Retail crime always has a huge impact on retailers but what bothers them the most is the often indifferent police follow-up. Many retailers are on record as being not satisfied with the police response.
According to the British Retail Consortium’s (BRC) Retail Crime Report 2021, 60 per cent of retailers rated the category “police response positively” as poor or very poor with only 40 per cent giving it a good or fair mark.
Most of the independent stores in the UK face so-called “low-level” crimes such as theft and verbal abuse, which are not even reported to police on regular basis. The BRC report in fact found that only 54 per cent of crimes of violence and abuse are reported by retailers, meaning that the official rates are almost double in reality.
To tackle the low-level retail crime faced by independent retailers, and to help the government by providing accurate statistic on the retail crime for more stringent law, it is important that retailers report every sort of crime committed in their stores.
“Theft by customers is the biggest single source of loss at nearly £1 billion and accounts for over 95 per cent of the incidents, yet it is often perceived as a matter for retailers themselves to deal with rather than the police, not least where the theft is of low value and not seen as related to wider issues of gangs or addiction, as is often the case,” the BRC report on retail crime 2021 says.
It additionally reveals that violence and abuse against staff is seen as the number one issue for retailers by far – with only six per cent of cases leading to prosecution, the perception of the police response is likely to be low. At the same time, it is exactly these sorts of incident that are viewed as a local policing responsibility and shape public and retail perceptions of the police.
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In this edition of the retail crime section, Asian Trader spoke to industry trade bodies such as the Association of Convenience Stores (ACS) and The Federation of Independent Retailers (NFRN) to understand their views on police response to retail crime; their roles in tackling retail crime; and what measures they suggest to their members in protecting their business, and employees from retail crime.
The NFRN National President Narinder Randhawa told Asian Trader, “The level of police response has seriously undermined retailers’ confidence in the system. The NFRN has raised this with the Home Office, and as a result it has now recognised the issue of a lack of confidence in the police and under-reporting of offences. However, the NFRN encourages members to report all crimes committed in their stores. This will show the police the true extent of these crimes in their force area and highlight the need for a more robust response.”
ACS chief executive James Lowman commented, “Retailers are often rightly unsatisfied with the level and consistency of the police response when it comes to so called ‘low-level’ crimes like theft and verbal abuse. For more serious crimes, the police usually respond quickly and follow up appropriately; but there are times when they don’t, and our conversations with the police are about prioritising crime so that violence is always met with a police response.
It is becoming more widely understood that the best way to ensure more funds are allocated to fighting retail crime is to report them exhaustively. Retailers’ reports are collated officially and provide the statistical basis for budget decisions – so the more crimes, the more police resources devoted to tackling them. By under-reporting, the retail sector is only harming itself.
“While it can be frustrating, we urge retailers to ensure that they report every crime that takes place in their business, online for thefts where the offender has left the premises, and by ringing 999 where there is violence, and the incident is ongoing,” added Lowman. “We will continue to push Police and Crime Commissioners to prioritise retail crime in their local plans, as well as highlighting the issue of police response at a national level to Government and the National Business Crime Centre.”
In its report, even BRC stressed that all retail crime should be reported if a response is to be given and statistics are to be recorded accurately. It said, “If only 54 per cent of violent and abusive incidents are reported, it is likely that even fewer theft-related incidents are reported especially where the perpetrator is not pursued for lack of clear evidence. To this end reporting procedures should be simplified with a single online reporting tool for all forces.”
The updating and modernising of reporting and collating of crimes has been underway across the UK’s forty-three police forces for several years now, with a view to eliminating differing methods that exclude or overlap and therefore allow crimes to go unnoticed at government level.
But the government should also make crystal clear its guidelines for enforcement.
“Forces should be clear that there is no policy to ignore thefts under £200 and this should be widely communicated to the public,” says the BRC. “In the absence of clear evidence that this is the case, there will be clear incentives for criminals to continue to work the system and perceptions of the police response will remain negative.
“The police must recognise the potential for retail crime to be used by criminal gangs and by addicts to support their habit – but only an effective response will ensure the pieces of the jigsaw are brought together both in terms of a specific set of crimes and overall.”
The BRC also promotes exchanges on best practice at a local level between police and retailers through helping to promote the exchange of successful practices nationwide.
Security issues
Tackling retail crime is one of NFRN’s top priorities and its political engagement team regularly engages with MPs and peers of all parties to raise awareness and push for a change in the law to protect independent retailers and their staff.
Randhawa said, “Our political engagement team has also held meetings with police and crime commissioners (PCCs) across England and Wales to urge them to include tackling retail crime as a priority in their five-year crime plans - and NFRN members now sit on local PCC business crime groups.”
The NFRN is the secretariat for the All-Party Parliamentary Group (APPG) on retail crime and is currently lobbying members of the House of Lords to amend the Crime, Sentencing and Courts Bill to make verbally or physically attacking retailers and their staff in their place of work a specific offence.
The association believes that for most independent retailers, the cost of updating their CCTV and other security systems effectively puts them out of reach. It has therefore called on the government to introduce financial support to help retailers cover the costs of upgrading their security systems, so that they can sufficiently capture evidence of any violations of the law in their stores and can provide maximum protection for their staff and customers alike. As the current security systems of small retailers are not always sufficient to capture occurrences or the extent of crime in their stores, the shop owners, workers, and customers are being left vulnerable and unsafe.
ACS is also working closely with the government to highlight the importance of tackling retail crime, providing data and case studies through its annual Crime Report, working with other business groups on the National Retail Crime Steering Group, and constantly meeting with and feeding in information to the Home Office about the crime that retailers face.
“We have also supported changing the law to make attacking retail workers a more serious offence. Crime is one of the first issues we raise when we talk to MPs in parliament and in convenience stores across the country,” said Lowman. “ACS has also organised the nationwide ShopKind campaign to provide a friendly reminder to customers that the people working in shops deserve to be treated with respect. Another key ACS project is working with Crimestoppers to offer rewards for the most serious incidents, if the investigating police force support this, and through this approach we have raised the profile of incidents to help bring offenders to justice,” he concluded.
The message is clear: every crime needs reporting for more crimes to have a chance of being solved.
The BRC suggests a good police response to tackling and responding to retail crime is vital:
It encourages reporting by retailers which is currently as low as 54% in the case of crimes of violence and abuse.
• It provides the opportunity for victim support statements when crimes of violence or abuse are prosecuted.
• It is the most effective deterrent.
• It facilitates a more accurate collection of statistics and data by the police themselves.
• It enables police forces to prioritise their activities and resources more in line with the actual needs of communities based on their own understanding of crimes in any given area or community.
The NFRN’s recommendations to the government’s Home Affairs Select Committee, asking for more support from the police include:
That the £200 threshold for ‘low value’ shop theft be repealed.
That police forces be required to record retail crime as a separate category within their crime statistics.
For it to become mandatory for the police to offer the opportunity to those affected to submit to the courts a business or victim impact statement.
ACS has detailed guidance for retailers on how to deter criminals and avoid confrontation in stores:
Even the simplest things like acknowledging customers as they walk through the door can be an effective way of letting people know that they’re being monitored.
The vast majority of stores have CCTV (over 90%), but it’s important that retailers work with police to ensure that when a crime does take place, the footage they have is able to be used as evidence.
Ultimately, the advice that we give to retailers and colleagues in stores is that people are more important than property. It’s not worth putting yourself in harms’ way to intervene in something like a theft that could easily escalate to a more serious incident.
Wiltshire Police have arrested five people and seized more than £55,000 worth of illicit vapes, tobacco and alcohol following a series of warrants in the Broadgreen area of Swindon.
In a joint operation HMRC and Trading Standards, officers executed four warrants in Manchester Road at three stores and a property on Tuesday as part of the force’s ongoing Clear Hold Build work within Broadgreen.
The raids led to the seizure of thousands of pounds worth of illegal vapes which breached the legal capacity limit and “were for sale directly next to the counters.” Officers also seized illicit tobacco and alcohol.
Some vapes were advertised as containing more than 15,000 puffs – well in excess of the 600 puff limit for disposable vapes.
Five men were arrested on suspicion of breaching section 92 of the Trade Marks Act 1994. They have been taken into custody for questioning.
“This was a highly successful morning involving excellent multi-agency work,” Sergeant Winter, of the Swindon Central South Neighbourhood Team, said.
“Community intelligence is vital to enable us to conduct operations like this. If you have any concerns around activity going on in your community then please report it to us.”
As industry leaders is cash handling, Volumatic has long supported the use of cash and the importance of maintaining access to cash for both consumers and businesses. The company recognises the importance of the new set of rules created by the Financial Conduct Authority (FCA) two months ago, to safeguard access to cash for businesses and consumers across the UK.
Since introduction, the new rules are intended to ensure that individuals and businesses who rely on cash can continue to access it and the outcome has already sparked the creation of 15 new banking hubs across the UK, including one in Scotland, with many more to follow.
These hubs provide shared spaces for consumers to access basic services, such as depositing and withdrawing cash, and are being embraced by businesses keen to support the use of cash, who have been struggling in recent years due to the flurry of bank closures across the UK.
With this in mind, Volumatic welcomes the increase in banking hubs and other facilities but recommends businesses go one step further to make things even easier.
“We have known for some time that more and more people are using cash again on a daily basis and so it’s great that access to cash is being protected by the FCA, something that we and others in the industry have been campaigning for, for a long time,” said Volumatic’s Sales & Marketing Director Mike Severs. “Both businesses and consumers need to have easy and local access to cash, and these new rules ensure cash usage continues to rise and will encourage more businesses to realise that cash is still an important and valid payment method.”
With time being of the essence for most businesses, making a journey to the nearest bank, banking hub or Post Office isn’t always possible on a daily basis, plus there is the obvious security risk to both the money and the individual taking it to consider.
Volumatic offers integration with the G4S CASH360 integration
Volumatic’s partnership with G4S, announced back in April 2024, means every business dealing in cash anywhere in the UK can have access to a fully managed solution. This will be especially relevant to those who currently have to walk or travel a distance to a bank or PO to deposit their cash.
Severs adds: “Although having more banking facilities is fantastic news, Volumatic can help businesses even more by bringing the bank to them through an investment in technology like the CCi that can offer integration with the G4S CASH360 solution. Together, we make daily cash processing faster, safer, and more secure and the combination of solutions will save businesses time and money for years to come, making it a truly worthwhile investment.“
Volumatic offers a range of cash handling solutions, with their most advanced device being the CounterCache intelligent (CCi). This all-in-one solution validates, counts and stores cash securely at POS, with UK banks currently processing over 2.5 million CCi pouches each year. When coupled with the upgraded CashView Enterprise cash management software and its suite of intelligent apps, the Volumatic CCi can offer a full end-to-end cash management solution – and now goes one step further.
It does this by providing web service integration with other third-party applications such as the CASH360 cash management system, provided by the foremost UK provider of cash security, G4S Cash Solutions (UK).
“Ultimately, only time will tell how successful the FCA’s new rules will prove. In the short amount of time the new legislation has been in place, the signs are already looking good, and coupled with the new technology we offer, it is a good thing for businesses and consumers alike in the ongoing fight for access to cash and more efficient cash processing,” concludes Severs.
Retail technology company Jisp has launched an NPD service as part of its new Direct to Retailer business unit.
The new NPD service will allow brands to launch or trial new products in a guaranteed number of convenience store locations, with on the ground review of execution by Jisp’s retail growth manager team, and performance data and insights deliverable through its scanning technology and back-office systems.
Brands will also be able to draw on retailer and consumer feedback on the product and its performance thanks to Jisp’s significant resource in user communication, with over 1,000 retailers and more than 100,000 registered shoppers.
Brands can set the parameters of the NPD activity delivered through Jisp’s new service, selecting the duration of the campaign, the number of stores to launch into and even the geographic spread or demographic make-up of the stores included.
Product merchandising and promotional execution in store is monitored by the Jisp RGM team and full reporting is available to help brands better understand the success of their new product and shape future promotional strategy.
This robust data and insight set means that Jisp can not only provide a reliable view of what is selling in stores, but through its scanning technology can also indicate who is buying the product, when, where and why.
Alex Rimmer
“As part of our recent strategic review and restructure, we identified five key pillars of growth, or business units through which to drive new business,” said Alex Rimmer, director of marketing & communication at Jisp.
“Our existing core business already provided us the means to develop new services efficiently and through discussions with major brands, retailers, wholesalers and industry authorities, we identified a need for guaranteed implementation and execution of NPD in the convenience sector.”
Compliance is further assured using Jisp’s Scan & Save scanning technology along with a retailer reward scheme which pays stores for their participation and commitment to the process.
With 1,000 stores already registered with Jisp, the company is in talks with other businesses about opening the new NPD service to their stores given the benefits of securing NPD and reward for execution.
“This is a Win-Win for the sector,” added Alex Rimmer. “Brands can create a bespoke NPD launch campaign with a guarantee that their product will be instore, on shelf and correctly merchandised and promoted, receiving actionable data and insight to shape future strategy. Retailers secure access to NPD, support in merchandising it and reward for taking part, while customers find more local touch points where NPD from their favourite brands are available.”
With this new service promising to be such a valuable asset to the market, retailers and brands are encouraged to contact Jisp to capitalise on the opportunities.
Tesco is slashing the price of more than 222 own-brand and branded products in its Express convenience stores.
Essentials including milk, bread, pasta and coffee are included in the lines which have been reduced in price by an average of more than 10 per cent at Tesco Express stores. The retail giant has made more than 2,800 price cuts across stores in recent months. With 2,048 of convenience stores at the end of the 2023-24 financial year, Tesco aims to benefit hundreds of thousands of customers from the cheaper deals.
The firm said the move comes in the wake of more than 2,800 price cuts made by the chain across its stores in recent months. From Wednesday, customers will pay £1.45 for a four-pint bottle of milk at their local Tesco Express store (down from £1.55) and a Tesco Toastie White Thick White Loaf is also 10p cheaper at 75p.
There are even bigger savings on Tesco Chicken Breast Portions (300g), which have dropped in price by 25p to just £2.25 and a 200g jar of Tesco Gold Instant Coffee now also costs 25p less at just £2.25. Among the branded products with price cuts are Warburtons White Sliced Sandwich Rolls, with the price of a six-pack cut by 10p to just £1.20 and Domestos Original Bleach 750ml, which is now just £1.19 in Express stores after an 11p price cut.
Tesco CEO Ken Murphy said, “Today’s round of price cuts on more than 200 lines in our Express stores underlines our commitment to offering great value to Tesco customers.
"Whether you are picking up coffee and milk for the office or a loaf of bread and a tin of soup on the way home, our Express stores offer both convenience and great value.”
This comes a week after One Stop, the convenience store chain owned by Tesco, has reported a surge in sales to nearly £1.3bn during its latest financial year. The Walsall-based company posted a revenue of £1.29bn for the 12 months to 24 February, 2024, an increase from the previous year's £1.17bn. Over the course of the year, the number of stores directly operated by One Stop increased from 712 to 733, while its franchised locations also grew from 291 to 317.
1. One in five people who have successfully quit smoking in England currently vape, with an estimated 2.2 million individuals using e-cigarettes as a smoking cessation tool.
2. The increase in vaping among ex-smokers is largely driven by the use of e-cigarettes in quit attempts, with a rise in vaping uptake among people who had previously quit smoking for many years before taking up vaping.
3. While vaping may be a less harmful option compared to smoking, there are concerns about the potential long-term implications of vaping on relapse risk and nicotine addiction. Further research is needed to assess the impact of vaping on smoking cessation outcomes.
ABOUT one in five people who have stopped smoking for more than a year in England currently vape, equivalent to 2.2 million people, according to a new study led by UCL researchers.
The study, published in the journal BMC Medicine and funded by Cancer Research UK, found that this increased prevalence was largely driven by greater use of e-cigarettes in attempts to quit smoking.
However, the researchers also found a rise in vaping uptake among people who had already stopped smoking, with an estimated one in 10 ex-smokers who vape having quit smoking prior to 2011, when e-cigarettes started to become popular. Some of those smokers had quit for many years before taking up vaping.
The study looked at survey data collected between October 2013 and May 2024 from 54,251 adults (18 and over) in England who reported they had stopped smoking or had tried to stop smoking.
“The general increase in vaping among ex-smokers is in line with what we might expect, given the increasing use of e-cigarettes in quit attempts. NHS guidance is that people should not rush to stop vaping after quitting smoking, but to reduce gradually to minimise the risk of relapse,” lead author Dr Sarah Jackson, of the UCL Institute of Epidemiology & Health Care, said.
“Previous studies have shown that a substantial proportion of people who quit smoking with the support of an e-cigarette continue to vape for many months or years after their successful quit attempt.
“However, it is a concern to see an increase in vaping among people who had previously abstained from nicotine for many years. If people in this group might otherwise have relapsed to smoking, vaping is the much less harmful option, but if relapse would not have occurred, they are exposing themselves to more risk than not smoking or vaping.”
For the study, researchers used data from the Smoking Toolkit Study, an ongoing survey that interviews a different representative sample of adults in England each month.
The team found that one in 50 people in England who had quit smoking more than a year earlier reported vaping in 2013, rising steadily to one in 10 by the end of 2017. This figure remained stable for several years and then increased sharply from 2021, when disposable e-cigarettes became popular, reaching one in five in 2024 (estimated as 2.2 million people).
The researchers found, at the same time, an increase in the use of e-cigarettes in quit attempts. In 2013, e-cigarettes were used in 27 per cent of quit attempts, while in 2024 they were used in 41 per cent of them.
Senior author Professor Lion Shahab, of UCL Institute of Epidemiology & Health Care, said: “The implications of these findings are currently unclear. Vaping long term may increase ex-smokers’ relapse risk due to its behavioural similarity to smoking and through maintaining (or reigniting) nicotine addiction. Alternatively, it might reduce the risk of relapse, allowing people to satisfy nicotine cravings through e-cigarettes instead of seeking out uniquely harmful cigarettes. Further longitudinal studies are needed to assess which of these options is more likely.”