At shops in town or the country; in shopping centres or local high streets; small stores or large stores – retail crime has a huge impact on retailers and their businesses irrespective of their business size and locality. According to the BRC Retail Crime Survey 2021, there has been a seven per cent rise in retail crime in 2019/20 compared to 2018/19. The survey shows there were 455 incidents of violence or abuse each day in 2019/20.
The Retailer Against Crime (RAC) data says that over the past three months, 655 incidents were reported in July, 738 in August and 656 in September. Groceries, alcohol, and clothing remain the most targeted items. In September incidents reported have decreased slightly compared to August although the actual value stolen is only slightly down to £17,000 from £21,323 in the alcohol category, and the amount recovered that month was less than £3000 compared to August’s £5973. However, in the groceries category, the value stolen in September was up to £10,000 from £8,435 in August and the amount recovered was around £2,500 in September and £8,435 in August. All these figures show the loss faced by the small stores which have a huge impact on the overall growth of the retail sector in the UK.
TEN MOST TARGETED ITEMS IN SEPTEMBER 2021
RAC September 2021 statistic.
During September, it was noted that “change ringing” was on the increase, with a well-known travelling team targeting RAC members. Change ringing is the crime of deception by confusing and distracting staff to obtain cash dishonestly using sleight of hand.
The method is ultimately the same and used when making purchases and changing notes. RAC explained that in this pattern of crime, “the customer purchases a small item, when the till is open, they ask for change, for example, £20 notes for £10 notes. The customer then confuses the cashier by asking questions often speaking in broken English and counts the notes in front of the cashier. With the cashier distracted the customer skims off a portion of the notes by sleight of hand un-noticed by the cashier. The notes skimmed off are then placed inside an open pocket in the customer's handbag. The customer then cancels the change request and receives the original amount tendered leaving the store till short.”
VALUE STOLEN & VALUE RECOVERED IN SEPTEMBER 2021
RAC September 2021, statistic
RAC urged retailers, “If you are distracted at till point by a customer asking to re-check the cash tendered, always stop the transaction immediately and seek assistance.”
According to the BRC, the cost of crime rose to a record £1.3bn in 2019/20, of which customer theft accounted for £935m. “Retailers are not standing idly by, having spent over £1.1bn on fighting crime. And this brings the total cost to retailers to almost £2.5bn. These are not victimless crimes. This represents money that could otherwise be used to improve facilities, raise wages, and improve the offer to consumers,” said the BRC’s latest, 2021 report.
In the first six months of this year, over 45 per cent of theft reported to RAC has been committed by individuals who travel extensively throughout the UK and are often linked to serious and organised crime. RAC stated a few examples from 2021 that included incidents reported between 19/01/21 & 21/02/21 committed by two individuals targeting baby milk; incidents reported between Nov 2019 and Aug 2021 committed by a team who are responsible for distraction theft/change ringing; and incidents reported during 2021 and previously committed by a gang from Glasgow which is responsible for bulk thefts throughout the UK.
The overall cost of crime, taking into account both losses and crime prevention costs for retail, has risen year on year and now stands at £2.5 billion, up from £2.2 billion last year. This includes crime prevention spending of £1.2 billion and losses to crime of £1.3 billion, of which customer theft makes up £935 million. Customer theft was nominated by eight in ten retailers as a top-three issue.
The £935 million lost to customer theft in the latest year represents over 70 per cent of the total cost and a massive 96 per cent of actual incidents. Customer theft has increased year on year since 2016-17. Employee theft was the second-highest in terms of cost at nearly £285 million. Robbery and burglary taken together saw a reduction to £25 million (more householders were at home during lockdown).
Cost of crime to retail sector
The rise in the cost of customer theft to nearly £1 billion was far in excess of any other cost and cannot be set aside in overall thinking about crime rates and prevention. In the BRC survey, this element was nominated in overall terms a close second to violence.
“Against this background, only six per cent of cases ever reach the courts, and only three per cent ever get prosecuted as aggravated offences,” said the BRC. “That is one reason for under-reporting with only 54 per cent of cases reported to police in the first place. While sometimes lack of evidence may be the reason, failure to prosecute or take the time even to investigate properly leaves victims believing their experience does not matter to the authorities and leaves the perpetrators to strike again, sometimes in the same store in the same circumstances.”
It further explained that theft is coupled with a perception that the police losses under under £200 are just part of the cost of doing business and that, even if prosecuted, the sentence will be relatively light: “Some even appear to think that it is a problem for shops themselves to overcome rather than for any law enforcement. Our own evidence from the survey is strongly supported by the submissions to the Government’s Call for Evidence on retail violence and abuse. Lack of police response; lack of prosecution; a perception in the media that low-level crime would be ignored by police; the lack of police resources and numbers; a greater willingness by gangs and addicts to use violence in pursuit of a theft; general societal issues – all featured in the responses.”
To understand the exact number of crimes against businesses, the government has announced that it will release the data from the year ending March 2021. The Commercial Victimisation Survey, which looks at crime against businesses in England and Wales in the wholesale and retail sector will be released on 31 March next year.
Types of retail crime:
Retail businesses may be at risk from certain types of crime. To protect yourself be aware of these:
Shoplifting is a common crime committed against retail business. It involves stock being stolen by a thief posing as a customer. It may be committed by individuals or organised groups.
Money fraud is when criminals use an illegal method to pay for goods. This may include counterfeit cash, stolen credit cards or fraudulent cheques.
Checkout fraud includes a number of tactics where criminals avoid paying in full for goods when paying at the tills. Examples include swapping barcodes or price stickers for a less expensive item or deliberately failing to swipe a product at a self-checkout.
Refund fraud is another crime that can happen at the till. It can take the form of an offender attempting to return a stolen item in exchange for money or credit, or falsifying receipts.
Burglary can be committed against retail stores, usually when the shop is closed. These 'smash and grab' crimes involve forcing entry and stealing merchandise.
Abuse can be aggressive or violent behaviour of customers towards shop workers.
Vandalism is also a risk for retail businesses. It could include graffiti, smashed windows or damaged signs.
Online scams are a risk for retailers, particularly those who sell online or hold customer data digitally. They could become a victim of online fraud or cyber security breaches.
Measures to protect your business:
Retail crime’s impact on the business can be reduce by taking reasonable steps. Measures should aim to make it tough to commit a crime and increase the risk of the offender being caught.
Premises security- Taking steps to secure your retail premises can help protect against vandalism, burglary and other crimes. Measures that can be taken include alarm systems, security lighting or shutters.
Money security- The risk of cash theft can be reduced by reducing the amount of money kept on premises. To prevent payment fraud check for counterfeit notes, using a secure chip and pin system and inspecting cheques carefully.
Theft prevention- To prevent theft may include regular stock checks, locked cabinets for high value items and CCTV.
Cyber security- As an online retail business, you should ensure that your point-of-sale system is as secure as possible. If you sell online, you could be particularly at risk of online scams, malware and viruses.
Wiltshire Police have arrested five people and seized more than £55,000 worth of illicit vapes, tobacco and alcohol following a series of warrants in the Broadgreen area of Swindon.
In a joint operation HMRC and Trading Standards, officers executed four warrants in Manchester Road at three stores and a property on Tuesday as part of the force’s ongoing Clear Hold Build work within Broadgreen.
The raids led to the seizure of thousands of pounds worth of illegal vapes which breached the legal capacity limit and “were for sale directly next to the counters.” Officers also seized illicit tobacco and alcohol.
Some vapes were advertised as containing more than 15,000 puffs – well in excess of the 600 puff limit for disposable vapes.
Five men were arrested on suspicion of breaching section 92 of the Trade Marks Act 1994. They have been taken into custody for questioning.
“This was a highly successful morning involving excellent multi-agency work,” Sergeant Winter, of the Swindon Central South Neighbourhood Team, said.
“Community intelligence is vital to enable us to conduct operations like this. If you have any concerns around activity going on in your community then please report it to us.”
As industry leaders is cash handling, Volumatic has long supported the use of cash and the importance of maintaining access to cash for both consumers and businesses. The company recognises the importance of the new set of rules created by the Financial Conduct Authority (FCA) two months ago, to safeguard access to cash for businesses and consumers across the UK.
Since introduction, the new rules are intended to ensure that individuals and businesses who rely on cash can continue to access it and the outcome has already sparked the creation of 15 new banking hubs across the UK, including one in Scotland, with many more to follow.
These hubs provide shared spaces for consumers to access basic services, such as depositing and withdrawing cash, and are being embraced by businesses keen to support the use of cash, who have been struggling in recent years due to the flurry of bank closures across the UK.
With this in mind, Volumatic welcomes the increase in banking hubs and other facilities but recommends businesses go one step further to make things even easier.
“We have known for some time that more and more people are using cash again on a daily basis and so it’s great that access to cash is being protected by the FCA, something that we and others in the industry have been campaigning for, for a long time,” said Volumatic’s Sales & Marketing Director Mike Severs. “Both businesses and consumers need to have easy and local access to cash, and these new rules ensure cash usage continues to rise and will encourage more businesses to realise that cash is still an important and valid payment method.”
With time being of the essence for most businesses, making a journey to the nearest bank, banking hub or Post Office isn’t always possible on a daily basis, plus there is the obvious security risk to both the money and the individual taking it to consider.
Volumatic offers integration with the G4S CASH360 integration
Volumatic’s partnership with G4S, announced back in April 2024, means every business dealing in cash anywhere in the UK can have access to a fully managed solution. This will be especially relevant to those who currently have to walk or travel a distance to a bank or PO to deposit their cash.
Severs adds: “Although having more banking facilities is fantastic news, Volumatic can help businesses even more by bringing the bank to them through an investment in technology like the CCi that can offer integration with the G4S CASH360 solution. Together, we make daily cash processing faster, safer, and more secure and the combination of solutions will save businesses time and money for years to come, making it a truly worthwhile investment.“
Volumatic offers a range of cash handling solutions, with their most advanced device being the CounterCache intelligent (CCi). This all-in-one solution validates, counts and stores cash securely at POS, with UK banks currently processing over 2.5 million CCi pouches each year. When coupled with the upgraded CashView Enterprise cash management software and its suite of intelligent apps, the Volumatic CCi can offer a full end-to-end cash management solution – and now goes one step further.
It does this by providing web service integration with other third-party applications such as the CASH360 cash management system, provided by the foremost UK provider of cash security, G4S Cash Solutions (UK).
“Ultimately, only time will tell how successful the FCA’s new rules will prove. In the short amount of time the new legislation has been in place, the signs are already looking good, and coupled with the new technology we offer, it is a good thing for businesses and consumers alike in the ongoing fight for access to cash and more efficient cash processing,” concludes Severs.
Retail technology company Jisp has launched an NPD service as part of its new Direct to Retailer business unit.
The new NPD service will allow brands to launch or trial new products in a guaranteed number of convenience store locations, with on the ground review of execution by Jisp’s retail growth manager team, and performance data and insights deliverable through its scanning technology and back-office systems.
Brands will also be able to draw on retailer and consumer feedback on the product and its performance thanks to Jisp’s significant resource in user communication, with over 1,000 retailers and more than 100,000 registered shoppers.
Brands can set the parameters of the NPD activity delivered through Jisp’s new service, selecting the duration of the campaign, the number of stores to launch into and even the geographic spread or demographic make-up of the stores included.
Product merchandising and promotional execution in store is monitored by the Jisp RGM team and full reporting is available to help brands better understand the success of their new product and shape future promotional strategy.
This robust data and insight set means that Jisp can not only provide a reliable view of what is selling in stores, but through its scanning technology can also indicate who is buying the product, when, where and why.
Alex Rimmer
“As part of our recent strategic review and restructure, we identified five key pillars of growth, or business units through which to drive new business,” said Alex Rimmer, director of marketing & communication at Jisp.
“Our existing core business already provided us the means to develop new services efficiently and through discussions with major brands, retailers, wholesalers and industry authorities, we identified a need for guaranteed implementation and execution of NPD in the convenience sector.”
Compliance is further assured using Jisp’s Scan & Save scanning technology along with a retailer reward scheme which pays stores for their participation and commitment to the process.
With 1,000 stores already registered with Jisp, the company is in talks with other businesses about opening the new NPD service to their stores given the benefits of securing NPD and reward for execution.
“This is a Win-Win for the sector,” added Alex Rimmer. “Brands can create a bespoke NPD launch campaign with a guarantee that their product will be instore, on shelf and correctly merchandised and promoted, receiving actionable data and insight to shape future strategy. Retailers secure access to NPD, support in merchandising it and reward for taking part, while customers find more local touch points where NPD from their favourite brands are available.”
With this new service promising to be such a valuable asset to the market, retailers and brands are encouraged to contact Jisp to capitalise on the opportunities.
Tesco is slashing the price of more than 222 own-brand and branded products in its Express convenience stores.
Essentials including milk, bread, pasta and coffee are included in the lines which have been reduced in price by an average of more than 10 per cent at Tesco Express stores. The retail giant has made more than 2,800 price cuts across stores in recent months. With 2,048 of convenience stores at the end of the 2023-24 financial year, Tesco aims to benefit hundreds of thousands of customers from the cheaper deals.
The firm said the move comes in the wake of more than 2,800 price cuts made by the chain across its stores in recent months. From Wednesday, customers will pay £1.45 for a four-pint bottle of milk at their local Tesco Express store (down from £1.55) and a Tesco Toastie White Thick White Loaf is also 10p cheaper at 75p.
There are even bigger savings on Tesco Chicken Breast Portions (300g), which have dropped in price by 25p to just £2.25 and a 200g jar of Tesco Gold Instant Coffee now also costs 25p less at just £2.25. Among the branded products with price cuts are Warburtons White Sliced Sandwich Rolls, with the price of a six-pack cut by 10p to just £1.20 and Domestos Original Bleach 750ml, which is now just £1.19 in Express stores after an 11p price cut.
Tesco CEO Ken Murphy said, “Today’s round of price cuts on more than 200 lines in our Express stores underlines our commitment to offering great value to Tesco customers.
"Whether you are picking up coffee and milk for the office or a loaf of bread and a tin of soup on the way home, our Express stores offer both convenience and great value.”
This comes a week after One Stop, the convenience store chain owned by Tesco, has reported a surge in sales to nearly £1.3bn during its latest financial year. The Walsall-based company posted a revenue of £1.29bn for the 12 months to 24 February, 2024, an increase from the previous year's £1.17bn. Over the course of the year, the number of stores directly operated by One Stop increased from 712 to 733, while its franchised locations also grew from 291 to 317.
1. One in five people who have successfully quit smoking in England currently vape, with an estimated 2.2 million individuals using e-cigarettes as a smoking cessation tool.
2. The increase in vaping among ex-smokers is largely driven by the use of e-cigarettes in quit attempts, with a rise in vaping uptake among people who had previously quit smoking for many years before taking up vaping.
3. While vaping may be a less harmful option compared to smoking, there are concerns about the potential long-term implications of vaping on relapse risk and nicotine addiction. Further research is needed to assess the impact of vaping on smoking cessation outcomes.
ABOUT one in five people who have stopped smoking for more than a year in England currently vape, equivalent to 2.2 million people, according to a new study led by UCL researchers.
The study, published in the journal BMC Medicine and funded by Cancer Research UK, found that this increased prevalence was largely driven by greater use of e-cigarettes in attempts to quit smoking.
However, the researchers also found a rise in vaping uptake among people who had already stopped smoking, with an estimated one in 10 ex-smokers who vape having quit smoking prior to 2011, when e-cigarettes started to become popular. Some of those smokers had quit for many years before taking up vaping.
The study looked at survey data collected between October 2013 and May 2024 from 54,251 adults (18 and over) in England who reported they had stopped smoking or had tried to stop smoking.
“The general increase in vaping among ex-smokers is in line with what we might expect, given the increasing use of e-cigarettes in quit attempts. NHS guidance is that people should not rush to stop vaping after quitting smoking, but to reduce gradually to minimise the risk of relapse,” lead author Dr Sarah Jackson, of the UCL Institute of Epidemiology & Health Care, said.
“Previous studies have shown that a substantial proportion of people who quit smoking with the support of an e-cigarette continue to vape for many months or years after their successful quit attempt.
“However, it is a concern to see an increase in vaping among people who had previously abstained from nicotine for many years. If people in this group might otherwise have relapsed to smoking, vaping is the much less harmful option, but if relapse would not have occurred, they are exposing themselves to more risk than not smoking or vaping.”
For the study, researchers used data from the Smoking Toolkit Study, an ongoing survey that interviews a different representative sample of adults in England each month.
The team found that one in 50 people in England who had quit smoking more than a year earlier reported vaping in 2013, rising steadily to one in 10 by the end of 2017. This figure remained stable for several years and then increased sharply from 2021, when disposable e-cigarettes became popular, reaching one in five in 2024 (estimated as 2.2 million people).
The researchers found, at the same time, an increase in the use of e-cigarettes in quit attempts. In 2013, e-cigarettes were used in 27 per cent of quit attempts, while in 2024 they were used in 41 per cent of them.
Senior author Professor Lion Shahab, of UCL Institute of Epidemiology & Health Care, said: “The implications of these findings are currently unclear. Vaping long term may increase ex-smokers’ relapse risk due to its behavioural similarity to smoking and through maintaining (or reigniting) nicotine addiction. Alternatively, it might reduce the risk of relapse, allowing people to satisfy nicotine cravings through e-cigarettes instead of seeking out uniquely harmful cigarettes. Further longitudinal studies are needed to assess which of these options is more likely.”