On 1 April, the UK National Living Wage will rise to £10.42, a 9.7 per cent increase on 2022/23. However, a collaboration between SGF and University of Stirling has revealed that the true cost for retail employers will be as much as £14 per hour. A jump of £1.25 on the previous year and the highest increase of at least the past eight years.
This comes at a time when the convenience sector is facing an extremely challenging trading environment. With rising energy bills, higher inflation and interest rates, and a cost-of-living crisis. The additional staff costs will inevitably be passes onto customers, many of whom are also struggling to manage their household budgets.
The study takes into account statutory costs, such as National Insurance and Holiday Pay, as well as additional expenses such as uniforms and administration costs. Meanwhile, a recent survey of SGF members shows that more than 70 per cent of respondents were less likely to hire more staff, due to the wage increases. With many working over 65 hours per week, just keep costs down.
“The increase in the headline figure for the National Living Wage brings welcome relief to many workers struggling with the cost-of-living crisis, but the true cost to retailers is much higher and comes on top of other pressures on the cost of doing business," said Professor Leigh Sparks, University of Stirling.
“Convenience and smaller retailers need to have all these costs considered in the round and see a recognition and amelioration if they are to continue to provide their vital local services for communities.”
SGF Chief Executive, Dr Pete Cheema OBE, added: “Convenience stores provide a vital local service for their communities, but the pressure of absorbing all the additional costs is putting businesses at risk. Many simply can’t cope.
“Our members tell us that their staff value the benefits of being able to work locally, with flexible hours, but the significant increase to wages means that some stores will need to cut staff hours. Impacting of local jobs and employment.
“Both the UK Government and the Scottish Government need to recognise that local stores are economic drivers and provide many benefits for their communities. On top of rising energy prices, business rates and regulatory pressures, ministers can and must do more to alleviate the growing pressure on our sector.”
The True Cost of Employment 2023 paper will form part of SGF’s annual submission to the Low Pay Commission, for inclusion in its report and recommendations to the Prime Minister later this year.
A Leeds criminal, who robbed a convenience shop in Armley at knife point to raise money to pay off his girlfriend's drug debts, has been jailed.
According to recent reports, Lance Mace has been made the subject of an extended sentence following the robbery in Armley in November last year.
His Honour Simon Batiste made Mace the subject of an extended sentence made up of four years in custody and an extended licence period of two years.
Leeds Crown Court heard on Tuesday (21) that Mace had been in earlier in the day to try and sell stolen items to the shop assistant he later robbed.
Prosecutor Philip Adams told Leeds Crown Court, "The shop theft took place at a pharmacy in Armley. He entered with another man and he went to a display of cold and flu remedies and pain relief and entered the contents into a bag for life and then did the same at the cosmetics shelf.
"Another man was doing the same. They were challenged by staff but they left. He was recognised by a staff member at the time as he had done the same thing before.
"He produced a small kitchen knife and demanded bank notes from the till. The man backed away and the defendant came around and held the knife towards him while repeating his demands.
"The complainant said he couldn't open the till or refused to and the defendant took bottles of alcohol of the value of £37 before leaving the shop.
"In a victim personal statement dated the 24th November, he [the victim] said he as shocked at the time. He says he is ok living and working in the area but he would feel anxious if he was to see him [Mace] again.
"The defendant was recognised by officers on security footage at the shop."
Adams said the 36-year-old had previous convictions on his record for wounding, battery, burglary, threatening behaviour, assault by penetration and attempted rape.
A leading Nisa retailer, who was left badly injured in a recent violent shoplifting incident in his store, has issued a passionate plea for greater protection and support for retail staff, shedding light on the grim reality faced by retail workers across the UK.
Retailer Amit Puntambekar who owns and runs Ash's Shop Nisa Local in Fenstanton in Cambridgeshire has challenged the general perception that shop theft is "victimless", detailing the intensity and effects of such crimes.
Puntambekar revealed to Asian Trader that a shoplifter recently targeted his store. On being confronted, the man became aggressive and punched him in the face, leaving him with a laceration below his eye.
"I was punched in the face by a shoplifter. I then had to detain him for 20-25 minutes until the police came out," said the retailer.
Despite the injury, the retailer returned to work the same day to monitor CCTV and ensure his team’s safety.
Calling for safety for retail work force, Puntambekar shared on social media, "Shop theft is not harmless,” he wrote.
“It causes major psychological damage and anxiety to retail teams. More worryingly, the physical violence is abhorrent. Nobody should have to think about going to work and being attacked.”
The retailer highlighted the growing boldness of shoplifters since the pandemic, citing lax enforcement and a sense of impunity as contributing factors.
“These criminals are habitual offenders, they do not care about the law. What has become more common to retail workers is abuse, and violence. As shop theft doesn’t get tended to, these criminals are pushing the boundaries.,” he explained.
"18 per cent of retail workers have faced assault, a number I fear, is significantly higher than being reported. 70 per cent of my retail colleagues across the country faced verbal abuse, again a number I believe is probably much higher."
Puntambekar further added that his concerns about the psychological and physical toll on retail workers, emphasising the need for a cultural shift in how shop theft is perceived.
It’s time to change the narrative on these criminals, they are not innocent. They are willing to commit a level of violence which the average person cannot comprehend.
"Retail and service workers need more protection urgently, they need support across different industries to drive this change. The first item that needs to change is the perception that shop theft is victimless.
Despite his ordeal, the retailer reaffirmed his love for his job and the positive impact his business has on the community.
His store supports Special Educational Needs (SEN) groups, social clubs for the elderly, local sports teams, and schools. As a parish council member, he is deeply invested in giving back.
“Retailers across the country do incredible things every day. Their teams work hard every day. They deserve a safe space to work. We shouldn’t wake up knowing that we could be attacked,” he concluded.
The post has sparked conversations across the retail community, with many calling for urgent action to better protect retail and service workers.
Nisa Local Torridon Road in South London has seen a remarkable 30% increase in chilled sales, thanks to the addition of Co-op ready meals to its range.
The store’s owner, Kaual Patel, credits the uplift of £6,000 per week in chilled product sales to the quality and appeal of the Co-op range and the store’s recent refurbishment.
Kaual said, “In November 2022, we refurbished the store and added significant chiller space, which allowed us to take full advantage of the Co-op ready-meal range.
"Since then, we’ve seen an uplift in sales of at least 25% to 30%, amounting to around £6,000 a week.“
The chillers are now our biggest department, stocked with everything from fresh soups to pizzas, curries, and takeaway-style meals. This has made a huge impact, allowing us to compete against larger chains in a way we couldn’t before.
“Our customers are drawn to the quality of the ready meals, with multi-buy offers like two-for-one pizzas being especially popular. The chilled range has even overtaken alcohol and tobacco sales, which is great for our margins.”
Convenience plays a major role in the success of this category.
“Many of our customers lead busy lives and appreciate being able to grab a fresh, high-quality meal they can prepare in minutes. The Co-op brand is iconic and trusted, offering a variety of seasonal and Fairtrade products that inspire consumer confidence,” Kaual added.
The success of Co-op ready meals is evident across the Nisa network, with 54% of retailers now stocking the range. Co-op own branded products are not only high-quality and made with 100% British meat, but are also ethically sourced, supporting Fairtrade and sustainable farming practices, ensuring customers can enjoy their meals with confidence in the quality and integrity of every product.
Jayne Brown, Co-op Brand Planning and Comms Manager at Nisa, commented: “Kaual’s story demonstrates the incredible potential of the Co-op ready meal range. The products are not only high-quality but also meet the evolving needs of today’s consumers for convenience and variety."
Seeing Kaual’s chilled section outperform traditional categories like alcohol and tobacco is a testament to the power of great branding and strong margins.”
With its ability to drive footfall, increase sales, and deliver outstanding customer satisfaction, the Co-op ready meal range is proving to be a game-changer for retailers like Nisa Local Torridon Road.
Premier Foods reported robust sales of its host of well-known brands during the Christmas period and is now forecasting that its annual profit will come in at the upper end of analysts’ expectations.
During its third quarter to 28 December, the group saw its total sales grow by 3.1 per cent, driven by branded sales that increased by 4.6 per cent. After recent investments in innovation and promotional pricing, its performance was driven by volume growth, which was 7 per cent for its branded lines.
The group’s Grocery division saw overall sales increase by 2.2 per cent after branded growth of 3.5 per cent offset a 9.3 per cent fall in non-branded.
Premier Foods noted that its premium Ambrosia Deluxe and Bisto Best ranges performed well as consumers traded up over the Christmas period, while its Loyd Grossman cooking sauces delivered sales growth after benefitting from the roll-out of new lines.
The group’s recently acquired brands grew double-digit, helped by new product launches by The Spice Tailor and FUEL10K.
Meanwhile, Premier Foods said that non-branded sales had declined mainly due to the exit of some lower-margin contracts.
The group’s Sweet Treats division reported strong volume-led branded revenue growth of 8.9 per cent , with both its Mr Kipling and Cadbury ranges said to have grown faster than the market. Non-branded Sweet Treats sales were in line with the same period a year ago.
Premier Foods overseas businesses enjoyed another strong quarter, with sales climbing 29 per cent after its brands saw double-digit growth in all target regions.
“We are pleased to report another very good quarter of volume-led branded revenue growth, accompanied by further market share gains, as our branded growth model continues to deliver well for us,” said Chief Executive Alex Whitehouse.
He noted that the business had benefitted from consumers trading up and treating themselves in recent months after cost of living pressures started to ease for some people.
Whitehouse concluded, “Having delivered very good volume led, branded revenue growth in our key third quarter, we’re now guiding trading profit to the upper end of expectations for this financial year.
As we look to the rest of FY24-25 and to the medium term, we expect to deliver further progress as we continue to execute against our five pillar growth strategy.”
The Compleat Food Group, one of the UK’s leading food manufacturers, has achieved a significant milestone in its sustainability journey by removing plastic trays from its pork pie packaging.
The initiative, which spans both branded and own-label products, is set to reduce plastic use by 110 tonnes annually. The group produces an estimated 200 million pork pies annually under its own label and through its portfolio of brands, which include Pork Farms, Wall’s Pastry, and Wrights.
The rollout is part of the company’s aim to reduce its environmental impact while maintaining food quality and safety. Following a substantial investment in automation equipment at its Tottle site, the company implemented a new, innovative trayless packaging process, which eliminates 75 per cent of the plastic previously used in high-volume pork pie packs. This is expected to result in a carbon saving of approximately 430 tonnes of CO2 equivalent each year.
“Our move to trayless packaging for pork pies is a prime example of how innovation and investment can drive meaningful sustainability improvements. While the automation required careful consideration of speed and efficiency, the result is a significant reduction in plastic use without compromising on product quality or freshness,” David Moore, head of ESG at The Compleat Food Group, said.
“This marks a huge step forward in our efforts to reduce plastic packaging across our portfolio, supporting our wider purpose to make food to feel good, taste good and do good.”
In addition to the trayless packaging initiative, The Compleat Food Group is driving innovation in flexible films, a material that remains a key challenge for the food industry due to the lack of collection and recycling infrastructure. The group is transitioning to mono-material films for specific product packaging, such as chorizo. These films can be recycled through supermarket collection points and are expected to be kerbside recyclable from 2027.
A signatory of WRAP’s UK Plastics Pact, The Compleat Food Group said it is committed to addressing the challenges of packaging by removing unnecessary materials, increasing the use of recycled content, and improving recyclability. The company uses over 4,000 tonnes of plastic annually and has a clear strategy to reduce this figure through targeted innovations, while maintaining product quality and freshness.
The company’s broader ESG goals include exploring new packaging solutions, trialling recyclable alternatives, and embedding sustainability across its operations. Recent achievements include replacing rPET plastic trays with recyclable paper-based board in its Squeaky Bean range, cutting plastic use in that range by 82 per cent.