Shopper confidence has reached its highest point since February last month, according to the latest IGD Shopper Confidence Index.
IGD said the score of -6 for November, while still relatively low, has reversed the recent decline, potentially reflecting the recent news of vaccine roll-out over the coming months.
“News of a vaccine being approved for roll out in the UK and the easing of restrictions for family gatherings at Christmas has helped to sustain shopper confidence in the short term,” commented Simon Wainwright, director of global insight at IGD.
“However, this is likely to be fragile in the months ahead as more shoppers feel the impact of the economic downturn. A changing relationship with the EU could also have a significant impact on shoppers.”
The index has also revealed that, for the first time since February, shoppers are focusing more on quality than saving money in the year ahead
Nearly one in five (18%) of shoppers are becoming more focused on quality (+3% vs. Oct) rather than saving money (17%, down by 5% vs. Oct).
Fewer expect to be worse off financially in the year ahead (31%, down from 34% last month). However, only 17% expect to be better off
Trust in the food industry has increased to the highest level since June, according to the index, with 80 per cent trust the food industry to ensure good availability (+3% vs. Oct)
LA Foods on Friday (7) reopened Nisa Local in Shepherd’s Bush on Uxbridge Road, West London with a new layout and an extensive refit designed to enhance the shopping experience for the local community.
Operated by convenience chain LA Foods, the store relaunched also has an expanded range of fresh and chilled products, and a significant selection of Co-op own-brand goods.
The refurbishment, which took approximately six weeks to complete, has introduced several upgrades, including a brand-new store layout to improve customer flow.
One of the biggest changes was relocating the checkout counter to the front of the store, making it more accessible and allowing staff to have better oversight of the shop floor.
Malik Zameer, Store Manager, explained the reasoning behind the transformation, “People are drawn to fresh, modern environments, and we wanted to create a store that truly meets the needs of our customers.
We’ve expanded our chilled and fresh product range, particularly our fresh produce, which has already had a positive impact on sales. We’re now seeing an uplift in fresh sales by approximately 50 per cent which is a fantastic start.”
The new-look store now offers an impressive selection of Co-op own-brand products, providing customers with access to high-quality, great-value groceries, chilled meals, and food-to-go options. In addition, the refit has introduced a temperature-controlled ‘beer cave’, a first-of-its-kind feature for the area, offering an extensive range of wines and beers.
Another key improvement was removing previous signage that covered the store’s windows, allowing passers-by to see inside.
“Now, every aisle and bay is visible from outside, creating a more open and welcoming feel,” added Zameer. “It encourages people to pop in, even if they’re not planning to buy anything - it’s all about creating an inviting shopping space.”
The official relaunch event featured a variety of special offers and activities, including a raffle with prizes such as a tablet and Amazon vouchers, goody bags for customers, and free product samples from suppliers.
Customers who made a purchase on launch day also received a coupon for £5 off their next visit to the store.
LA Foods Group have now been working alongside Nisa for over 20 years, with 13 stores currently under the Nisa fascia. Last year, LA Foods extended their existing supply contract with Nisa for a further 5 years.
Andrew Rutter, Head of Key Accounts at Nisa, praised the store’s transformation, “We are delighted to see this Nisa Local re-open with such a strong focus on fresh food, convenience, and community support.
"The new layout, improved product range, and addition of Co-op own-brand lines make this store an excellent destination for local shoppers.”
With its modern design, expanded fresh food selection, and commitment to the community, the Uxbridge Road Nisa Local is set to be a key shopping hub in Shepherd’s Bush for years to come.
Wholesaler JW Filshill, having achieved its 2020 pledge to cut its carbon emissions by 50 per cent by 2030 five years early, is prioritising sustainability in its 150th anniversary year.
In terms of Filshill’s sustainability goals, the company revealed that it has reached this target five years early, boosted by its relocation to the new Renfrew site, significant investment in electric HGV vehicles, solar panels and full LED lighting, and transitioning to HVO fuel for all diesel-powered operations at Westway Business Park.
Filshil has also committed to investing in a software platform that will assist greatly in tracking Scope 3 emissions.
The wholesaler relocated to its purpose-built 120,400 sq ft distribution centre at Westway, near Glasgow Airport in March 2023
This year, the fifth-generation wholesaler has won two key industry awards for its work around sustainability and commitment to becoming a net-zero business: the Sustainable Wholesaler of the Year at Scottish Wholesale Achievers in February and, earlier this month, the Environment and Sustainability Award at the Unitas Connect Awards.
In both awards, the judges recognised investment not just in Filshill’s own operations and workforce but its engagement and collaboration with its suppliers and customers to consider all aspects of the supply chain.
Keith Geddes, chief financial and operating officer at Filshill, said, “We’ve made huge strides around sustainability within the business and leading the way within the wholesale sector not just in terms of Scotland but across the UK.
“We’ve reduced our carbon footprint by 8 per cent in the last year alone and invested in two fully electric HGVs. We have looked at several innovations to further reduce our CO2 emissions including switching to hydrogenated vegetable oil (HVO) for all our HGVs at Westway – this has been a game-changer for us as this is a much cleaner fuel than diesel.
“Overall, we now know that we are producing just 50g of CO2 per case which is a reduction of 65 per cent since 2021.”
He added, “We are now pushing ahead with benchmarking our Scope 3 emissions. By adopting a wholesale food and drink-focused software platform, we can better track our Scope 3 emissions.”
Geddes said getting all staff on board, across all departments, has been key to Filshill’s success in achieving its sustainability goals.
“From fairly simply measures such as reducing paper invoices and switching to e-invoicing and using both sides of the page when we do need to print something out – small actions make a huge difference over time. Backhauling is another area we are looking at," he said.
Filshill also contributes to the Zero Emission Truck Taskforce, set up by Transport Scotland, along with the Scottish Wholesale Association with which it has worked on key projects to accelerate the use of electric vehicles in Scotland’s wholesale industry.
The company, one of Scotland’s oldest and most respected independent food and drink wholesalers, is marking its 150th anniversary in 2025 with a raft of activity based around the theme Delivering Success that champions sustainability, innovation, community, and wellbeing.
Culminating with a 150th Anniversary Celebration Dinner in Glasgow in October, the year honours Filshill’s journey from its origins as a confectionery manufacturer in Glasgow’s Gallowgate in 1875 to its position today as an award-winning wholesaler serving independent KeyStore convenience stores across Scotland and the north of England. while setting the scene for a future of ambition, growth, and positivity.
The award-winning wholesaler also aims to raise £150,000 for six charities which represent large demographics of the communities they serve as part of the anniversary celebrations. Chosen by Filshill staff, the charities are:
CHAS (Children’s Hospices Across Scotland)
Dementia Scotland
Cancer Research UK
MND Scotland
SSPCA (Scottish Society for the Prevention of Cruelty to Animals)
Towns and cities across Britain are already witnessing a wave of closures as independent businesses shut their doors ahead of April's triple tax burden, the UK's leading retail body has warned.
The British Independent Retailers Association (Bira), which represents 6,000 independent businesses nationwide, reports that many shop owners are making the heartbreaking decision to close now rather than face the financial cliff-edge coming in April.
Andrew Goodacre, CEO of Bira said, "We're seeing a deeply concerning trend of preemptive closures.
"Shop owners are doing the maths on the increased National Insurance contributions, higher minimum wage costs, and the looming reduction in business rates relief, and many are concluding that continuing simply isn't viable."
The combined impact of employers' National Insurance rising to 15%, the minimum wage increasing to £12.21, and business rates relief dropping from 75 per cent to 40 per cent is creating what Bira describes as a "perfect storm" for independent retailers.
With approximately 13,000 shops closing their doors in 2024, and forecasts suggesting this could rise to as many as 17,000 closures in 2025, the scale of the crisis facing British high streets is unprecedented in recent times.
"These aren't just statistics – they're family businesses that have often served their communities for generations," Goodacre added. "We're particularly alarmed by the number of retailers telling us they're closing now to avoid accumulating further debt before the April changes take effect."
The association warns that this trend could accelerate in the coming weeks, creating empty units across Britain's high streets and fundamentally altering the character of town centres.
Goodacre added, "If the government doesn't recognise these early closures as the death knell for our high streets and take immediate action, we risk losing the diverse, independent businesses that make our communities unique.
"The economic and social cost of these closures will far outweigh any short-term tax gains."
Bira is calling for an urgent review of the planned tax changes and additional support measures for small retailers to prevent what it describes as an "devastating blow" for independent high street businesses.
Various retail and wider industry bodies are warning the government over the upcoming rise in costs for businesses at multiple fronts.
Commenting on the modest growth in sales in Ferbruary, Helen Dickinson OBE, Chief Executive of the British Retail Consortium, said, "The industry is already doing all it can to absorb existing costs, but they will be left with little choice but to increase prices or reduce investment in jobs and shops, or both.
"The focus of the Employment Rights Bill should be on unscrupulous employers but instead the industry faces ongoing uncertainty and a trajectory that risks punishing responsible businesses who provide valuable employment, particularly at entry level. It is time for government to course correct to ensure investment and growth are not undermined.”
Illegal vapes worth £4,000 have been seized by Gloucestershire County Council trading standards officers from a shop near Gloucester city centre, following the discovery of a hidden room in the premises.
Gloucestershire County Council informed that an inspection was carried out on Feb 27, to follow up on a number of test purchases of illegal vapes which had been made by an undercover trading standards officer in the weeks before.
During the test purchase conducted earlier, when the undercover officer previously visited the shop and asked for a particular brand of vape, they were handed a sheet of paper with various flavours.
The shop worker left the shop floor to go to the rear of the premises, before returning with the selected vape which contained more nicotine liquid than permitted by law.
Trading standards officers visited the shop Feb 27 to search the premises and focused on the space behind the shop floor. They noticed that of all the rooms in the premises, the toilet room had been recently renovated with a smart toilet and sink suite and PVC clad walls.
Officers also took account of room measurements and noted some missing floor space.
They discovered that the PVC cladding in the toilet room had been used to conceal a doorway into a hidden room, which was kept closed by magnetic door locks.
The trading standards officers found 468 illegal electronic cigarettes worth around £4,000 as well as the empty display boxes of a further 731.
Trading standards officers have discovered sophisticated concealments in the past in relation to the storage of illegal tobacco, but this is the first time a concealed room has been discovered.
Cllr Dave Norman, cabinet member for trading standards at Gloucestershire County Council, said, “These products harm the trade of legitimate suppliers and pose a risk to public health.
"The level of sophistication in this concealment was considerable and this was a deliberate and concerted effort to evade detection.
"This seizure shows that our trading standards team will work tirelessly to keep these harmful products off the streets, no matter what efforts unscrupulous traders make to keep them hidden.”
Younger drinkers are driving the emergence of the premium cream liqueur category in the UK, according to new data from Irish cream challenger brand, Coole Swan.
The brand’s sales data shows 20 – 40-year-olds as the core consumer of Coole Swan, a demographic significantly contributing to the brand’s 67 per cent growth in the UK in 2024.
Coole Swan CEO, Mary Sadlier, believes this growth to be an untapped opportunity for the trade.
Data shows that Coole Swan consumers spend 84 per cent more instore than the category average and 70 per cent of its consumers come from outside the category, preserving the growth of the popular value end of the cream liqueur category.
Mary Sadlier commented, “Consumers are willing to pay more for premium alcohol, especially the younger consumer. It’s well documented that post millennials are drinking less, but when they are drinking, they’re opting for a better-quality liquid, with the finest ingredients and no additives.
"They might be buying less volume, but they’re spending more on quality, enjoying it for longer and really appreciating the liquid.
"For the trade, these new consumer habits mean better margins and repeat custom from proven higher spending consumers. It’s a real growth opportunity that doesn’t cannibalise the value end of the market, given that nearly three quarters of our consumers are discovering the brand from outside the category. ”
The global cream liqueur market is projected to register a CAGR of 10.5 per cent from 2023 to 2029. Global data shows that growth is largely driven by premium brands, which are growing faster than the rest of the category in Europe and the US.
Sadlier continued, “Irish Cream Liqueurs are having their day and Coole Swan is here to disrupt as the next generation cream liqueur. Blended with care, Coole Swan has fresher ingredients, a smoother finish and a cleaner taste and has won multiple, prestigious awards globally, to prove it.
"It’s hard to believe that a brand created in a shed in County Meath has gone on to create such disruption in the market. We don’t have big budgets behind us, simply loyal, satisfied customers who keep coming back.”
As well as maximising strategic price promotions throughout the year, Coole Swan also expects to secure brand growth through new retail and wholesale listings, working with its UK distributor. The brand is also investing in digital marketing to further tap into this younger, engaged audience.