Public urged to respect forecourt staff as 27% of PRA members still out of fuel

Retail trade union Usdaw has urged the public to respect staff in petrol stations as drivers queued again for fuel after days of shortages, despite Prime Minister Boris Johnson saying the situation was improving.

“It is deeply disturbing to see panic buying back and it reminds us of the dark days of the first lockdown,” Paddy Lillis, Usdaw general secretary, said.

“During that period retail staff suffered a doubling of abuse from customers and we do not want to see that repeated. Abuse should never be just a part of the job and there is no excuse for customers to take their frustrations out on staff.”

The union placed the blame for the petrol crisis at the door of the government, demanding the prime minister to takes responsibility for a crisis that continues to sweep the nation.

“The empty shelves and empty petrol pumps that we’ve seen this week are entirely the fault of the government and their complete failure to get a grip on supply issues. Yet who takes the brunt of people’s frustrations? It’s not Boris Johnson,” he said.

“It’s over-stretched, underpaid, exhausted workers who are doing their best in extremely difficult circumstances. The government must take responsibility for this crisis.”

Meanwhile, the fuel supply crisis appeared to be easing with more forecourts reporting deliveries, Petrol Retailers Association (PRA), said on Wednesday.

The industry group, which represents independent retailers who account for about two-thirds of all the 8,380 UK filling stations, said only 27 per cent of members reported being out of fuel and it expected the situation to further improve in the next 24 hours.

"However, we are extremely disappointed to hear many forecourt staff are experiencing a high level of both verbal and physical abuse which is completely unacceptable," said Gordon Balmer, PRA executive director.

"Forecourts are trying their best to manage queues and ensure there is plenty of fuel to go around."

Britain has been gripped by a rush of panic buying for almost a week that has left pumps dry across major cities, after oil companies warned they did not have enough tanker drivers to move petrol and diesel from refineries to filling stations.

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Business Secretary Kwasi Kwarteng said 150 soldiers had been mobilised, and would be driving tankers within a few days.

"The last few days have been difficult, we've seen large queues. But I think the situation is stabilising, we're getting petrol into the forecourts. I think we're going to see our way through this," Kwarteng said.

He said the government's reserve tanker fleet, which numbers 80 vehicles according to a 2019 assessment, would be operating by later in the day, driven by civilians, to help deliver fuel across the country.

Johnson has sought to quell concerns, saying supplies were returning to normal while also urging people not to panic buy.

A shortage of around 100,000 drivers has sown chaos through supply chains and raised the spectre of empty shelves and price increases at Christmas.

Asked if he could guarantee that there would not be problems in the run-up to the busy retail period, Kwarteng said: "I'm not guaranteeing anything. All I'm saying is that, I think the situation is stabilising."

An aerial view of people queuing for petrol and diesel at a Tesco's Supermarket on September 24, 2021 in Northwich, United Kingdom. (Photo by Christopher Furlong/Getty Images)

By the early morning rush hour there were already long queues of cars in and around London and on the busy M25 orbital motorway circling the capital. Signs were up at some sites announcing no fuel was available.

The gridlock has sparked calls for doctors, nurses and other essential workers to be given priority access to fuel, a move Johnson has resisted.

Industry groups said the worst of the shortages seemed to be in London, the southeast and other English cities. Fights have broken out as drivers jostled.

The shortages have added to an air of chaos in the world's fifth-largest economy, leaving gaps on supermarket shelves. A spike in European wholesale natural gas prices has also tipped energy companies into bankruptcy.

Britain left the EU single market at the start of this year, preventing hauliers from recruiting drivers in the bloc. To tackle the shortage, the government has said it will issue temporary visas to 5,000 foreign drivers, a measure it had previously ruled out.

"What we want to do is make sure that we have all the preparations necessary to get through until Christmas and beyond, not just in supplying the petrol stations but all parts of our supply chain," Johnson said.

Hauliers, petrol stations and retailers say there are no quick fixes as the shortfall of drivers is so acute, and transporting fuel demands training and licensing. European drivers may also be reluctant to take up the visa offer, which only lasts until Dec. 24.