Retailers are being urged to plan now for National Minimum Wage and National Living Wage rises.
Rotas, people and payroll solution provider S4labour is urging independent retailers and forecourt operators to plan now for National Minimum Wage and National Living Wage rises.
From 1 April 2023 the National Minimum Wage (NMW) and the National Living Wage (NLW) will rise by the largest amounts since the NMW was introduced in 1998. This will come as a nasty shock to many convenience and fuel retailers who also need to cope with steep increases in energy costs at this same time.
The new NLW rise means the cost of a typical employee, working 37.5 hours a week will jump from £451 a week to £495 when wages, National Insurance and holiday accrual are taken into account.
S4labour is an established rotas, people, and payroll solution, which manages labour planning and costs with accuracy and ease. The system offers full control of rota budgets with visibility of weekly, daily and even hourly costs, so retailers know what they are paying out before they have overspent their budget.
Garry Craft, S4labour, Managing Director Convenience Stores, says that it is essential that every independent business takes note of the changes due to take effect in April and reviews their workers' pay rates where applicable.
S4labour is the intuitive labour management software designed to help independent convenience retailers reduce costs, save time, and grow sales through better labour management.
“We are advising independent retailers to ensure they are commencing increases from the correct date in April. These new changes will impact the profitability of every store, so they should prepare their finances accordingly. We make the changes automatically for all existing clients whether they pay their employees on a weekly or monthly basis.”
The NMW and NLW threshold changes can create additional work for independent retailers, putting pressure on them to balance new budgets and overheads. Navigating these changes requires the right information and processes – and with the correct tools from S4labour, retailers can deliver better controls, planning and workflows, and reduce risks of compliance failures.
“It can be expensive for retailers to run their own payroll in-house. We have a cost-effective option available which helps those who do not have the time or the trained staff to do this in-house. Once hours are confirmed for store employees, payroll is processed without any further work from the employer,” adds Craft.
The S4labour app is updated automatically, so retailers employing teams of people never need to worry about implementing new regulations and can focus on working in their stores and providing their local communities with excellent service.
Leading independent retailer Guy Warner who is already using the app say that S4labour gives us a snapshot of what our true labour costs are at any one time. Knowing this has been a real eye opener.
"In terms of efficiencies, it has driven costs down managerially. It is helping us manage our labour, control our labour costs and it is taking managerial time out of the process. Implementation was easy because we always had someone to talk to rather than relying on virtual help. I’m not sure how we worked without it before.”
Rav Garcha
Retailer Rav Garcha says, "We knew there had to be an easy solution to managing rotas, holidays and sickness. S4labour encompasses everything – great visibility, supports multiple sites, all the data is in one place and the onboarding, training and support has been great. Clarity is a big benefit - seeing what all the numbers actually are and how to plan sales accordingly is valuable to manage efficiency."
It’s an affordable and efficient technology solution that is driving us further, and it is allowing us to invest in people.”
Retailer Ian Lewis says that Fridays used to be chaotic but now that rotas, payroll and holiday entitlements are established, it’s freed me up to focus on other important jobs.
"S4labour has made a huge impact on everyone working in the store. Staff can tap in and out and instant holiday visibility for me and the team is a huge benefit. It really has changed the way we work, and certainly saved on costs.”
Tips for retailers from S4labour:
Get visibility of what you have been spending so that you can start to see the areas you might be overspending. The only way to do this is with a system that gives week-by-week and day-by-day insight into what you are spending, rather than just looking at totals for the quarter.
Get visibility of what you are spending before you have spent it, so you are not burdened with any unexpected costs. Seeing your costs as you build the rota has a significant impact on efficiencies, and you can avoid finding out too late from the accountant that you have overspent.
Ensure you are paying for actual hours worked. Benchmark data shows that the introduction of digital time and attendance saves on average 15 minutes per employee per week compared to relying on inaccurate timesheets.
Make time savings where you can. S4labour are experts in reducing admin, which can save hours when taken out of the back office and management and returned to the shop floor.
Get more out of your team. Driving the engagement and motivation of staff with effective communication makes a big difference to how well your labour is spent. Using a team app as a point of truth for shift allocations and tasks will increase productivity for every shift.
A.F. Blakemore & Son, the family-owned business operating SPAR convenience stores and serving retail, foodservice and wholesale customers, has announced strong results for the 2023-24 financial year in a rapidly changing environment.
Chairman, Peter Blakemore announced, “Despite sales declining slightly from £1.24bn to £1.18bn, I am pleased to present results, showing positive actions on high margin categories and cost control meant adjusted EBITDA increased by 52 per cent from £19.3m to £29.4m after exceptional items.”
Sales momentum came from an ongoing investment in customers that delivered innovation including Vape, PRIME and MrBeast alongside food to go across partnered and owned and food brands, including Country Bridge Meats, Harriet’s Bakery, and Philpotts Food to go.
Instore customer experience was elevated with a digital first approach incorporating ESELs and digital screens across the company owned estate.
Significant investments in technology across the company owned SPAR estate have driven rigour and efficiency, whilst energy efficient plant and equipment in partnership with Gridserve, saw four EHGV trucks introduced into the Blakemore fleet and work in the supply chain removed six million food miles from the supply chain network.
Whilst the second half was more difficult with increased competition, poor weather and reducing inflation, footfall remained positive, and productivity initiatives delivered improved margins.
Acknowledging the role of colleagues within the business Peter thanked them for their approach and commitment to the company and expressed his confidence in the focus and energy the new CEO, Carol Welch and her senior leadership team have brought to the business.
Most Brits visited a retail destination during October and November 2024, shows a recent report, highlighting the resilience of physical retail.
According to the latest Consumer Pulse Report by MRI Software, in partnership with Retail Economics, 88 per cent of the UK population visited a retail destination during October and November 2024 — an increase of 86.1 per cent since May 2024. The report also reports an average of 2.2 visits per person per month.
The latest survey reveals that 31 per cent of office workers play a key role in high street retail, with visits peaking during lunch hours.
33 percent of office workers choose to visit after 5pm on weekdays, particularly Tuesdays and Wednesdays which are popular days to venture into the office.
As return to office becomes more widespread, the retail sector has an opportunity to maximise engagement and sales by leveraging these insights and presenting itself as a convenient shopping option for the hybrid workforce.
The under-35 demographic is increasingly motivated by experiential retail opportunities, such as dining and leisure. In November, this age group averaged 9.5 visits to physical retail destinations — more than double the frequency of those aged 55 and over. The rise of social commerce, which enables shoppers to make purchases within social media apps such as TikTok and Instagram, is likely influencing footfall into physical retail destinations and creating opportunities for in-store experiences.
“The latest findings depict a retail sector that continues to adapt and remain relevant as consumer behaviours shift,” commented Jenni Matthews, Marketing & Insights Director, MRI Software.
“With 88 per cent of the UK population visiting retail destinations and under-35s driving experiential trends, it’s clear that physical retail remains a powerful touchpoint for engagement.
“Retailers have an incredible opportunity to leverage these insights—not just to meet consumer expectations, but to exceed them by creating vibrant, immersive destinations that align with changing consumer behaviours.”
Retail leaders are prepared for a challenging start to 2025 following the Autumn Budget, bringing with it financialpressures and rising costs.
Consumers are already erring on the side of caution, as 51 per cent of shoppers remain concerned about the rising cost of living over the next six months. This figure is down from 60 per cent in May 2024, suggesting a gradual improvement in consumer confidence.
However, affordability remains top of mind, with shoppers prioritising value and cautious spending.
Retail crime is a growing problem not just a businesses but also for consumers as retailers, who are paying a heavy price related to crime, are expected to pass on the cost in the form of higher prices, shows a recent report.
According a new report by national law firm TLT, based on the survey of UK's top 100 retailers, the financial impact of retail crime transcends the losses from theft, damage, and personal injury in the form of increased costs from higher wages, security investments, and compliance with regulatory measures.
In fact, 80 per cent of retailers report increased costs related to safety and security measures.
The economic repercussions of retail crime are widespread and varied, affecting everything from daily operations to long-term business strategies on top of increased employment costs.
89 per cent of retailers are reporting material losses in inventory, which has a direct financial impact. In addition, 34 per cent have invested in additional security infrastructure, illustrating how retail crime has forced companies to prioritise safety over increased profits.
The report, based on a survey of the UK’s top 100 retailers, highlights the scale of the problem and how retailers are increasingly turning to technology such as AI driven analytics and biometric security systems as critical lines of defence.
Retailers are exploring a range of financial strategies to mitigate rising costs, but the most common (44 per cent) is passing them onto customers through higher prices. This approach means that the rise in retail crime is as much of an issue for consumers as it is for businesses. 42 per cent of retailers plan to increase product prices specifically to offset these crime-related expenses.
Meanwhile, 29 per cent are absorbing these costs internally, accepting the financial strain without adjustments to pricing or operations because they fear losing customers to lower-priced competitors. Additionally, to streamline and reduce costs, 24 per cent of retailers are implementing cost-saving measures in other areas.
The report shows that all (100 per cent) retailers reported experiencing some form of crime in the past year. 88 per cent reported incidents of shoplifting, 86 per cent reported cybercrime, 81 per cent reported physical abuse, and 86 per cent reported verbal abuse.
Verbal abuse was also experienced by 100 per cent of grocery retailers surveyed, added the report.
Retailers are implementing various strategies to fight the growing challenge of retail crime, with tagging products (to deter theft and track inventory) being the most common action (adopted by 61 per cent of businesses).
Restricting product displays or access follows closely, with 57 per cent of retailers taking this step to limit shoplifting. Modified store layouts, chosen by 44 per cent, aim to improve visibility and control over store areas, while 45 per cent have enhanced in-store security, bringing in additional safeguards to discourage criminal activity.
Increased staff presence in critical areas (34 per cent) provides a human deterrent, and some retailers (23 per cent) have even altered opening hours to close earlier and reduce the potential for incidents at night. 52 per cent of businesses are investing in enhanced property security features, such as reinforced doors and secure entry points.
Traditional threats like theft are now compounded by the rise of cybercrime, making it essential for retailers to prioritise collaboration, workforce training, and investment in both physical and digital security measures.
"Our findings show that retail crime is a growing problem but it is not just a business issue. The solution lies in a unified approach that combines innovation, workforce resilience, and meaningful government support to protect employees, businesses, and communities”, says Perran Jervis, Head of Retail & Consumer Goods at TLT.
The Competition and Markets Authority (CMA) on Wednesday launched an inquiry into the anticipated acquisition of The Famous Grouse, Naked Malt and affiliated brands by William Grant & Sons Group.
Edrington and William Grant & Sons reached an agreement for the sale of the brands in September last year. William Grant & Sons will buy the brands from The 1887 Company, a subsidiary of Edrington.
Founded in 1896 in Perthshire, Scotland, The Famous Grouse is a much-loved blended whisky brand that would add to William Grant & Sons’ portfolio of renowned whiskies and spirits, that includes Glenfiddich, Grant's, The Balvenie, and Hendrick's Gin, among others.
Edrington, which owns The Macallan, Highland Park and The Glenrothes single malts, said the deal marks the next stage of the company’s strategy to focus on the growth opportunities in the ultra-premium spirits category.
The CMA has invited comments on the transaction from any interested party and a decision on its initial investigation is expected by 27 March.
The UK is witnessing a continued resurgence in cash usage, as revealed by a new report from Nationwide Building Society. For the third consecutive year, cash withdrawals have risen, with ATM withdrawals increasing by nearly 5 per cent over the past year.
In 2024 alone, over 30 million withdrawals were made, totalling £4.34 billion. Since 2021, the number of cash withdrawals has surged by nearly 30 per cent, defying the narrative of digital payment dominance.
The report identifies economic uncertainty and the cost-of-living crisis as significant drivers of this trend. Consumers increasingly turn to cash for budgeting purposes, finding that using physical money helps them manage spending more effectively and maintain financial discipline.
The ongoing cost-of-living crisis has prompted many consumers and businesses to reevaluate their payment habits. For many, cash remains a trusted, resilient, and private method of payment. Businesses that have shifted to cashless models may be losing customers who prefer the option to pay with cash, underscoring the need for payment flexibility in a challenging economic climate.
“The recent figures show consecutive annual increases since the pandemic. With cash usage continuing to grow year on year, it’s evident that cash is no longer in decline,” said Mike Severs, Sales & Marketing Director at Volumatic, leaders in cash handling solutions. “Businesses must adapt to this trend by maintaining the option to accept cash and promoting it to customers. Investing in cash handling technology can streamline operations, improve efficiency, and reduce costs.”
Severs also highlighted the risks businesses face when going cashless. He adds: “Those who have moved to card-only payments should reconsider, as they risk losing customers and revenue. We have seen many retailers and quick-service restaurants reintroducing cash payments with significant success, boosting profits and enhancing customer satisfaction.”
As businesses adapt to the rise in cash usage, intelligent cash handling solutions can transform operations. Volumatic’s products, trusted globally by leading brands such as Tesco, McDonald’s, and Odeon, offer efficiency, security, and accuracy.
The CounterCache intelligent (CCi) provides award-winning note validation, secure storage, and accurate note counting at the point of sale. Paired with the CashView Enterprise software, businesses gain comprehensive reporting and visibility from POS to bank.
The CountEasy cash counting scales enable businesses to count a till drawer in under a minute, while the secure CounterCache storage devices and FC300 friction note counter are ideal for handling large cash volumes safely and efficiently.
With cash usage on the rise, businesses are encouraged to align with customer preferences and explore advanced cash handling solutions. By doing so, they can reduce operational costs, enhance security, and capitalise on the growing demand for cash payments – a smart investment in today’s economic environment.