Skip to content
Search
AI Powered
Latest Stories

Drivers often fail to verify ids while delivering age-restricted products, warns new research

Age-restricted products through rapid delivery services
Representative iStock image
Getty Images

Work done by brick-and-mortar retailers over the years is getting undermined as a recent report states that more than half of online buyers don’t get asked for identification while receiving the delivery of age-restricted products through rapid delivery services.

According to a research by independent retail compliance auditor Serve Legal, only less than half (45 per cent) of mystery shoppers were asked for identification when receiving the delivery of age-restricted products through rapid delivery services.


For the research, more than 2,600 young mystery shoppers from Serve Legal made test purchases using online or app-based rapid delivery services over the last 12 months. The research states that only 45 per cent of these shoppers were asked to show proof of age when their order was delivered, despite it containing alcohol, cigarettes and other age-restricted products.

Warning that the failure to ask for identification could undermine the work done by retailers, director at Serve Legal, Ed Heaver, said that retailers may have age identification measures like screening checks and facial recognition on their websites or apps, but “these are toothless if delivery drivers are failing to ask for physical proof of age or are leaving goods unattended on the doorstep”.

“Bricks and mortar retailers have been working hard for the last ten years to improve their performance around underage sales, with initiatives like Challenge 25, committing to regular testing programmes and improving staff and management training. It’s time that more online retailers and their delivery partners did the same, particularly in the rapid delivery market where pressure to deliver orders as quickly as possible may be compromising diligence around age checks.”

More for you

A woman enters the Selfridges department store

A woman enters the Selfridges department store on December 13, 2024 in London, England

Photo by Leon Neal/Getty Images

Retail faces mixed fortunes in 2025 amid cost pressures, AI opportunities, and high street revival


The UK retail sector is bracing for a challenging but opportunity-filled 2025, according to Jacqui Baker, head of retail at RSM UK. While the industry grapples with rising costs and heightened crime, advancements in artificial intelligence and a revival of the high street offer potential pathways to growth, she said.

Keep ReadingShow less
unsafe soft drinks seized in Southend

Unsafe soft drinks seized in Southend

Photo: Southend-on-Sea City Council

1,100 unsafe soft drinks seized in Southend safety crackdown

Southend-on-Sea City Council officials have secured food condemnation orders from Chelmsford Magistrates Court, resulting in the seizure and destruction of 1,100 unauthorised soft drinks.

The condemned drinks, including Mountain Dew, 7-UP, Mirinda, and G Fuel energy drinks, were found during routine inspections of food businesses across Southend by the council’s environmental health officers.

Keep ReadingShow less
Charity Super.Mkt at Brent Cross Shopping centre in north London

A customer browses clothes inside Charity Super.Mkt at Brent Cross Shopping centre in north London on, December 17, 2024

Photo by JUSTIN TALLIS/AFP via Getty Images

Brits kindle Christmas spirit with second-hand gifts

Bursting with customers one afternoon the week before Christmas, a second-hand charity shop in London's Marylebone High Street looked even busier than the upscale retailers surrounding it.

One man grabbed two puzzle sets and a giant plush toy as a present for friends, another picked out a notebook for his wife.

Keep ReadingShow less
Nothing is more important than your Mental Elf

Nothing is more important than your Mental Elf

Lancashire Mind’s 11th Mental Elf fun run was its biggest and best yet – a sell-out event with more than 400 people running and walking in aid of the mental charity, plus dozens more volunteering to make the day a huge success.

The winter sun shone on Worden Park in Leyland as families gathered for either a 5K course, a 2K run, or a Challenge Yours’Elf distance which saw many people running 10K with the usual running gear replaced with jazzy elf leggings, tinsel and Christmas hats.

Keep ReadingShow less
A woman walks past a window display promoting an ongoing sale

A woman walks past a window display promoting an ongoing sale, on December 13, 2024 in London, England.

Photo by Leon Neal/Getty Images

Retail sales disappoint before Christmas

UK retail sales rose less than expected in the runup to Christmas, according to official data Friday that deals a fresh blow to government hopes of growing the economy.

Separate figures revealed a temporary reprieve for prime minister Keir Starmer, however, as public borrowing fell sharply in November.

Keep ReadingShow less