QR Squared, a new digital service designed to help brands of all sizes future-proof their packaging through certified QR codes, launches today (3).
Powered by GS1 standards, QR Squared will introduce a fully compliant, approved, and secure platform to create and download Digital Link QR codes for the food and grocery sectors. In an industry first, this will provide a seamless transition from traditional barcodes to 2D barcodes, from enterprise businesses to challenger brands of all sizes.
Ahead of packaging change initiatives, including the discontinuation of barcodes and the introduction of Digital Product Passports, QR codes will become an essential tool for businesses.
The QR Squared solution enables brands to easily upgrade their current barcodes to QR codes, which will scan securely at point-of-sale at retailer checkouts. The same QR code is scanned by customers to access more information on the brand or product.
QR Squaredâs analytics dashboard service enables brands to know how their on-pack QR codes are performing. GS1 standards enable batch-level inventory management, as well as the option to include expiry dates and serial numbers in the QR codes to unlock next-generation supply chain opportunities.
Part of the Polytag Group, QR Squared allows brands to efficiently manage complex supply chain challenges. By owning the domain within QR code URLs, brands can build trust with consumers while tracking engagement in real-time to understand when and where products are being consumed to effectively optimise marketing initiatives.
Brands can quickly create and manage customised landing page content for each product - at scale - through their QR Squared account. This content, accessible via a simple scan of the QR code, provides consumers with relevant and engaging information.
The platform also allows brands to easily update and edit landing pages in real-time, even after products have been labelled, ensuring timely and relevant messaging for consumers.
Anne Godfrey, CEO of GS1 UK
Anne Godfrey, CEO of GS1 UK said, âThe launch of QR Squared marks a significant step forward in transforming how we track, trace and engage with packaging.
"The GS1 UK team has worked closely with Polytag to ensure that the platform meets the highest requirements for GS1 standards, a collaboration that illustrates how innovative thinking and partnerships can lead to actionable solutions that deliver real value to businesses, consumers, and the planet alike.â
Alice Rackley, CEO of QR Squared and Polytag commented, "To brands that want to elevate their on-pack labelling and leverage next-generation QR codes powered by GS1, QR Squared provides the best value solution in the market today.
"QR codes can operate at barcode level unlocking meaningful consumer communication opportunities to those businesses that want to get ahead of the curve. The team behind QR Squared are confident that the solution launching today - in partnership with GS1 - will transform many industries.â
The QR Squared platform is designed for ease of use, featuring a simple three-step process and an easy-to-navigate dashboards. Subscription to the platform starts at just ÂŁ10 per month with no payment required until the QR codes are live on pack.
A leading retailers' body has raised concern that Employment Rights Bill risks punishing responsible businesses rather than focusing on unscrupulous employers.
According to amendments tabled by the government to its flagship employment legislation, all British workers, including nearly a million agency workers, will be entitled to a contract which reflects the hours they regularly work.
Government said the amendments will offer increased security for working people to receive reasonable notice of shifts and proportionate pay when shifts are cancelled, curtailed or moved at short notice â whilst retaining the necessary flexibility for employers in how they manage their workforces.
Responding to the tabled amendments on the Employment Rights Bill, Helen Dickinson, Chief Executive at the British Retail Consortium, said, âThe BRC supports the Governmentâs goal to ensure improved employment practices.
"We want a level playing field for responsible businesses, which means tackling unscrupulous employers and we support measures to crack down on those who exploit their workforce.
âWhile Government has been listening to the concerns of businesses, the latest amendments show that they have much further to go if they wish to reach a place which protects employees while supporting investment in jobs.
"We welcome the changes made around collective consultation, but further amendments are urgently needed, particularly in relation to guaranteed hours and trade unions.
âThe focus of the Employment Rights Bill should be on unscrupulous employers who undermine confidence in the labour market, instead the current regulations risk punishing responsible businesses who provide employment.
"We will continue to work closely with Government on the future of the Bill to ensure a progressive approach that avoids raising the costs of employment for those already doing things well and limiting the flexibility for staff, which is so important in retail.
"This pragmatism and collaboration also needs to continue beyond the passage of the Bill, as the implementation detail of various areas is still to be worked through.â
Calling the bill "biggest upgrade to workersâ rights in a generation", Deputy Prime Minister Angela Rayner said that for too long millions of workers have been forced to face insecure, low paid and irregular work, while the economy is blighted by low growth and low productivity.
"We have been working closely with businesses and workers to progress this landmark bill and deliver our Plan for Change - unleashing growth and making work pay for everyone."
Leading confectionery manufacturer Perfetti Van Melle has appointed Rob Lockley as its new commercial managing director in the UK.
Lockley joined the team as sales director 18 months ago, where he has played a leading role in boosting performance across the four major brands: Mentos, Chupa Chups, Fruit-tella and Smint.
His leadership comes at an exciting time for the business, which is now valued at ÂŁ131.6 million, growing at 3.6 per cent YOY, and well ahead of the market which has seen a 0.9 per cent value decline since last year.
In 2024, Perfetti Van Melle saw incredible performance growth including innovative new launches such as Mentos Discovery, which delivered a staggering ÂŁ1.3m in value sales alone. Perfetti Van Melle brandâs value growth of 9.1 per cent in the final month of 2024, driven by Mints and Sweets, contributed to a market value share of 4.85 per cent.
With Lockley at the helm, 2025 is set to be another big year for the business, capitalising on innovation and growing distribution across all channels.
Over the past 30 years, he has worked with some of the UKâs largest grocery brands including Kelloggs, CCEP, Mars Wrigley and Muller. His experience in blue chip companies paired with his work at start-up Fulfil nutrition, where he helped prepare the brand for acquisition by Ferrero has fuelled him with a passion to help challengers come out on top.
âI am thrilled to be taking this next step in my career with Perfetti Van Melle. Iâve spent the last 18 months immersing myself back into the world of confectionery, which in the UK is now worth ÂŁ1.6 billion, the opportunities are endless,â Lockley said.
âThe retail environment is moving at a rapid pace and we need to ensure weâre evolving alongside it, bringing fresh thinking and new shopper missions to the forefront. Our brands exude quality, which is half the battle given taste is the number one purchase driver. As challengers we have a mischievous role to play; we can be fun, bold and disruptive to achieve our goals. In 2025 we will be agile, leveraging the skills and capabilities of our wonderful team in a market that is ripe for change.â
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UK supermarket anti-competitive practices under scrutiny
The Competition and Markets Authority (CMA) has identified 107 breaches of the Groceries Market Investigation (Controlled Land) Order 2010 by Co-op, raising serious concerns about the retailerâs compliance with competition regulations.
The breaches, detailed in an open letter published on Wednesday by the CMA, relate to land agreements that restricted competition by preventing rival supermarkets from opening nearby. The Order was introduced to prevent large grocery retailers from using such agreements to limit consumer choice and stifle market competition.
Following a previous case involving Tesco in 2020, the CMA had instructed all large grocery retailers, including Co-op, to review their compliance with the Order.
The CMAâs investigation into Co-op confirmed that 107 breaches had occurred since the Order came into force, with three still remaining unresolved at the time of the letterâs publication.
Despite the significant number of breaches, the CMA acknowledged that âCo-op has proactively taken steps to address the root causes of these breaches, has cooperated with the CMA to date and is now working with the CMA to take further remedial action to address the breaches identified.â
Additionally, the retailer will now provide annual compliance reports to the CMA to ensure future adherence to the regulations.
However, the CMA expressed strong concerns over the scale of the breaches, stating that they demonstrate âsignificant failures in compliance for a business of Co-opâs size, resources and standing,â particularly given that the Order has been in force since 2010.
The CMA now expects Co-op to promptly rectify the remaining breaches.
Since it launched its probe in 2020, the regulator has forced Waitrose to re-write anti-competitive land deals, secured agreements from Morrisons and Marks and Spencer to stop using such land agreements, and warned Sainsbury's and Asda over the use of these agreements.
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Usdaw report highlights rising retail crime and violence
Shocking details of racial and sexual abuse have emerged in retail trade union Usdaw's annual crime survey, which also reports increasing number of shop thefts. The report also shows that violence continues to remain at "double the pre-pandemic levels".
Based on the survey of nearly 10,000 retail staff, Usdaw's report released today (5) shows that shoplifting has nearly doubled since the pandemic and rose by 23 per cent last year.
The survey also found that while the situation has improved since the exceptionally high levels during the pandemic, abuse, threats and assaults remain higher than pre-Covid levels in 2019.
Usdawâs survey of 9,481 retail staff found that in the last twelve months, most retail workers (77 per cent) experienced verbal abuse, while half (53 per cent) reported to have been threatened by a customer. About one in ten were assaulted.
Some of the incident mentioned in the report highlights the kind of abuse that retail workers have to face at their work place.
The report notes that the leading cause of customer frustration is short-staffing.
Shoplifting increased significantly during 2024, with the police and employers both recording higher levels of incidents, and this is reflected in it being a major flashpoint for abuse of retail staff.
Enforcement of the law remains a considerable issue for retail staff, particularly alcohol sales and other age-restricted products. A key argument for a protection of retail workers law is that legislators passing laws should offer suitable protection for those who are enforcing them, states the report.
Harassment is relatively low among the whole sample, but the survey found that racial harassment among all non-white workers is 48 per cent and is slightly higher at 52 per cent for non-white women. One-third of women under 27 suffered sexism.
The report mentions some of the comments shop workers shared when responding to Usdawâs survey.
"Homophobic comments, threats to hurt me because I refused a sale, mocking me when asked for ID. I was once held up at knifepoint. Often told to f**k off," stated one worker.
âSworn at regularly, particularly by young customers when asked for ID for cigarettes and energy drinks. Had bottles of medicine thrown at me.â
"Daily personal insults. Swearing because I canât sell them alcohol because theyâre drunk. One squared up to me and threatened me with physical violence," states the report citing a statement from a retail staff.
Commenting on the survey's findings, Paddy Lillis â Usdaw General Secretary, says that no-one should feel afraid to go to work, but our evidence shows that too many retail workers are.
"It is shocking that over three-quarters of our members working in retail are being abused, threatened and assaulted for simply doing their job and serving the community. They provide an essential service and deserve our respect and the protection of the law.
"Our members have reported that they are often faced with hardened career criminals and we know that retail workers are much more likely to be abused by those who are stealing to sell goods on.
"Theft from shops and armed robbery were triggers for 66 per cent of these incidents. Violence and abuse are not an acceptable part of the job and much more needs to be done to protect shop workers. So, we are delighted that the Government has listened and last week introduced the Crime and Policing Bill in to the House of Commons, with measures to address these significant issues.
âWe now look forward to a much-needed protection of retail workersâ law; ending the indefensible ÂŁ200 threshold for prosecuting shoplifters, which has effectively become an open invitation to retail criminals; and funding for more uniformed officer patrols in shopping areas, along with Respect Orders for offenders.
"We will review the details for the provisions and look forward to engaging with the Government as the Bill goes through Parliament, with the first debate and vote due to take place on Monday.
âScotland has had a protection of shop workers law in place since 2021, after Labourâs Daniel Johnson MSP promoted the legislation, and it has already been used in around 10,000 incidents. The Northern Ireland Executive has agreed to introduce similar measures in due course.
"After many years of campaigning alongside retail employers, it really now feels like governments are listening and taking action to give all retail workers across the UK the protections and respect they deserve.â
These findings follow similar trends to recent reports from British Retail Consortium, which found significant increases in violence and abuse against shop workers alongside much higher levels of shoplifting, which are costing the industry ÂŁ4 billion in lost stock and security measures.
Helen Dickinson, Chief Executive of the British Retail Consortium, stated that Usdawâs findings are another appalling reminder of what so many people working in our industry can face.
"No one should go to work fearing for their safety, and yet our most recent crime survey showed incidents of violence and abuse soaring to record levels. A confrontation may be over in minutes, but for many victims, their families and colleagues, the physical and emotional impact can last a lifetime.
"We owe it to the three million hardworking people working in retail to bring the epidemic of crime to heel, and we look forward to seeing the crucial legislation to protect retail workers enacted as soon as possible.â
The Food Standards Agency (FSA) has on Wednesday issued best practice industry guidance on providing allergen information to consumers with food hypersensitivities, encouraging information on food allergens to be available in writing in the out of home sector.
The guidance applies to food businesses providing non-prepacked or âlooseâ food in person or via online sales. It aims to support food businesses when providing information on the 14 food allergens to their customers, whilst helping to keep consumers safe.
The update follows a consultation on the guidance, as well as FSA research and engagement with consumers and food businesses to better understand how food businesses could improve written information for consumers with food hypersensitivities.
âWe are still encouraging consumers to tell food business staff about any food allergies or intolerances, but we are now setting an expectation that businesses should provide written allergen information and encourage a conversation with their customers,â Katie Pettifer, FSA chief executive, said.
âBy following the guidance, businesses can promote consumer confidence in their food businesses by ensuring consumers can understand the allergen information and ensure they donât feel excluded from experiencing our vibrant food culture.â
The updated guidance includes:
Written allergen information should always be available for non-prepacked food alongside a conversation between servers and customers about their allergen requirements
examples of how to provide written allergen information
free tools to support businesses with implementation, such as allergy icons, an allergen matrix and a new allergy poster which food businesses can download and use on their own assets (e.g. menus and websites)
This updated guidance applies to businesses operating in England, Wales and Northern Ireland.