to SPAR for their support with supplying the ingredients and the recipe cards, and it was lovely to be able to visit the centre which does a wonderful job of supporting homeless people in the city.”
Wilf Whittle, Trading Controller at James Hall & Co. Ltd, said: “After the Halloween collaboration with Ashton Primary School, it was a lovely idea to do something a bit more indulgent around Christmas while still utilising fresh and seasonal products with the pears.
“SPAR is a community retailer and we are very happy to support initiatives like this that give something back, particularly when there is an educational element woven into the project.”
James Hall & Co. Ltd is a fifth-generation family business which serves a network of independent SPAR retailers and company-owned SPAR stores across Northern England six days a week from its base at Bowland View in Preston.
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(Photo credit should read Leon Neal/AFP via Getty Images)
Cadbury’s has not been granted a royal warrant for the first time in 170 years after it got dropped from King Charles’s list of warrants.
Queen Victoria first awarded Cadbury with the title in 1854 which was then repeated by the late Queen Elizabeth II in 1955 who was a huge lover of the chocolate.
Following the decision, the look of Cadbury products is expected to be undergoing a significant change
Cadbury told The Sun, "Yes, practically this means that we will remove the Royal Arms from all of our packaging.
"However to be clear, there will be no change to the iconic Cadbury purple which is not by Royal appointment. Cadbury purple has been used for Cadbury chocolate products for more than a century and is synonymous with the brand, this won’t change."
The reason for sudden the removal of the royal title is not known but Cadbury is not the only company to lose such an endorsement.
Another big brand missing from the list is Unilever, which manufactures goods including Marmite, Magnum ice-cream bars and Pot Noodles.
Apart from Cadbury's and Unilever, 100 other companies had their title removed by the Monarch. Luxury chocolate maker Charbonnel et Walker Ltd has also been bumped from the list since the last under Queen Elizabeth II’s name in April 2023.
Those who have lost their warrants were told of the decision by letter, but not informed of the reason.
They have 12 months to remove any royal warrant-associated branding from their items.
The King released the list of the 400 companies that received his royal warrant this year, including includes 386 companies previously holding warrants bestowed by his mother, Queen Elizabeth II.
These range from the official 'suppliers of Martini Vermouth', Bacardi-Martini, to Command Pest Control Ltd, Dunelm for soft furnishings, Foodspeed for milk, Kellogg's for cereals, florist Lottie Longman, and McIlhenny as the official supplier of Tabasco hot sauce.
Each warrant is granted for up to five years at a time. The king first issued warrants in 1980, when he was Prince of Wales.
Some firms gained warrants for the first time, including those connected with Queen Camilla. They include hairdresser Jo Hansford and Wartski jewellers. The latter made the king and queen’s wedding rings when they got married in April 2005.