Retail sales jump as struggling consumers flock to discounters
A pedestrian wheels a shopper past a shop advertising a closing-down sale in Bolton, north west England on January 20, 2023. (Photo by Oli SCARFF / AFP) (Photo by OLI SCARFF/AFP via Getty Images)
Retail sales jumped in February on strong buying at discount stores in the face of a cost-of-living crisis, official data showed Friday.
Sales by volume increased 1.2 per cent last month, the Office for National Statistics said in a statement.
"In the latest month, discount department stores performed strongly with food shops also doing well as consumers, confronted with cost-of-living pressures, cut back on eating out or purchasing takeaways," noted ONS director of economic statistics, Darren Morgan.
Separately Friday, research group GfK said there had been a slight lift this month in consumer confidence among Britons.
Its Consumer Confidence Index increased two points in March.
At the same time, "the cost-of-living crisis remains a stark reality for most", said GfK client strategy director, Joe Staton.
Further data Friday showed growth in the UK private sector appears to have slowed in March after hitting an eight-month high in February.
The S&P Global/CIPS flash UK purchasing managers' index dipped to 52.2 in March, from 53.1 a month earlier.
Bank of England (BoE) Governor Andrew Bailey on Thursday voiced optimism that the UK would avoid recession this year.
The forecast was less certain than one provided by the government a week ago when it said the country would avoid recession in 2023.
But that was before official data this week revealed an unexpected jump in UK annual inflation to 10.4 percent in February, from 10.1 percent the previous month.
The surprise increase pushed the BoE to raise its key interest rate once more on Thursday to 4.25 per cent, the highest level since the 2008 global financial crisis.
The BoE joined the Federal Reserve and Swiss central bank in hiking borrowing costs this week despite a fresh banking crisis which was spreading Friday as shares prices in major European lenders plunged.
It came as Bailey told the BBC he does "not see signs of stress in the UK banking system".
"We subject the banks in the UK to regular stress exercises - and a key part of those stress exercises is very rapid and substantial increases in interest rates - to test their resilience," he added.
'Chink of light'
Commenting on the retail sales data, Nicholas Hyett, investment analyst at Wealth Club, said the there's clear evidence that shoppers are being careful with their money, despite two consecutive months of strong sales.
“Growth in non-food sales was driven by discounters and second-hand shops, while the rise in food volumes is attributed to people choosing to eat in and avoid pricey meals out. Shoppers may be more willing to spend, but only when there's a bargain to be had,” he noted.
“Longer term, sales volumes remain lower than they were this time last year. With the Bank of England expecting the UK economy to hold up better than previously expected, that provides room for several months more sales growth. Whether shoppers find the confidence to return to the mid-market space though remains to be seen.”
Jacqui Baker, head of retail at RSM UK and chair of ICAEW’s Retail Group, shared the optimism on the longer-term forecasts for the economy.
“As retailers look forward on their sales calendar, consumers will be wanting to enjoy the longer days, with Easter and three bank holidays in May there’s a chink of light to boost sales,” Baker said.
Thomas Pugh, economist at RSM UK, added: “Strong growth in retail sales in February, and the positive revision to January, paints a more resilient picture of the economy at the start of the year and probably reduces the chances of the economy slipping into recession.
“Of course, increases in food sales could reflect consumers substituting spending in restaurants in favour of home cooking. So, it doesn’t necessarily point to stronger overall GDP growth. What’s more, we expect households’ total disposable incomes to continue to fall in Q1 and Q2 this year – meaning that spending is likely to be constrained in the first half of this year.
“However, the strong growth in more discretionary categories such as department stores and clothing, combined with another uptick in consumer confidence, suggests that consumers are becoming more willing to go out and spend. Given households’ balance sheets are still generally strong, there is room for consumers to save less and borrow more to supplement spending. Indeed, the main factor that will determine if the UK falls into recession or avoids it will be the willingness of consumers to go out and spend.”
Family-run forecourt business AY&Y Patel Dewsbury Ltd has transformed its Ceylon service station in Rochdale with a £1.5 million complete knockdown rebuild.
Located in Yorkshire Street, the site has been in the family business for almost 35 years and now has an expanded brand-new SPAR store, serviced by James Hall & Co. Ltd, and a modernised Shell forecourt.
The four-month project has created a bright and airy SPAR store that belies its 1,230sq.ft. size. Highlights are a Fanta Frozen machine and chai and coffee units complementing a strong range of products across all categories with Food To Go including the SPAR Meal Deal.
The Shell forecourt features include six pumps, with V-Power fuel options, an air and water machine, ATM, and new signage.
Shaheena Patel, Operations Manager at AY&Y Patel Dewsbury Ltd, said, “Our Ceylon service station is something of a family favourite being one of our earliest sites and we are thrilled with the results of the rebuild.
“During the transformation, we removed the old car wash at the back of the site to increase the sales space in the new SPAR store which felt was the right direction to go. Visually the store is fantastic, and the range we have included utilises the space available to great effect.
“It is a similar story outside where we have maximised our compact forecourt with the number of pumps and services, also improving access in and around the forecourt for customers.
“Overall, we are delighted and are grateful for the support we have had from multiple departments at James Hall & Co. Ltd. Together we have set Ceylon service station up for a strong future.”
Peter Dodding, Sales Director at James Hall & Co. Ltd and Chair of the SPAR Northern Guild, said. “I am blown away by the changes at Ceylon service station and the Patel family should rightly be proud of what has been achieved at the site where space is at a premium.
“It is another shining example of an excellent working relationship between James Hall & Co. Ltd and AY&Y Patel Dewsbury Ltd, and there is no greater satisfaction for me than seeing our company support the development and growth of our independent SPAR retailers.”
James Hall & Co. Ltd is a fifth-generation family business which serves a network of independent SPAR retailers and company-owned SPAR stores across Northern England six days a week from its base at Bowland View in Preston.
A South London Nisa retailer has crafted a truly unique product, transforming trees outside his convenience store into a premium gin.
Kaual Patel, owner of Nisa Local Torridon Road in Lewisham, has partnered with Gin In A Tin, a renowned Cotswolds-based distillery, to create a limited-edition gin inspired by the bay and olive trees he planted outside his store.
The idea originated a year ago when Kaual installed a six-square-metre community mosaic outside his store, designed by local schoolchildren. Initially planning to plant trees directly into the ground, Kaual faced restrictions due to underground telecoms cables.
Undeterred, he financed the placement of three bay and two olive trees in large planters, complementing the mosaic and enhancing the area’s aesthetics. The evergreen trees not only added year-round beauty but sparked a “eureka moment” for Kaual, leading to the creation of the bespoke gin.
“I’ve seen olive used in gins before, but never bay,” Kaual explained. “After some research, I found a single bay gin and thought, why not combine both? The key was creating something significant to our store and community.”
Working with Gin In A Tin, Kaual developed three batches of gin, experimenting with varying proportions of olive and bay.
Inviting regular customers to sample the creations, the winning recipe was a perfect blend of 150 parts olive and 50 parts bay, with a touch of lemon citrus. The result, Kaual says, is a gin that “tastes phenomenal.”
Packaged in a fully recyclable metal jerry can adorned with images of bay leaves, olives, and lemons, the gin is as visually striking as it is flavourful. Retailing at £39.99 for a 50cl tin, the limited run of 200 units has already proven popular, with a quarter of the stock sold over the Christmas period.
Kaual’s trees not only provide the raw materials for his gin but also deliver a range of community benefits. The trees enhance the local environment, improving air quality and creating a Mediterranean ambiance.
They’ve been embraced by the local community, who frequently praise their aesthetic and environmental impact.
Kaual notes, “The trees capture carbon, look beautiful, and even inspire local schoolchildren to appreciate nature and sustainability.”
This gin follows the success of Kaual’s earlier venture into craft beer, Torridon Beer, released earlier in 2024. However, Kaual describes Gin In A Tin as a “more premium product” and anticipates strong demand as Christmas approaches.
“No other retailer has done anything like this,” he remarked, “and it paves the way for future innovation.”
Looking ahead, Kaual hopes to build on this success with potential future collaborations. “If it sells out, I’ll consider a summer edition with a more citrus-forward recipe. The possibilities are endless.”
One of Scotland’s oldest and most respected independent food and drink wholesalers, JW Filshill, is marking its 150th anniversary in 2025 with a raft of activity based around the theme ‘Delivering Success’ that champions sustainability, innovation, community, and wellbeing.
With a proud heritage spanning five generations, Filshill remains firmly rooted in its core values while embracing a bold vision for the future. From its origins as a confectionery manufacturer in Glasgow’s Gallowgate in 1875 to its position today as an award-winning wholesaler, Filshill has continually evolved to serve independent KeyStore convenience stores across Scotland and the north of England.
The award-winning company, which relocated from Hillington to its purpose-built 120,400 sq ft distribution centre at Westway Park near Glasgow Airport in March 2023, aims to raise £150,000 for six charities which represent large demographics of the communities they serve as part of its anniversary celebrations.
Chosen by Filshill staff, the charities are:
· CHAS (Children’s Hospices Across Scotland)
· Dementia Scotland
· Cancer Research UK
· MND Scotland
· SSPCA (Scottish Society for the Prevention of Cruelty to Animals)
· GroceryAid
As part of its community fundraising efforts in its 150th anniversary year, 150 Filshill directors, colleagues, customers, suppliers and family members will take part in the Kiltwalk, Scotland’s largest mass participation walking event with over 178,000 people taking part since 2016. On 27th April in Glasgow, the company’s involvement will represent the Kiltwalk’s largest-ever corporate attendance.
In terms of Filshill’s sustainability goals, the company – which in 2020 pledged to cut its carbon emissions by 50% by 2030 – can reveal that it has reached this target five years early, boosted by its relocation to the new Renfrew site, significant investment in electric HGV vehicles, solar panels, and transitioning to HVO fuel for all diesel-powered operations at Westway
During 2025, the wholesaler will also ramp up its commitment to corporate technology within the business and seek innovative solutions to boost efficiency across the business, including AI.
Simon Hannah, Filshill’s chief executive officer, has recently qualified as an AI trainer, and is keen to work with suppliers and customers to leverage AI for mutual benefit across data analysis and business processes as part of the company’s co-prosperity strategic approach.The company has also committed to investing in a software platform that will assist greatly in tracking Scope 3 emissions.
Meanwhile, Filshill will build on its established mental health and wellbeing agenda by providing training for 150 KeyStore customers to become mental health ambassadors in their communities, joining the company’s 35 existing trained mental health first-aiders to create a supportive environment for colleagues and customers.
In June, it will hold its second Filshill Family Wellness Day, to which all staff and their families will be invited to enjoy a day dedicated to fun, connection, and celebrating the people who make the Filshill family so special.
Culminating with a 150th Anniversary Celebration Dinner in Glasgow on 9th October, hosted by comedian Fred MacAulay with entertainment from the Red Hot Chilli Pipers, the year promises to honour Filshill’s remarkable journey while setting the scene for a future of ambition, growth, and positivity for the company.
Simon Hannah
Simon Hannah said: “Celebrating 150 years is an incredible milestone for the Filshill family. It’s a moment to reflect on our heritage while looking ahead with ambition and purpose. ‘Delivering Success’ captures our dedication to sustainability, technology, community, and wellbeing as we shape the future for the next generations of the Filshill family and beyond.
“We plan to collaborate closely with our customers, suppliers and other colleagues as we set the scene for the next stage of the Filshill journey. We’re proud of our heritage and the values that have guided us for 150 years. This year isn’t just about celebrating where we’ve come from – it’s about demonstrating our commitment to ‘Delivering Success’ for our people, our customers, and our communities as we move forward together in the future.”
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Suzanne Kirkham (centre) with Chris Murphy, retail account manager, Phillips 66 Limited & Vas Mohanathas, operations director, JP & S Services Ltd
A legal assistant from Hampshire, Suzanne Kirkham, has been revealed as the winner of a new Toyota Yaris Cross Hybrid car in JET’s biggest promotion to date – Pump Up to 70.
Customers at JET service stations across the country were set the task of filling up their vehicles and stopping at a number ending in £0.70 to be within a chance of winning. The promotion is in celebration of the fuel brand’s platinum 70th anniversary.
“JET is a driver-first business through and through, and what better way to celebrate than giving the gift of driving,” Áine Corkery, Manager, Brand, UK Marketing Phillips 66 Limited said.
“Congratulations to the lucky winner – here’s to many happy years on the road.”
The winner was recently presented with the keys to her new car at her home service station, Horton Heath.
“JP&S Horton Heath congratulates its valued customer, Suzanne, for winning JET’s ‘Pump up to 70’! A wonderful initiative, and good fun, with a fabulous prize that we are sure that she will enjoy” said Priyanth Yoganathan, director at JP&S.
Radnor Hills, one of the UK’s leading soft drinks manufacturers, has welcomed FMCG specialist Jonathan Kemp to its board.
Kemp, who will join the board of directors of the Powys-based company as a non-executive director this month, has a long and successful career in brand building within the FMCG industry.
For the past 21 years he has been on the board of AG Barr plc as Commercial Director, during which he led the commercial growth of the business and the development of iconic brands such as IRN-BRU and Rubicon.
He is also involved with the Strathclyde Business School, part of the University of Strathclyde where he teaches students and conducts research.
He began his career at Procter & Gamble and worked for eleven years across a number of brands in a variety of sales, commercial and marketing roles including the setting up of the first Customer Business Unit at Tesco and the integration and UK launch of the Iams business.
Simon Knight, Managing Director of Radnor Hills, said: “We are delighted to welcome Jonathan to the board of directors and are looking forward to introducing him to our colleagues across the business.
“He has had a long and successful career in brand building within the FMCG industry and he joins us at a very exciting time as we embark on the next stage of our growth plans.”
Kemp said, “I’m really delighted to be joining the board at Radnor Hills as a Non-Executive Director. William and the team have built a very successful, fast growing soft drinks business through some increasingly well-known and great tasting brands. I’m looking forward to working with the team and being part of the next stage in the growth journey of the business.”
Radnor Hills, which was founded in 1990 by founder and CEO William Watkins, celebrates its 35th anniversary this year.
Last year, Simon Knight became the Managing Director of the fast-growing company which produces a range of still, sparkling water and flavoured soft drinks all made with exceptionally pure spring water sourced from its boreholes.
Its brands include Radnor Hills spring water, Heartsease Farm, Radnor Splash and Radnor Fizz.
Radnor Hills produces over 400 million units of drinks annually. It recorded revenues of £72.4 million in the year ended 31 May 2024, up from £65.5 million in the year prior