A study produced by Kantar has revealed that the the UK's weekly spending habits within the alcohol category during lockdown has increased by 70% for premium brands.
The study noted that Government's Eat Out to Help Out scheme during August helped the on-trade business boost sales after months of lockdown.
However, shortly after the one-month scheme finished, coronavirus cases have seen a dramatic increase, resulting in the introduction of more local lockdowns and the rule of six.
Off trade sales alcohol sales remains the fastest growing category at +24.2% YoY (Kantar, FMCG Panel, 4we 6 September 2020) in the UK, in line with behaviour across many other markets.
Consumers have have been increasingly consuming alcoholic beverages at home to replace traditional on-trade occasions, with beer being the most most popular, with sales jumping by 66% for April to June this year.
Some brands have capitalised on the shift and exceeded the loss from on-trade sales.
Low/no and premium alcohol brands within the on-trade has seen triple digit growth in June, reverting to pre-COVID-19 growth.
In their report, Tim Winfield sales director for Kantar's analytics, consulting division UK and John Maingi, head of analytics for Kantar's Consulting Division UK, both advised the following to retailers.
They said: "As social distancing restrictions start to lift and then are re-applied, category leaders will want to plan for an evolving landscape instead of a rebound to pre-COVID-19 norms."
Tips and advice for retailers on how to respond to continues alcohol sale trends include:
• Understand the total portfolio of products. Identify the highest margin contributors, know what brings unique incremental value and what can be transferred, rationalise range, and identify new product introduction opportunities.
• More heavily-branded categories such as Alcohol, Dairy, Soft Drinks, and Confectionery are driving this strong growth. Understanding the incremental impact of your brand in the total category will help engagement and sell in with retail customers
• Consider bigger bottles and pack sizes, ready-to-drink offers, premiumisation, secondary location of spirits, ease of shop findability and PPA. 70% of premium brands have grown their category share during COVID-19 when compared to last year. As recessionary implications bite, shopper behaviour will change to price and promotion expectations.
They added: "Adapt to the constant demands from the retailers to reduce space, rationalise SKU and facings, guarantee supply and still grow is a challenge that almost all FMCG companies are experiencing."
Hancocks, the UK’s leading confectionery wholesaler, has expanding its Watford deport and added over 50 new lines.
The new space will add around 600 square feet of selling space to the depot on Colonial Way, which has been in Watford for over 20 years.
Over 50 new lines are being added and are focused across popular sweets for children, novelty sweets, and pick and mix.
Hancocks said this will mean over 5,000 additional new products on the depot shelves for customers to choose from.
The extra space will allow the store to hold more volume across key categories including pick and mix, cables, mallows, kids, novelty and seasonal items.
The depot will also have a dedicated area for clearance stock, which is new to the Watford store.
Customers will see heavily discounted prices on products including crisps and snacks, which previously haven’t been stocked by the depot and reductions on branded chocolates and drinks.
The depot will also be introducing WOW deals, with low prices on key brands including Coca Cola, Haribo bags, Swizzels, Squashies and favourites from Maynard Bassets.
The Watford branch of Hancocks serves around 200 customers a week from all over London and the surrounding areas, as well as Norfolk, Kent, Cambridgeshire, Hampshire and the Midlands.
The depot also supplies to customers based in the Bahamas, US, Bahrain, Hong Kong, and throughout Europe.
“The expansion of the store is great news for retailers from London and further afield who purchase their confectionery from this depot,” Alex Brammer, manager of Hancocks in Watford, said.
“Whether they shop in store or via click and collect, availability will be even better thanks to the additional space we have to hold products, and there will be exciting new lines for them to choose from.
“We have a wide mix of customers shopping with us here ranging from traditional sweet shops and convenience stores to funfairs, TikTok stars and repackers.
“For them, our expansion and new product lines means greater choice, even better availability and shows there really is something for everyone whether you’re looking to stock fun novelty lines, traditional sweets, pick and mix or confectionery gifts.
“We’re always keen to welcome new customers into the depot and show them the excellent range of confectionery we have available.”
Hancocks operates 14 nationwide cash and carry stores and an online channel. Customers can shop online 24/7 with delivery to the door or click and collect options.
Sugro UK, KP Snacks and b2b.store have worked together to complete the first-of-its-kind pre-sell campaign, Sugro WhatsApp E-Presell, using a wholesaler’s WhatsApp channel.
Using functionality in b2b.store’s ProConnect Platform, Sugro UK trialed the new functionality with one of the key Group Members, R&I Jones.
The messages encouraging pre-sell orders for KP Snacks’ McCoy’s Hot ‘n’ Spicy crisps were sent out to R&I Jones customers, allowing retailers to tell a wholesaler how many boxes of the product they would like to purchase.
The entire process was completed within the WhatsApp message, with only a few taps needed for a retailer to record the quantity of products they would like to order, and their customer number.
It is the first WhatsApp message of its kind to be sent in the UK’s food and drink wholesale industry but is expected to become increasingly common as more businesses use paid-for WhatsApp platforms to communicate with customers.
“We are absolutely delighted to launch Sugro WhatsApp E-Presell which enables both Sugro UK Wholesale Members as well as its Retail Partners to provide advance product volume commitments for new product launches.
"This functionality is particularly powerful as it ensures that suppliers have accurate forecasts before product launches, enabling better stock availability and distribution from day one of products being available on the market,” said Sugro UK’s Head of Commercial and Marketing Yulia Petitt.
“We’re proud that it’s Sugro member, Aled, R&I Jones who has made such an important first step in the industry’s WhatsApp usage,” added Yulia.
“The KP Snacks promotion was one agreed for all Sugro members, but R&I Jones recognised the opportunity to send this out to its customers using WhatsApp – displaying the power of their channel and getting a direct response.
“The ease and speed of using WhatsApp for these commitments simplifies the presell process, ensures accuracy, and strengthens relationships across the supply chain. It’s definitely the future.”
The message was curated with the help of b2b.store, which had developed the ability to send pre-sell promotions specifically with the wholesale sector in mind.
KP Snacks’ Business Account Manager, Adam Gibbons, was delighted that the McCoy’s Hot ‘n’ Spicy crisps were chosen as the promotion for the pioneering WhatsApp message.
“We recognise that WhatsApp is a marketing tool that’s growing in popularity with wholesalers, so we’re always excited to see the latest developments,” said Gibbons.
“But for a KP Snacks promotion to be the focus of the message is especially notable for us, and we’d like to think that more will follow as the pre-sell functionality becomes more universally available in the future.”
Variety store chain Poundland has seen a significant reduction in serious incidents of theft and lesser cases of anti-social behaviour after installation of body cameras, one of its top executives has stated.
Calling body cameras are a "great visual deterrent" Adam Starkey, Investigations Manager at Poundland stated, "Since installation of the body cameras, we have seen a significant reduction in serious incidents.
"Colleagues have commented that the cameras support their confidence in dealing with anti-social behaviour and they feel protected in the working environment."
Having analysed data from the six months before and after installation, the stores where body cameras have been deployed have seen an average of an 11 per cent decrease in incidents reported, specifically violence towards colleagues, whereas stores without the body cameras have seen a significant increase, especially in violent, weaponised crime.
A high number of spotlight stores (high shrinkage outlets) have benefited from a significant decrease in shoplifting or have dropped off the spotlight list entirely.
"As a company we are focused on listening to our colleagues’ safety concerns and to help them with the issues they face in stores. We hold regular listening groups to encourage utilisation and share best practice.
"From an evidential point of view, the footage is of great quality and easy to manage. This gives further reassurance to our teams when we use the footage for successful prosecutions.”
The body cameras have now been deployed in 177 of the highest risk stores across Poundland and Dealz, with teams in several Pepco stores also equipped with the cameras. Stores across England, Scotland, Wales and Northern Ireland were selected based on their incident and shrinkage data.
Poundland is using Motorola Solutions’ VideoManager digital evidence management solution to prepare, store and process video data, including the ability to tag and match body camera videos with CCTV footage and other incident data.
CSE has over 30 years’ experience in providing two-way radio and body camera video solutions. It branded the cameras with bespoke logo labels for each store.
Scottish independent retail chain PGNJ Group has reached a significant milestone in its ongoing support for Glasgow charities, with total donations now exceeding £20,000.
This incredible achievement reflects the dedication and generosity of PGNJ colleagues and customers across its 11 stores, with further locations in development for 2025.
Community lies at the heart of PGNJ Group’s ethos. Through its stores and Nisa’s Making a Difference Locally (MADL) initiative, the retailer has raised over £8,000 last year alone.
Recent funds will directly support vital programs that ensure that every baby, child and young person treated at Scotland's largest children's hospital receives the extra special care they deserve.
The charity provides funding life-changing projects and services for the children and families treated at Scotland's largest children's hospital.
“The Glasgow Children’s Hospital Charity is incredibly close to the hearts of our staff and customers," said Jay Javid, Director of PGNJ Group. "I’m so proud of what we’ve achieved together. Every penny raised in our stores through MADL and other efforts is helping to make a real difference to children and families who need it most. Thank you to everyone who has contributed.”
PGNJ Group has a proud history of giving back through MADL. Recent donations include £1,000 to James Aiton Primary School and contributions of £700 to Glasgow Cash for Kids. These acts of kindness highlight the collective commitment of PGNJ colleagues and customers to supporting their local communities.
Stores raise money through a variety of initiatives, from donation tins at checkouts to the sale of Co-op own brand products in store. This spirit of giving and connection drives the retailer’s success and deepens its bond with the communities it serves.
Kate Carroll, Head of Charity at Nisa, added: “I know how passionate Jay and his staff are about supporting their communities, so I’m delighted to see this generous donation to the Glasgow Children’s Hospital Charity. I’m sure the money will go to some fantastic initiatives to support young people treated at the hospital.”
By reaching this £20,000 milestone, PGNJ Group has not only demonstrated its dedication to Glasgow Children’s Hospital Charity but also reinforced its mission to put community first. As the group expands its presence in 2025, it remains steadfast in its commitment to making a difference locally and supporting causes that resonate with its staff and customers.
Using cash not only affects consumer spending habits but also supports a deep psychological sense of ownership - something rarely experienced with digital transactions, shows a new research exploring how different payment methods influence spending behaviour.
The study, published in Qualitative Market Research in late 2024, reinforce the well-documented advantages of cash, such as its accessibility, resilience, and data privacy.
The study concludes that "when we handle cash, we are not just spending money; we are parting with a piece of ourselves." While digital payments are undoubtedly convenient, the research underscores the vital role cash continues to play in both monetary systems and society.
Cash remains the most inclusive payment method, accessible to everyone, including the elderly, unbanked individuals, and those in rural areas, states the report. With increasing bank closures, access to cash has been under threat.
However, new laws from the Financial Conduct Authority (FCA) regulations introduced in September 2024 ensure continued protection and improvement of cash access for businesses and consumers alike.
During natural disasters, power outages, and cyberattacks, cash serves as a crucial fail-safe. Unlike digital payments, which depend on electricity and internet connectivity, cash transactions remain unaffected, ensuring that businesses can continue operating in critical situations, states the report.
As digital transactions grow, so do concerns over data privacy and fraud risks. Cash payments remain anonymous, providing consumers with peace of mind that their financial activities are not being monitored or exploited.
A 2021 white paper study from cash handling specialists Volumatic highlighted strong consumer demand for payment choice, with many preferring a combination of cash and digital methods. A diverse payment ecosystem strengthens economic stability, allowing banks and businesses to mitigate risks associated with system failures and cyber threats.
Mike Severs, Sales & Marketing Director at Volumatic, said: “With the upcoming rise in National Insurance and the National Living Wage rates, coupled with increasing business costs, we understand the challenges businesses face. Investing in cash handling equipment not only boosts efficiency but also improves financial performance - further proving the enduring value of cash.
“With cash usage on the rise and its benefits extending beyond financial considerations to consumer well-being, businesses must adapt to customer preferences.
"Offering a choice between cash and digital payments is key to meeting customer needs and ensuring a resilient, stable economy.”
For retailers concerned about handling and processing cash, innovative solutions from Volumatic offer seamless and secure management. As experts in cash handling technology, Volumatic provides tailored solutions that enhance efficiency while reducing costs.
Volumatic’s all-in-one cash-handling solution, the CounterCache intelligent (CCi), has helped retail businesses cut cash processing costs by up to 75 per cent. Acting as a secure storage device, forgery detector, and cash counter, the CCi - when paired with CashView Enterprise software - delivers real time reporting and full visibility from POS to bank deposit.
For businesses seeking simpler solutions, Volumatic also offers a range of money-counting scales, friction note counters and secure deposit devices - designed to improve efficiency and security while saving valuable time and resources.