A passionate journalist with about a decade of experience, Pooja has developed a strong hold on the UK grocery retail sector. From exploring legislative changes, supply chain shifts, consumer buying habits, trends to retail crime, her work is driven by a deep belief in investigating, finding the truth and telling authentic unbiased stories.
Be it convenience pathbreakers, wholesale trendsetters or Post Office Horizon scandal victims, Pooja has an equal flair for deciphering industries as well as human complexities. At Asian Trader, she aims to bridge the gap between policy, trade, and the shop floor, always keeping a finger on the pulse of what matters most to retailers.
Retail trade union Usdaw has provided written evidence to the Low Pay Commission (LPC) on minimum wage rates, calling for calls for at least £12 per hour, as a step towards £15 for all workers, thereby ending rip-off youth rates.
The LPC’s annual call for evidence will help shape the recommendations they will make to the Government this autumn about the new minimum wage rates, which are expected to come into force on 1 April 2024.
Paddy Lillis – Usdaw General Secretary says that Britain desperately needs a pay rise.
"Now, with inflation remaining in double figures for over a year, many workers are reaching breaking point. We have provided the Low Pay Commission with evidence of why we need a new deal for workers that provides the highest possible increase to the minimum wage and more secure employment.
“We are calling on the Low Pay Commission to be ambitious with their recommendation. Workers have faced a ‘perfect storm’ of price rises across a range of essentials, including food and fuel, which impacts every household. Regardless of whether inflation starts to drop, there is no sign of the pressure on working people easing, as wages continue to lag behind inflation, dragging living standards down. Lower income households in particular are vulnerable to price changes and this should be a consideration over and above headline inflation rates.
“Usdaw’s response to the Low Pay Commission’s consultation on next year’s minimum wage rates calls for at least £12 per hour as a step towards £15 for all workers, ending rip-off youth rates. If you’re old enough to do the job, you’re old enough to be paid the rate for the job. We are also looking to the LPC to press the Government to act against one-sided flexibility, by reiterating their previous recommendation for workers to have the right to switch to a contract reflecting hours worked.”
Usdaw’s call for a New Deal for Workers includes minimum wage of at least £12 per hour immediately, as a step towards £15 for all workers, ending rip-off youth rates, minimum contract of 16 hours per week, better sick pay for all workers, protection at work, proper social security system, job security, fair treatment and equality for all workers and voice at work.
WHSmith has on Friday announced the sale of its UK high street business to Modella Capital, in a move to concentrate on its higher-growth travel retail markets.
The deal, which values the high street business at £76 million on a cash and debt-free basis, will see WHSmith receive gross cash proceeds of £52 million.
The sale marks a significant strategic shift for WHSmith, allowing the management to focus on the substantial growth opportunities within its key travel markets. Over the past decade, WHSmith has increasingly focused on its travel business, which in the last financial year, accounted for 75 per cent of the group's revenue and 85 per cent of its trading profit.
“As we continue to deliver on our strategic ambition to become the leading global travel retailer, this is a pivotal moment for WHSmith as we become a business exclusively focused on travel,” Carl Cowling, group chief executive, commented
The travel business operates across 32 countries and includes major airport locations, hospitals, and rail stations, both in the UK and internationally. The company will continue to trade under its historic 233-year-old brand name within its travel divisions.
“high street is a good business; it is profitable and cash generative with an experienced and high-performing management team. However, given our rapid international growth, now is the right time for a new owner to take the high street business forward and for the WHSmith leadership team to focus exclusively on our travel business," said Cowling.
Under the new ownership, the high street business will be led by Sean Toal, the current CEO of the high street business, and will eventually rebrand as TGJones, following a short transitional period operating under the WHSmith brand. All stores, colleagues, assets, and liabilities of the high street business will transfer to Modella Capital as part of the transaction.
Retailers association welcomes new chapter for WHSmith high street stores
The British Independent Retailers Association (Bira) has welcomed the announcement, while expressing cautious optimism for the future of these important retail spaces.
“The sale of WHSmith's high street business to Modella Capital represents a significant change for the UK retail landscape, but importantly, it appears these stores will continue to operate under new ownership rather than close entirely,” Andrew Goodacre, Bira CEO, said.
“We welcome Modella Capital's investment in these high street locations and hope this will secure the future of these stores, protect valuable jobs, and maintain essential services like Post Office counters that many communities rely upon.
“As champions of retail diversity and vibrant high streets, Bira sees potential in this transition. We hope Modella Capital will bring fresh ideas and renewed investment to these locations.
"The high street continues to face significant challenges, but this acquisition shows there is still value and opportunity in town centre retail when approached with the right business model and investment.”
The Co-op Group has today (28) re-affirmed its commitment to the independent retail sector through the launch of Co-op Wholesale, with its fascia brand being fully retained as part of the suite of services available to Co-op’s independent partners.
Drawing on over 160 years of wholesale heritage, this move re-enforces the Co-op Group’s commitment to drive increased value for independent retailers, whilst fuelling expansion ambitions into broader corporate business to business markets, and vision to deliver the best of Co-op to its trusted partners.
Marking a pivotal milestone in the growth trajectory for the business, Katie Secretan, has also been appointed as the Managing Director for Co-op Wholesale.
Joining Nisa in January 2024, previously holding the position of Retail & Sales Director, Katie has been instrumental in unlocking growth opportunities for both current retailers and prospects, as well as new corporate partnerships and building the foundations to support the businesses ambitious growth targets.
Jerome Saint-Marc, Managing Director for B2B and Growth at Co-op, said, “Our commitment to all our partners remains as strong as ever, to ensure their businesses drive profitable growth now and for generations to come.
"Our move to Co-op Wholesale is a strategic step forward for us and one we’re immensely proud of. It’ll allow us to deliver expansive growth and operational excellence for our B2B partners, bringing them the products they need, at the right price, when they need them.
“With a new leadership team, strategy and vision, we have one clear goal and that is to drive growth by bringing the best of Co-op to our partners. And following the expertise, drive and passion we’ve witnessed from Katie in the last year, I am delighted that she will be stepping into her role to power the business forward.”
Co-op Group launches Co-op Wholesale
Co-op Group
Katie Secretan, Managing Director for Co-op Wholesale, said, “We’re clear that this is more than just a supply relationship. Co-op Wholesale is backed by a business built on purpose and we’ll use our platforms to champion what matters most to our diverse partner base, as we know that we can make greater impact when we work together.
“Under Co-op Wholesale, we’re already making significant growth opportunities through corporate accounts as well as traditional retailers, and we’re looking forward to seeing what we can achieve together.”
Despite the current economic and social headwinds facing the retail sector, the Co-op Group remains committed to and excited by the longer-term prospects for the convenience market and the vital role played by independent retailers within the sector.
With significant buying power, industry-leading quality own-brand products, and a supply chain built for convenience, Co-op Wholesale can deliver an unrivalled proposition that will power growth for both independent retailers and corporate partners alike, in today's fiercely competitive market.
Co-op prides itself on delivering best in class products and its own brand range remains a key differentiator for its B2B proposition.
The brand will continue to innovate in its range, to help its partners stand out from competition and drive greater loyalty with shoppers.
Working in parallel with insight-driven recommendations and category leadership for key convenience missions, this partnership will optimise every store location for maximum impact to drive sustainable growth.
The adaptable model from Co-op Wholesale can help any partner scale and drive sustainable growth, with the flexibility to operate their store to grow, their way.
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Pedestrians carry shopping bags from Selfridges and CANVVS as they walk past shops in central London on March 14, 2025.
British retail sales unexpectedly rose in February, figures from the Office for National Statistics showed on Friday, defying most forecasts from analysts who had predicted a fall against a backdrop of weak overall growth in the economy.
Sales volumes increased by a monthly 1.0 per cent, driven by non-food sales although supermarkets saw a drop after a surge in business in January, the Office for National Statistics said.
A Reuters poll of economists had pointed to a monthly fall of 0.4 per cent in sales volumes. The ONS revised January's month-on-month increase to 1.4 per cent from an initial 1.7 per cent.
“It was a positive month for household goods stores with their largest rise since April 2021, driven by hardware store sales,” ONS senior statistician Hannah Finselbach said, adding clothing sales also picked up due to widespread discounting.
Separate ONS data showed British households saved more money as a proportion of their income at the end of 2024 than at any point in nearly 15 years, apart from during the COVID pandemic.
The household savings ratio rose to 12 per cent in the fourth quarter of 2024, up from 10.3 per cent in the third quarter.
That bank of savings - and the possibility it could be unlocked - is one reason why some economists think tepid economic growth can pick up later in the year.
The ONS on Friday confirmed the economy expanded by 0.1 per cent in the fourth quarter of 2024.
Retail sales volumes for the three months to February rose by 0.3 per cent, the first increase by that measure since the three months to November.
How the economy fares after the imposition of tax hikes on employers, higher regulated energy bills and a raised minimum wage - all taking place next month - is a key question for policymakers.
"Food inflation remains high, meaning consumers are buying less, and retailers will be feeling cautious in the build up to changes to wage costs next week," said Oliver Vernon-Harcourt, head of retail at Deloitte.
Retail sales were 2.2 per cent higher than a year earlier, compared with the median poll forecast for 0.5 per cent annual growth.
This week, clothing retailer Next raised its profit outlook after better than expected trading. But home improvement retailer Kingfisher said consumer sentiment had been dented by measures in the government's budget last October.
The ONS data highlighted a stark contrast between food and non-food sectors, with the latter seeing 3.1 per cent increase in sales volumes. In contrast, food sales volumes fell by 2.0 per cent. Clothing sales showed a rebound, increasing by 2.3 per cent after a previous month's drop.
“Retail sales volumes came in better than expected in February. The trends from last month effectively reversed with food sales falling after a very strong January and non-food categories rebounding following last month's weakness,” Charlie Huggins, manager of the quality shares portfolio at Wealth Club, observed.
“These figures, along with yesterday's better-than-expected results from retail bellwether Next, indicate that consumers are still feeling confident enough to spend despite the gloomy economic headlines.”
However, he cautioned that “retailers are having to work harder than ever before” through “increased levels of discounting,” which could impact profit margins.
Consumer confidence improving
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, echoed this sentiment, stating, “Resilient retailers have dusted themselves off after a challenging December and seen incremental growth at the start of the year. Consumer confidence is improving and widespread discounting has tempted consumers to spend – renovating homes and gardens, bagging the latest iPhone or hitting the sales to update their wardrobes.”
She also pointed to a “20 per cent annual jump in sales” for jewellers, potentially linked to “a gold rush due to rising inflation and economic uncertainty.”
Thomas Pugh, economist at RSM UK, added: “There are finally some signs that the UK consumer is starting to come back to life. Consumer confidence ticked up again in March and the services PMI jumped higher, partly because of strong demand from consumers.”
He anticipates that “strong real household income growth should continue to drive a gradual increase in retail sales this year, even if overall economic growth remains relatively subdued.”
Despite the positive figures, concerns remain about the broader economic landscape. Silvia Rindone, EY UK&I Retail Lead, commented that the February’s retail sales figures continue to reflect a challenging landscape for retailers.
“Despite real wages continuing to grow at a fast pace, this increase has not yet translated into higher consumer confidence, which remains subdued. Ongoing geopolitical tensions and rising wage costs has meant retailers are continuing to navigate an uncertain trading environment,” she said.
However, she expressed optimism for “Easter and school holidays on the horizon” as potential sales boosters, while advising retailers to “remain agile and focused on customer-centric strategies” to navigate the ongoing economic uncertainties.
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x-hoppers debuts new AI upgrades built for retail’s frontlines, boosting security, team flow and in-store efficiency
x-hoppers, the leading AI-powered in-store communication platform, has announced new features to its connected store suite, designed to strengthen loss prevention, boost team productivity and automate key retail tasks, all in a single, unified system.
By combining hands-free headsets, AI-powered theft detection and real-time automation tools, x-hoppers helps retailers cut shrink, improve team coordination and deliver faster, safer in-store experiences. Built for the pace of frontline work, it replaces disconnected tools with one seamless solution, supporting associates and elevating the customer journey, from stockroom to checkout.
Retailers attending the Retail Technology Show (April 2-3, ExCeL London, Booth C40) will be the first to experience these innovations, already proven to reduce shrink by 60 per cent and detect up to 26 theft incidents per store daily, all before they escalate.
“Retail doesn’t slow down and neither can technology,” said Graham Dixon, chief technology officer, x-hoppers. “That’s why our team pushes continuous updates across AI, automation and usability. x-hoppers isn’t just a product, it’s a growing ecosystem designed to meet the changing pace of store life. Every feature we add is tested in real-world environments to ensure it works for retailers, not the other way around.”
Latest enhancements
The newest release reflects x-hoppers’ commitment to solving store-level pain points with practical, intelligent tools that scale.
1. AI-Powered Security & Theft Prevention
Enhanced AI Theft Detection with AIVA (AI Video Alerts): x-hoppers’ proprietary AI-powered security solution now builds on its proven success with upgraded gesture recognition technology, offering greater precision in detecting suspicious behaviour and identifying high-risk theft periods.
StaffSafe Integration: Theft-deterrent announcements help de-escalate incidents before they happen, while live alerts connect teams with remote intervention units for immediate response.
2. Workforce Optimisation
AI Assistant 2.0: Employees can now log in via voice authentication, receive real-time task recommendations and access multi-language training.
Intelligent Voice and Chat Agents: These digital agents bridge the gap between online and in-store operations, resolving customer queries, assigning tasks, and escalating alerts, all without manual input.
Dedicated Mobile App: The new channel offers greater flexibility, featuring push-to-talk, theft alerts and real-time notifications.
Customisable AI-Driven Smart Headsets: Designed for the dynamics of frontline work, now available in various styles for retail associates, security personnel and managers.
3. Task & Store Automation
MOOS Smart Shelf Integration: AI-driven restocking alerts, high-value item tracking and automated inventory replenishment, transforming stores into self-optimising environments.
Trello Integration: The new integration bridges task management and in-store execution by sending card assignments directly to the corresponding associate’s headset, turning digital workflows into immediate frontline action.
Proven at Scale
Since launching in April 2024, x-hoppers has already driven measurable results, with clients reporting:
60% reduction in shrink, detecting an average of 26 theft incidents per day before escalation.
35% increase in sales through faster, more personal customer service.
50% faster employee onboarding with real-time AI training and support.
3+ hours saved per employee per day through automation and hands-free communication.
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Jars of Nescafe Gold Instant coffee, part of food giant Nestle's portfolio, are seen at the company's headquarters in Vevey, Switzerland, February 21, 2024.
If your favourite coffee beans have vanished from the shelves, don't worry - they will return soon. The bad news is they will be up to 25 per cent more expensive.
Roasters such as Lavazza, Illy, Nestle and Douwe Egberts maker JDE Peet's are currently in talks with retailers about passing on costs from a near doubling of arabica coffee prices over the past year, according to eight industry sources.
Raw arabica prices have spiked due to four successive seasons of deficit as adverse weather makes it harder to grow enough of the delicate beans to meet consumer demand.
As roasters press for price hikes, grocery stores and supermarkets push back, postponing signing new supply deals to the point where some have run out of coffee stock.
In one such example Dutch supermarket chain Albert Heijn, the country's largest, ran out of coffee products like Douwe Egberts and Senseo.
The products returned to the shelves on 20 March, albeit at higher prices, a spokesperson for Albert Heijn said after the firm concluded talks with JDE Peet's, one of the world's top coffee roasters.
"JDE's purchase prices have increased significantly. We will absorb part of this price increase to keep the products affordable," the Albert Heijn spokesperson said.
L'or and Douwe Egberts coffee packets are seen at a Carrefour supermarket in Brussels, Belgium, May 22, 2020. REUTERS/Francois Lenoir/File Photo
JDE Peet's, which has warned of a profit decline this year due to surging coffee costs, said the stand-off with buyers in the Netherlands and Germany resulted in some of its products missing from the shelves. It added, however, that it has since concluded 90 per cent of its price negotiations globally.
Global prices for arabica, typically used in roast and ground blends, have gained more than 20 per cent this year after soaring 70 per cent last year as Brazil - producer of nearly half the world's arabica - suffered one of its worst droughts on record.
On average, the raw beans account for about 40 per cent of the wholesale cost of a bag of roast and ground coffee.
That means that if last year's raw bean price jump was passed through in full this year, it would equate to a 28 per cent price rise to the consumer, said Reg Watson, director of equity research at Dutch Bank ING.
Watson believes prices will rise 15 per cent-25 per cent and that in some markets consumers may feel the hike in one shot.
Rationing
Even steeper rises are taking place in countries whose currencies have weakened significantly against the dollar. These include Brazil, the world's second largest consumer of the beverage as well as the top grower.
According to documents sent to clients and seen by Reuters, 3 Coracoes, a large Brazilian roaster, raised roast and ground prices by 14.3 per cent on March 1, having previously hiked them by 11 per cent in January and 10 per cent in December.
3 Coracoes did not respond to requests for comment.
Brazilian coffee roasters association ABIC said price rises in the country are steep because in local currency terms, raw bean prices rose 170 per cent in Brazil last year.
In response, Brazilian shop shelf prices have surged 40 per cent, with more increases coming as early as this month, said ABIC.
"People are already rationing, changing their habits. If before they used to make a big thermos at home for the family, sometimes throwing what was left down the sink, now they cut the waste," ABIC president Pavel Cardoso told Reuters.
Data prepared for Reuters by market research firm Nielsen shows the volume of roast and ground coffee sold in North America and Europe, by far the world's biggest consuming regions, fell 3.8 per cent last year as prices rose 4.6 per cent.
With price rises this year expected to be far steeper, the decline in sales volumes should widen.
Folgers coffee maker J M Smucker, which sells to US retailers such as Walmart and Target, expects a decline in volumes in its fiscal year starting in May as it raises prices again, its chief financial officer Tucker Marshall said at a conference call earlier this month.
The firm, which also sells Dunkin and Cafe Bustelo coffee, already raised prices last June and October.
Living hand to mouth
Of equal concern for roasters is the fact that cash strapped consumers are pushing back against higher priced goods by bargain hunting or trading down to supermarket brands like Tesco's finest.
These brands, which the industry calls "private label", include many products beyond coffee and are produced in-house by supermarkets in order to cut on costs and provide consumers with cheaper alternatives.
Data prepared for Reuters by Chicago-based market research firm Circana shows that in terms of volumes sold, US private label coffee's share of the total market grew by 13 per cent between 2021 and 2024, from 20.51 per cent of the total market to 23.12 per cent.
Roasters are, as such, in a bind. They can absorb some cost increases and hope consumers keep buying, or they can raise their prices so that their profit margins don't fall.
Either way the result is a hit to overall profits that hasn't even spared coffee house chains such as Starbucks - far less exposed than the likes of JDE Peet's as raw beans account for less than 2 per cent of the cost of a cup of coffee in a cafe.
Roasters and traders are meanwhile buying as little coffee as possible as they struggle to pass on costs to supermarkets. An executive at a large storage sector firm said coffee depots close to US ports currently have half their normal volumes.